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Last checked 2025-06-14T13:41:52.004Z from Razer's official status page

Historical record of incidents for Razer

Mar 23, 2025

Report: "[Razer Gold & Silver] Scheduled Maintenance"

Last update 2025-03-23T23:00:00.000Z

Completed2025-03-23T23:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-03-23T19:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-03-05T09:03:00.000Z

As part of our commitment to ensure that our services are performing optimally, we will be conducting scheduled maintenance for Razer Gold & Silver services during the following period: From: 24 March 2025 (UTC + 08:00), 4:00 A.M. to 8:00 A.M (4 hours) What to expect: All Razer Gold and Silver services will not be available during this time. Service(s) will resume at the end of the maintenance period. We appreciate your patience while we continue to improve our services. Thank you.

Feb 10, 2025

Report: "RazerID: Login issues"

Last update 2025-02-10T14:17:48.409Z

resolved2025-02-10T14:17:48.393Z

Fix was deployed and service has been restored.

identified2025-02-10T12:58:49.588Z

The issue has been identified and a fix is being implemented.

investigating2025-02-10T12:38:15.000Z

There is degradation of service on RazerID for user's who are logged in via software clients. Users may experience login issues. The team is investigating it.

Jun 14, 2023

Report: "RazerID : Intermittent login issues"

Last update 2023-06-14T17:22:20.452Z

resolved2023-06-14T17:22:20.436Z

This incident is resolved. The service has been fully restored back to availability.

identified2023-06-14T17:04:59.215Z

The issue has been identified and a fix has been implemented.

investigating2023-06-14T14:47:24.170Z

We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.

May 2, 2023

Report: "[RazerID / Razer Gold] Service Degradation"

Last update 2023-05-02T02:30:54.586Z

resolved2022-06-10T05:54:04.703Z

This incident has been resolved.

monitoring2022-06-10T04:55:55.686Z

A fix has been implemented and we are monitoring the results.

identified2022-06-10T03:22:05.086Z

We are continuing to work on a fix for this issue.

identified2022-06-10T03:13:20.000Z

We are seeing an increased error rate on a major Cloud Service Provider, and are currently working with them to recover the services. RazerID Login services and Razer Gold services are affected with intermittent connectivity issues. Please perform a retry if you do encounter any issues.

investigating2022-06-10T03:07:55.136Z

We are currently investigating this issue.

Jan 28, 2023

Report: "Unable to Access Razer Gold Websites"

Last update 2023-01-28T11:24:04.342Z

resolved2023-01-28T11:24:04.328Z

This incident has been resolved.

monitoring2023-01-28T10:58:36.885Z

A fix has been implemented and we are monitoring the results.

identified2023-01-28T10:57:31.957Z

We are continuing to work on a fix for this issue.

investigating2023-01-28T08:49:47.501Z

We are currently investigating this issue.

Aug 28, 2022

Report: "[RazerID] Issues with OTP Service"

Last update 2022-08-28T09:40:44.502Z

resolved2022-08-28T09:40:44.486Z

This incident has been resolved.

monitoring2022-08-28T08:52:28.386Z

A fix has been implemented and we are monitoring the results.

identified2022-08-28T08:24:14.257Z

The issue has been identified and a fix is being implemented.

investigating2022-08-28T08:05:27.954Z

We are currently investigating this issue.

Feb 24, 2022

Report: "[Razer Gold & Silver] Missing Razer Silver Catalog"

Last update 2022-02-24T06:22:10.543Z

resolved2022-02-24T06:22:10.526Z

This incident has been resolved.

monitoring2022-02-24T06:18:38.930Z

A fix has been implemented and we are monitoring the results.

investigating2022-02-24T06:05:20.836Z

We are currently investigating this issue.

Dec 8, 2021

Report: "[Razer Gold & Silver] Service Degradation"

Last update 2021-12-08T00:50:15.259Z

resolved2021-12-08T00:50:15.242Z

This incident has been resolved.

identified2021-12-07T22:20:47.000Z

Update: Payment with Razer Gold has been resumed. Team is still working on resolving some other issues.

identified2021-12-07T16:42:14.362Z

We have identified the issue to be on a major cloud provider, and are working with them to recover the services.

investigating2021-12-07T16:41:52.145Z

We are currently investigating this issue.

