Qualtrics Incidents | Statusfield

Historical record of incidents for Qualtrics

Apr 24, 2025

Intermittent Discover Dashboard Issues

Last update 2025-04-24T15:16:00.000Z

Investigating2025-04-24T15:16:00.000Z

We are currently seeing intermittent Discover Dashboard Issues on some of our US region environments. We are currently investigating this issue.

Intermittent Dashboard Issues

Last update 2025-04-24T15:16:00.000Z

Investigating2025-04-24T15:16:00.000Z

We are currently seeing intermittent Discover Dashboard Issues on some of our US region environments. We are currently investigating this issue.

Apr 23, 2025

Session Replay recording issues in the European region

Last update 2025-04-23T21:00:00.000Z

Resolved2025-04-23T21:00:00.000Z

We experienced an issue with session replay recordings in European region from 3:10 PM MST to 3:30 PM MST. This issue has been resolved.

Apr 16, 2025

Issues with Moderated User Testing/In-depth Interviews related to Zoom outage

Last update 2025-04-16T20:34:00.000Z

Investigating2025-04-16T20:34:00.000Z

We are currently investigating an issue with Moderated User Testing/In-depth Interviews connected to an outage with our vendor, Zoom. During this time, users may experience failure to schedule interviews, launching Zoom meetings for the session, and saving recordings of interviews.

Apr 11, 2025

XM Directory and Distributions issues in the FedRAMP environment

Last update 2025-04-11T22:27:00.000Z

Investigating2025-04-11T22:27:00.000Z

We are currently investigating an issue with loading contacts and sending distributions in the FedRAMP environment.

Ticketing issues in all regions

Last update 2025-04-11T21:09:00.000Z

Investigating2025-04-11T21:09:00.000Z

We are currently investigating an issue impacting new ticketing fields in all regions.

We are currently experiencing an issue with Expedia and Orbitz review ingestion across all regions

Last update 2025-04-11T11:40:00.000Z

Identified2025-04-11T11:40:00.000Z

The issue has been identified and a fix is being implemented.

We are currently experiencing an issue with ORM review ingestion across all regions

Last update 2025-04-11T11:35:00.000Z

Resolved2025-04-11T11:35:00.000Z

This incident has been resolved.

Identified2025-04-11T09:32:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-04-11T08:14:00.000Z

We are currently investigating an issue with ORM review ingestion across all regions No data has been lost and the system should be caught up shortly.

We are current experiencing an issue with ORM review ingestion across all regions

Last update 2025-04-11T08:14:00.000Z

Investigating2025-04-11T08:14:00.000Z

We are currently investigating an issue with ORM review ingestion across all regions No data has been lost and the system should be caught up shortly.

Mar 31, 2025

Project copying issues in the Eastern US and Canadian regions

Last update 2025-03-31T13:35:00.000Z

Investigating2025-03-31T13:35:00.000Z

We are currently investigating an issue with copying projects in the Eastern US and Canadian regions.

2 Factor Authentication issues in European region

Last update 2025-03-31T08:06:00.000Z

Update2025-03-31T08:06:00.000Z

We are continuing to investigate this issue.

Investigating2025-03-31T08:06:00.000Z

We are currently investigating the issue surrounding 2 Factor Authentication in the European region.

Mar 25, 2025

Automation, Workflow, and API Request issues in Canadian region

Last update 2025-03-25T18:00:00.000Z

Resolved2025-03-25T18:00:00.000Z

We experienced an issue with Automations, Workflows, and API Requests in the Canadian region from 12:00 PM PST on 3/25/2025 to 10:45 AM PST on 3/26/2025. This issue has been resolved.

Mar 24, 2025

EX Dashboard Data issues in All Regions

Last update 2025-03-24T05:41:00.000Z

Resolved2025-03-24T05:41:00.000Z

This incident has been resolved.

Identified2025-03-24T05:26:00.000Z

The issue has been identified and a fix is being implemented.

Update2025-03-24T05:20:00.000Z

We are continuing to investigate this issue.

Investigating2025-03-24T05:19:00.000Z

We are currently investigating an issue where dashboard data is not saving in all regions.

Discover Maintenance

Last update 2025-03-24T02:00:00.000Z

Completed2025-03-24T02:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-03-24T00:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-03-19T14:59:00.000Z

There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.

Mar 20, 2025

EX Directory issues in the Canadian region

Last update 2025-03-20T00:59:00.000Z

Resolved2025-03-20T00:59:00.000Z

The issue has been resolved.

Investigating2025-03-20T00:53:00.000Z

We are currently investigating an issue with contact imports and searches in the EX Directory in the Canadian region.

Mar 18, 2025

XMD segment building issues in the Eastern US region

Last update 2025-03-18T16:31:00.000Z

Resolved2025-03-18T16:31:00.000Z

The issue has been resolved.

Identified2025-03-14T18:48:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-03-14T18:01:00.000Z

We are currently investigating an issue with XMD segment building returning incorrect contact counts in the Eastern US region.