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Last checked 2025-06-14T13:11:48.994Z from Qualtrics's official status page

Historical record of incidents for Qualtrics

Jun 12, 2025

Report: "Google Integration issues in all regions"

Last update 2025-06-12T18:50:23.569Z

identified2025-06-12T18:50:23.567Z

We are currently investigating an issue with Google Integrations in all regions.

Jun 11, 2025

Report: "Contact and participant imports delay issue in the Canadian region"

Last update 2025-06-11T04:56:32.905Z

investigating2025-06-11T04:56:32.902Z

We are continuing to investigate this issue.

investigating2025-06-11T04:56:23.806Z

We are currently investigating an issue with a delay in contact and participant imports in the Canadian region.

Jun 8, 2025

Report: "Email distribution issues in the European region, Western US region, and Canadian region"

Last update 2025-06-08T14:14:32.869Z

investigating2025-06-08T14:14:32.866Z

We are currently investigating an issue with email distributions in the European region, Western US region, and Canadian region. Some email distributions are experiencing increased bounce rates. Impacted recipients can be found in the distribution history.

Jun 3, 2025

Report: "Dashboard export issues in All Regions"

Last update 2025-06-03T03:02:19.514Z

resolved2025-06-03T03:02:19.500Z

This incident has been resolved.

investigating2025-06-03T01:31:29.224Z

We are currently investigating an issue affecting certain widgets in dashboard exports across all regions. In dashboard exports, certain widgets may appear truncated or overlapping, preventing clients from viewing their data. The affected widgets include Response Ticker, Scorecard, and Question List.

Report: "Dashboard export issues in All Regions"

Last update 2025-06-03T01:31:00.000Z

Investigating2025-06-03T01:31:00.000Z

Jun 2, 2025

Report: "Discover Connector related issues in some US region Environments"

Last update 2025-06-02T20:55:26.894Z

resolved2025-06-02T20:55:26.876Z

The incident is resolved, and recovery is underway.

monitoring2025-06-02T19:50:57.693Z

Job are working fine now and we are monitoring it.

investigating2025-06-02T18:40:33.797Z

We are seeing Discover Connectors related issues. We are investigating this.

Report: "Discover Connector related issues in some US region Environments"

Last update 2025-06-02T18:40:00.000Z

Investigating2025-06-02T18:40:00.000Z

We are seeing Discover Connectors related issues. We are investigating this.

May 30, 2025

Report: "Review Ingestion Issue Affecting Search the Web Project"

Last update 2025-05-30T15:30:40.684Z

resolved2025-05-30T15:30:40.666Z

This incident has been resolved.

investigating2025-05-30T12:02:27.092Z

We are currently investigating an issue with getting reviews from Google, Expedia, Travelocity, and Orbitz related only to the Search the Web project. No data has been lost, and the system is expected to be fully updated shortly.

Report: "Review Ingestion Issue Affecting Search the Web Project"

Last update 2025-05-30T12:02:00.000Z

Investigating2025-05-30T12:02:00.000Z

May 27, 2025

Report: "We are seeing delays for response triggered workflows in sin1."

Last update 2025-05-27T14:20:57.200Z

resolved2025-05-27T14:20:57.183Z

This incident has been resolved.

investigating2025-05-27T10:09:31.207Z

We are seeing delays for response triggered workflows in sin1.

Report: "We are seeing delays for response triggered workflows in sin1."

Last update 2025-05-27T10:09:00.000Z

Investigating2025-05-27T10:09:00.000Z

We are seeing delays for response triggered workflows in sin1.

May 24, 2025

Report: "Qualtrics Social Connect - External Issue X (Formerly Twitter) issues in all regions."

Last update 2025-05-24T15:55:44.352Z

resolved2025-05-24T15:55:44.337Z

This incident has been resolved.

investigating2025-05-24T14:52:20.946Z

Qualtrics Social Connect is experiencing an issue with ingesting mentions from Twitter for all regions. During this time, customers will not be able to view / post Twitter mentions using Social Connect.

Report: "Qualtrics Social Connect - External Issue X (Formerly Twitter) issues in all regions."

