Historical record of incidents for Proposify
Report: "We are investigating reports of major outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "We are investigating reports of major outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Elevated error rate on previews"
Last updateThis incident has been resolved.
A fix has been implemented, we are monitoring.
The issue has been identified. We are working on a fix.
We are seeing a elevated numbers of errors on the document preview pages. Our engineers are investigating the issue.
Report: "We are investigating reports of degraded performance"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "We are investigating reports of major outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Application down due to 500 errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "High level of errors with our API service"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Application down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Issue with custom domains"
Last updateThis incident has now been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Our team is aware of a DNS issue with customers using a custom domain. We are working at resolving the issue as fast as we can.
Report: "Errors on PDF export"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our team is aware of an issue with PDF exports. We’re working as fast as possible to resolve the issue.
Report: "Elevated Error Rates on Integrations"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Our team is aware of an issue with some of our Integrations. We’re working as fast as possible to resolve the issue.
Report: "Internal preview is not loading intermittently."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our team is aware of an issue with internal Previews while logged into your Proposify Account. Rest assured, Client Previews and your Client Signatures should not be affected. If you open the internal Preview link in an incognito tab, you'll be able to view your internal Previews. We’re working as fast as possible to resolve the issue.
Report: "Outage of some Proposify Features due to AWS Incident"
Last updateAWS has reported that all its services are now fully functional. The Proposify application is now fully functional.
The AWS outage has begun to resolve, and we are seeing decreased error rates with the Proposify application. We are monitoring to ensure the incident is resolved and full Proposify functionality is restored.
Amazon Web Services (AWS), which hosts the Proposify application, is suffering from a widespread outage. This is impacting some functionality on the Proposify application, including PDF export, Proposal Archiving and Proposal Sending. We will update this status page as new information from Amazon Web Services becomes available.
Report: "Proposify app is not loading properly"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing an issue with the Proposify app loading properly for all users. We are investigating the root cause of the issue now.
Report: "Intermitent issues and performance degradation"
Last updateThe incident has been resolved
A fix has been implemented and we are monitoring the results
The issue was identified and a fix is being implemented
We are continuing to investigate the performance issue.
We are currently investigating performance issues in Proposify application
Report: "Degraded Performance on Custom Preview Domains with SSL Certificates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our provider of SSL certificates for custom preview domains is currently facing degraded service. Preview links on accounts using custom SSL domains will experience degraded service, including outage. Accounts not using custom SSL domains should be unaffected. We've reached out to our certification provider and are monitoring closely for updates.
Report: "Intermittent App Availability"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing high latency and Intermittent connection issues with the Proposify application. We are investigating this issue and will post an update shortly.
Report: "SSL Certification Incident"
Last updateThis incident has been resolved.
We've tested our accounts locally and custom SSL domains appear to be loading correctly once again. We will continue to monitor the situation until we receive the "all clear" from our provider.
Our SSL provider is currently facing degraded service. Preview links on accounts using custom SSL domains will experience degraded service, including outage. Accounts not using custom SSL domains should be unaffected. We've reached out to our certification provider and are monitoring closely for updates.
Report: "AWS outage in N.East region is causing service disruptions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
AWS has mitigated the underlying issue that caused some network devices in the N.East Region to be impaired. We are seeing improvement in availability across most AWS services. Many services have already recovered, however we are working towards full recovery across services. Engineers are actively working on resolving impact to these services.
AWS has executed a mitigation which is showing significant recovery in the N.East Region. We are continuing to closely monitor the incident and they expect to continue to make progress towards full recovery.
The root cause of this issue is an impairment of several network devices in the N.East Region. We are pursuing multiple mitigation paths in parallel, have seen some signs of recovery, and continue to work towards a full recovery.
We are continuing to work on a fix for this issue.
Amazon Web Services which hosts our application is suffering from a major outage in the N.East region. We are working to mitigate the outage as much as possible while they work to resume service https://status.aws.amazon.com/
Report: "SSL Certification Incident"
Last updateThis incident has been resolved.
We've tested our accounts locally and custom domains appear to be loading correctly once again. We will continue to monitor the situation until we receive the "all clear" from our provider.
Our SSL certification provider has resumed issuance and are monitoring closely to ensure the problem has been resolved.
We are continuing to monitor for any further issues.
Our SSL provider is currently facing an outage. Preview links on accounts using custom domains will experience degraded service, including outage. Accounts not using custom domains should be unaffected. We've reached out to our certification provider and are monitoring closely for updates.
