Is Qonversion Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

All planned work is complete. We are now moving to the monitoring and verification stage of the changes made.

We have identified the root cause of the earlier API degradation. The issue seems to be related to the behavior of the underlying network infrastructure. While we have found a workaround, we are continuing our investigation to ensure long-term stability. Our scheduled enhancement of the network infrastructure is proceeding as planned. However, due to the time spent addressing the unexpected issue, we will need an additional two hours to complete the improvements. We expect all maintenance work to be finished within this timeframe.

We encountered an unexpected issue that partially degraded the API. Functionality has now been restored, and we are investigating the problem.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are planning to enhance our network infrastructure to improve the efficiency and reliability of our service. We do not anticipate any disruption to the system during this time. Our team will monitor the process closely to ensure a smooth transition. Thank you for your understanding and support.

This incident has been resolved.

Following the resolution of the network configuration issue, all delayed events have now been successfully synchronized. Dashboards are displaying up-to-date information and real-time data flow has been fully restored. Our team continues to monitor the systems to ensure stability. Thank you for your patience during this disruption.

We have identified the root cause of the dashboard delays. There was a network connectivity issue preventing our event processing system from receiving new data, resulting in dashboard updates being delayed for approximately 5 hours. Root Cause: The issue stemmed from a recent network configuration change that inadvertently blocked necessary communication paths between our systems. Current Actions: - The network configuration has been corrected - Data flow has been restored - We are implementing permanent fixes to prevent similar issues We expect the dashboards to begin updating shortly as event processing resumes. We will continue to monitor the situation and provide further updates.

We have encountered temporary delays with the dashboards and are currently investigating the issue.

This incident has been resolved.

Following the resolution of the network configuration issue, all delayed events have now been successfully synchronized. Dashboards are displaying up-to-date information and real-time data flow has been fully restored.Our team continues to monitor the systems to ensure stability.Thank you for your patience during this disruption.

We have identified the root cause of the dashboard delays. There was a network connectivity issue preventing our event processing system from receiving new data, resulting in dashboard updates being delayed for approximately 5 hours.Root Cause: The issue stemmed from a recent network configuration change that inadvertently blocked necessary communication paths between our systems.Current Actions:- The network configuration has been corrected- Data flow has been restored- We are implementing permanent fixes to prevent similar issuesWe expect the dashboards to begin updating shortly as event processing resumes. We will continue to monitor the situation and provide further updates.

We have encountered temporary delays with the dashboards and are currently investigating the issue.

We have completed the active phase of our work. Scheduled maintenance will follow to perform several database operations aimed at speeding up requests.

We are continuing to monitor the situation and implement changes to optimize core requests.

We have identified several suspicious API users and are investigating their origin while implementing additional protections.

API request spike observed causing unexpected behavior; however, everything is currently stable. We are continuing to investigate the details.

We're experiencing an elevated level of API errors and are currently looking into the issue.

A 14-minute partial outage occurred with one of the internal services that interacts with users.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

Dashboards are working now.

The issue has been identified and a fix is being implemented.

We've experienced a temporary dashboards outage.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing elevated API errors affecting a small portion of Apple purchases and are actively investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing elevated API errors affecting some of Apple purchases and are actively investigating the issue.

The solution was found and implemented, effectively resolving the problem

We detected the unavailability of the Realtime Dashboards system through system monitoring

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

Apple's API has recovered, and the success rate is now close to 99%. We are actively monitoring the situation.

Approximately 10-20% of requests to Apple's API are failing with 500 errors. We are actively monitoring the situation.

Apple's API are returning 5xx errors.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

This incident has been resolved.

We are continuing to monitor for any further issues.

We have added several more clusters in GCP and migrated traffic management from Cloudflare to our own servers. This caused a 10-minute downtime due to the reissuance of SSL certificates. At this moment, the situation is stable. Traffic from Russia is being successfully received and processed.

Our team has identified an alternative solution that involves integrating additional name servers. We are currently in the final stages of preparation, and these changes will be implemented in the coming days. Thank you for your patience and understanding as we work to improve our service.

Due to local restrictions in Russia, some users are experiencing issues accessing the API, as certain CloudFlare IP addresses have been blocked. However, the SDK's core functionality should still work for most users. We are collaborating with CloudFlare to secure new IP addresses and fully restore access. For those affected in Russia, we highly recommend utilizing the fallback files. More details can be found at: https://documentation.qonversion.io/docs/system-reliability#fallback-files and https://documentation.qonversion.io/docs/offline-sdk-mode

We are continuing to investigate this issue.

