Historical record of incidents for Qualio
Report: "Documents in For Approval Status | Content Disappears After Opening"
Last updateWe have implemented a temporary change to address the issue where document content may disappear briefly after opening documents in the "For Approval" status that contain comments. Temporary Mitigation: Comments will be temporarily hidden from view on documents in the "For Approval" status. Please Note: No content or comments are being lost. Comments remain visible in all other statuses and in the document history. We are continuing to work on a longer-term solution. Once a fix is applied, we will revert this temporary mitigation.
The main problem is caused by comments that have not been resolved in the document. We are now actively working to find a solution. If you are currently unable to proceed because of it, you can revert the affected document(s) from "For Approval" to "Draft", address all unresolved comments, and then send it for approval again. This should fix any issues with the content display.
We are currently investigating this issue.
Report: "Documents in For Approval Status | Content Disappears After Opening"
Last updateWe have implemented a temporary change to address the issue where document content may disappear briefly after opening documents in the "For Approval" status that contain comments.Temporary Mitigation: Comments will be temporarily hidden from view on documents in the "For Approval" status.Please Note: No content or comments are being lost. Comments remain visible in all other statuses and in the document history.We are continuing to work on a longer-term solution. Once a fix is applied, we will revert this temporary mitigation.
The main problem is caused by comments that have not been resolved in the document. We are now actively working to find a solution. If you are currently unable to proceed because of it, you can revert the affected document(s) from "For Approval" to "Draft", address all unresolved comments, and then send it for approval again. This should fix any issues with the content display.
We are currently investigating this issue.
Report: "Editor performance degradation for some users"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Report: "Service degradation"
Last updateSecurity configuration changes caused internal system communication with celery to be blocked