Is PROS Down Right Now? Check if there is a current outage ongoing.

The maintenance is over, see details below :- Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed

The maintenance of the following modules starts now :- Performance Quoting - Catalog / Configurator / Cart / Designer

Dear PROS Customer,Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :- Performance Quoting - Catalog / Configurator / Cart / Designer For more details https://connect.pros.com/release-schedule?product_id=9161 Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.Best regards.PROS Support

Dear Customers, A permanent resolution has been successfully deployed, and our monitoring confirms the recovery of all functionalities related to the line panel. Services should return to normal for all customers within the next few minutes. Please note that reopening the quote may be necessary for the repair to become visible. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Dear customers, A permanent resolution is currently being generated and will be applied to all customers in the next hour. We will provide a detailed update as it is done. Sincerely, PROS Support

Dear customers, We identified the root cause and are working on setting up a remediation for all impacted customers. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, Our monitoring tools detected partial failures in our EU1 and US1 cloud regions. As a result, some customers may experience Performance Quoting line panel issues, failing to display line information. We are actively working to resolve the issue, and invite customers who experience this problem to report it to PROS Support via a ticket. We will provide an update within the next hour. Sincerely, PROS Support

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor to confirm the issue has been resolved.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We are actively working to resolve the issue.

Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

Performance is back to normal. All jobs are working as expected.

There is degraded performance in the Smart Price Optimization application. Data load jobs and new optimization are being affected.

The outage is resolved. Will Continue to closely monitor this.

There is a partial outage on the guidance service.

There is an outage on the guidance service .

Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some Agreement customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor to confirm the issue has been resolved.

Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, Our monitoring tools detected some errors in our US1 cloud region. As a result, some users of agreement workflows may observe intermittent failures when trying to amend or publish an Agreement. Actions like opening & editing an existing quote, and/or creating a non-agreement quote are unaffected. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

Performance has been restored.

We are currently experiencing degraded performance and are working to resolve the issue promptly. Thank you for your patience.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. Mitigation actions are in progress.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We are actively working to resolve the issue.

Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Dear customers, Our monitoring tools detected degraded performances in our US1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal. We will continue to monitor to confirm the issue has been resolved.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We are actively working to resolve the issue.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor to confirm the issue has been resolved.

PROS monitoring detected degraded performance in US1 PODPPS. As a result, some customers may have experienced intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE between 8:15 AM CDT and 9:20 AM CDT. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

PROS monitoring detected degraded performance in US1 PODPPS. As a result, some customers may have experienced intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE between 8:15 AM CDT and 9:20 AM CDT. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal. We will continue to monitor to confirm the issue has been resolved.

The incident surrounding the PROS Platform-wide outage has been resolved and all services are reporting restored. Please report any incidents on Connect (https://connect.pros.com) so they can receive our team's attention.

We have restored all production and most non-production services. We are continuing to restore the remaining resources and to monitor performance.

PROS teams are continuing efforts to restore services. Most customer production services are restored at this point. PROS teams are working on few isolated service issues, as well as restoring customer Test and Sandbox environment. We will post additional updates as systems are restored.

PROS teams are continuing efforts to restore services. Most services have been recovered, and we are actively working to recover the remaining services affected. We will post additional updates as systems are restored.

PROS Services have been affected by the Crowdstrike update and we are actively working to recover services. Most services have been recovered, and we are actively working to recover the remaining services affected by this update. We will post additional updates as systems are restored.

Platform-wide outage affecting multiple services

Connect logins have been resolved and users are free to use the site for incident reporting.

Logins to Connect (https://connect.pros.com) are currently disabled. PROS is working to mitigate the issue and restore customer support access.

Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, Our monitoring tools detected degraded performances in our US cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

This is a ticket to test the outage workflow on Connect. Resolved.

This is a ticket to test the outage workflow on Connect. Updating comment.

This is a ticket to test the outage workflow on Connect. Updating as closed.

This is a ticket to test the outage workflow on Connect.

Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

Dear customers, We identified the root cause (Pricing service issue) and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

Dear customers, We confirm all services are now back to normal. Please contact Pros support if you encounter any further problem. Sincerely, PROS Support

Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

Dear customers, Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

RTPE performance is back to normal, Thank you, PROS Support

Dear customers, Starting at 8:00 CT on 05 March 2024, Our US-based customers may experience degraded performance in RTPE operations. Update: Currently Guidance and RTPE are experiencing performance issues. We are investigating and will provide regular updates. Sincerely, PROS Support

Guidance performance back to normal. Sincerely, PROS Support

Update: Guidance performance back to normal. Sincerely, PROS Support

Update: Currently Guidance is showing improvement in performance. Teams are continuing to monitor the operations. Sincerely, PROS Support

Dear customers, Starting at 9:50 CT on 04 March 2024, Our US-based customers may experience degraded performance in Guidance operations. Requests timeouts may also be experienced. We are currently investigating and will provide regular updates until fully restoration of performance. Update: 6:00 CT on 04 March 2024, we are still investigating and working with our vendors. We apologize for any inconvenience. Update: As of 10 pm CST, We have tuned the environment. We will continue to monitor. Update: Currently Guidance is experiencing performance issues. We are investigating and will provide regular updates. Sincerely, PROS Support

Dear customers, Starting at 9:50 CT on 04 March 2024, Our US-based customers may experience degraded performance in Guidance operations. Requests timeouts may also be experienced. We are currently investigating and will provide regular updates until fully restoration of performance. Update: 6:00 CT on 04 March 2024, we are still investigating and working with our vendors. We apologize for any inconvenience. Update: As of 10 pm CST, We have tuned the environment. We will continue to monitor. Sincerely, PROS Support

Dear customers, Starting at 9:50 CT on 04 March 2024, Our US-based customers may experience degraded performance in Guidance operations. Requests timeouts may also be experienced. We are currently investigating and will provide regular updates until fully restoration of performance. Sincerely, PROS Support

Dear customers, We have identified and fixed the root cause of the issue, and all services are now back to normal. We will continue to monitor the services. If you experience any problems, please do not hesitate to contact PROS Support. Sincerely, PROS Support

Dear Customers, We have made significant progress in our root cause investigation and have taken steps to mitigate the impact and restore regular performance levels. However, some quotes may still be experiencing random performance issues. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, A subset of our Western Europe based customers may experience degraded performances running their PROS Smart CPQ application. We are currently investigating the root cause and monitoring the services. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, PROS confirms all services are back to normal since 10h30 UTC. Please work with Pros support if you encounter any issue. Sincerely, PROS Support

Dear customers, PROS Cloud teams escalated the issue to our hosting provider and mitigating actions were taken. At present, our monitoring shows that service has been restored and customers should see full service availability within the next 15 minutes. PROS will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

Dear customers, PROS Cloud teams identified the root cause (a DNS issue for Performance Quoting related services) and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, PROS monitoring tools detected failures in our EU1 cloud region. As a result, customers may experience failures when trying to create, open or work with their Performance Quoting quotes. Our team is actively working to resolve the issue. We will provide an update within the next hour. Yours sincerely PROS Support

Dear customers, PROS confirms all services are back to normal since 10h30 UTC. Please work with Pros support if you encounter any issue. Sincerely, PROS Support

Dear customers, PROS Cloud teams escalated the issue to our hosting provider and mitigating actions were taken. At present, our monitoring shows that service has been restored and customers should see full service availability within the next 15 minutes. PROS will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

Dear customers, PROS Cloud teams identified the root cause (a DNS issue for Performance Quoting related services) and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

Dear customers, PROS monitoring tools detected failures in our US1 cloud region. As a result, customers may experience failures when trying to create, open or work with their Performance Quoting quotes. Our team is actively working to resolve the issue. We will provide an update within the next hour. Yours sincerely PROS Support

