QuickBooks

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Historical record of incidents for QuickBooks

Report: "QuickBooks Online - Investigating an issue that is impacting multiple areas of QuickBooks"

Last update
investigating

We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.

Report: "Some customers are unable to login in to QuickBooks Online"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Some customers are currently unable to login in to their QuickBooks Online account and may be seeing "Something's not right. Try again" We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some customers are unable to login in to QuickBooks Online"

Last update
Update

We are continuing to investigate this issue.

Investigating

Some customers are currently unable to login in to their QuickBooks Online account and may be seeing "Something's not right. Try again" We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "QBO Login Issue - Monitoring phase"

Last update
resolved

An earlier issue with QBO prevented some users from logging into their accounts. Our teams have resolved the issue, and users should now be able to login. Thank you for your patience as we worked to resolve this issue.

investigating

We are continuing to investigate this issue.

investigating

Some customers were unable to login in to their QuickBooks Online account. A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "QBO Login Issue - Monitoring phase"

Last update
Update

We are continuing to investigate this issue.

Investigating

Some customers were unable to login in to their QuickBooks Online account. A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some customers using QuickBooks Online Core Payroll are seeing an error message when trying to submit their Full Payment Submission (FPS) / Employer Payment Summary (EPS)"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results. We kindly request QuickBooks Online Core Payroll customers to re-submit FPS / EPS if these were previously unsuccessful.

investigating

Some customers using QuickBooks Online Core Payroll are currently getting an error when trying to submit their FPS/ EPS We’re working with our engineering teams to fix this and will keep you updated. We apologise for the inconvenience and hope to get everything up and running soon!

Report: "Some customers using QuickBooks Online Core Payroll are seeing an error message when trying to submit their Full Payment Submission (FPS) / Employer Payment Summary (EPS)"

Last update
Investigating

Some customers using QuickBooks Online Core Payroll are currently getting an error when trying to submit their FPS/ EPSWe’re working with our engineering teams to fix this and will keep you updated.We apologise for the inconvenience and hope to get everything up and running soon!

Report: "Export QB Time to QBO Payroll System Error"

Last update
resolved

This incident has been resolved.

investigating

An earlier issue with QBO and QuickBooks Time prevented some users from exporting time entries into their accounts. Our teams have resolved the issue, and after a refresh of the product users can now export those entries. Thank you for your patience as we worked to resolve this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

Some customers are currently unable to export their approved time entries to their QBO Payroll account due to a System Failure Error. We’ve identified the source of the problem and are working to resolve the issue.

Report: "Export QB Time to QBO Payroll System Error"

Last update
Resolved

This incident has been resolved.

Investigating

An earlier issue with QBO and QuickBooks Time prevented some users from exporting time entries into their accounts. Our teams have resolved the issue, and after a refresh of the product users can now export those entries.Thank you for your patience as we worked to resolve this issue.

Identified

The issue has been identified and a fix is being implemented.

Investigating

Some customers are currently unable to export their approved time entries to their QBO Payroll account due to a System Failure Error. We’ve identified the source of the problem and are working to resolve the issue.

Report: "QBO Create invoice forced logged out issue"

Last update
resolved

This incident has been resolved.

investigating

An earlier issue with customers being force logged out from their QBO account when attempting to create a new transaction or when accessing the Sales Tax Center. Our teams have resolved the issue, and users should now be able to create and access without issue. Thank you for your patience as we worked to resolve this issue.

identified

Some customers are currently being force logged out from their QBO account when attempting to create a new transaction. We’ve identified the source of the problem and are working to resolve the issue.

Report: "QBO Payroll issue - Monitoring phase"

Last update
resolved

An earlier issue with QBO prevented some users from accessing their Payroll account. Our teams have resolved the issue, and users should now be able to use Payroll. Thank you for your patience as we worked to resolve this issue.

monitoring

Some QBO Payroll customers have reported experiencing difficulties when attempting to access payroll, specifically encountering a spinning wheel or an error message stating, "Something went wrong on our end. Please wait a couple minutes and try again." A fix has been implemented and we are monitoring the results. Please open payroll again and issue should be resolved. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "QuickBooks Self Employed Invoice Creation Issue"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Some customers are currently unable to save Invoices in their QuickBooks Self Employed account due to error "We can’t save your invoice right now. Try refreshing the page and creating the invoice again". We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

investigating

We are continuing to investigate this issue.

investigating

Some customers are currently unable to save Invoices in their QuickBooks Self Employed account due to error "We can’t save your invoice right now. Try refreshing the page and creating the invoice again". We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "We’re working to fix problems with QuickBooks Merchant Account"