Dec 7, 2021

Report: "[RazerID] Login Issues"

Last update 2021-12-07T19:35:13.725Z

resolved2021-12-07T19:35:13.705Z

This incident has been resolved.

monitoring2021-12-07T17:23:28.793Z

A fix has been implemented and we are monitoring the results.

identified2021-12-07T16:38:20.175Z

We have identified the issue to be on a major cloud provider, and are working with them to recover the services.

investigating2021-12-07T16:36:35.941Z

We are continuing to investigate this issue.

investigating2021-12-07T16:22:46.914Z

Logins are currently affected, and the team is investigating the issue.

Nov 11, 2021

Report: "[Razer Gold & Silver] Urgent Maintenance"

Last update 2021-11-11T13:05:48.096Z

resolved2021-11-11T13:05:48.085Z

This incident has been resolved.

monitoring2021-11-11T11:18:07.118Z

A fix has been implemented and we are monitoring the results.

identified2021-11-11T10:58:25.061Z

The issue has been identified and a fix is being implemented.

Jul 22, 2021

Report: "Unable to Access RazerID and Razer Gold Websites"

Last update 2021-07-22T17:52:33.979Z

resolved2021-07-22T17:52:33.948Z

This incident has been resolved.

monitoring2021-07-22T17:01:02.158Z

A fix has been implemented for RazerID and Razer Gold, and we will continue to monitor.

identified2021-07-22T16:52:56.236Z

Payment services on Razer Gold are still having issues. We are continuing to work on a fix for Razer Gold.

identified2021-07-22T16:21:39.000Z

Razer Gold is partially online. We are continuing to work on a fix for Razer Gold.

identified2021-07-22T16:10:12.000Z

RazerID is back online. We are continuing to work on a fix for Razer Gold.

identified2021-07-22T16:09:59.313Z

The issue has been identified and a fix is being implemented.

investigating2021-07-22T16:00:18.527Z

We are currently investigating this issue.

Apr 21, 2021

Report: "[RazerID] Intermittent Login Issues"

Last update 2021-04-21T17:38:07.323Z

resolved2021-04-21T17:38:07.310Z

This incident has been resolved.

monitoring2021-04-21T13:54:53.185Z

A fix has been implemented and we are monitoring the results.

identified2021-04-21T13:39:43.668Z

The issue has been identified and a fix is being implemented.

investigating2021-04-21T13:26:53.835Z

User may face intermittent login issues. We are currently investigating the issue.

Dec 1, 2020

Report: "Razer Insider: Intermitent sluggishness."

Last update 2020-12-01T02:16:02.816Z

resolved2020-12-01T02:16:02.804Z

This incident has been resolved.

monitoring2020-12-01T00:36:15.340Z

A fix has been implemented and we are monitoring the results.

investigating2020-11-30T23:07:06.603Z

There is sluggish performance on Razer Insider. Maintenance page is up.

Nov 26, 2020

Report: "[RazerID] Intermittent Login Issues"

Last update 2020-11-26T17:08:38.265Z

resolved2020-11-26T17:08:38.249Z

This incident has been resolved.

monitoring2020-11-25T19:53:28.258Z

The team has implemented a workaround which restored RazerID login. The service will be under monitoring while the infra provider restores the underlying root cause.

monitoring2020-11-25T19:52:28.771Z

We have implemented a workaround and RazerID services are stabilizing. We will continue to monitor the situation as degradation at our infra provider still persists.

identified2020-11-25T17:34:48.279Z

Intermittent issue is caused by a degradation of a service at the infra provider. Work is in progress.

investigating2020-11-25T14:26:58.162Z

We are currently investigating the issue. Please retry login for affected users.

Nov 20, 2020

Report: "[RazerID] Intermittent Login Issue"

Last update 2020-11-20T07:06:56.373Z

resolved2020-11-20T07:06:56.359Z

The incident has been resolved.

monitoring2020-11-20T05:52:23.136Z

A fix has been implemented and RazerID service has recovered. We will continue to monitor the issue.

identified2020-11-20T04:09:05.905Z

RazerID is having intermittent logins at the moment. - Users who are facing login issues, please retry.

Oct 13, 2020

Report: "[RazerID] Intermittent Login Issue"

Last update 2020-10-13T00:04:32.934Z

resolved2020-10-13T00:04:32.920Z

This incident has been resolved.

monitoring2020-10-12T23:31:04.189Z

A fix has been implemented and we are monitoring the results.

identified2020-10-12T23:11:07.256Z

The issue has been identified and a fix is being implemented.

investigating2020-10-12T21:26:48.691Z

We are currently investigating the issue.