Last update 2025-05-24T14:52:00.000Z

Investigating2025-05-24T14:52:00.000Z

May 22, 2025

Report: "Dashboard data delay issues in the Singaporean region"

Last update 2025-05-22T19:01:59.792Z

resolved2025-05-22T19:01:59.776Z

This incident has been resolved.

investigating2025-05-21T07:11:53.181Z

We are continuing to investigate this issue.

investigating2025-05-21T07:03:40.624Z

We are currently investigating an issue with dashboard data ingestion in the Singaporean region.

Report: "Distributions issues in Western US region"

Last update 2025-05-22T18:44:38.046Z

resolved2025-05-22T18:44:38.029Z

This incident has been resolved.

investigating2025-05-22T18:36:20.746Z

We are currently investigating an issue with Distributions delays in the Western US region.

Report: "Distributions issues in Western US region"

Last update 2025-05-22T18:36:00.000Z

Investigating2025-05-22T18:36:00.000Z

We are currently investigating an issue with Distributions delays in the Western US region.

May 21, 2025

Report: "Dashboard data delay issues in the Singaporean region"

Last update 2025-05-21T07:03:00.000Z

Investigating2025-05-21T07:03:00.000Z

We are currently investigating an issue with dashboard data ingestion in the Singaporean region.

May 15, 2025

Report: "Slowness in Document Processing and intermittent issue with Discover Dashboards for some Environments"

Last update 2025-05-15T14:28:55.061Z

resolved2025-05-15T14:19:42.899Z

This incident has been resolved.

investigating2025-05-15T12:06:00.000Z

We are currently investigating this issue.

Report: "Slowness in Document Processing and internal_error in Dashboard for some Discover Environments"

Last update 2025-05-15T12:06:00.000Z

Investigating2025-05-15T12:06:00.000Z

We are currently investigating the issue

Report: "Slowness in Document Processing and intermittent issue with Discover Dashboards for some Environments"

Last update 2025-05-15T12:06:00.000Z

Investigating2025-05-15T12:06:00.000Z

We are currently investigating the issue

Report: "Slowness in Document Processing for some Discover Environments"

Last update 2025-05-15T11:26:48.149Z

resolved2025-05-15T11:26:48.131Z

The issue has been resolved.

investigating2025-05-15T08:45:31.131Z

We are currently investigating this issue.

Report: "Slowness in Document Processing for some Discover Environments"

Last update 2025-05-15T08:45:00.000Z

Investigating2025-05-15T08:45:00.000Z

We are currently investigating this issue.

May 12, 2025

Report: "Slowness in document processing for some Discover environments"

Last update 2025-05-12T13:58:14.278Z

resolved2025-05-12T13:58:14.258Z

The issue has been resolved.

investigating2025-05-12T10:07:05.659Z

We are currently investigating this issue.

Report: "Slowness in document processing for AWS environments"

Last update 2025-05-12T10:07:00.000Z

Investigating2025-05-12T10:07:00.000Z

We are currently investigating this issue.

Report: "Slowness in document processing for some Discover environments"

Last update 2025-05-12T10:07:00.000Z

Investigating2025-05-12T10:07:00.000Z

We are currently investigating this issue.

May 9, 2025

Report: "Qualtrics Social Connect issues in all regions"

Last update 2025-05-09T19:38:26.100Z

resolved2025-05-09T19:38:26.086Z

The issue has been resolved.

investigating2025-05-09T17:47:14.000Z

Qualtrics Social Connect is experiencing an issue with ingesting mentions from X (formerly Twitter) for all regions. During this time, customers will not be able to view / post X mentions using Social Connect.

Report: "Qualtrics Social Connect issues in all regions"

Last update 2025-05-09T17:47:00.000Z

Investigating2025-05-09T17:47:00.000Z

May 8, 2025

Report: "Discover studio dashboards not loading for FRA studio"

Last update 2025-05-08T10:27:00.162Z

resolved2025-05-08T10:27:00.142Z

The issue has been resolved. The impact should be mitigated now.

investigating2025-05-08T10:00:10.850Z

Discover FRA1 studio dashboards are facing intermittent issue while loading

investigating2025-05-08T09:57:09.426Z

We are currently investigating this issue.

