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This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

We are restoring data for the teams affected by this issue.

The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

We are restoring data for the teams affected by this issue.

The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

RealVNC will be performing essential maintenance on our service database clusters on Sunday 1 June between 6:00 and 11:00 UTC. During this period, data may appear as inconsistent which could lead to servers not appearing in your team, team members not appearing, users being signed out or cloud connections failing. If you experience this issue please try the action again.

This incident has been resolved.

A fix has been implemented and we're monitoring the results

Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

This incident has been resolved.

A fix has been applied to the affected customers and we are continuing to monitor the results.

The issue has been identified and a fix is being implemented

A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

The incident has been resolved. Apologies for any inconvenience caused.

Services are back to normal operations. We are monitoring the status.

The issue has been identified and a fix deployed. Services are returning to normal operations.

Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

This incident has been resolved. We apologise for any inconvenience caused.

A fix has been identified and a fix has been implemented. We are continuing to monitor.

The issue has been identified and we are working on a fix

We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

We are continuing to investigate the cause of this SSO issue which is affecting some customers.

We are continuing to investigate the cause of this SSO issue which is affecting some customers.

A fix has been implemented and we are monitoring.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix has been deployed. Please try signing in again.

We are currently investigating the issue.

The issue with presence is resolved.

The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

The issue has been resolved

A fix has been deployed and we are monitoring

We are currently deploying a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified the issue and are working on a fix.

Customers are currently not receiving new purchase emails. We are investigating the issue

This incident has been resolved.

A fix has been implemented and the service is functioning normally. We are continuing to monitor

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being prepared

Some customers may experience errors signing into RealVNC Connect using their organisation credentials. We are investigating

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Connectivity has been restored to the affected datacenter and the issue experienced by some customers has been resolved. We are continuing to monitoring connectivity.

The issue has been identified as a connectivity issue in one of our datacenters and we are working with our connectivity provider on a resolution.

We are aware that some customers may experience cloud connections taking longer than normal to establish, or connection attempts may fail. If this happens, please try again. We are investigating the issue.

This incident has been resolved.

We have deployed a fix to the cloud connectivity services. RealVNC Cloud Connectivity services are available to all users globally.

We are continuing to bring up the services. We expect the services to be available for all customers by 19:00 UTC (8PM BST, 2PM EST, 12PM PST). An incident report will be available for customers.

We are continuing to work on a fix for this issue.

We are continuing to roll out fixes to the RealVNC cloud services. We apologise for any inconvenience cause.

We are working on restoring services

We are continuing to investigate this issue.

We are aware of an issue with RealVNC Cloud Connections. We are investigating the cause of the issue.

We have now fixed the RealVNC Connect cloud services for the China region. All regions are now fully operational. We apologize for any inconvenience caused.

We have now fixed the India region and cloud connections are now working in all regions except China. We are continuing to resolve the issue and hope to enable China within the next few hours. Please check back here for updates if you have devices located in China.

We are continuing to fix the issue causing cloud connection issues. This work is being done per country/geographic region. Customers in most countries are now be able to connect via the RealVNC cloud but work is continuing to resolve the problem for all customers.

We are working on resolving the issue.

We are continuing to work on the issue affecting some customers.

Some customers may continue to experience issues when attempting to connect to devices via the RealVNC Cloud. We are working on the issue. We apologise for any inconvenience caused while we work on resolving this issue.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are working on restoring services

Customers may experience issues making cloud connections. We are working on this issue. We apologise for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring.

The issue has been identified and a fix is being deployed.

We are aware that some customers are unable to successfully connect to their remote devices using Cloud connections and the message "Server not listening to cloud connections" is displayed. We are investigating as a matter of priority.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue with our cloud connectivity service and are in the process implementing a fix. Some customers may be unable to establish cloud connections at this time. Servers may also incorrectly appear offline.

This incident has been resolved.

One of our service partners is experiencing technical issues which is affecting online purchasing. We are working with our partner to resolve this.

A fix has been implemented. We apologise for any inconvenience caused.

The issue has been identified and a fix is being prepared. We apologise for any inconvenience caused.

This incident has been resolved.

We have identified the issue affecting email delivery and a fix has been deployed. If you have not yet received an email you were expecting, please try your action again to generate a new one

We are currently investigating an issue where some emails for VNC Connect are not being delivered.

Engineers have resolved sending issues for our Transactional users.

We are currently investigating an issue where some emails for VNC Connect are not being delivered.

This incident has been resolved.

We are continuing to investigate this issue.

One of our service partners is experiencing technical issues which is affecting online purchasing. We are working with our partner to resolve this.