Sep 8, 2020

Report: "RazerID: Degradation in service"

Last update 2020-09-08T22:30:35.613Z

resolved2020-09-08T22:30:35.597Z

This incident has been resolved.

monitoring2020-09-08T12:04:42.128Z

A fix has been implemented and we are monitoring the results.

identified2020-09-08T11:53:06.650Z

Access to RazerID login is back to normal.

investigating2020-09-08T11:21:10.090Z

We have noticed a degradation in RazerID. We are currently investigating the issue.

Sep 4, 2020

Report: "RazerID: Partial degradation"

Last update 2020-09-04T20:43:34.937Z

resolved2020-09-04T20:43:34.926Z

The incident has been resolved.

monitoring2020-09-04T18:06:03.809Z

A fix has been implemented and we are monitoring the results.

identified2020-09-04T16:34:59.372Z

We have identified the cause of the issue & have implemented a workaround. User's will be able to login to RazerID successfully now although some intermittent failures may be observed.

investigating2020-09-04T13:13:15.174Z

You may experience a degradation in service in login into RazerID. We are currently investigating the issue.

Jul 28, 2020

Report: "[RazerID] Intermittent Login Issue"

Last update 2020-07-28T12:11:22.638Z

resolved2020-07-28T12:11:22.625Z

This incident has been resolved.

monitoring2020-07-28T11:51:22.433Z

A fix has been implemented and we are monitoring the results.

identified2020-07-28T10:48:53.923Z

The issue has been identified and a fix is being implemented.

investigating2020-07-28T09:09:55.540Z

We are currently investigating the issue.

May 30, 2020

Report: "[RazerID] Unable to Login"

Last update 2020-05-30T13:54:16.757Z

resolved2020-05-30T13:54:16.742Z

The incident has been resolved.

monitoring2020-05-30T12:35:22.467Z

A fix has been implemented and the team will continue to monitor.

investigating2020-05-30T12:01:31.492Z

We are currently investigating the issue.

Report: "Razer.com: Degradation in service"

Last update 2020-05-30T00:36:02.136Z

resolved2020-05-30T00:36:02.120Z

This incident has been resolved.

identified2020-05-29T23:43:32.471Z

Workaround has been implemented.

investigating2020-05-29T23:01:27.324Z

We are currently investigating this issue.

May 25, 2020

Report: "Razer.com : Degration in service"

Last update 2020-05-25T20:44:53.187Z

resolved2020-05-25T20:42:08.000Z

Issue was due to excessive crawl's on heavy pages.

investigating2020-05-25T19:49:15.024Z

We are currently investigating this issue.

May 19, 2020

Report: "Razer.com: Intermittently available."

Last update 2020-05-19T18:02:41.040Z

resolved2020-05-19T18:02:41.027Z

This incident has been resolved.

monitoring2020-05-19T18:02:21.791Z

We are continuing to monitor for any further issues.

monitoring2020-05-19T16:52:52.395Z

We have identified the cause of the issue and have implemented workaround. Site is back to availability.

investigating2020-05-19T15:57:29.902Z

We are currently investigating this issue.

May 5, 2020

Report: "Razer.com: Intermittent connectivity"

Last update 2020-05-05T00:48:54.368Z

resolved2020-05-05T00:48:54.356Z

This incident has been resolved.

monitoring2020-05-04T23:05:06.329Z

Site is back to availability.

investigating2020-05-04T22:31:19.010Z

We are currently investigating this issue.

Apr 21, 2020

Report: "Razer.com : Intermittent connectivity"

Last update 2020-04-21T18:38:53.865Z

resolved2020-04-21T18:38:53.852Z

The incident has been resolved.

monitoring2020-04-21T17:06:12.751Z

We have identified the cause of the degradation and implemented a workaround. Will be monitoring closely.

investigating2020-04-21T16:04:49.332Z

We are currently investigating this issue.

Apr 17, 2020

Report: "Razer.com: Intermittent connectivity"

Last update 2020-04-17T19:59:57.362Z

resolved2020-04-17T19:59:57.347Z

This incident has been resolved.

monitoring2020-04-17T19:28:06.645Z

A workaround has been implemented. Site is restored. We will be monitoring.

investigating2020-04-17T18:46:02.515Z

We are seing intermittent connectivity on Razer.com. We are investigating it at the moment.

Apr 4, 2020

Report: "Razer.com: Intermittent connectivity"

Last update 2020-04-04T18:49:42.270Z

resolved2020-04-04T18:49:42.258Z

This incident has been resolved.

monitoring2020-04-04T18:03:50.358Z

Site is back to availability 15 mins ago. Will be monitored closely

investigating2020-04-04T17:40:46.863Z

We are currently investigating the issue.