Report: "Proposify is down for maintenance"
Last updateMaintenance has been completed.
We're doing scheduled maintenance from 4am to 7am ET We are conducting regular maintenance on our infrastructure to ensure the best possible protection of your data. During this time logged-in users will be logged out, creating a risk of any unsaved work being lost. There will be no access to Proposify and all client previews and in app capabilities will be down while we complete this update.
Report: "Partial Outage"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have found the source of the issue & are working on a fix
We are currently investigating this
Report: "Issue with Secure Sockets Layer (custom domains)"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Previews with custom domains served over https are being affected so you or your client may not be able to see the proposal. We’re currently working on a solution with our provider. You can download the PDF of the proposal directly from the pipeline and send it to the client. Contact support@proposify.com if you need help with that.
Report: "Partial Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
One of our recent updates has caused an unexpected issue that is affecting the app’s performance. We have targeted the root of the problem and are currently working on a solution.
Report: "Hubspot and Salesforce webhooks"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue. Local testing is complete.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Partial Outage"
Last updateWe’ve resolved the incident.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are working to identify the problem
Report: "Partial outage"
Last updateThis incident has been resolved.
The problem appears to have been resolved but we're continuing to monitor for any further issues
The problem has been identified and a fix is currently being crafted
We are currently investigating the app being down
Report: "Proposify is down for maintenance"
Last updateWe are fully operational again.
We're doing scheduled maintenance from 9-10am EST
Report: "All systems are fully operational."
Last updateThis incident has been resolved.
We are continuing to monitor issues with proposify.com. However, the app remains fully operational so you can login directly app.proposify.com
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern .
Report: "Some of our Third Party Integrations are down."
Last updateAll third integrations are up and running
Some of our integration partners are currently experiencing technical difficulties and outages due to a DDoS attack. As a result, some of our third party integrations are temporarily disabled.
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern .
Report: "We are experiencing a slow down in the system"
Last updateProposify is running at full capacity again. Contact support@proposify.biz if you encounter any further issues.
Proposify is back up and running although you may still experience some slowness in the system. We are continuing to work on this issue.
We’re experiencing database issues right now and need to take the site down to investigate. You can still contact support by email support@proposify.biz Please check back to this page for updates.
There is a issue with loading our pages and we are looking into it. Updates coming soon
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern .
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern .
Report: "Proposify is currently down for maintenance."
Last updateWe are back up and running!
The update is taking longer than anticipated as we are currently running into deployment issues. More updates to follow.
The update is schedule to run from 9:00am to 10:00am Eastern .
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 10:00am Eastern .
Report: "Amazon Web Service is experiencing delays and downtime"
Last updateOur web host, Amazon Web Services, has resolved all issues related to working with images and PDFS, and downtime on hundreds of websites today. Proposify is now back and fully functional.
Amazon Web Services are in the process of restoring their downed services. This will take take approximately an hour before full service will be restored.
Our web host, Amazon Web Services (AWS) is having some issues serving up images and fonts. This issue is affecting hundreds of sites. We are in communication with them now and hope to have the situation resolved shortly. https://status.aws.amazon.com/
Report: "We are currently experiencing delays and downtime."
Last updateWe have identified the issue and have resolved the root cause. We are now running at full speed.
Our team is investigating the issue and will provide an update soon.
Report: "Proposify is currently down for maintenance."
Last updateThis update is complete.
The update is schedule to run from 9:00am to 9:30am Eastern.
Report: "Issue with 3rd party service provider"
Last updateThe issue has been resolved and all systems are fully operational.
The server that manages our images is experiencing problems globally. Their team is working on it and our team is monitoring the situation.
Report: "We're currently upgrading Proposify"
Last updateMaintenance has be completed and we are back up and running.
The update begins at 10:00am Eastern and will be complete at 1:00pm Eastern.
Report: "We are currently experiencing service interruptions."
Last updateThe issue has been resolved and all systems are fully operational.
Our team is currently investigating the cause.
Report: "We are currently experiencing degraded performance and are monitoring the situation."
Last updateThe issue has been resolved and all systems are fully operational.
Our team is currently investigating the issue.
Report: "Proposify.com experiencing issues."
Last updateWe are fully operational again.
We are continuing to investigate this issue.
If you are trying to access our app, you can log in directly app.proposify.com. We are currently experiencing issues with proposify.com and hope to have the problem fixed as soon as possible.