Is Recharge Down Right Now? Check if there is a current outage ongoing.

We are currently investigating an issue involving a third-party service provider. At this time merchant analytics dashboards are unavailable, however we are continuing to investigate the issue.

We are aware that some merchants are reporting changes in product scope relating to Recharge products and Shopify Sales Channels. Our team has identified the issue.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Recharge will undergo required maintenance on Saturday, May 24, 2025 between 10:00 PM ET and 11:00 PM ET, resulting in up to 5 minutes of service disruption to the Recharge application. During this time, you cannot process transactions or access your merchant portal. Additionally, your customers will experience temporary unavailability of their customer portals. This maintenance is required by our service provider to improve stability and performance, and we’ve scheduled at a time to minimize impact to our merchants. Throughout the scheduled maintenance, we’ll post updates to our status page so merchants can stay up to date. As always, our support teams are available 24/7 and can assist with any questions during this time.

This incident has been resolved.

We experienced API latency this morning resulting in slow customer portal load times as well as some charge errors on limited stores. A fix has been released, we are continuing to see recovery and all related charge errors are being retried.

A fix has been implemented and we are continuing to monitor the results.

We are seeing slow loading times on some Customer Portals. We have identified the issue and are working on a fix.

This incident has been resolved.

The issue is resolved and the dashboard is loading as expected.

We have identified the issue preventing this dashboard from loading and are currently working on a fix.

This incident has been resolved. Frictionless Payment updates are working as expected.

A fix has been implemented and customers can now utilize Frictionless Payment updates again. We are seeing recovery and will continue monitoring.

We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.

Shopify has reported that this issue has been resolved (https://www.shopifystatus.com). We’ve reviewed all impact and corrected any unexpected outcomes as a result of the Shopify incident.

We observed issues related to accessing Shopify services. For updates on the issue, please see Shopify's status page - https://www.shopifystatus.com/ Our team is investigating and monitoring impact.

We are observing issues with accessing several Shopify services. We have reached out to Shopify and they are currently investigating.

This issue has been resolved.

A fix has been implemented and we are monitoring the results.

All records continue to be created successfully and our team is continuing to work through the root cause of the issue.

Our team is aware of an issue with delays in customer record creation and have taken steps to prevent record creation failures. We are investigating the root cause of the issue.

The issue is now resolved. We have successfully imported all Customer and Subscription information that was delayed.

Our team has deployed a fix for the root cause. We are now monitoring the import of contracts to ensure that all impacted stores are corrected.

Our team has located the cause of the issue and are working to correct it prior to importing missing contracts.

We are continuing to investigate this issue.

We're aware of a small subsection of stores experiencing delays on new Shopify checkouts creating customer records in Recharge. Our team is investigating the root cause of the issue.

The banner has now been removed from our Shopify App installations.

We have identified the root cause of the Shopify banner and have requested it be removed. There is no direct impact to merchants or stores at this time.

We are receiving reports of merchants getting notices while accessing Recharge with the message “May not work as expected” and are investigating. We suspect this is not a Recharge-related issue and are communicating with Shopify currently.

We experienced a brief service disruption to the Recharge application and we are observing full recovery.

This incident has been resolved.

We received reports of issues accessing the Recharge admin via Shopify and with saving changes in the customer portal. Our team has released a fix. We are seeing recovery and will continue monitoring.

We have resolved this issue and Frictionless Payments has been re-enabled on all stores.

Our team has identified the issue with our service partners and are determining next steps. As a workaround in the interim, customers billed through Shopify will be redirected to Shopify to update their details. Customers billed through Recharge will be able to update their payment method using a form in the Customer Portal. We will continue to investigate.

We are aware of an issue with stores using the Frictionless Payments function in the Customer Portal are experiencing issues attempting to add or update customer payment methods. Our team is investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

We are observing issues of system degradation across all services and are currently investigating.

This incident has been resolved. All data is populating as expected.

A fix has been implemented and we are monitoring results.

We have identified an issue with new data being presented in Merchant Analytics from March 14th onward. We are working on releasing a fix.

This incident has been resolved.

A fix has been implemented. Our team is monitoring the results and working on data cleanup. Any impacted charges will be retried.

We have identified the root cause of the data sync failures.

A fix has been implemented and we are monitoring the results.