This incident has been resolved.

The portal is now available again. We are investigating the casuse of the brief outage.

The VNC Connect portal (https://manage.realvnc.com) is currently unavailable. We are investigating. Please check back here for updates.

This incident has been resolved.

A fix has been implemented and we are monitoring

We plan to deploy a fix for this issue on 23rd November 2022 before 13:00 UTC.

The issue has been identified and a fix is being implemented.

We are aware that adding PayPal as a payment method for new or existing subscriptions is not working on the VNC Connect portal. We are working on a fix. We apologise for any inconvenience caused.

This incident has been resolved.

Our regional network provider are continuing to work on a resolution to the issue.

We are currently investigating an issue with one of our transit network providers. This incident might cause some customers to experience higher than normal latency.

The incident has been resolved

We have had reports of some users receiving a "HTTP not found" when using Instant Support. We are currently investigating this issue.

The incident has been resolved

A fix has been implemented and we are monitoring the results.

The issue has been identified. We are continuing to monitor.

Customer receive "something went wrong" when logging into the VNC Connect portal (https://manage.realvnc,com). We are currently investigating the issue. Connectivity services are unaffected,

This incident has been resolved.

The issue has been identified and services are returning to normal. We are continuing to monitor the services.

We are aware that some connections are failing with "Hosted discovery error: HTTP forbidden". We are investigating as a matter of urgency

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the problem and our network provider is working on a solution.

Our network provider is continuing to investigate the issue.

We are aware of connectivity issues at one of our regional datacenters (US East). This may have disrupted some relayed connections and session performance for some customers may be impacted. We are working with our network providers on this issue.

This incident has been resolved.

Due to an issue with one of our providers some users may experience issues with cloud connections

This incident has been resolved.

The issue has been resolved and service in the affected datacenter has been restored. Apologies for any inconvenience caused.

We are continuing to work with our infrastructure partners on a fix for this issue

We are continuing to work with our infrastructure partners on a fix for this issue

The issue has been identified as a network connectivity issue in the affected datacenter. We are working with our network provider on a resolution.

Team operations in the portal that modify or add are still affected by this ongoing issue.

Some customers may see "VNC server is not currently listening for cloud connections".

We are continuing to investigate this issue.

We are investigating an issue at one our data centers that may impact the creation and removal of new servers and accounts. Connecting to existing accounts and servers are not affected, though some may experience degraded performance.

This incident has been resolved.

A fix has been deployed. Apologies for the inconvenience.

The issue has been identified and a fix prepared. We'll deploy the fix tomorrow morning (UK time) so if this issue has affected you, please try adding your new credit card tomorrow. We apologise for any inconvenience caused.

We are aware of an issue which is preventing customers adding payment methods to their account. We're working on resolving this.

This issue has been resolved by our payment processor.

We are continuing to investigate this issue.

Our payment processor is experiencing some issues with updating payment cards and some customers may experience problems when adding new payment cards on the Billing page of the VNC Connect portal. If you experience this, please try again later.

This incident has been resolved.

A new version of the VNC Viewer (6.21.1109) has been released to fix the chat bug.

A fix has been implemented and we'll be rolling out the updated viewer shortly. Please keep an eye on our release notes (https://help.realvnc.com/hc/en-us/articles/360002253138-Release-Notes) for further information.

The issue has been identified and a fix is being worked on

We are aware of an issue with VNC Viewer 6.21.920 that using the Chat feature may block control of the remote computer. To restore control of your remote access session, click Options on the VNC Viewer toolbar at the top of the screen and disable the EnableChat parameter in the Expert tab. This will allow you to control the remote computer again. Once control is restored, ensure you close the Server chat window. NOTE: the user you are chatting with can close or de-focus the chat window at any time to restore viewer control. We are working on an updated version of VNC Viewer as a priority. For now we recommend not using the Chat functionality, or disabling Chat by setting EnableChat to False (in the VNC Server Expert tab).

This incident has been resolved.

A fix has been implemented and we are monitoring the results. There are currently no delays on purchases made in the past few hours but whilst we clear the backlog some customers may experience delays in provisioning of services purchased in the last 18 hours.

Some customers may experience delays of several hours between purchasing and services being provisioned. One of our service partners is currently working on a resolution and we will provide an update when a fix is in place. We apologize for the inconvenience.

Our billing system is currently encountering issues. If you have experienced issues in the last 8 hours, such as new teams not appearing after a purchase is made, please bear with us as we resolve these. We apologise for any inconvenience caused. This does not affect the VNC Connect remote access services, which are operating normally.

This incident has been resolved.