Last update
resolved

This issue has been resolved.

monitoring

A fix has been implemented and we are monitoring for any unexpected behaviors. Credit card processing should be working as expected in QuickBooks Desktop.

identified

We have identified the issue and are working to implement a solution. Thank you for your patience.

investigating

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions inside of QuickBooks Desktop. We are working to identify the source of the problem. We’ll share updates on our progress. We apologize for the inconvenience and hope to get everything up and running soon! As a workaround you can try processing your payments directly through the Merchant Service Center https://merchantcenter.intuit.com/

Report: "QBO VAT return showing incorrect figures"

Last update
resolved

We are pleased to share that the incident has been resolved. Thank you for your patience as we worked to address this issue.

identified

We are aware, a subset of QBO customers are experiencing an issue where "all figures show as 0 despite transactions being present in the VAT period". We’ve identified the source of the problem and are working to fix it. We’ll share updates on our progress. We apologize for the inconvenience and hope to get everything up and running soon!

Report: "Error making a Full Payment Submission (FPS) in QuickBooks Core Payroll"

Last update
resolved

This incident has been resolved. QuickBooks Core Payroll customers are now able to make Full Payment Submission (FPS) in product

investigating

We are continuing to investigate this issue.

investigating

Some QuickBooks Core Payroll customers are experiencing errors when making a Full Payment Submission (FPS) in product . Payroll engineering team are currently investigating into the root cause of the issue. All other functionality in Core Payroll is working as expected. Please check here or subscribe for further updates

Report: "Some customers in Australia are unable to lodge BAS directly to ATO from within QBO."

Last update
resolved

We are pleased to share that a fix has been deployed and you should now be able to lodge BAS electronically to ATO from within QuickBooks. Thank you for your patience as we worked to address this.

investigating

We are aware that some customers are not able to Elodge BAS with the ATO from with in QuickBooks, and are working with engineering team with high urgency to restore this functionality as quickly as possible. We apologise for any inconvenience that this is causing.

Report: "Some customers are not able to access Payroll within Australian QuickBooks Online"

Last update
resolved

We are pleased to share that a fix has been deployed and you should now be able to access Payroll. Thank you for your patience as we worked to address this.

investigating

We are continuing to investigate this issue.

investigating

We are aware that some customers are not able to access Payroll within Australian QuickBooks Online, and are working with engineering team with high urgency to restore payroll function as quickly as possible. We apologise for any inconvenience that this is causing.

Report: "QuickBooks Online - Unable to use Global Search for recent transactions"

Last update
resolved

This issue has been resolved. The search feature is now working and will show results for all transactions recently created.

monitoring

A fix has been implemented, but it may take a few hours before the Global Search starts returning results. We appreciate your patience while work is completed to resolve this issue.

identified

We’ve identified the source of the problem and are working to resolve the issue.

investigating

We are currently investigating an issue in which the Global Search is not returning any results.

Report: "Some customers are unable to complete HMRC submissions through QuickBooks Payroll"

Last update
resolved

This incident has been resolved.

investigating

We are aware that some customers are not able to complete their HMRC submissions using Payroll function in QuickBooks. Investigation has commenced and we hope to get payroll up and running soon. Apologies for any inconvenience that this is causing you.

Report: "QuickBooks Online - Unable to login"

Last update
resolved

This issue has been resolved. Clearing your browsers cache and cookies might be needed if you are still experiencing issues getting to the login page.

identified

The issue has been identified and a fix is being implemented.

Report: "QBO Switch Company Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

investigating

Some customers are currently unable to utilize the Switch Company feature in QBO due to the option not appearing under the Gear Icon. We’ve identified the source of the problem and are working to resolve the issue. As a workaround, you can log out of QBO and log back in to select the desired company.

Report: "QBO Login issue"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Some customers are currently unable to login into their QBO account due to not receiving MFA code either via email or text. We’ve identified the source of the problem and are working to resolve the issue.

Report: "Some customers are unable to access Invoices page in QuickBooks Online."