Dear Partners, Please be advised that currently the outage on our Production environment and services of our Repricer product has been resolved. Don't hesitate to contact us if you have any further issues. Regards, PROS Support

Dear customers, Our hosting provider confirmed they are fully recovered and PROS confirms all services are back to normal. Sincerely, PROS Support

Dear customers, Our hosting provider is still working to restore full service. At this time our monitoring is showing that performance and connectivity have stabilized within the expected parameters. Your Smart CPQ application should now be fully operational. If you observed any remaining defects, please contact our customer support. Sincerely, PROS Support

Dear customers, We are continuing to work with our hosting provider to address the issue. Mitigating actions are on-going and since about 08:55 UTC the hosting provider and PROS have seen significant improvement to service reliability. Customers should start observing the restoration of their PROS application. However the PROS document generation service is still in an early recovering phase and not fully available. Sincerely, PROS Support

Dear customers, Our hosting provider identified the root cause (Power event) and is applying mitigation actions. We will communicate as soon as we have more information. Sincerely, PROS Support

PROS monitoring tools detected partial failures in our Europe cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. Our team is actively working to resolve the issue. We will provide an update within the next hour.

Dear customers, PROS confirms that all services are back to normal. We will continue to monitor services. Please do not hesitate to contact the PROS Support if you encounter any problems. Yours sincerely PROS Support

Dear customer, The main cause has been identified and fixed. Affected customers should no longer experience performance problems. We are actively monitoring the recovery of the situation. Yours sincerely PROS Support

Dear customer, PROS monitoring tools detected degraded performances in our US1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their product configuration or catalog modules. Our team is actively working to resolve the issue. We will provide an update within the next hour. Yours sincerely PROS Support

Dear Customers, PROS confirms that all services are back to normal. We will continue to monitor services. Please do not hesitate to contact the PROS Support if you encounter any problems. Sincerely, PROS Support

Dear customers, The main cause has been identified and fixed. Impacted customers should now be able to use their PROS Smart CPQ Document Generation module. We are actively monitoring the recovery of the situation. Sincerely, PROS Support

Dear customers,   A subset of our Western Europe based customers may experience degraded performances running their PROS Smart CPQ Document Generation module. We are currently investigating the preliminary causes of this problem.   Sincerely, PROS Support

Dear customers, Our hosting provider confirmed they are fully recovered and PROS confirms all services are back to normal. PROS will will continue to monitor services over the next day. Sincerely, PROS Support

Dear customers, Remediation have been applied by our vendor and we are observing a situation that seem back to normal. PROS Cloud team continues to monitor the application and will update you as necessary. If your PROS Smart CPQ software was still suffering from any issue, please raises it by opening a support ticket Sincerely, PROS Support

Dear customers, PROS monitoring tools detected failures in our Australia (AU1) cloud region. As a result, customers may experience failures when trying to create, open or work with their Catalog / Configurator / Cart / Designer. Starting at approximately 08:30 UTC on 30 August 2023, our hosting provider identified the root cause (utility power surge in the Australia East region tripped a subset of the cooling units offline) and continues applying mitigation actions and monitoring the status of this issue. Further updates will be provided as events warrant; there is no ETA at this time. Sincerely, PROS Support

Dear customers, PROS confirms all services are back to normal. We will continue to monitor services. Yours sincerely PROS Support

Dear customers, The main cause has been identified and fixed. Customers should now be able to connect to their PROS Smart CPQ application. We are actively monitoring the recovery of the situation. Yours sincerely PROS Support

Dear customers, As of 13:00 UTC on July 13, 2023, our customers based in Western Europe may experience difficulties connecting to or operating their PROS Smart CPQ software. We are currently investigating the preliminary causes of this problem. Sincerely, PROS Support

Dear customers, Our hosting provider confirmed they are fully recovered and PROS confirms all services are back to normal. PROS will will continue to monitor services over the next day. Sincerely, PROS Support

