Is Purse IO Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

we need to perform emergency maintenance on our BCH wallet. once complete, please retry withdrawing

This incident has been resolved.

We have identified the issue and have attempted to resend all failed withdrawals.

We are noticing some failed withdrawals on the Bitcoin Network. if your withdrawal fails, we will retry sending

This incident has been resolved.

We are continuing to experience intermittent outages. if the site appears to be down (infinite loading indicator), then please try again in a few minutes. if the problem persists please contact support.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

The email verification links for New Account Signups are failing for some users. We are investigating the cause of the issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Last night at 6:00 UTC we were the victims of a punitive DDOS attack that took down our order book for 1.5 hours. We have hardened our defenses against such attacks and will continue to improve site reliability. NO user data or anything of the sorts was compromised.

We are deploying mitigation efforts to a DDOS event. The Order book will be having intermittent outages. Thanks for your patience and please stay tuned.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Another DDOS attack to overload our servers. We have blocked the offending attackers and will be monitoring for any future attacks. Apologize for the downtime.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Product search and Add to Cart is currently down. We are investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Any orders placed after yesterday evening are currently stuck being created.

This incident has been resolved.

A workaround solution has been deployed. see https://support.purse.io/en/articles/4600928-purchase-links-not-working for an overview.

We are working on a solution to this complex issue. Please stay tuned.

We are investigating an issue where earners are not able to choose the "ship to gift registry address" during Amazon checkout on some orders.

BCH deposits/withdraws have been restored. there was a small glitch with our wallet post-BCH-hardfork and we needed to make some improvements. All deposits that were made post-fork should be registered All withdraws that were initiated after the fork have been cancelled and funds returned to your account so you can retry the withdraw again.

Note: Deposits made after the BCH hard fork will not be registered onto your account until AFTER this issue is resolved. We are working hard to clear this issue as fast as possible, but rest assured, all funds are safe and will be registered to your account asap.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with BCH withdraws pertaining to the BCH hardfork. We have temporarily disabled withdraws. shop/earn with BCH is still functional.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of an issue where certain Amazon UK (amazon.co.uk) items appear as unavailable on Purse, but available on Amazon. We are working hard to resolve this issue and hope to have it working ASAP. NOTE: this does NOT affect Amazon.COM shopping. Please stay tuned.

We have corrected the BCH wallet issue. all pending deposits and withdraws have been processed. Please let support know if you still have a pending withdraw.

We are investigating an issue where some withdraws/deposits are not registering. your funds are safe.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Our bitcoin cash node was temporarily disabled resulting in delayed deposits/withdraws for a period of 5 hours. We apologize for any inconvenience.

The issue has been identified and a fix is being implemented.

BCH withdrawals are working again. any failed transactions during this outage have been marked as 'Cancelled' and the funds returned to your accounts so you can try to withdraw again.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are taking the BCH wallet down intermittently for unplanned maintenance. If a withdraw or deposit fails or is delayed, please try again once this incident is marked resolved or contact support@purse.io if it cannot be resolved by retrying.

This incident has been resolved.

We are continuing to investigate this issue.

we are investigating delays in processing BTC withdrawals

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We pushed a change the other day that broke the "logout" functionality. If purse was behaving strangely or not loading at all, try refreshing as it should be fixed now. If you're still experiencing issues please contact support. NOTE: We had to force log out all users to remedy the bug.

we have identified an issue where users are getting logged out repeatedly, or loading the homepage is stuck in a perpetual loading loop.

This incident has been resolved.

Purse Chrome Extension having authentication issues due to recent purse authentication improvements. We are working on a fix.

Bitcoin withdrawals are now functional. all failed withdrawals have been processed.

We are continuing to investigate this issue.

we are experiencing delayed Bitcoin withdrawals. if you have a withdrawal that says 'failed', know that we are working on it and it will be processed once this issue is resolved.

This issue has been resolved. If you are still experiencing the problem you need to hard refresh the site (see https://browserhow.com/how-to-hard-refresh-and-reload-a-page-in-chrome-computer/ for how to do that). This issue only affected certain geolocations due to a caching issue with outdated frontend assets.

some users are reported the site is not functioning for them. Our site appears to be working fine though so this seems to be an intermittent problem. we are investigating

Amazon has, for the foreseeable future, changed their permissions for tracking numbers and disabled the ability to view the actual tracking numbers (from UPS, DHL, USPS etc) from the tracking pages. We will continue to monitor this issue in case amazon reverts this destructive change.

We are aware of an issue with Amazon where they are omitting the actual Tracking Number (ie, the UPS or USPS tracking numbers) from the order pages and tracking pages. The Earners DO NOT have access to these numbers and we are waiting for Amazon to fix this issue.