Last update
resolved

Our teams have resolved the issue, and users should now be able to access invoices, purchase orders and use the pay functions. Thank you for your patience as we worked to resolve this issue.

monitoring

A fix has been implemented and we are monitoring the results. We apologize for the inconvenience.

identified

We’ve identified the source of the problem and are working to resolve the issue.

investigating

We are continuing to investigate this issue.

investigating

Some customers are unable to access Invoices page in QuickBooks Online. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "QBO Emailed Forms Not Received"

Last update
resolved

A fix has been implemented. The emails are currently in a backlog and are being sent. This will take some time to work through the backlog but it is actively working through these emails.

monitoring

A fix has been implemented and we are monitoring the results. The emails are currently in a backlog and are being sent by the system. This will take some time to work through the backlog but it is actively working through these emails.

identified

Some customers are currently unable to send emails via QuickBooks online. We’ve identified the source of the problem and are working to resolve the issue. The emails are currently in a backlog and will be sent by the system after some time.

Report: "E-Invoicing customers are encountering 502 Bad Gateway"

Last update
resolved

Our teams have resolved the issue, and users should now be able to access invoices, purchase orders and use the pay functions. Thank you for your patience as we worked to resolve this issue.

monitoring

A fix has been implemented and we are monitoring the results. We apologize for the inconvenience.

investigating

We are still investigating the issue. We apologize for the inconvenience and hope to get everything up and running soon!

investigating

We are aware of issues impacting invoices, purchase orders and errors with the pay button. We’re currently investigating the cause of the issue and we’ll share updates on our progress.

Report: "Some customers are unable to process credit card payments in QuickBooks Desktop."

Last update
resolved

The payment processing issues have been resolved. Thank you for your patience as we worked to fix this issue.

identified

The issue has been identified and engineers are working on a fix.

investigating

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress. While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent. We apologize for the inconvenience and hope to get everything up and running soon!

Report: "QBO login error 502 Bad Gateway"

Last update
resolved

An earlier issue with QBO prevented some users from login into their accounts. Our teams have resolved the issue, and users should now be able to login. Thank you for your patience as we worked to resolve this issue.

investigating

A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon. Refreshing your browser will allow you to bypass the error.

identified

We are continuing to work on a fix for this issue.

identified

We are aware some customers some customers are experiencing issues logging into QuickBooks online. In the meantime, please refresh your browser and try again. We apologize for any inconveniences.

monitoring

We are aware some customers some customers are experiencing issues logging into QuickBooks online. In the meantime, please refresh your browser and try again. We apologize for any inconveniences.

Report: "Some customers may not be able to access Payroll services"

Last update
resolved

The earlier issue with Payroll services have been resolved. Thank you for your patience as we worked to resolve this issue.

monitoring

Payroll services are currently stable and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are investigating reports of connectivity issues which may cause interruption to accessing Payroll services during this time. We apologise for any inconvenience and will provide further update as soon as it becomes available.

Report: "Some QuickBooks Online customers are unable to login"

Last update
resolved

We're happy to report that this issue has been resolved. We appreciate your patience and understanding while we worked to fix it.

investigating

We are aware that some QBO and QBSE services are experiencing issues. This issue is currently being investigated and we'll keep you posted on further developments as we work to resolve the issue.

Report: "Some customers are not receiving verification code via SMS when signing into QuickBooks."

Last update
resolved

We are pleased to share that a fix has been deployed to resolve the SMS code issue. You should now be able to receive verification code via SMS / text message when this method is selected. Thank you for being patient with us as we worked to resolve this.

investigating

We are aware that some customers are not able to receive verification code via SMS / text message when signing into QuickBooks. Investigative work is in progress and we will share further update when it becomes available. Meanwhile as a workaround, please try to send verification code to email address.

Report: "Some QuickBooks Online customers are unable to login"

Last update
resolved

We're happy to report that this issue has been resolved. Users are reporting they now can successfully log in to QuickBooks Online. We appreciate your patience. Thank you for using QuickBooks Online.

monitoring

We are continuing to monitor for any further issues.

monitoring

Our team continues to investigate what may be causing the login issue. Some customers have since reported that they've been able to successfully login to QuickBooks Online at this time. If you are still unable to login, we would advise you to attempt logging in via another WiFi network if possible. We appreciate your patience.

identified

We are receiving some reports that some QuickBooks Online users are unable to log in to their companies. They are instead seeing the error message "Something's not right, try again later. If the problem continues, contact us." Many of these users are using the ISP Starlink to attempt to log in to their companies. Users have been instructed to try a different ISP if possible. Our team is actively working to identify root cause and hopes to have the issue resolved as soon as possible.

Report: "Drop down menus throughout QuickBooks were either not clickable or missing data"

Last update
resolved

This incident has been resolved. Please refresh your browser and try again.