Apr 2, 2020

Report: "Network Degradation for Downloads in China"

Last update 2020-04-02T19:37:26.083Z

resolved2020-04-02T19:37:26.069Z

Issue has been resolved.

identified2020-03-31T13:26:11.994Z

Please be informed that there is a service degradation for software downloads in China, and we are expecting the situation to persist for up to 48 hours. Please retry the download after the issue has been resolved. We apologize for the inconvenience caused.

Mar 25, 2020

Report: "Razer.com [Unavailable]"

Last update 2020-03-25T23:46:33.128Z

resolved2020-03-25T23:46:33.112Z

This incident has been resolved.

investigating2020-03-25T23:21:57.420Z

Site has been restored. We are monitoring the situation.

investigating2020-03-25T23:08:32.379Z

We are still investigating the cause of the issue.

investigating2020-03-25T22:31:14.538Z

We are currently investigating this issue.

Mar 19, 2020

Report: "[Razer.com] Service Unavailable"

Last update 2020-03-19T18:13:57.020Z

resolved2020-03-19T18:13:57.005Z

The issue has been resolved.

identified2020-03-19T17:47:47.541Z

The issue has been identified and a fix is being implemented.

investigating2020-03-19T17:45:31.451Z

We are currently investigating the issue.

Feb 13, 2020

Report: "Razer.com Temporarily Unavailable"

Last update 2020-02-13T08:06:08.475Z

resolved2020-02-12T20:00:00.000Z

Razer.com was temporarily unavailable from 0747hrs - 0801hrs UTC.

Dec 20, 2019

Report: "Razer.com Unavailable"

Last update 2019-12-20T17:56:01.107Z

resolved2019-12-20T17:56:01.094Z

This incident has been resolved.

identified2019-12-20T17:46:11.123Z

The issue has been identified and a fix is being implemented.

investigating2019-12-20T17:25:22.545Z

We are currently investigating the issue.

Dec 18, 2019

Report: "Razer.com is down"

Last update 2019-12-18T18:13:31.647Z

resolved2019-12-18T18:13:31.632Z

This incident has been resolved.

monitoring2019-12-18T17:27:07.053Z

The site suffered a DDOS attack Service is restored now. .We will be monitoring the situation closely for the next hour.

investigating2019-12-18T17:07:08.566Z

We are currently investigating the issue. Site is under maintenance mode now.

Oct 22, 2019

Report: "Scheduled maintenance for RazerID"

Last update 2019-10-22T09:30:32.163Z

resolved2019-10-22T09:30:32.147Z

This incident has been resolved.

investigating2019-10-22T09:30:19.967Z

We are continuing to investigate this issue.

investigating2019-10-22T09:30:03.212Z

Scheduled maintenance for RazerID has been completed.

investigating2019-10-22T07:32:35.645Z

As part of our commitment to ensure that our services are performing optimally, we will be conducting scheduled maintenance for RazerID during the following period: From: Tuesday, Oct 22 2019 01:00 - Tuesday, Oct 22 2019 02:00 (PDT). What to expect: Users of the service(s) may experience interruptions to the service(s) during this time. Service(s) will resume at the end of the maintenance period. Thank you.

Report: "Razer.com Service Unavailable"

Last update 2019-10-22T07:24:05.416Z

resolved2019-10-22T07:24:05.375Z

This incident has been resolved.

monitoring2019-10-22T06:01:47.985Z

We have fixed the issue and are closely monitoring.

investigating2019-10-22T05:20:32.009Z

We are currently investigating the issue.

Oct 8, 2019

Report: "Slow Response on Razer Store"

Last update 2019-10-08T15:42:24.944Z

resolved2019-10-08T15:42:24.932Z

The incident has been resolved.

investigating2019-10-08T14:00:29.312Z

We are currently investigating the issue.

Jun 1, 2019

Report: "Razer Pay Malaysia authentication issue"

Last update 2019-06-01T09:49:10.277Z

resolved2019-06-01T09:49:10.261Z

This incident has been resolved.

monitoring2019-05-31T05:06:31.841Z

A fix has been implemented and we are monitoring the results.

identified2019-05-31T05:05:54.247Z

The issue has been identified and a fix is being implemented.

investigating2019-05-31T05:04:59.516Z

We are currently investigating this issue.