The errors we observed impacted product data in Recharge. This delay in data impacts any product and variant-related actions in Recharge (ie swap product, checkout processing). The team is working on bulk syncing in this data to recover all missing data for all impacted merchants.

We have identified the root cause of the data sync failures and have resolved the underlying issue. We are now working to recover any missing data.

We are investigating elevated error rates that are impacting our ability to sync Shopify data into Recharge.

This incident has been resolved.

We are observing full recovery. Our team is continuing to work on updating the order records in Recharge to reflect the correct status. All order records will be updated by end of week.

A fix has been released and new refunds are now being reported correctly. Our team is working on updating the order records in Recharge to reflect the correct status, and will continue monitoring recovery.

We’ve identified an issue with updating the order records within Recharge after a refund is made in Shopify. While the refund is processed successfully on Shopify, and the customers are refunded successfully, the order records in Recharge do not reflect the correct status. We have identified the issue and are actively working on a fix.

This incident has been resolved.

We are still seeing recovery, and analytics backfilling remains in progress. Analytics from January 26, 2025 onward, may be unavailable at this time. Our team is actively working to resolve fully.

We continue to see recovery across all systems, some stores may see a delay in the data from 1/26/25 populating in the Analytics dashboards.

We continue to see recovery across all systems and continue to monitor as any backlogs process.

We are seeing recovery across all systems and continue to monitor as any backlogs process.

We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are continuing to work to resolve this issue.

We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are currently investigating this issue.

We are currently investigating this issue.

Our Engineers have completed the upgrade work and are monitoring.

Maintenance is ongoing.

This maintenance is complete and all services are back online.

This Required Maintenance is still in progress, we will update once it completes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. At this time, while 409 errors may still occur, they are self-healing and should resolve themselves with no additional action needed. There has been no change in the increase of 409 errors overall. However, Klaviyo began sending notifications regarding these errors today in order to improve transparency which brought further attention to the errors.

We are currently investigating reports of increased errors with the Klaviyo integration.

The incident has been resolved and impacted orders have been corrected.

A fix has been implemented and we are monitoring the results.

We have identified an issue in which discount code application via the customer portal in some cases resulted in an incorrect value, starting within the past day. We have identified these requests and are resolving them now.

This is now resolved.

Shopify has identified an issue that was resulting in duplicate subscriptions orders showing on some store, for more details see https://www.shopifystatus.com/incidents. We have rolled out a workaround and resolved this issue for impacted Recharge stores and are working to update all impacted customer accounts.

We have implemented a fix and are seeing recovery. We are continuing to monitor and will be fixing impacted accounts.

We have identified the issue and are working on a resolution

We are receiving reports of checkout orders creating double subscriptions and are investigating.

We are receiving reports of checkout orders creating double subscriptions and are investigating.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating delays in processing prepaid orders.

This incident has been resolved.

A fix has been implemented and we’re monitoring the results.

The issue has been identified and we're working on a fix with Shopify.

We are observing issues with Shopify checkout endpoints and Shopify shipping rate sync errors and are actively investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This issue has been resolved. All charges that experienced this error have been retried.

Engineering has identified the issue and implemented a fix. We will be identifying and retrying any charges that experienced this error.

We have received reports of an issue. Our engineering team is investigating.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating and have identified an issue with 403 errors when accessing the customer portal

This incident has been resolved.

We have started releasing the fix to production and expect it to take 24 hours to fully roll out. We will provide an update no later than 5 PM PST 11.12.24

A fix is in QA for rollout. Update and remediation expected no later than 5PM PST 11.11.24

We are continuing to work on a fix for this issue.

Shopify has implemented a fix. We have identified edge cases where there is still degraded performance and are working on a fix.

Shopify has identified the issue, and a fix is being implemented.

We are continuing to investigate this issue.

We are tracking a potential Partner incident related to Recharge customer portals using the "embedded in Shopify" proxy setting. Customers are intermittently receiving 504 Request timed-out errors for customers with a large number of subscriptions where the request takes more than 10 seconds to complete.

This incident has been resolved.

This incident has been mitigated. We will continue to monitor.

The issue has been identified and a fix is being implemented.

We are observing slow response times across certain calls; resulting in some page and service timeouts. Engineering is aware and working to resolve. Updates to follow on progress.

This incident has been resolved.

We've identified an issue where the merchant portal is slow to load for some merchants. Our Engineering team is investigating.