Customers may experience intermittent issues when adding payment cards on the VNC Connect portal. If this occurs, please try again. We're investigating this issue. Apologies for any inconvenience.

This incident has been resolved.

A fix has been deployed and we are monitoring the results.

The issue has been identified and a fix is being prepared.

Customers who purchased from some resellers will get an error when viewing the Billing page of the VNC Connect portal. We are investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the situation

We are currently investigating an issue with connectivity.

This incident has been resolved.

We are currently experiencing issues with the VNC Developer website. Our technical team is investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring

Branded Instant Support binaries that have been created after 8:30 UTC on Monday 29th March 2021 have invalid certificates. If this issue affects you please use the unbranded binaries from www.realvnc.help until this issue has been resolved. Additionally, please do not rebrand your Instant Support binaries until this issue is resolved. We apologise for the inconvenience.

The issue has been resolved

We are continuing to work on a fix for this issue. Mitigation measures have been identified and implemented until a full fix is deployed.

The issue has been identified and a fix is being worked on. Please check back here for updates. We apologise for any inconvenience caused.

We are aware that the People tab on the VNC Connect portal for some customers is slow to load, and that auto complete is slow when adding people/groups to computers/computer groups. We are investigating this issue.

This incident has been resolved.

The issue looks to be fixed and we are monitoring the situation

We are continuing to work with one of our infrastructure providers on a resolution.

The issue has been identified and we are working with one of our infrastructure providers on a resolution

We are currently investigating this issue.

The issue has been resolved

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being worked on.

We are continuing to investigate this issue. While we investigate, if you are affected please try restarting VNC Viewer as this may resolve this issue.

We are continuing to investigate this issue.

We are aware a small number of customers are experiencing issues connecting via the VNC Connect cloud services. We are investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring.

The issue has been identified and a fix is being worked on.

We are aware that users being supported via Instant Support, in cases where RealVNC customers changed their Instant Support branding recently (since 25th September), are experiencing difficulties downloading and running the branded Instant Support executable and are receiving SmartScreen warnings on Windows. NOTE: the recently branded Instant Support executable can still be run by choosing to "Run anyway" if necessary

This incident has been resolved. Reason for outage: A fire in one of our datacenters affected the power delivery to some servers. This power issue needed to be remediated before servers could be powered up and checked before being brought online.

We are continuing to monitor for any further issues.

We are monitoring the services

The VNC Connect portal (https://manage.realvnc.com) is now available

The Instant Support website (realvnc.help) and VNC Developer websites are now up and running.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We have identified the issue and are working on a resolution. Please check back here for details.

We are continuing to investigate the issue. Connectivity services are not affected.

We are currently investigating the issue.

This incident has been resolved.

We have identified the issue and are working through the backlog of purchases that encountered issues. Please do not attempt to re-purchase: your new services will appear within the next 3 hours. The billing system is now operational and new purchases will go through as normal.

We have identified the issue and are working through the backlog of purchases that encountered issues. Please do not attempt to re-purchase: your new services will appear within the next 3 hours. The billing system is now operational and new purchases will go through as normal.

Our billing system is currently encountering issues. If you have experienced issues in the last 24 hours, such as new teams not appearing after a purchase is made, please bear with us as we resolve these. We apologise for any inconvenience caused. This does not affect the VNC Connect remote access services, which are operating normally.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some transactional emails (for example, "New sign-in to your RealVNC account") are being delayed. We're working with our service partner on resolving this issue but we recommend enabling 2-step authentication on your RealVNC account as this disables the "New sign-in to your RealVNC account" email. Please refer to https://help.realvnc.com/hc/en-us/articles/360015811232-Why-am-I-being-asked-to-check-my-email-each-time-I-sign-in-to-my-RealVNC-account- for more information on this.

This incident has been resolved. Instant Support custom branded binaries for MacOS can now be downloaded without issues.

We have implemented a fix and are currently monitoring the solution. Branded MacOS binaries will now work after being redownloaded.

A fix is being implemented.

We are continuing to work on a fix for this issue.

The issue has been identified --- this only affects branded Instant Support binaries for MacOS. A fix is being investigated.

We are currently investigating this issue.

This incident has been resolved.

We are investigating an issue affecting payments processed via our PayPal Gateway. All other functionality and purchasing via credit cards is unaffected.

This incident has been resolved.

We are continuing to monitor the situation.

A very small number of customers may experience occasional timeouts and related connection errors over the next few hours.

This incident has been resolved.

Customers may encounter errors when authenticating or using parts of our portal to manage their subscriptions. We are currently investigating this issue.