Dear customers, Our hosting provider is still working to restore full service. At this time our monitoring is showing that performance and connectivity have stabilized within the expected parameters. We will continue to work with our provider and update once fully resolved. Sincerely, PROS Support

Dear customers, We are continuing to work with our hosting provider to address the issue. We are taking mitigating actions and exploring implications of other possible activities. Since about 15:00 UTC the hosting provider and PROS have seen significant improvement to service reliability, but we do not yet have an ETA for full resolution. Sincerely, PROS Support

Dear customers, Starting at 07:22 UTC on 05 Jul 2023, Our West Europe-based customers may experience packet drops and increased latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support

Dear customers, Our hosting provider confirmed they are fully recovered and PROS confirms all services are back to normal. PROS will will continue to monitor services over the next day. Sincerely, PROS Support

Dear customers, Our hosting provider is still working to restore full service. At this time our monitoring is showing that performance and connectivity have stabilized within the expected parameters. We will continue to work with our provider and update once fully resolved. Sincerely, PROS Support

Dear customers, We are continuing to work with our hosting provider to address the issue. We are taking mitigating actions and exploring implications of other possible activities. Since about 15:00 UTC the hosting provider and PROS have seen significant improvement to service reliability, but we do not yet have an ETA for full resolution. Sincerely, PROS Support

Dear customers, Our hosting provider identified the root cause (fiber cut issues between data centers) and continues applying mitigation actions and monitoring the status of this issue. Sincerely, PROS Support

Dear customers, Starting at 07:22 on 05 Jul 2023, Our West Europe based customers may experience packet drops and increase latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support

Dear customers, Starting at 07:22 UTC on 05 Jul 2023, Our West Europe-based customers may experience packet drops and increase latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support

Dear customers, Starting at 07:22 UTC on 05 Jul 2023, Our West Europe-based customers may experience packet drops and increase latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support

Dear Customers, All services have been restored and you should not observe anymore dysfunction. Please work with Pros support if you encounter any issue. Sincerely, PROS Support

Dear Customers, Patches have been deployed for both incidents: you should see a rapid recovery of dynamic domain calculation and quote aggregation functionality, and return to a fully functioning application. The PROS Cloud team will continue to monitor the situation until full recovery is confirmed. We apologize for any inconvenience caused by this incident. Please do not hesitate to contact Pros support if you encounter any further problems. Sincerely, PROS Support

Dear Customers, Our monitoring reported two anomalies in the product related to evaluation of dynamic domain and aggregation type of computation in Performance Quoting. Customers having the issue with the Dynamic Domain may observe intermittent issues trying to open their quotes. Customers having the aggregation computation issue may have their value change commands being rejected. Our team is working to provide a quick remediation. Sincerely, PROS Support

Dear Customers, Following our service alert notification, we would like to inform you the situation is resolved, and currently, all services are operational. We will continue to monitor the system, while our investigation of the root cause of the occurrence continues. We will be sharing a more thorough analysis once our research activities are completed. In the meantime, should you notice any irregularities, kindly let us know. Thank you for your understanding and cooperation! Sincerely, PROS Support

Dear Customers, Our monitoring tools are detecting an anomaly in the product behavior. Currently, we observe an increase in response time or failed transactions for some customers and services. Few teams are working jointly to resolve the situation. We will provide more details soon. Sincerely, PROS Support

Dear Customers, Our monitoring tools are detecting an anomaly in the product behavior. Currently, we do not observe an increase in response time or failed transactions. Few teams are working jointly to resolve the situation. We will provide more details soon. We are checking also the possibility of a false positive alert. Sincerely, PROS Support

All services have been restored and you should not observe anymore dysfonction. Please work with Pros support if you encounter any issue.

Our monitoring reported a networking issue in West Europe region. Networking traffic to and from West Europe may have been affected and resources hosted in this region may have experienced reachability failures or latencies. Our hosting provider has mitigated the issue. Internal telemetry shows good recovery and customers should see improvement in connectivity, we estimate full recovery before 09:15 UTC

Dear Customers, We would like to inform you the issue is permanently resolved. The provider data has been corrected and is currently processed on our side as expected. Production ATPCO data is up to date on all PROS Data Regions. In the meantime, should you notice any unexpected behavior, kindly let us know. Thank you for your understanding!

