Is Recare Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We are awaiting feedback from one of our providers. We will provide updates when we receive new information.

Our provider has implemented a fix and is monitoring the issue

The provider has identified the issue and is looking into a fix - https://status.seald.io/

We are currently investigating an issue where users are unable to log in since the email with the confirmation code is not being sent out. Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are currently monitoring the issue.

We are currently investigating an issue preventing users from logging into the application.

This incident has been resolved.

The recovery was successful and we are currently monitoring for any further issues.

Wir haben heute Morgen um 7:00 Uhr festgestellt, dass die Datenbank der Recare-Plattform nach einem routinemäßigen System-Upgrade nicht erreichbar ist und die Nutzung unserer Lösungen verhindert. Für die Sicherheit Ihrer Daten besteht dadurch keine Gefährdung. Wir haben umgehend die erforderlichen Schritte zur Wiederherstellung der Datenbank eingeleitet. Leider werden wir die Datenbank nur in einer früheren Version wiederherstellen können (von Mittwoch, 29. November 2023, 19:30 Uhr). Derzeit dauert die Wiederherstellung an. Wir arbeiten mit Hochdruck daran, die Plattform so schnell wie möglich wieder verfügbar zu machen. Today morning at 7:00 a.m we discovered, that the database of the Recare platform is corrupted after a routine system upgrade and prevents the use of our solutions. This does not pose any risk to the security of your data. We have immediately taken the necessary steps to restore the database. Unfortunately, we will only be able to restore the database to an earlier version (from Wednesday, November 29, 2023, 7.30 p.m.). The recovery is currently ongoing. We are working hard to make the platform available again as soon as possible.

We are currently investigating an issue with the database which is preventing users from using our applications.

T-System's status page shows that everything has been resolved

Services seem operational again although T-Systems's status page still shows issues. We're monitoring

https://status.otc-service.com/

We do not see any login errors.

A fix has been deployed by our vendor, we're making sure that everything is working correctly.

We are continuing to work on a fix for this issue.

One of vendors has an infrastructure issue, preventing our users from logging in. They are actively working on the problem and we are in close contact with them.