Our service API is currently unreachable for some users located in Russia due to local restrictions. However, all logic within the SDK should function correctly for the majority of users. Analytics will be updated later. We are actively monitoring the situation and will provide updates as they become available.

This incident has been resolved.

We are experiencing issues connecting to Apple Store servers. Attempts to verify receipts via https://buy.itunes.apple.com/verifyReceipt are resulting in the error. Impact: Users may face difficulties with purchases, subscription renewals, and other operations requiring receipt verification through Apple Store. This affects all devices and applications using this functionality. Qonversion SDK will issue temporary access to affected users until the issue is resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

Issue resolved. We will investigate the root causes and provide details in the coming days along with further steps for stabilization.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We have identified an issue with our API that may impact its performance. Our engineering team is actively working on a fix. We have enabled Aegis, our automated protection system, to ensure that your services remain unaffected during this period. We are committed to resolving this issue as quickly as possible and will provide updates as more information becomes available. Thank you for your patience and understanding.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We are pleased to announce that our engineering team has successfully implemented a fix for the issue identified earlier and is now monitoring the results. We appreciate your patience and understanding during the period of disruption. Should you encounter any further problems or require assistance, please do not hesitate to contact our support team.

We're experiencing an elevated level of API errors and are currently looking into the issue.

We're pleased to inform you that the issues affecting our API have been fully resolved. Our team worked swiftly to address the problem, and we have implemented measures to prevent future occurrences. We apologize for any inconvenience this may have caused and appreciate your patience during this time. Should you encounter any further issues, please do not hesitate to reach out to our support team.

A fix has been implemented and we are monitoring the results.

We are aware that some users are currently experiencing issues with accessing parts of our API. Our team is actively investigating the root cause of this problem. We understand the importance of our service to your workflows and are working diligently to resolve this issue as quickly as possible. We'll provide updates as we have more information. Thank you for your patience and understanding.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're experiencing an elevated level of API errors and are currently looking into the issue.

We are pleased to announce that the integrations and webhooks issues have been successfully resolved. Please be informed that events impacted during the outage will be retrospectively sent out over the next several hours. We are committed to delivering all missed events reliably and appreciate your patience as we work through this. Thank you for your understanding and support while we resolved this matter. Should you have any further questions or concerns, please do not hesitate to contact our support team.

The issue has been identified and a fix is being implemented.

We are experiencing issues with integrations and webhooks, leading to problems in sending events. Please be assured that all events will eventually be delivered. Our team is diligently working on resolving this matter.

We are pleased to inform you that the issues affecting integrations and webhooks have been successfully resolved. Our team has worked diligently to address the underlying causes. As a result, the delay in event processing has been eliminated, and you can expect the prompt delivery of all pending events very soon. We appreciate your patience and understanding during this time.

A fix has been implemented and we are monitoring the results.

We are experiencing issues with integrations and webhooks, leading to delayed event processing. Please be assured that all events will eventually be delivered. Our team is diligently working on resolving this matter.

The incident has been resolved. Thank you for your patience and understanding. If you encounter any further issues, please don't hesitate to let us know and contact our support team.

We are pleased to report significant progress in resolving the issue of displaying correct product prices for transactions from Korea. As of now, we have successfully corrected a portion of the data specifically for January 2nd. Our team continues to work diligently on rectifying the remaining data. We have confirmed that only transactions from the 2nd of January were affected by this issue. We sincerely appreciate your patience and understanding as we work towards completely fixing this issue. Rest assured, we are making every effort to ensure that all data is accurate and reflects the correct transaction values.

We have identified the source of the issue affecting the display of product prices for transactions from Korea. It appears that the problem lies with our currency exchange rate provider, where we received incorrect exchange rates. Our team is investigating why this error occurred with the currency exchange data. We are working closely with our provider to ensure such discrepancies are avoided in the future. Moving forward, new transactions will be processed with the correct exchange rates. We are also actively working on rectifying the exchange rates for the affected transactions that were previously recorded.

We are experiencing technical difficulties with displaying product prices for transactions originating from Korea. Our team is actively working to identify and resolve the issue as quickly as possible. Please note that this issue is related to analytics data and does not affect your customers or their experience. Transactions are being processed normally, and entitlements are being received correctly. We are diligently investigating the root cause of this discrepancy and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this matter.

We are pleased to announce that the Qonversion account management system issues have been successfully resolved. Our engineering team has addressed the root cause and implemented a fix to ensure stable operation. Should you encounter any further issues or have any questions, please do not hesitate to contact our support team.