Dear Customers, GSO Fare Service (One Search) is currently experiencing an issue with delays in processing ATPCO updates. We are reaching out to update you that after an investigation performed by our engineering teams, we are observing that One search provider sent corrupted data, which could not be processed by One Search side. The engineering department is currently in contact with the ATPCO team and they are investigating and working toward a resolution. We will be providing updates on the progress shortly. Visit My PROS Status on Connect for details.

Dear Customers, GSO Fare Service (One Search) is currently experiencing an issue with delays in processing ATPCO updates. We are reaching out to update you that after an investigation performed by our engineering teams, we are observing that One search provider sent corrupted data, which could not be processed by One Search side. The engineering department is currently in contact with the ATPCO team and they are investigating and working toward a resolution. We will be providing updates on the progress shortly.

Dear Customers, We would like to inform you the issue is permanently resolved. The provider data has been corrected and is currently processed on our side as expected. Production ATPCO data is up to date on all PROS Data Regions. In the meantime, should you notice any unexpected behavior, kindly let us know. Thank you for your understanding! Sincerely, PROS Support

Dear Customers, We would like to inform you the issue is permanently resolved. The provider data has been corrected and is currently processed on our side as expected. Production ATPCO data is up to date on all PROS Data Regions. In the meantime, should you notice any unexpected behavior, kindly let us know. Thank you for your understanding and cooperation! Sincerely, PROS Support

Dear Customers, We are reaching out to update you that the data on the ATPCO side is recovered. The updates will be catching up gradually. We will be providing updates on the progress. Thank you for your understanding! Sincerely, PROS Support

Dear Customers, We are reaching out to update you that the investigation on the ATPCO side is still ongoing. We will be providing updates on the progress shortly. Thank you for your understanding! Sincerely, PROS Support

Dear Customers, We are reaching out to update you that after an investigation performed by our engineering teams, we are observing that our provider sends corrupted data, which could not be processed on our side. The engineering department is currently in contact with the ATPCO team and they are investigating and working toward a resolution. We will be providing updates on the progress shortly. Thank you for your understanding! Sincerely, PROS Support

Dear Customers, We are reaching out to inform you we are currently experiencing a service disruption in the processing of ATPCO files updates. The team is currently investigating and working toward a resolution. We will be providing updates on our progress shortly. Thank you for your understanding and cooperation! Sincerely, PROS Support

Test Outage Post Redesign

Test Outage Post Redesign

Dear Customers We have addressed the cause of the performance degradation. Our team is monitoring the applications to ensure that normal performance has been restored. Sincerely, PROS Support

Dear Customers, We have addressed the cause of the performance degradation. Our team is monitoring the applications to ensure that normal performance has been restored. Sincerely, PROS Support

Dear Customers, We would like to update you that we are observing a slight increase in response time for some of the transactions. There was a short period with some failed transactions, which are no longer detected. The overall performance of the services is stable. Still, we have the teams working to resolve the situation. Sincerely, PROS Support

Dear Customers, Our monitoring tools are detecting an anomaly in the product behavior. Currently, we do not observe an increase in response time or failed transactions. Few teams are working jointly to resolve the situation. We will provide more details soon. We are checking also the possibility of a false positive alert. Sincerely, PROS Support

Dear PROS Customers, We have received confirmation that the network issue has been resolved. Thank you for your time.

Dear PROS Customers, Please be kindly noted that we are seeing some stability in our network for the last 45 minutes.  We will continue to monitor this and will keep you updated.

Dear PROS Customers, Our cloud provider identified a recent infrastructure update as the likely underlying cause and has taken steps to roll back this update in order to resolve the issue. We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.