Report: "Discover studio dashboards not loading for FRA studio"

Last update 2025-05-08T09:57:00.000Z

Investigating2025-05-08T09:57:00.000Z

We are currently investigating this issue.

Report: "Login issues in IAD1"

Last update 2025-05-08T04:32:01.662Z

resolved2025-05-08T04:32:01.649Z

This incident has been resolved.

investigating2025-05-08T03:33:33.351Z

We are currently investigating partial login failures for the IAD1 region.

Report: "Login issues in IAD1"

Last update 2025-05-08T03:33:00.000Z

Investigating2025-05-08T03:33:00.000Z

We are currently investigating partial login failures for the IAD1 region.

May 2, 2025

Report: "Discover Connector failing for some US region Environments"

Last update 2025-05-02T22:39:10.961Z

resolved2025-05-02T22:39:10.946Z

This incident has been resolved. Recovery is in progress.

monitoring2025-05-02T20:13:01.381Z

A fix has been implemented and we are monitoring the results. Recovery is also in progress.

monitoring2025-05-02T20:12:01.959Z

A fix has been implemented and we are monitoring the results.

identified2025-05-02T16:05:51.136Z

The issue has been identified and a fix is being implemented.

investigating2025-05-02T13:46:31.330Z

Discover Connector and CDAP Task failing, causing data ingestion delay for some US region Environments. We are currently investigating it.

Report: "Discover Connector failing for some US region Environments"

Last update 2025-05-02T13:46:00.000Z

Investigating2025-05-02T13:46:00.000Z

Discover Connector and CDAP Task failing, causing data ingestion delay for some US region Environments. We are currently investigating it.

Apr 30, 2025

Report: "Discover Connector Jobs failing in FRA1"

Last update 2025-04-30T20:14:06.913Z

resolved2025-04-30T16:48:00.000Z

Discover Connector jobs were failing due to network errors in the FRA1 data center. This issue is now resolved.

Report: "Discover Connector Jobs failing in FRA1"

Last update 2025-04-30T16:48:00.000Z

Resolved2025-04-30T16:48:00.000Z

Discover Connector jobs are failing due to network errors. This is impacting only FRA1.

Apr 24, 2025

Report: "Intermittent Discover Dashboard Issues"

Last update 2025-04-24T20:36:11.852Z

resolved2025-04-24T20:36:11.834Z

This incident has been resolved.

monitoring2025-04-24T18:16:31.803Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-24T15:16:34.000Z

We are currently seeing intermittent Discover Dashboard Issues on some of our US region environments. We are currently investigating this issue.

Report: "Intermittent Discover Dashboard Issues"

Last update 2025-04-24T15:16:00.000Z

Investigating2025-04-24T15:16:00.000Z

We are currently seeing intermittent Discover Dashboard Issues on some of our US region environments. We are currently investigating this issue.

Report: "Intermittent Dashboard Issues"

Last update 2025-04-24T15:16:00.000Z

Investigating2025-04-24T15:16:00.000Z

We are currently seeing intermittent Discover Dashboard Issues on some of our US region environments. We are currently investigating this issue.

Apr 23, 2025

Report: "Session Replay recording issues in the European region"

Last update 2025-04-23T23:04:30.494Z

resolved2025-04-23T21:00:00.000Z

We experienced an issue with session replay recordings in European region from 3:10 PM MST to 3:30 PM MST. This issue has been resolved.

Report: "Session Replay recording issues in the European region"

Last update 2025-04-23T21:00:00.000Z

Resolved2025-04-23T21:00:00.000Z

We experienced an issue with session replay recordings in European region from 3:10 PM MST to 3:30 PM MST. This issue has been resolved.

Apr 16, 2025

Report: "Issues with Moderated User Testing/In-depth Interviews related to Zoom outage"

Last update 2025-04-16T22:33:28.885Z

resolved2025-04-16T22:33:28.866Z

This incident has been resolved.

investigating2025-04-16T20:34:41.667Z

We are currently investigating an issue with Moderated User Testing/In-depth Interviews connected to an outage with our vendor, Zoom. During this time, users may experience failure to schedule interviews, launching Zoom meetings for the session, and saving recordings of interviews.

