Is QLess Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

This issue is now fully resolved.

We have identified the issue, we will continue to monitor the issue. You should now be able to access your environments. If you have additional problems please contact support via the support portal at support.qless.com

Our Engineers have identified an issue with the NA4 environment causing it to be unresponsive. We are working to address the issue and will provide an update as soon as it is resolved.

This issue is now fully resolved.

We have identified the issue, we will continue to monitor the issue. You should now be able to access your environments. If you have additional problems please contact support via the support portal at support.qless.com

Our Engineers have identified an issue with the NA4 environment causing it to be unresponsive. We are working to address the issue and will provide an update as soon as it is resolved.

The issue has now been resolved.

We are currently investigating an issue with the NA1 environment. We will advise as soon as the issue is resolved.

The issue is now resolved. Please contact the support portal at support.qless.com should you have any other issues or concerns.

We have identified an issue that is preventing SMS messages from being delivered. To address the issue we will need to reboot the server. We will plan to have the server rebooted within the next 10 minutes. We will advise when everything is back up and operational

Sending and receiving of SMS messages have returned to normal, and we will continue to monitor the service to ensure there are no future delays.

We are currently experiencing issues with SMS delivery, resulting in messages not being sent successfully. Our team is actively investigating the cause and working to restore full SMS functionality as quickly as possible. We apologize for any inconvenience and appreciate your patience. Further updates will be provided here as soon as they are available.

We are no longer experiencing SMS delivery delays when sending messages to the Verizon and AT&T networks in the United States. Our SMS partner has notified us that this incident has been resolved.

We are observing recovery in SMS delivery delays when sending messages to the US Verizon network, and the US AT&T network is now operational. We will continue monitoring the service to ensure a full recovery.

Our SMS provider has updated us that they are continuing to work to resolve the issue and currently there is no change in status. They will provide an update in 4 hours or as soon as more information becomes available.

Our SMS partner is experiencing continued SMS delivery delays to a subset of wireless users when sending messages to Verizon Wireless in the United States. We are seeing recovery SMS delivery delays to AT&T, and their engineers will working to fully resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Currently our SMS provider, Twilio, is experiencing delivery delays to a subset of U.S. wireless users on the Verizon and AT&T wireless provider networks. Their engineers are working with the partner networks to resolve the issue and will provide an update in 2 hours or as soon as more information becomes available.

We have confirmed that things are back to normal and will close this status page out. Should you have any additional questions or concerns please contact Support via the Support Portal at support.qless.com

We have restarted the server and the issue has been resolved. We will monitor to ensure things are back to normal and advise if ther are any other problems. If you require additional assistance or have any additional questions or concerns please contact support using the support portal at support.qless.com

We have identified the issue and will be restarting the server in the next 5 min. We will advise when the server is back up and functional.

Our engineers are investigating an issue with the NA8 environment that is causing Degraded service. We will advise as we work to fix the issue.

We have confirmed that things are back to normal and will close this status page out. Should you have any additional questions or concerns please contact Support via the Support Portal at support.qless.com

We have restarted the server and the issue has been resolved. We will monitor to ensure things are back to normal and advise if ther are any other problems. If you require additional assistance or have any additional questions or concerns please contact support using the support portal at support.qless.com

Our engineers are investigating an issue with the NA8 environment that is causing Degraded service. We will be restarting the server in the next 5 min. We will advise when the server is back up and functional.

This incident has been resolved.

We have implemented a fix for the Appointment issues and will continue to monitor to ensure there are no additional problems. Should you have any questions or concerns please contact support via the support portal at support.qless,com. Thank you

Our engineers have identified an issue that is preventing appointments from loading correctly. We are looking into the issue and will advise as soon as we have additional information.

The certificate issue has been resolved. Thank you for your patience, if you have any additional questions or concerns please contact support via the support portal at support.qless.com

We have identified an issue with the current certificate and are working to fix. As we are working on the issue however you are able to bypass the error by going to http://merchant.us.qless.com/cec. We will advise as soon as the issue is resolved. In the meantime should you have any additional concerns or questions please contact support by going to the portal at support.qless.com

We have confirmed that things are back to normal and will close this status page out. Should you have any additional questions or concerns please contact Support via the Support Portal at support.qless.com

We have restarted the server and the issue has been resolved. We will monitor to ensure things are back to normal and advise if ther are any other problems. If you require additional assistance or have any additional questions or concerns please contact support using the support portal at support.qless.com

We have identified the issue and will be restarting the server in the next 5 min. We will advise when the server is back up and functional.