Report: "Some customers are unable to access Reports in QuickBooks Online"

Last update
resolved

We are happy to inform you that the issue has been resolved. We appreciate your patience and understanding while we worked to fix it.

identified

Our team has identified the issue and we are currently implementing a fix to resolve it. We appreciate your patience as we work to address this as quickly as possible.

investigating

Our team is actively working to resolve the issue and we will keep you informed with any updates. We appreciate your patience and understanding.

investigating

Some customers are unable to access Reports in QuickBooks Online. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some customers are unable to connect to Commonwealth Bank to get feeds and getting error 102"

Last update
resolved

Thank you for your patience as we worked to resolve this issue. This issue is resolved.

investigating

An investigation has been raised to look into an issue with personal CBA accounts which use Netbank to connect bank feeds that are receiving error 102. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some customers are encountering an insufficient funds message when processing payroll"

Last update
resolved

Thank you for your patience as we worked to resolve this issue. This issue is resolved.

investigating

We are aware some customers are encountering an insufficient funds message when processing payroll. We are aware of the issue and working to resolve this as soon as possible. We apologize for any inconvenience this has caused. If you are receiving this message, please try to run Payroll again later.

Report: "QBSE - iOS customers in the UK are unable to add bank connections"

Last update
resolved

The fix has now been rolled out. Customers will need to update QuickBooks Self employed mobile app to get the fix.

identified

Engineering team have established the root cause. The fix is being reviewed prior to deployment

monitoring

We are currently addressing the iOS issue and recommend using QBO Web to access your bank account. Thank you for your patience.

investigating

We are continuing to investigate this issue.

investigating

We are aware of an incident where some QBSE app users on iOS are experiencing difficulties connecting their bank accounts, and we are actively working to resolve this issue. In the meantime, please use web version as a workaround

Report: "QuickBooks Desktop payroll customer attempting to access the Payroll Setup Wizard are encountering "Payroll set up Error 2023 Code 05396 40000""

Last update
resolved

Thank you for your patience as we worked to resolve this issue. To resolve this error please perform a QuickBooks Update : https://quickbooks.intuit.com/learn-support/en-us/help-article/update-products/update-quickbooks-desktop-latest-release/L7qUzlW1k_US_en_US?uid=lr541tq7

monitoring

To resolve this error please perform a QuickBooks Update : https://quickbooks.intuit.com/learn-support/en-us/help-article/update-products/update-quickbooks-desktop-latest-release/L7qUzlW1k_US_en_US?uid=lr541tq7

identified

The Issue has been identified and a fix is currently being worked on.

Report: "We’re working to fix problems with QuickBooks Desktop Merchant Account"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate the issue. We apologize for the inconvenience and hope to get everything up and running soon!

investigating

Some of our QuickBooks Desktop Merchant Account customers are currently unable to access the Merchant Deposits screen within their QuickBooks Desktop file. We’ve identified the source of the problem and are working to fix it. We’ll share updates on our progress. We apologize for the inconvenience and hope to get everything up and running soon!

Report: "Some customers are unable to access Payroll function in QuickBooks"

Last update
resolved

Thank you for being patient with us as we worked to resolve Payroll function in QuickBooks. You should now be able to access Payroll.

investigating

We are aware that some customers are not able to access Payroll function in QuickBooks. Investigation has commenced and we hope to get payroll up and running soon. Apologies for any inconvenience that this is causing you.

Report: "Some customers are unable to connect to TD Bank and receiving error 105"

Last update
resolved

This incident has been resolved.

investigating

Some customers are currently unable to connect to TD Bank and are receiving error 105. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some customers are unable to create a payrun in QuickBooks Online Payroll"

Last update
resolved

The incident has been resolved and systems are returning to normal. Customers may intermittently notice timeout errors as servers stabilise.

investigating

We are continuing to investigate this issue with highest priority. We will notify you with any further updates.

investigating

We are currently investigating this issue.

Report: "Some customers are unable to create a payrun in QuickBooks Online Payroll"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating the issue.

Report: "Some customers are unable to create Payrun in QuickBooks Online Payroll"

Last update
resolved

This incident has been resolved.

identified

We are aware of an issues where customers are affected by slowness in QuickBooks Online Payroll

Report: "QBO Login Issue"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

Some customers are currently unable to login into their QBO account. We’ve identified the source of the problem and are working to resolve the issue.

Report: "Some customers were unable to log in to QBO"

Last update
resolved

Some customers were momentarily unable to log in to QBO. Our engineers have confirmed that this issue is now resolved. Thank you for bearing with us.