Report: "Issues with Moderated User Testing/In-depth Interviews related to Zoom outage"

Last update 2025-04-16T20:34:00.000Z

Investigating2025-04-16T20:34:00.000Z

Apr 11, 2025

Report: "XM Directory and Distributions issues in the FedRAMP environment"

Last update 2025-04-11T22:48:58.213Z

resolved2025-04-11T22:48:58.196Z

This incident has been resolved.

investigating2025-04-11T22:27:38.885Z

We are currently investigating an issue with loading contacts and sending distributions in the FedRAMP environment.

Report: "XM Directory and Distributions issues in the FedRAMP environment"

Last update 2025-04-11T22:27:00.000Z

Investigating2025-04-11T22:27:00.000Z

We are currently investigating an issue with loading contacts and sending distributions in the FedRAMP environment.

Report: "Ticketing issues in all regions"

Last update 2025-04-11T21:45:55.387Z

resolved2025-04-11T21:45:55.369Z

This incident has been resolved.

investigating2025-04-11T21:09:55.147Z

We are currently investigating an issue impacting new ticketing fields in all regions.

Report: "Ticketing issues in all regions"

Last update 2025-04-11T21:09:00.000Z

Investigating2025-04-11T21:09:00.000Z

We are currently investigating an issue impacting new ticketing fields in all regions.

Report: "We are currently experiencing an issue with Expedia and Orbitz review ingestion across all regions"

Last update 2025-04-11T13:04:24.632Z

resolved2025-04-11T13:04:24.618Z

This incident has been resolved.

identified2025-04-11T11:40:06.363Z

The issue has been identified and a fix is being implemented.

Report: "We are currently experiencing an issue with Expedia and Orbitz review ingestion across all regions"

Last update 2025-04-11T11:40:00.000Z

Identified2025-04-11T11:40:00.000Z

The issue has been identified and a fix is being implemented.

Report: "We are currently experiencing an issue with ORM review ingestion across all regions"

Last update 2025-04-11T11:37:37.058Z

resolved2025-04-11T11:35:28.729Z

This incident has been resolved.

identified2025-04-11T09:32:50.779Z

The issue has been identified and a fix is being implemented.

investigating2025-04-11T08:14:46.706Z

We are currently investigating an issue with ORM review ingestion across all regions No data has been lost and the system should be caught up shortly.

Report: "We are currently experiencing an issue with ORM review ingestion across all regions"

Last update 2025-04-11T11:35:00.000Z

Resolved2025-04-11T11:35:00.000Z

This incident has been resolved.

Identified2025-04-11T09:32:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-04-11T08:14:00.000Z

We are currently investigating an issue with ORM review ingestion across all regions No data has been lost and the system should be caught up shortly.

Report: "We are current experiencing an issue with ORM review ingestion across all regions"

Last update 2025-04-11T08:14:00.000Z

Investigating2025-04-11T08:14:00.000Z

We are currently investigating an issue with ORM review ingestion across all regions No data has been lost and the system should be caught up shortly.

Mar 31, 2025

Report: "Automation, Workflow, and API Request issues in Canadian region"

Last update 2025-03-31T22:35:30.016Z

resolved2025-03-25T18:00:00.000Z

We experienced an issue with Automations, Workflows, and API Requests in the Canadian region from 12:00 PM PST on 3/25/2025 to 10:45 AM PST on 3/26/2025. This issue has been resolved.

Report: "Project copying issues in the Eastern US and Canadian regions"

Last update 2025-03-31T14:41:53.137Z

resolved2025-03-31T14:41:53.122Z

This incident has been resolved.

monitoring2025-03-31T13:46:46.743Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-31T13:35:36.801Z

We are currently investigating an issue with copying projects in the Eastern US and Canadian regions.

Report: "Project copying issues in the Eastern US and Canadian regions"

Last update 2025-03-31T13:35:00.000Z

Investigating2025-03-31T13:35:00.000Z

We are currently investigating an issue with copying projects in the Eastern US and Canadian regions.

