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Protecht is currently Operational

Last checked 2025-06-14T12:42:54.562Z from Protecht's official status page

Historical record of incidents for Protecht

May 28, 2025

Report: "Brief API Performance Degradation During Scheduled Maintenance"

Last update 2025-05-28T19:49:24.537Z

resolved2025-05-26T05:00:00.000Z

During our scheduled maintenance window, a force update to our database caused a brief performance degradation on our API. The impact lasted approximately 2 minutes and may have resulted in partial outages for some users. Service has fully recovered.

May 26, 2025

Report: "Brief API Performance Degradation During Scheduled Maintenance"

Last update 2025-05-26T00:00:00.000Z

Resolved2025-05-26T00:00:00.000Z

Dec 15, 2021

Report: "AWS Oregon and California Internet Connectivity Outage"

Last update 2021-12-15T16:17:37.984Z

resolved2021-12-15T16:17:37.938Z

AWS has resolved the issue affecting Internet connectivity to the US-WEST-2 Region.

identified2021-12-15T16:07:44.529Z

AWS has identified the root cause of the Internet connectivity to both regions and is actively restoring internet connections.

investigating2021-12-15T16:06:53.876Z

We first received our first alert at 7:20 am pacific and are actively monitoring the AWS outage

Aug 31, 2021

Report: "AWS partial outage"

Last update 2021-08-31T22:58:28.791Z

resolved2021-08-31T21:58:28.000Z

We have applied the recommended mitigation from AWS. The issue is marked as closed.

monitoring2021-08-31T21:17:26.634Z

We are continuing to monitor for any further issues.

monitoring2021-08-31T19:30:13.000Z

We are notified that AWS us-west-2 has delayed services on ELB. We are closely monitoring the issues.

Aug 5, 2021

Report: "Error when loading ICW"

Last update 2021-08-05T20:49:45.844Z

resolved2020-10-13T15:00:11.000Z

This incident has been resolved.

monitoring2020-10-13T14:41:04.000Z

We have updated the SSL certificate for the widget and this issue has been resolved. ICW v2 should be back in operational status. We are monitoring the results.

identified2020-10-13T14:34:35.000Z

We identified that one of the SSL certificates for the widget was expired.

investigating2020-10-13T14:30:16.000Z

We were made aware that our widget was not loading for some of our clients. We are investigating the issue.

Report: "API Outage"

Last update 2021-08-05T19:59:06.440Z

resolved2021-08-04T13:00:00.000Z

Around 6:00 am Pacific, Protecht's API alerted outage for the first time and was responding with extended delays. Within a minute, Protecht's systems restarted and were able to recover from the outage Around 6:05 am, Protecht's API resumed normal operations.

Report: "Extended delays when filing a claim"

Last update 2021-08-05T19:57:28.695Z

resolved2021-08-04T20:00:45.000Z

This incident has been resolved.

monitoring2021-08-04T19:30:39.000Z

A fix has been implemented and we are monitoring the results.

identified2021-08-04T18:15:28.000Z

The issue has been identified and a fix is being implemented.

investigating2021-08-04T17:30:01.000Z

We are continuing to investigate the issue and have discovered that there are similar delays in Dashboard.

investigating2021-08-04T16:00:50.000Z

We have been notified that some customers were experiencing significant delays in the claim form.

Dec 15, 2020

Report: "Increased error rates and latencies in AWS EC2 US-West-2(Oregon)"

Last update 2020-12-15T01:00:51.655Z

resolved2020-12-15T01:00:51.640Z

AWS has marked the incident as resolved. We saw no systems impacted during this time. This incident has been marked as resolved.

investigating2020-12-15T00:46:36.419Z

We are currently investigating this issue. We are not aware of any system affected yet.

Nov 18, 2020

Report: "loading issue"

Last update 2020-11-18T21:51:06.153Z

resolved2020-11-19T03:45:59.000Z

This incident has been resolved.

monitoring2020-11-19T03:00:45.000Z

A fix has been implemented and we are monitoring the result

identified2020-11-17T16:30:09.000Z

We have identified the issue is related to our cache busting feature, which caused the Single Page Applications w/o hashed URLs to redirect to the root parent url.

investigating2020-11-17T16:00:25.000Z

We have received reports on widget loading issues. We are investigating these reported issues.

Oct 27, 2020

Report: "ICW loading issue"

Last update 2020-10-27T18:08:17.011Z

resolved2020-10-27T18:07:41.215Z

We have currently rolled back to a previous version of the ICW, the issue should be resolved. We will be conducting a post mortem on this issue and make an update afterward.

investigating2020-10-27T18:06:37.412Z

We are continuing to investigate this issue.

investigating2020-10-27T17:57:17.700Z

We are continuing to investigate this issue.

investigating2020-10-27T17:57:06.842Z

We are aware of an issue that causes ICW failure to load