We are currently experiencing an unexpected issue with the Qonversion Authentication system. Some of our users might find themselves involuntarily logged out of their accounts. Additionally, there may be difficulties accessing certain features within the Qonversion dashboard. Our engineering team is actively investigating the root cause of this issue. We are working diligently to resolve this as quickly as possible to minimize any disruption to your workflow. We'll update you as soon as possible. Please stay tuned to this page for the latest information.

All data is now displaying normally. Thank you for your patience and understanding. If you encounter any further issues, please don't hesitate to let us know.

Our development team has successfully identified and fixed the root cause of the dashboard delay. Starting now, you can expect to see data displayed on your dashboard. However, you can still observe some missing events until our team actively works on resolving any remaining events queries. Our team closely monitors the situation and will ensure everything returns to normal in 3-4 hours. We will keep you informed. Thank you for your patience!

We're experiencing a temporary outage with our dashboards. An issue with the preprocessing of raw data within our analytics database caused this. Please note that this issue only affects the data on the dashboards and the process of sending this data to the integrations and does not impact your Subscription Management or your customers. We are working diligently to restore the service as soon as possible. Rest assured that all data is safe and will be displayed and sent to integrations once the incident is resolved. If you have any questions, feel free to contact our support team.

All data is now displaying normally. Thank you for your patience and understanding. If you encounter any further issues, please don't hesitate to let us know.

We are pleased to announce that we have implemented a solution. Our team is closely monitoring the situation and will ensure that everything returns to normal in 1-2 hours. We will keep you informed. Thank you for your patience!

Our development team has successfully identified and fixed the root cause of the dashboard delay. Starting now, you can expect to see data displayed on your dashboard. However, you still can observe some missing events until our team is actively working on resolving any remaining events queries. We will continue to provide updates as progress is made. Feel free to contact our Support Team if you have any questions.

We experienced a temporary outage with our dashboards. This was caused by an issue with the preprocessing of raw data within our analytics database. Please note that this issue only affects the data on the dashboards and does not impact your Subscription Management or your customers. We are working diligently to restore the service as soon as possible. Rest assured that all data is safe and will display as soon as the incident is resolved. If you have any questions, feel free to contact our support team.

All data is now displaying normally. Thank you for your patience and understanding. If you encounter any further issues, please don't hesitate to let us know.

We are pleased to announce that we have implemented a solution. All data will be displayed as usual in due course. Our team is closely monitoring the situation and will ensure that everything returns to normal. We will keep you informed. Thank you for your patience!

Currently, our dedicated team is actively working on implementing a solution to resolve data delay and restore normal operation as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience while we address this issue. We will continue to provide updates as progress is made.

We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We've experienced a temporary user data outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the users on the dashboards. We are working to have the service back up and running as soon as possible.

This incident has been resolved.

We are continuing to investigate this issue.

We are experiencing a temporary data dashboard data delay, and you might see fewer data in Qonversion and third-party integrations until we'll solve this issue. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible. We're sorry for the inconvenience and will keep you updated.

The issue has been resolved. Our engineering team identified the cause of the issue and implemented the solution. The service is fully operational.

We are continuing to investigate this issue.

We are experiencing a temporary data dashboard data delay, and you might see less data than it is. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible. We're sorry for the inconvenience and will keep you updated.

Expect to receive renewal data for previous days within the next few hours. We're thankful for your understanding and patience

We've successfully handled all recent purchases. Renewal data for past days will be sent out in the coming hours. Thank you for being so patient

The issue has been identified, and a fix is being implemented. Our technical team is monitoring the situation. We're sorry for the inconvenience provided and will keep you updated.

We're experiencing chart data delay. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We'll update you and get back with information as soon as possible.

We're pleased to announce that the recent incident affecting our database has been fixed, and we're monitoring the situation. We want to mention that some charts data is still delayed but don't worry; the data is safe and will be displayed as soon as we sort out the remaining request queues. If you have any questions or concerns, please don't hesitate to contact our support team. Thank you for your patience during this time.

The issue has been identified, and our technical team is working on a resolution. The dashboard is running again. You can now access all your data, analytics, and tools without any interruptions. We continue investigating the issue further and will update you as soon as additional information is available.

We're experiencing an elevated level of API errors related to the database issue. - Dashboard is temporarily unavailable. - Our backup system, Qonversion Aegis (based on Cloudflare), is turned on, and entitlements are delivered as expected. Any data generated or received during the incident is safely stored and synchronized once the networking issue is fully resolved. We will update you as soon as additional information is available. We're sorry for the inconvenience provided.