In light of the Amazon Tracking pages becoming private urls visible only to the Earners, we created a tool (https://purse.github.io/tracking-bookmarklet/) for Earners to upload tracking information from their Amazon tracking pages. This will allow tracking via Carrier tracking numbers instead of Amazon tracking pages. Earners please start using the new bookmarklet tool to enter tracking numbers.

Starting April 6, we are seeing that the Amazon tracking links no longer work as public links. Our backend is unable to process any delivery information. We are investigating alternatives and will update this incident upon any new information.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are in the process of implementing a solution to get the BCH wallet back online. we estimate a downtime until tomorrow (May 12th) at 4PM PST (11PM UTC). If you have a failed withdrawal, then it will be set to cancelled and you'll be able to make another withdrawal once the wallet is back online. Sorry for the inconvenience while we sort out this outage.

We are aware of an issue affecting some BCH withdrawals causing them to fail. We are investigating.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A temporary fix has been put into place. we will be making improvements to search over the coming days and will be monitoring this for now. If you have issues with search, please contact support with the search term or product URL that you're having issues with.

We are investigating an issue where searching for products returns the message "OOPS! NO RESULTS FOUND WITH THOSE KEYWORDS"

Facebook made an API change to authentication which prevented external apps (like Purse) from using Facebook for authentication purposes until an update was made. We completed the update Today October 21st 2021 and now Facebook Authentication works again.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Our email provider is working through the backlog of messages. emails should be getting delivered somewhat quicker now.

Our Email Service Provider is having downtime and messages are being delayed (sometimes up to several hours). If you are locked out of your account or unable to make a withdraw due to email 2FA, then you'll need to wait until our service provider fixes their downstream issues...yet another reason to enable App based 2FA: https://support.purse.io/en/article/2-factor-authentication-2fa-xa8jxn/

all purse system emails are being delayed to send.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We detected that BCH withdraws are failing. We have disabled BCH withdraws until the issue is resolved.

This incident has been resolved.

We are working on an issue causing some Bitcoin (BTC) withdrawals to fail. Once back up an running, those withdrawals will be cancelled and you can try again.

We have upgraded our infrastructure and the site is fully functioning and back to normal operations. sorry for the inconvenience

Site performance may still be degraded. we are developing a better solution, but functionality should be working.

Site is extremely unresponsive and timing out. We are still investigating the cause.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Due to market volatility, we are noticing delayed withdrawals and long confirmation times.

BCH node has been repaired. All deposits and withdraws should now show up as confirmed.

we are fixing some node issues related to BCH Network upgrades. see https://github.com/bitcoin-cash-node/bitcoin-cash-node/releases/tag/v24.0.0

This incident has been resolved.

This issue only pertains to orders created on amazon.jp

This incident has been resolved.

Lightning transactions on Bitcoin are failing. we have identified the cause and are upgrading our services.

This incident has been resolved.

we have detected a server outage and have upgraded our services. this was a minor outage of only a few minutes while we upgraded services. we are operational again and monitoring.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are noticing some bitcoin withdrawals are failing. we are working on getting our wallet back to operational and will restart the failed withdrawals once a solution is in place.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

we are noticing some issues with our BCH wallet that is causing some larger withdrawals to fail. if this happens to you, please message our support and we will investigate and cancel the failed transaction. You will then be able to reattempt to withdraw.

We have implemented a major fix that should get us successful withdrawals moving forward. we will continue monitoring.

we are still investigating the cause of the intermittent failed withdrawals. We will be taking the wallet offline while we perform repairs.

We are seeing intermittent failures with BCH withdrawals. if your withdrawal fails, we will cancel it and you can retry the withdrawal. Sorry for the inconvenience while we are working on fixing this issue.

wishlist creation has been discontinued. see announcement: https://blog.purse.io/moving-in-a-new-direction-48f63a89cf42

we are having wishlist creation issues again and are not able to process newly created wishlists. please standby as we try to fix this issue

A fix has been implemented and we are monitoring the results.

We are investigating an issue where wishlists are failing to create, thus affecting order creation. Please follow this issue for updates

This incident has been resolved.

We are investigating an issue with orders containing items from third party sellers. At this time, it appears Amazon has a bug that prevents those items from being delivered to the shopper address. We are awaiting a fix from Amazon. In the meantime, please cancel those orders until a resolution is found. Sorry for the inconvenience.

This incident has been resolved.

Amazon still hasn't fixed this issue on our end, which prevents us from creating wishlists with shipping addresses containing special characters.

currently, there is a bug preventing any address that contains special characters from being used to create orders, regardless of whether you enter it with the special character or not (eg: using e instead of é). We are working on a fix for this and hope to be finished in the coming week.