Report: "Some customers are unable to access QuickBooks Online Payroll"

Last update
resolved

This incident has now been resolved. QuickBooks Online customers are now able to access Payroll.

investigating

We are currently investigating the issue.

Report: "QuickBooks Desktop users are unable to process payments"

Last update
resolved

This issue has been resolved. You may need to close and reopen the QuickBooks Desktop program if you are still experiencing an issue.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating what's causing this, and we’ll share updates on our progress. While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent. We apologize for the inconvenience and hope to get everything up and running soon!

Report: "Some customers are experiencing an issue using the Advanced Search function in QBO"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Some customers are experiencing an issue using the Advanced Search function in QBO. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some QBO customers are experiencing issues with their One Time Passcode"

Last update
resolved

Engineers have confirmed that the issue is resolved and that the One Time Passcodes are being correctly received and recognized by QBO. Thank you for bearing with us

investigating

Some QBO customers are experiencing issues with their One Time Passcode when setting up Bank Payments and Employee Direct Deposit. This issue is currently being investigated and we'll keep you posted on further developments as we work to resolve the issue. We apologize for any inconvenience this may cause.

Report: "Some QuickBooks Online Mac users are unable to print Invoices and other transactions."

Last update
resolved

An earlier issue with QBO prevented some Mac users from printing PDFs from within their browser. This issue is being worked by Third Party Partners to resolve this issue with Mac print previewer. In the meantime, you can download the PDF and print from Adobe. Thank you for your patience as we worked to resolve this issue.

investigating

An earlier issue with QBO prevented some Mac users from printing PDFs from within their browser. This issue is being worked by Third Party Partners to resolve this issue with Mac print previewer. In the meantime, you can download the PDF and print from Adobe. Thank you for your patience as we worked to resolve this issue.

identified

We have determined the root cause of the issue and we have a workaround to get you back to business. When printing a PDF from QuickBooks Online, please download the PDF to your machine and print from Adobe rather than from the browser. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

investigating

We have determined the root cause of the issue and we have a workaround to get you back to business. When printing a PDF from QuickBooks Online, please download the PDF to your machine and print from Adobe rather than from the browser. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

investigating

Some customers are currently unable to print Invoices and other transactions from their QuickBooks Online account on their Mac machines. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some customers are encountering an error when attempting to send payroll."

Last update
resolved

Our teams have resolved the issue, and payroll can now be processed. Thank you for your patience as we worked to resolve this issue.

monitoring

A fix has been implemented and we are monitoring the results. Payroll is currently working as expected. We apologize for the inconvenience.

monitoring

The issue has been identified and a fix is being implemented. Our next update will be available within the next hour. We apologize for the inconvenience and hope to get everything up and running soon.

identified

We’ve identified the source of the problem and are working to resolve the issue. Our next update will be available within the next hour.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate the issue. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

investigating

Some customers are encountering "Error in transmission: Company has a pending request that was not saved correctly or has not finished". We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some customers are unable to create or finalise a payrun - “Please wait while payrun calculations are completed”."

Last update
resolved

This issue has now been resolved.

investigating

We are continuing to investigate this issue.

investigating

We're aware that some customers are unable to process Payruns in QuickBooks Online, and are being prompted to wait while calculations are completed. Investigation has commenced and we are working on getting Payroll up and running soon. Apologies for any inconvenience that this is causing you.

Report: "Some accountant users are unable to access client accounts in QuickBooks Online."

Last update
resolved

Our teams have resolved the issue, and users should now be able to login. Thank you for your patience as we worked to resolve this issue.

monitoring

A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and hope to get everything up and running soon.

identified

We’ve identified the source of the problem and are working to resolve the issue.

investigating

Some customers are currently unable to login in to their Clients QuickBooks Online account. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some QuickBooks Desktop users are experiencing error 5xx while trying to process payments"

Last update
resolved

Our teams have resolved the issue, and users should now be able to process payments. Thank you for your patience as we worked to resolve this issue.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We’ve identified the source of the problem and are working to resolve the issue.

identified

We’ve identified the source of the problem and are working to resolve the issue.

investigating

Some customers are currently encountering 5xx errors when processing payments. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

Report: "Some customers are experiencing sign-on or latency issues in QuickBooks Online"

Last update
resolved

Our teams have resolved the issue, and users should now be able to login. Thank you for your patience as we worked to resolve this issue.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We’ve identified the source of the problem and are working to resolve the issue.

identified

Some customers are currently unable to login into their QBO account. We’ve identified the source of the problem and are working to resolve the issue.

investigating

Some customers are currently unable to login in to their QuickBooks Online . We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.