This incident has been resolved.

Charts data is still delayed, and we're now in the process of sorting out the remaining request queues. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We will update you as soon as additional information is available. We're sorry for the inconvenience provided.

We're pleased to announce that the recent incident affecting our API has been resolved. Thanks to the robust capabilities of our External Backend-Replacement Service "Aegis", we addressed the issue promptly, ensuring minimal disruption to your subscription management experience. For more information about the reliability and capabilities of our subscription management service, please check out our blog post here: https://qonversion.io/blog/most-reliable-in-app-subscription-management-service/ We want to mention that some charts data is still delayed but don't worry the data is safe and will be displayed as soon as we sort out the remaining request queues. If you have any questions or concerns, please don't hesitate to contact our support team. Thank you for your patience during this time.

We wanted to provide a quick update on our ongoing efforts. Our team is actively monitoring the queues and working to address all pending tasks. We're making good progress and committed to ensuring that all the work gets done as soon as possible.

The issue that was affecting our services has been successfully resolved, and we're now in the process of sorting out the remaining request queues. We're thrilled to announce that our API is back up and running at full capacity and "Aegis" turned off. As always, our team is here to support you. If you have any questions or need further assistance, please don't hesitate to reach out.

We are pleased to inform you that we released a fix, and CORS issues affecting our Web SDK have been successfully resolved. We are closely monitoring the situation and addressing the root cause. If you continue to experience problems, please open a ticket with our support team.

We are continuing to work on a fix for this issue.

We continue investigating the issue and will update you as soon as additional information is available. We are aware of CORS issues faced by Web SDK users, and our dev team is working to roll out the fix as soon as possible.

We're experiencing an elevated level of API errors and are currently looking into the issue. Our backup system, Qonversion Aegis (based on Cloudflare), is turned on, and entitlements are delivered as expected. Any data generated or received during the incident is safely stored and synchronized once the networking issue is fully resolved. We will update you as soon as additional information is available. We're sorry for the inconvenience provided.

The issue that was affecting the dashboard has been successfully resolved, and we're now in the process of sorting out the remaining request queues. All the data is saved and will be displayed within the next 1-2 hours. If you continue to experience problems, please open a ticket with our support team. Thanks for your patience during the incident!

A fix has been implemented, and currently, we're monitoring the situation. We're now sorting out queues of stuck events affected by the incident and plan to sort them out within a few hours. We'll keep you updated and get back with an update as soon as possible.

We've experienced temporary dashboards data delay. The outage was related to the raw data preprocessing within the analytics database. We are working to have the service back up and running as soon as possible.

We are happy to inform you that the networking problem that was recently encountered has been completely resolved. Our external backend replacement service, Qonversion Aegis (based on Cloudflare), enabled us to ensure 100% API uptime for our clients and preserve all the requests and data that were received from Qonversion SDK during the incident. Please don't hesitate to reach out to us if you have any additional questions or concerns. We are always here to help!

Our engineering team is closely monitoring the situation and investigating Digital Ocean's technical support updates to resolve the underlying networking problem quickly. They have implemented a fix, and you can check their Status Page at https://status.digitalocean.com/incidents/q4b09b022nmh We would also like to inform you that we are currently transitioning to another cloud provider and developing a multi-cloud solution that will enable us to pause our operations with Digital Ocean. We will provide an update as soon as additional information becomes available regarding this matter.

We're experiencing an elevated level of API errors caused by the Digital Ocean networking issue that has affected our services. Our backup system is turned on, and entitlements are delivered as expected. Any data generated or received during the incident is being safely stored and synchronized once the networking issue is fully resolved. We will post an update as soon as more data is available on this issue.

The issue has been resolved. Our engineering team identified the cause of the issue and implemented the solution. The service is fully operational.

We are experiencing an issue with Scheduled reports. Our team has detected the issue and is working to fix it as quickly as possible. We'll provide an update as soon as we have more information on this matter.

The issue has been resolved. Our engineering team identified the cause of the issue and implemented the solution. The service is fully operational, and the data is displaying correctly.

A fix has been implemented, and we're monitoring the results. Currently, the "New Subscriptions" and "ARR & MRR Movement" charts data are still delayed but will be displayed accurately soon. Thanks for your patience while we're working on this. We will post an update as soon as more data is available on this issue.

Our engineering team identified the cause of the issue and implemented the solution. We will post an update as soon as more data is available on this issue.