Report: "2 Factor Authentication issues in European region"

Last update 2025-03-31T10:33:36.399Z

resolved2025-03-31T10:33:36.381Z

The 2FA issues are now resolved.

investigating2025-03-31T08:06:47.990Z

We are continuing to investigate this issue.

investigating2025-03-31T08:06:22.983Z

We are currently investigating the issue surrounding 2 Factor Authentication in the European region.

Report: "2 Factor Authentication issues in European region"

Last update 2025-03-31T08:06:00.000Z

Update2025-03-31T08:06:00.000Z

We are continuing to investigate this issue.

Investigating2025-03-31T08:06:00.000Z

We are currently investigating the issue surrounding 2 Factor Authentication in the European region.

Mar 25, 2025

Report: "Automation, Workflow, and API Request issues in Canadian region"

Last update 2025-03-25T18:00:00.000Z

Resolved2025-03-25T18:00:00.000Z

We experienced an issue with Automations, Workflows, and API Requests in the Canadian region from 12:00 PM PST on 3/25/2025 to 10:45 AM PST on 3/26/2025. This issue has been resolved.

Mar 24, 2025

Report: "EX Dashboard Data issues in All Regions"

Last update 2025-03-24T05:41:54.660Z

resolved2025-03-24T05:41:54.644Z

This incident has been resolved.

identified2025-03-24T05:26:28.291Z

The issue has been identified and a fix is being implemented.

investigating2025-03-24T05:20:52.776Z

We are continuing to investigate this issue.

investigating2025-03-24T05:19:39.653Z

We are currently investigating an issue where dashboard data is not saving in all regions.

Report: "EX Dashboard Data issues in All Regions"

Last update 2025-03-24T05:41:00.000Z

Resolved2025-03-24T05:41:00.000Z

This incident has been resolved.

Identified2025-03-24T05:26:00.000Z

The issue has been identified and a fix is being implemented.

Update2025-03-24T05:20:00.000Z

We are continuing to investigate this issue.

Investigating2025-03-24T05:19:00.000Z

We are currently investigating an issue where dashboard data is not saving in all regions.

Report: "Discover Maintenance"

Last update 2025-03-24T02:00:00.000Z

Completed2025-03-24T02:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-03-24T00:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-03-19T14:59:00.000Z

There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.

Mar 20, 2025

Report: "EX Directory issues in the Canadian region"

Last update 2025-03-20T00:59:37.867Z

resolved2025-03-20T00:59:37.850Z

The issue has been resolved.

investigating2025-03-20T00:53:13.333Z

We are currently investigating an issue with contact imports and searches in the EX Directory in the Canadian region.

Report: "EX Directory issues in the Canadian region"

Last update 2025-03-20T00:59:00.000Z

Resolved2025-03-20T00:59:00.000Z

The issue has been resolved.

Investigating2025-03-20T00:53:00.000Z

We are currently investigating an issue with contact imports and searches in the EX Directory in the Canadian region.

Mar 18, 2025

Report: "XMD segment building issues in the Eastern US region"

Last update 2025-03-18T16:31:19.176Z

resolved2025-03-18T16:31:19.159Z

The issue has been resolved.

identified2025-03-14T18:48:03.120Z

The issue has been identified and a fix is being implemented.

investigating2025-03-14T18:01:27.073Z

We are currently investigating an issue with XMD segment building returning incorrect contact counts in the Eastern US region.

Report: "XMD segment building issues in the Eastern US region"

Last update 2025-03-18T16:31:00.000Z

Resolved2025-03-18T16:31:00.000Z

The issue has been resolved.

Identified2025-03-14T18:48:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-03-14T18:01:00.000Z

We are currently investigating an issue with XMD segment building returning incorrect contact counts in the Eastern US region.

Mar 11, 2025

Report: "Data processing issues in the European region"

Last update 2025-03-11T19:54:38.646Z

resolved2025-03-11T18:00:00.000Z

We experienced an issue with data processing in the European region from 12:15 to 1:15 PM MST. This issue has been resolved.

Mar 10, 2025

Report: "Survey Builder issue in All Regions"

Last update 2025-03-10T04:10:24.379Z

resolved2025-03-10T04:10:24.367Z

This incident has been resolved.

identified2025-03-10T03:50:09.022Z

The issue has been identified and a fix is being implemented.

investigating2025-03-10T03:49:58.990Z

We are currently investigating an issue where the Survey Builder is only displaying in English, regardless of the user's account language settings.