Dear Customers, Our cloud provider identified a recent WAN update as the likely underlying cause and has taken steps to roll back this update in order to mitigate the issue. We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.

Dear PROS Customers, The infrastructure issue has been successfully solved. All services have been restored and are now working as expected.

Dear PROS Customers, We have observed a major outage on our products. You might experience intermittent, partial or total loss of service. The issue is with our Cloud Provider and we are working closely with them for a resolution.

Dear PROS Customers, We have received confirmation that the network issue has been resolved. Thank you for your time.

Dear PROS Customers, Please be kindly noted that we are seeing some stability in our network for the last 45 minutes.  We will continue to monitor this and will keep you updated.

Dear PROS Customers, Our cloud provider identified a recent infrastructure update as the likely underlying cause and has taken steps to roll back this update in order to resolve the issue. We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.

Dear PROS Customers, We are observing a major network outage with intermittent behavior across all our infrastructure. We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.

Dear PROS Customers, This is to notify you that since 07:10 AM UTC today 25 January, we are observing Network issues on PROS side which are causing issues with the RTDP traffic. We are actively working on resolving it. More updates will follow.

The infrastructure issue has been successfully solved. All services have been restored and are now working as expected.

Our infrastructure third party fixed the root cause. We are working to monitor and ensure full recovery for services that were impacted.

Our infrastructure third party has identified the root cause and is working on a resolution.

We have observed a partial outage on our cloud infrastructure. You might experience intermittent loss of service. Our teams are working with our infrastructure third party to resolve the issue.

Dear Customers, Following our service alert notification, we would like to inform you the situation is resolved, and currently, no abnormal behavior should be observed. According to our initial research, some clients might have observed an increased response time, which lasted approximately between 08:35 a.m. and 09:00 a.m. UTC We will continue to monitor the system, while our investigation of the root cause of the occurrence continues. We will be sharing a more thorough analysis once our research activities are completed. In the meantime, should you notice any irregularities, kindly let us know. Thank you for your understanding and cooperation! Sincerely, PROS Support

Dear Customers, We would like to notify you that progress in mitigating the impact has been made. We continue working on further stabilizing the system and expect to have a complete resolution. Sincerely, PROS Support

Dear Customers, We are reaching out to inform you we are currently experiencing a service disruption that is causing an increase in response time and might affect the service for some users. The Team is currently investigating and working toward a resolution. We will be providing updates on our progress shortly. Thank you for your understanding and cooperation! Sincerely, PROS Support

Dear Customers, We would like to inform you the issue is permanently resolved. Production APTCO data is up to date on all PROS Data Regions and our validation activities have confirmed the resolution. We will continue monitoring the service, while our investigation of the root cause of the occurrence continues. Kindly expect an analysis once our research activities are completed. In the meantime, should you notice any unexpected behavior, kindly let us know. Thank you for your understanding and cooperation! Sincerely, PROS Support

Dear Partners, The underlying issue is resolved. It was observed due to a delay in the processing of the incoming hourly ATPCO data updates. We are currently updating our data records across the PROS cloud regions and expect the anomaly to be completely resolved shortly. Current impact estimations suggest that some of the incoming requests were processed with slightly older APTCO data, which might have resulted in unexpected pricing constructions. We will confirm as soon as the data update process is fully completed and will be sharing a more detailed root cause analysis following the completion of our research activities. Sincerely, PROS Support

Dear Customers, We want to inform you that we have identified the cause of the performance degradation. Our Team is working to resolve the issue in a short time. You will be informed promptly of the resolution. Sincerely, PROS Support

Dear Customers, Please be advised that we continue to tackle the observed unexpected behavior. As soon as additional progress is made, we will notify you immediately. Thank you for your understanding and cooperation! Sincerely, PROS Support

Dear Customers, We are reaching out to inform you we are currently experiencing a service disruption in the processing of ATPCO files updates. The team is currently investigating and working toward a resolution. We will be providing updates on our progress shortly. Thank you for your understanding and cooperation! Sincerely, PROS Support