May 30, 2019

Report: "[Test] Template"

Last update 2019-05-30T09:25:06.927Z

resolved2019-05-30T09:25:06.911Z

This incident has been resolved.

monitoring2019-05-30T09:24:03.472Z

A fix has been implemented and we are monitoring the results.

identified2019-05-30T08:55:01.127Z

The issue has been identified and a fix is being implemented.

investigating2019-05-30T08:47:04.576Z

We are continuing to investigate this issue.

investigating2019-05-30T07:37:45.207Z

We are currently investigating this issue.

Report: "[Test] - Under Maintenance"

Last update 2019-05-30T00:42:08.612Z

resolved2019-05-30T00:42:08.592Z

[Test] - Maintenance Ended

investigating2019-05-30T00:41:33.263Z

[Test] - Under maintenance

Report: "[Test] Partial Outage"

Last update 2019-05-30T00:40:44.758Z

resolved2019-05-30T00:40:44.739Z

Partial Outage resolved

investigating2019-05-30T00:40:21.828Z

[Test] Partial Outage

Report: "[Test] Degraded performance"

Last update 2019-05-30T00:39:28.172Z

resolved2019-05-30T00:39:28.155Z

Issue resolved

investigating2019-05-30T00:39:00.785Z

TEsting

Report: "[Test] - Major Outage"

Last update 2019-05-30T00:38:04.003Z

resolved2019-05-30T00:38:03.988Z

Issue resolved

investigating2019-05-30T00:37:30.127Z

We are continuing to investigate this issue.

investigating2019-05-30T00:36:46.536Z

Issue resolved

investigating2019-05-30T00:35:58.047Z

Investigation in progress

May 27, 2019

Report: "testtt"

Last update 2019-05-27T11:32:25.623Z

resolved2019-05-27T11:32:25.608Z

This incident has been resolved.

identified2019-05-27T08:11:56.033Z

The issue has been identified and a fix is being implemented.

investigating2019-05-27T08:09:49.271Z

We are currently investigating this issue.

Report: "test incident"

Last update 2019-05-27T07:23:08.967Z

resolved2019-05-27T07:23:08.947Z

This incident has been resolved.

investigating2019-05-27T06:59:24.400Z

We are currently investigating this issue.

May 24, 2019

Report: "test incident alert"

Last update 2019-05-24T09:44:51.465Z

resolved2019-05-24T09:44:51.449Z

This incident has been resolved.

identified2019-05-24T09:29:26.208Z

The issue has been identified and a fix is being implemented.

investigating2019-05-24T09:29:11.105Z

We are currently investigating this issue.

Report: "test sample"

Last update 2019-05-24T09:04:01.823Z

resolved2019-05-24T09:04:01.809Z

This incident has been resolved.

monitoring2019-05-24T09:03:05.712Z

A fix has been implemented and we are monitoring the results.

identified2019-05-24T09:02:44.261Z

The issue has been identified and a fix is being implemented.

investigating2019-05-24T07:20:35.628Z

We are currently investigating this issue.

Report: "major bug fixed"

Last update 2019-05-24T05:48:05.871Z

resolved2019-05-24T05:48:05.857Z

This incident has been resolved.

investigating2019-05-24T05:34:19.875Z

We are currently investigating this issue.

Report: "test incident"

Last update 2019-05-24T05:32:00.125Z

resolved2019-05-24T05:32:00.111Z

This incident has been resolved.

monitoring2019-05-24T05:30:06.552Z

A fix has been implemented and we are monitoring the results.

identified2019-05-24T05:19:23.300Z

The issue has been identified and a fix is being implemented.

investigating2019-05-24T05:10:15.723Z

We are currently investigating this issue.

Report: "test count"

Last update 2019-05-24T02:53:24.468Z

resolved2019-05-24T02:53:24.456Z

This incident has been resolved.

investigating2019-05-24T02:40:54.589Z

We are currently investigating this issue.

Report: "testing process"

Last update 2019-05-24T02:37:40.947Z

resolved2019-05-24T02:37:40.930Z

This incident has been resolved.

monitoring2019-05-23T05:54:18.792Z

A fix has been implemented and we are monitoring the results.

identified2019-05-23T05:47:52.339Z

The issue has been identified and a fix is being implemented.

investigating2019-05-23T05:33:16.017Z

We are currently investigating this issue.

May 22, 2019

Report: "New incident test"

Last update 2019-05-22T20:57:12.652Z

resolved2019-05-16T10:10:05.474Z

This incident has been resolved.

identified2019-05-16T09:49:36.079Z

The issue has been identified and a fix is being implemented.

investigating2019-05-16T09:47:00.984Z

We are currently investigating this issue.