Mar 3, 2025

Report: "Dashboards and Report issues in Western US region."

Last update 2025-03-03T16:24:05.848Z

resolved2025-03-03T16:24:05.828Z

This incident has been resolved.

investigating2025-03-03T15:49:33.267Z

We are currently investigating an issue with widgets not loading for dashboards and reports in the Western US region

Feb 28, 2025

Report: "Discover data processing issues in the European region"

Last update 2025-02-28T21:07:15.321Z

resolved2025-02-28T21:07:15.306Z

Recovery is completed.

monitoring2025-02-28T16:07:30.881Z

Issue is fixed and recovery is in progress. We are also monitoring for any further issues.

investigating2025-02-28T15:56:18.678Z

We are investigating a data processing issue in the European region.

Report: "Discover Studio Connectors UI and data processing issues in the European region"

Last update 2025-02-28T12:53:22.503Z

resolved2025-02-28T12:53:22.484Z

The issue has been resolved.

investigating2025-02-28T11:53:03.407Z

We are investigating a data processing issue in the European region, and the connectors tab is currently unavailable for affected accounts

Report: "Email distribution latencies in Western US region"

Last update 2025-02-28T09:23:55.893Z

resolved2025-02-28T09:23:55.876Z

This incident has been resolved.

investigating2025-02-27T16:55:46.353Z

We are currently investigating an issue causing latencies of up to an hour in email distributions in the Western US Region.

Feb 27, 2025

Report: "Data modeler issues in the Singaporean Region"

Last update 2025-02-27T03:17:26.375Z

resolved2025-02-27T03:17:26.358Z

The issue has been resolved.

investigating2025-02-27T03:06:23.449Z

We are currently investigating an issue with building datasets in the data modeler in the Singaporean region.

Feb 24, 2025

Report: "Survey response ingestion and export issues in the Asia Pacific, European and Western US regions"

Last update 2025-02-24T11:01:39.869Z

resolved2025-02-24T11:01:39.849Z

This incident has been resolved.

identified2025-02-24T10:10:44.406Z

The issue has been identified and a fix is being implemented.

investigating2025-02-24T09:43:18.318Z

We are continuing to investigate this issue.

investigating2025-02-24T07:21:49.000Z

We are currently investigating an issue with Survey response ingestion and exports in the Asia Pacific, European and Western US regions.

Feb 21, 2025

Report: "Dashboard issues in Eastern US Region"

Last update 2025-02-21T21:07:05.579Z

resolved2025-02-21T21:07:05.561Z

This incident has been resolved.

investigating2025-02-21T20:45:08.565Z

We are currently investigating an issue with dashboards not loading in the Eastern US Region. Users may not be able to access dashboard content during this time.

Feb 18, 2025

Report: "Distribution delays in Eastern US Region"

Last update 2025-02-18T22:53:50.856Z

resolved2025-02-18T22:53:50.833Z

This incident has been resolved.

monitoring2025-02-18T22:06:22.644Z

A fix has been implemented and we are monitoring for results.

investigating2025-02-18T20:22:16.804Z

We are currently investigating distribution delays in our Eastern US Region. End users may notice distributions with status "In Progress" for an extended period of time.

Feb 16, 2025

Report: "360 Project Distribution issues in all regions"

Last update 2025-02-16T10:25:50.073Z

resolved2025-02-16T10:25:50.058Z

The issue has been resolved.

monitoring2025-02-16T09:45:25.026Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-16T09:40:09.000Z

We are currently investigating an issue with sending some 360 distributions in all regions.

Feb 10, 2025

Report: "Discover Dashboard issues in the European region"

Last update 2025-02-10T16:09:57.109Z

resolved2025-02-10T16:09:57.087Z

The issue has been resolved.

monitoring2025-02-07T20:50:58.997Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-07T14:52:15.977Z

We are continuing to investigate this issue.

investigating2025-02-06T16:38:52.928Z

We are currently investigating an issue with latency with Discover dashboards in the European region.