We are experiencing an issue with Analytics Dashboards: New Subscriptions, ARR and MRR Movement dashboards. Our team is working to restore the service as soon as possible. We will post an update as soon as more data is available on this issue.

We are delighted to announce that the recent incident affecting our services has been resolved successfully and that the data displayed on our ASA dashboard is currently accurate and up to date. All systems are now functioning optimally, and you can resume your normal operations without any interruption.

Our engineering team has successfully identified the cause of the issue and is working tirelessly to implement a robust solution. We have taken steps to rectify the data synchronization problem and ensure that all relevant data from the beginning of the incident is accurately reflected on the dashboard.

We are experiencing an issue with the Apple Search Ads dashboard data availability. Our team is working to restore the ASA dashboard as soon as possible. We will post an update as soon as more data is available on this issue.

We are pleased to report that the incident has been resolved, and all messages have been successfully delivered. We apologize for any inconvenience this may have caused and thank you for your patience and understanding as we worked to resolve this issue. If you have any further concerns or questions, please do not hesitate to contact our support team for assistance.

We are closely monitoring our event processing system and are happy to report that the backlog is being processed smoothly. All events should be delivered in the near future. If you continue to experience any issues or have any concerns, please do not hesitate to contact our support team for further assistance.

We have investigated the issue with the event delivery and have applied a fix. All events should be delivered as expected in the near future.

We are currently experiencing an issue with our integrations. Some users may be unable to connect or use this integration at the moment. Our team is aware of the problem and is working hard to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to fix the issue. We will provide updates on the situation as soon as we have more information. Thank you for your understanding.

This incident has been resolved.

A fix has been implemented, and we are monitoring the results. This issue did not affect your data and Subscription Management or your customers; it's all about the data on the dashboards.

We've experienced a temporary dashboards outage. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

This incident has been resolved.

We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

The incident has been resolved. Attribution data (ASA and others) is still paused; we’re working on restoring it. You’ll start seeing data affected by the incident in your dashboard within the next 24 hours. On top of that, our team is entirely focused on making several urgent changes that will be implemented during this week: - Add extra caching mechanism for our APIs, enabling them to work in case databases are fully down - Add additional replicas to the base cluster - Collaborate with the cloud provider to prevent the reoccurrence of the issue

The incident has been resolved. We are monitoring the situation. Attribution data (ASA and others) is still paused; we’re working on restoring it. You’ll start seeing data affected by the incident in your dashboard within the next 24 hours. On top of that, our team is entirely focused on making several urgent changes that will be implemented during this week: - Add extra caching mechanism for our APIs, enabling them to work in case databases are fully down - Add additional replicas to the base cluster - Collaborate with the cloud provider to prevent the reoccurrence of the issue

Resolved - Analytics & Subscription Management modes are fully operational - Subscription Events are being sent to enabled integrations In progress: - Charts’ data & older revenue events actualisation are in progress - Attribution (ASA and other) is paused at the moment; we’re working on restoring it - We’re adding an additional caching layer between our cloud provider and us to avoid potential service interruptions

Integrations are up and running. The next steps: - To resend events affected by the incident - To have other Qonversion’s system parts work as expected. We’ll keep you updated.

Qonversion API is operational, and purchases are working as expected. We’re monitoring the situation and working on problems with other parts of the service (integrations, raw data reports, etc.). Data in dashboards is still delayed. We’re working on this at the moment. We’ll be providing more updates soon.

We are continuing to monitor for any further issues.

We keep monitoring the situation. The Subscription management mode & API have been restored. Data in dashboards is delayed and actual for the time before the incident starts. We have yet to deal with the aftermath of the incident. We will get back to you with details as soon as the technical work is completed.

A fix has been implemented and we are monitoring the results.

Our team is continuing to work on getting the service back up and running on the new cluster. We’re closely working with our cloud provider. Our team is integrating the recently released patch for the MySQL software to resolve the incident.

Our team is currently trying to get the service back up and running on the new cluster. We’re closely working with our cloud provider, which is also trying to run our service back up on the old cluster with our backup data. We’re planning to complete the final steps for migration to a new database and assuming to fix this issue as soon as possible.

We are still working on resolving this problem and will give you more information soon.

Unfortunately, the patch was not successful. Our engineers are now exploring next steps.

Our team is currently in the process of integrating the recently released patch for the MySQL software. This patch includes various updates and fixes that will improve the overall performance and security.

The issue has been identified. We have escalated that to our database provider. We are working on the fix.

We're experiencing an elevated level of API errors and are currently looking into the issue.