Historical record of incidents for RaiseNow
Report: "Incident detected"
Last updateWe are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateWe are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Degraded performance on Manager Platform"
Last updateThis incident has been resolved.
We are aware of an issue affecting our Manager Platform and currently working on fixing its root cause. You can expect an update on the incident in the next hour. Affected components - you might see timeouts while browsing manage.raisenow.com - you might see timeouts while querying our search API on https://api.raisenow.com/epayment/api/<merchantIdentifier>/transactions/search
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
The issue has been identified and a fix is being implemented.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Issue with 3rd party service causing Payments to fail"
Last updateThis incident has been resolved.
Our 3rd party service provider has resolved the issue as of around 06:45 CET. Since then, the platform is working again.
Our hosting service provider is currently experiencing an issue with its networking setup. As a result, you may have seen - payments on payment.raisenow.com and api.raisenow.com timeout or fail - search requests to api.raisenow.com timing out - manage.raisenow.com not loading or showing you an Internal Server Error
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Degraded Performance for Card Payments"
Last updateThis incident has been resolved.
The 3rd party service provider has fixed the issue and is currently monitoring its systems.
A 3rd party service provider is currently experiencing an issue with its services. Due to this, the card payment selection in solutions at donate.raisenow.io, pay.raisenow.io, or tamaro.raisenow.com may not load or timeout. We will provide an update as soon as we have further information on the issue.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Reduced functionality for TWINT payments"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently seeing issues with TWINT payments not being processed as well as the donation portal not being available in the TWINT app. We will provide an update as soon as we have further information on the issue.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Payments through SIX Payment Services / Worldline are failing"
Last updateThis incident has been resolved.
Worldline seems to have fixed the issue and we're seeing payments succeeding again.
SIX Payment Services is experiencing an issue with their payment services since 05:51 CET. Credit card payments through Acquiring Contracts with SIX Payment Services fail with status final_error. The official statuspage with communication from Worldline can be found here: https://ingenico-ogone.statuspage.io/ We are currently monitoring the situation and will update here as soon as we have more information.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We have identified the cause of the incident and are actively working on a resolution. As soon as a fix has been implemented, you'll find an update here.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved.
We have identified the cause of the incident and are actively working on a resolution. Affected functionality includes Hub showing TWINT payments staying on pending for a continous period of time. These will eventually transition to succeded if they were successful or failed otherwise. EDIT: Some payments were failing during the time of ~19:22 CEST until ~19:36 CEST.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.
Report: "Incident detected"
Last updateThis incident has been resolved. We apologize for the inconvenience and thank you for your understanding. We are continuously working on improvements to make our services better.
We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.