Our engineers are investigating an issue with the NA8 environment that is causing Degraded service. We will advise as we work to fix the issue.

This incident has been resolved.

We have identified an issue with the NA8 environment and will be restarting the server. We will advise when the issue is fully resolved.

We have confirmed the environment is back up and fully operational. Please contact support at Support.Qless.com if you have any additional issues or concerns. Thank you

We are currently investigating an issue with the NA8 environment and will be restart the server in the next 5 minutes

The support Portal is back up . Thank you for your patience.

We are currently investigating an issues with our support portal that is not allowing us to view existing requests. We are looking into the issue and will provide updates as they become available.

This incident is now fully resolved. Thank you and if you have any additional questions or concerns please contact support via the portal at (support.qless.com )

Our engineers have identified and resolved the issue we will continue to monitor and advise if we notice any other problems. Thank You

We are currently investigating an issues on the NA8 Environment that is causing delayed service to processes. We are working to fix the issues and will provide updates as they become avilaible. If you have additional questions or concerns please contact support via the portal at support.qless.com

We have confirmed everything is Operational. In the event you experience any additional problems or have questions please contact support through our support portal: Support.qless.com Thank You

The issue is now resolved. We will continue to monitor the environment, if you have any issues please contact support at support.qless.com. Thank You

Out engineers have indentified an issue with the NA8 environment and are working to fix. We will be restarting the environment now.

Our engineers have addressed the issues and restarted the server. Please contact support at support.qless.com should you experience any additional issues.

We have identified an issue with the NA8 environment and will be restarting the server shortly.

The issue has been resolved. Should you require additional assistance please contact support via the support portal: Support.qless.com Thank You

Our team has identified an issue with the NA8 environment and will restart the server in 5 min. We will be restarting the server at 7:30am pst.

The environment is back up and operational . If you are experiencing any additional problems please contact support at support.qless.com

Our team has identified the issue and will be restarting the server in 5 min. We will advise when the server is back up and operational .

The team has identified an issue with the NA8 Environment we will advise as soon as we have additional information.

Our engineers have restarted the system and the environment is back up and running. If you have any additional issues or concerns please visit support.qless.com and a support engineer will assist as soon as possible.

We are currently investigating an ongoing issue in our NA8 environment. Our engineers have identified the issue and will be performing a restart. We will advise as soon as the issue is confirmed as fully resolved and the Server is back up and running

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We will be performing unscheduled maintenance on the NA4 environment from 7:20AM to 8:00AM Pacific. This maintenance is required in order to resolve an issue on the application server. During this maintenance window, web services will be briefly unavailable.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We will be performing unscheduled maintenance on the NA8 environment. This maintenance is required in order to resolve an issue on the application server. During this maintenance window, web services will be briefly unavailable.

This incident has been resolved.

We are continuing to monitor for any further issues.

The environment is back up and functioning. We will continue to monitor and If you have any additional problems please contact support via the support portal support.qless.com

We are currently investigating an issue with the NA8 environment. We will advise when we have additional information.

We have confirmed the issue is fully resolved and will now resolve this issue. Thank you and as always if you have any questions / concerns or need additional assistance please feel free to reach out to support via our Support portal: Support.qless.com

We have identified the issue and the server is back up we will continue to monitor the issue for now, please contact support at support.qless.com should you have any additional issues or concerns.

We are currently investigating an issue with our NA8 environment we will advise when it has been resolved.

We have confirmed the issue with SMS is now resolved.

We are continuing to investigate this issue.

We are currently investigating the issue with SMS messages not being sent on the US Server. We will advise as we obtain additional information.

The issue has been resolved.

The incident has been resolved.

We will be restarting the US server in 10 mins.

Our engineers continue to investigate the ongoing problems causing SMS messages to not be delivered to our US server Customers. We will provide additional information as it becomes available. Thank you for your patience as we work to rectify this issue

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

We're currently issuing the degraded performance in the Kiosk

This incident has been resolved.

After investigating this issue, and performing root cause analysis, we were able to determine that this problem stems from a bug fix that was applied during yesterday's release. We will apply a hotfix to resolve the issue during our normal upcoming maintenance windows for all all affected environments.

We are currently investigating an issue in CEC and Monitor where a Visitor's name is being replaced by their phone number. We will provide updates on the status of this issue as we continue our investigation and bring it to a full resolution.

This incident has been resolved.

Our engineers continue to investigate the ongoing problems causing SMS messages to not be delivered to our Australian Customers. We will provide additional information as it becomes available. Thank you for your patience as we work to rectify this issue.