Feb 7, 2025

Report: "Legacy Results Report Export issues in All Regions"

Last update 2025-02-07T05:37:48.811Z

resolved2025-02-07T04:45:00.000Z

We experienced an issue with Legacy Results Report Exports in all regions from 24 January to 7 February. This issue has been resolved. This is referring to the Results Report page highlighted in this support page: https://www.qualtrics.com/support/survey-platform/reports-module/results-section/reports-overview/. If the export failed or your email containing the exported Legacy Results Report was not received, please try running it again.

Feb 5, 2025

Report: "Look and Feel issues in All Regions"

Last update 2025-02-05T22:32:00.129Z

resolved2025-02-05T22:32:00.111Z

The issue has been resolved.

monitoring2025-02-05T21:59:03.494Z

A fix has been implemented and we are continuing to monitor the results in the Canadian Region and FedRAMP Environment. All other regions are fully functional.

Report: "Look and Feel issues in All Regions"

Last update 2025-02-05T21:22:08.462Z

resolved2025-02-05T21:22:08.442Z

The issue has been resolved.

identified2025-02-05T20:33:29.489Z

The issue has been identified and a fix is being implemented.

investigating2025-02-05T19:53:32.797Z

We are continuing to investigate this issue.

investigating2025-02-05T19:53:12.318Z

We are currently investigating an issue with accessing the look and feel tab in the survey builder in all regions.

Jan 30, 2025

Report: "SSO Login issues in Western US, Canadian, Eastern US, Asia Pacific, Singaporean and Japanese regions."

Last update 2025-01-30T02:09:35.082Z

resolved2025-01-30T02:09:35.065Z

This incident has been resolved.

identified2025-01-29T23:54:13.108Z

The issue has been identified and a fix is being implemented.

investigating2025-01-29T20:46:21.000Z

We are currently investigating an issue with SSO Logins in Western US, Canadian, Eastern US, Asia Pacific, Singaporean and Japanese regions.

Jan 23, 2025

Report: "Discover Degraded Performance"

Last update 2025-01-23T23:23:08.311Z

resolved2025-01-23T23:23:08.293Z

This incident has been resolved.

monitoring2025-01-23T19:22:34.269Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-23T18:45:52.401Z

We are continuing to investigate this issue.

investigating2025-01-23T18:45:08.317Z

We are currently experiencing degraded performance/failure for generating Dashboards on the Discover Studio platform. Technical teams are investigating the issue actively.

Jan 17, 2025

Report: "Session Replay issues in the Eastern US region"

Last update 2025-01-17T23:55:53.823Z

resolved2025-01-17T23:55:53.809Z

This incident has been resolved.

investigating2025-01-17T21:05:11.204Z

We are currently investigating an issue causing some session recordings to not start in the Eastern US region.

Report: "Intermittent Dashboard issues in the Eastern US region"

Last update 2025-01-17T13:58:47.170Z

resolved2025-01-17T13:58:09.000Z

This issue has been resolved.

investigating2025-01-17T12:16:39.205Z

We are currently investigating an issue with intermittent failures for generating reporting dashboards in the Eastern US region

Jan 13, 2025

Report: "EX Participant Import issues in all regions"

Last update 2025-01-13T16:55:14.832Z

resolved2025-01-13T16:55:14.816Z

This incident has been resolved.

investigating2025-01-13T15:54:56.402Z

We are currently investigating an issue with EX Participant Imports failing in all regions.

Jan 7, 2025

Report: "EX Survey taking issues in FedRAMP environment"

Last update 2025-01-07T20:51:18.178Z

resolved2025-01-07T20:51:18.163Z

The issue has been resolved.

investigating2025-01-07T20:28:37.617Z

We are currently investigating an issue with EX Survey taking in our FedRAMP environment.

Dec 20, 2024

Report: "Project access and survey distribution issues in the Western US region"

Last update 2024-12-20T17:52:00.675Z

resolved2024-12-20T17:51:46.000Z

The issues have been resolved.

investigating2024-12-20T17:18:33.720Z

We are currently investigating an issue with projects not loading on the Home page and distribution issues in the Western US region.