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Purple is currently Operational

Last checked 2025-06-14T13:55:50.820Z from Purple's official status page

Historical record of incidents for Purple

Oct 30, 2024

Report: "Access / Splashpages inaccessible"

Last update 2024-10-30T23:45:02.754Z

resolved2024-10-30T23:45:02.742Z

This incident has been resolved.

monitoring2024-10-30T23:09:45.881Z

A fix has been implemented and we are monitoring the results.

identified2024-10-30T22:30:18.000Z

The issue has been identified and a fix is being implemented.

Jul 4, 2024

Report: "EMEA - Portal outage"

Last update 2024-07-04T15:18:03.896Z

resolved2024-07-04T15:18:03.882Z

The incident has been resolved.

monitoring2024-07-04T15:15:40.202Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-04T15:15:31.919Z

We are continuing to investigate this issue.

investigating2024-07-04T15:13:33.145Z

We are currently investigation an outage on EMEA instance of Portal Management Platform.

Jun 6, 2024

Report: "EU - Splash page availability issues"

Last update 2024-06-06T13:15:09.518Z

resolved2024-06-05T20:30:00.000Z

We experienced an elevated level of errors following a deploy. Service may have been interrupted for 10 minutes while the deploy was rolled back. A permanent fix has now been applied, and the latest version of the software has been deployed without issue.

May 9, 2024

Report: "APAC - Access Journeys Impacted"

Last update 2024-05-09T02:34:38.621Z

resolved2024-05-09T02:00:00.000Z

APAC Access Journeys had an outage between 01:52 UTC and 02:19 UTC. An internal issue caused the application to intermittently stop serving traffic. The cause will be investigated further. This has now been resolved and the application is serving traffic again.

Nov 8, 2023

Report: "Region 3 - APAC - Access Journeys"

Last update 2023-11-08T00:41:02.711Z

resolved2023-11-08T00:39:16.145Z

We've identified an issue that is intermittently affecting the availability of some splash pages. This is as result of some server instances behind our load balancer that were not scaling properly and as required. This resulted in some requests being served with a 502 gateway error, depending on which instance the request was routed to. The incident was resolved at 00:30 UTC on 8th November 2023. Please accept our apologies for any inconvenience caused.

Aug 20, 2023

Report: "Splash page availability issues"

Last update 2023-08-20T18:31:53.834Z

resolved2023-08-20T15:10:00.000Z

We've identified an issue that is intermittently affecting the availability of some splash pages. This is as result of some server instances behind our load balancer that were not scaling properly and as required. This resulted in some requests being served with a 502 gateway error, depending on which instance the request was routed to. The incident was resolved at 17:47. Please accept our apologies for any inconvenience caused.

Jul 20, 2022

Report: "R2 - Location and Radius"

Last update 2022-07-20T09:24:04.123Z

resolved2022-07-20T06:58:20.000Z

This incident has been resolved. An Incident Report will follow.

investigating2022-07-20T03:30:21.000Z

The incident at GCP has been resolved and both location and RADIUS services are now fully restored. We're continuing to monitor services and assess the impact.

investigating2022-07-19T17:07:22.003Z

Google Cloud are reporting an incident in europe-west2 that is currently impacting the primary RADIUS instance in the EU (but not the secondary instance, so no WiFi users should be affected); and inbound location data endpoints. GCP status page for the issue is here: https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

investigating2022-07-19T16:28:32.192Z

We are currently investigating this issue.

May 5, 2022

Report: "US - API Downtime"

Last update 2022-05-05T16:38:39.435Z

resolved2022-05-05T16:38:39.427Z

The Portal API had downtime between 15:25 and 17:16. This was due to an update to the platform causing a configuration issue. This has now been resolved.

Report: "US - API Downtime"

Last update 2022-05-05T16:37:32.844Z

resolved2022-05-05T14:30:00.000Z

The Portal API had downtime between 15:25 and 17:16. This was due to an update to the platform causing a configuration issue. This has now been resolved.

Apr 25, 2022

Report: "Slowness in loading US - Portal and Access"

Last update 2022-04-25T13:04:16.188Z

resolved2022-04-22T19:30:00.000Z

Due to an increase in web traffic, both Portal and Access services had slow responses. Services were upgraded without downtime and normal service was resumed.