We are currently investigating and issue with SMS messages being delivered to our Australian Customers. Our team is actively working with our SMS provider to get o the root cause of the issue and will will provide additional updates as tehy become available

This incident has been resolved.

Currently, our engineers are still working to find out why the problem occurred, but for now, we've confirmed that the server is running smoothly, and we will mark this status as resolved.

The environment is back up and running. The team will continue investigation into the route cause of the issue and will provide updates as they are available. We will also continue to monitor the server throughout the reminder of the day. If you are experiencing any additional problems with the system please log into the support portal at Support.Qless.com to log a ticket for assistance.

A new failover has occurred and we are currently investigating. We will provide additional information as it is available.

There was a failover event on our NA5 environment. The team will continue to monitor the system and provide updates as they are available. If you are experiencing any additional problems with the system please log into the support portal at Support.Qless.com to log a ticket for assistance.

We are currently investing and issue with our NA5 environment and will provide updates as they are available. In the meantime please also feel free to log a ticket by going to support.qless.com so that we can track the issue with you

We have identified the issue and the server has been recovered and is back up and running. We will be providing a post mortem following the full investigation of what happened. If you are still experiencing any issues please contact support at Support.qless.com.

We are currently investigating an issue with the NA8 environment we will advise as soon as it is resolved. In the meantime pls continue to monitor this page and also feel free to report the issue so that we are able to track.

We would like to provide additional detail surrounding the downtime which occurred on 08/21/2023. Duration: 30 minutes **What happened?** At 12:01 PM PST, an incident occurred on the NA8 server environment, which led to degraded performance and inaccessibility of QLess Applications. **Cause** A transaction occurred which temporarily locked a database table and in turn blocked a large quantity of subsequent transactions from executing. **Remediation** Upon receiving the a system alert, we were able to manually remove transaction lock and all applications returned to normal operations. **Prevention** We have begun the implementation of a modified workflow to prevent this particular scenario and the resulting temporary database locking from occurring in the future.

QLess services are now operational.

We are currently investigating this issue.

We would like to provide additional detail surrounding the incident which occurred on 08/04/2023. Duration: 14 minutes 20 seconds \(10:50am - 11:04am\) **What happened?** At 10:50 AM PST, an incident occurred on the NA5 server environment, which led to degraded performance and inaccessibility of QLess Applications. **Cause** Our host provider, Amazon Web Services \(AWS\), experienced a network card failure on the database server hosting the NA5 database instance. **Remediation** AWS automatically communicates with all the server infrastructure and when multiple monitors failed to make a network connection, to the NA5 database, it initiated an automatic failover to another database host machine with a properly working network card. **Prevention** While these occurrences are rare in nature, AWS will continue to monitor and automatically remediate hardware failures as quickly as possible.

Degraded Performance

The issues has been fixed. QLess services are now operational.

We are aware of an issue which is currently affecting the ability to re-enter Visitors into a Queue. We have identified the problem and are preparing a solution which will be released shortly.

We would like to provide additional detail surrounding the incident which occurred on 07/17/2023. Duration: 122 minutes **What happened?** At 12:42 AM PST, an incident occurred on the NA8 server environment, which led to degraded performance of QLess applications. **Cause:** The root cause of the outage was due to a sudden spike in requests being handled by one of our internal servers. The unexpected increase in requests required more resources than were available to the server at that time and resulted in unprocessed requests. **Remediation** Upon receiving the alert, after the initial influx of traffic and investigation into the issue, application response times returned to normal without manual intervention. **Prevention** QLess has initiated an enhanced autoscaling and monitoring project to help proactively prevent these scenarios from occurring.

QLess services are operational now

We are currently investigating this issue.

QLess services are operational now.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

QLess services are fully operational now.

We are continuing to investigate this issue.

We will be performing a not scheduled maintenance in the NA1 environment from 3:30 PM to 3:45PM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date. During this maintenance window, web services may be briefly unavailable.

QLess services are fully operational now.

We're currently investigating an issue where scheduled appointments are not being added to queues. We will provide an update on this issue as the investigation proceeds and we bring it to a full resolution.

We are currently investigating this issue.

This incident has been resolved.

We will be performing a not scheduled maintenance in the NA1 environment from 1:50PM to 2:10PM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date. During this maintenance window, web services may be briefly unavailable.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

QLess' SMS provider Twilio is experiencing issues with T-Mobile network, causing message delivery failure.

QLess services are now fully operational

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

Our Reporting data has been completely processed and is now available for all affected Merchants

Reporting data is still being populated for some Merchant Locations due to the large amount of data left to be processed. Until the process is completed, we will continue to monitor the system and provide a final update once all Reporting data is present.