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Q-CTRL is currently Operational

Last checked 2025-06-14T12:46:52.481Z from Q-CTRL's official status page

Historical record of incidents for Q-CTRL

Apr 30, 2025

Report: "Issues with email verification"

Last update 2025-04-30T07:16:59.399Z

resolved2025-04-29T06:28:00.000Z

New users that signed up may not have received an email to verify their accounts. This issue has been resolved and all impacted users should have received another email to verify their account and access Q-CTRL products.

Mar 14, 2025

Report: "Fire Opal response error"

Last update 2025-03-14T07:15:54.610Z

resolved2025-03-14T07:15:54.591Z

Fire Opal is operating as normal

monitoring2025-03-14T07:11:14.779Z

We are continuing to monitor the system which is under increased load. Customers using Fire Opal may experience a delay in response times during this period.

identified2025-03-14T07:03:30.060Z

The issue has been identified and we are working towards a resolution.

investigating2025-03-14T06:41:59.435Z

We are currently investigating an issue affecting customer using Fire Opal with IBM

Jan 7, 2025

Report: "Q-CTRL Front-End websites affected"

Last update 2025-01-07T03:17:45.606Z

resolved2025-01-07T03:15:43.780Z

This incident has now been resolved.

identified2025-01-07T02:38:47.000Z

We are undergoing an outage at the moment and working to resolve the issue as soon as possible. During this time, access to Q-CTRL clients (Accounts, Black Opal, Boulder Opal and ID) will be impacted. We apologize for any inconvenience this may cause and seek your patience. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com.

Sep 4, 2024

Report: "Fire Opal response error"

Last update 2024-09-04T21:01:58.326Z

resolved2024-09-04T20:59:31.587Z

This incident has been resolved.

monitoring2024-09-04T00:00:44.000Z

We are currently investigating the issue and will have a fix shortly

Apr 19, 2024

Report: "Elevated Fire Opal API Errors"

Last update 2024-04-19T05:40:58.644Z

resolved2024-04-19T05:40:58.626Z

This incident has been resolved.

monitoring2024-04-18T23:25:30.223Z

A fix has been implemented and we are monitoring the results.

identified2024-04-18T19:49:38.000Z

The issue has been identified and a fix is being implemented.

investigating2024-04-18T03:05:27.171Z

We're experiencing an elevated level of Fire Opal API errors and are currently investigating the issue.

Mar 26, 2024

Report: "Platform outage"

Last update 2024-03-26T04:53:25.887Z

resolved2024-03-26T04:53:25.875Z

This incident has been resolved.

identified2024-03-26T04:32:23.778Z

We are undergoing an outage at the moment and working to resolve the issue as soon as possible. During this time, access to Boulder Opal and Fire Opal will be unavailable. We apologize for any inconvenience this may cause and seek your patience. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com.

Oct 11, 2023

Report: "Platform outage"

Last update 2023-10-11T02:06:47.742Z

resolved2023-08-24T03:53:26.228Z

This incident has been resolved.

monitoring2023-08-24T03:19:18.303Z

We are continuing to monitor for any further issues.

monitoring2023-08-24T03:18:44.087Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-24T02:53:34.119Z

We are undergoing an outage at the moment and working to resolve the issue as soon as possible. During this time, access to Q-CTRL services will be unavailable. We apologize for any inconvenience this may cause and seek your patience. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com