Root cause has been resolved. Automatic error retry processes will retry these charges within the next 24 hours. It is also safe to retry charges manually.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring impacted charges.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue of bulk updates and bundle updates inadvertently affecting the statuses of Skipped charges.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We have implemented a fix and emailed affected merchants with required action steps to resolve.

We have identified a fix and are working to resolve for any affected merchants.

We are experiencing a delay in some subscription checkouts being imported into Recharge. We are currently looking into the issue.

Our third-party partner has updated their incident status and connectivity of the in-app messaging system has been restored.

Our third-party ticketing system is investigating an incident within their system which may be causing connectivity issues when reaching out to our support team through our in-app messaging system. Currently, you can reach our support team by sending an email to support@rechargeapps.com.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently processing a high volume of inbound billing webhooks from Shopify, which is causing a small number of charges to stay in PENDING status while we resolve those messages.

This issue is now resolved.

Our team is seeing majority improvement in all areas and are finalizing next steps.

We've implemented a fix and are seeing recovery. Our team is monitoring changes to ensure proper restoration of service.

Our engineering team is continuing to review this issue and determine next steps.

We are continuing to investigate this issue.

We are investigating an issue with Shopify products within Recharge. This is impacting some Shopify checkouts and product management within Recharge.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and performance should be improved. We're continuing our investigation.

We are continuing to investigate this issue.

We're aware of an issue causing slower responses when attempting to pull products in search functions. Our team is investigating.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We have identified the root cause and are implementing a fix. System improvement is already being displayed.

We are aware of an issue impacting API and merchant admin. Engineering is investigating, we will provide further updates as we have them.

This issue has now been resolved and customers should be able to log in as normal.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Our engineering team continues to investigate and review options for resolution while we wait for additional information from our service partner.

We are continuing to work with our service partner to determine next steps for resolution.

We are continuing to work with our service partner to determine next steps for resolution.

We are continuing to work with our service partner to determine next steps for resolution.

We have received reports of customers unable to complete passwordless logins on stores and have identified the root cause. Our team is working with our service partner to determine next steps.

This incident has been resolved.

We are seeing processing times and performance returning to normal. Our team is continuing to monitor.

Our team has made minor adjustments to processing and we are seeing improved performance in charge processing. We're continuing to investigate additional areas.

Our system is currently processing a high volume of charges and associated data that is typical for the first day of a calendar month. Stores may see a slower than anticipated processing time as well as some difficulty exporting data. Our engineering team is aware and working to improve performance across multiple areas.

Our team has implemented a fix and this issue has now been resolved.

Our team has determined the issue is a conflict between Recharge code and the code of a partner app. We're working with the partner to to confirm the best option to resolve the issue as quickly as possible.

We are aware issue where 2.0 Block widgets on some Shopify product page do not load when they cannot find a selling_plan attached to a product. Our team has identified the root cause and is working to resolve.

This incident has been resolved.

A fix has been implemented, we are seeing full resolution, and monitoring the results.

Continuing investigation of issues impacting some stores.

A fix has been implemented. We are currently completing an update for a backlog of affected stores and monitoring the results.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Customers may see error messages saying "There was an issue processing your payment", or other errors. See Shopify's Status page for additional updates: https://www.shopifystatus.com/incidents

We are observing full recovery and all affected orders have been corrected

We have validated Shopify's fix and are correcting any affected orders.

Shopify has implemented a fix that we are now validating.

Our team has identified an issue with editing Bundles orders in Shopify which is impacting our ability to add Bundle components. We are working with Shopify to resolve the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Delayed webhooks are being resent for affected stores.

We are currently investigating an issue related to webhooks, causing a delay in order creation for some stores.

We have seen a resolution of the issue and Charge Processing has returned to normal functionality.

We are receiving reports of charge processing delays for some stores and are investigating.

This incident has been resolved.

We observed slow API response times across certain API calls, which included checkout and product search calls. We have implemented a fix and are monitoring

This incident has been resolved.

We’ve confirmed there was a change to the proxy portal feature for Customer Portal. Shopify is reviewing the issue.

Our team is continuing to investigate this issue.

We have received reports that some customers are unable to access the subscription portal from Shopify. Our team has identified the issue and are working to resolve.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

Shopify is aware and currently investigating the issue. Please contact Shopify for further details.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue around some merchants accessing the Recharge admin portal