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Proof platform is experiencing problems with Identity verification and credential analysis functionality, due to a major cloud vendor outage. We are assessing the impact and mitigation strategies.

Earlier today between 6:20 PM and 6:55 PM Eastern, Proof platform experienced a major outage. During that time, business users could not view transactions; most active meetings were interrupted. The root cause was a deployment of an incorrect notification configuration, when preparing to mitigate another issue. The outage is now fixed. We apologize for any inconvenience.

This incident has been resolved.

As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage. The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.

As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage. The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.

Proof platform will be undergoing regular maintenance at this time. Proof service will be unavailable during this period.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident has been resolved.

The fix has been deployed and verified to have resolved the issue. We will continue to monitor the service.

Beginning around 7:40 AM, we noticed a situation of degraded performance related to accessing the web application. Our engineering team is actively implementing a remedy to the issue and we will update the status once the fix has been deployed.

Beginning around 7:40 AM, we noticed a situation of degraded performance related to accessing the web application. Our engineering team is actively implementing a remedy to the issue and we will update the status once the fix has been deployed.

This incident has been resolved.

The fix has been implemented in production. Notaries may need to refresh their browsers to get the update. We are monitoring to ensure the issue is fully resolved.

The fix we implemented has been tested and verified. We are moving that fix to production now.

We are still seeing some percent of blank videos in meetings. We have identified a possible cause for this issue and are implementing a fix right now.

Proof is investigating an issue with our video meeting feeds where in some cases notaries or signers are seeing blank videos. We will provide regular updates as our investigation uncovers more details.

The incident has been resolved. Documents that did not finalize earlier will be finalized automatically over the next few hours and then be available.

The fix has been implemented. New transactions should be fine. The service is going through all earlier documents that did not finalize earlier and finalizing them now. We'll continue to monitor to make sure they are all in a good state.

We've identified the cause of this situation and have a fix in progress.

Proof is continuing to investigate the root cause of this issue while preparing a workaround. We will continue to provide updates as we learn more.

We are continuing to investigate this issue. It appears to be a situation with one of our certificate providers. We are also looking at possible mitigations to get around this issue until it is fully resolved. We will continue to provide updates as we get more information.

Proof has become aware of an issue where a subset of notary meetings are completing, but the finalization of the documents is getting stuck. We are investigating the cause of this. If the meeting completed successfully, the documents should eventually be finalized and available, but some customers will be seeing delays on getting those documents.

This incident has been resolved.

We are seeing an improvement in KYC functionality. Degradation lasted through 20:13 - 20:37 period, UTC time. We'll continue to monitor until a confirmed resolution.

Major functionality of Proof platform is not impacted. We are monitoring a partial outage of KYC vendor, impacting signing flows for users without SSN or which cannot generate KBA questions.

This incident has been resolved.

We are seeing recovery with our KBA provider. We will continue to monitor and provide more updates.

We can confirm this as a major outage due to its impact on KBA. We do not have a timeline for a fix yet.

We are continuing to work on a fix for this issue.

We are observing problems with generating KBA questions due to an outage of our main KBA provider. This can impact signers ability to verify their identity and enter a meeting. Proof is assessing the impact and potential mitigations.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

One of Proof's credential analysis services experienced performance degradation earlier today. As a result, ID verification steps for some users between 12:30 to 1:15 pm ET were taking longer than expected, affecting meeting acceptance. We already observed a recovery to normal latencies and volumes. The team is monitoring and working with the vendor, expecting full recovery shortly.

This incident is resolved. Proof is observing normal credential processing durations and rates, and our vendor reporting the incident as addressed.

Proof is observing major improvements in credential processing durations; most users should not experience any delays at this point.

Proof estimates that about 10% of users may experience 10+ second delays during credential processing. Our credential analysis vendor is reporting an improvement and is working on full resolution.

Due to a partial outage of one of Proof vendors, some Proof users may experience delays when their ID's are processed before or during the meeting. The delays can be up to a few minutes; in some cases ID processing may fail and has to retried by the end user.

This incident has been resolved.

The 3rd party service has confirmed to have restored the service with a solution. We are continuing to work with the vendor to monitor the situation.

We've seen restoration of document completion in our platform. All previously impacted transactions reported to us have now been automatically reprocessed, and we haven't seen any new errors coming through. We are waiting on the 3rd party vendor for their confirmation.

We are experiencing a 3rd party service outage on signing documents, affecting a small percentage users with their document completion after meetings. This will result in delays for customers to get the fully finalized documents, until the 3rd party service is restored. We will keep everyone posted on the progress.

This incident is resolved. We are seeing no more errors. The incomplete transactions have all been verified as finalized and new transactions are going through as expected.

Our vendor has notified us that the issue is resolved on their end. We are not seeing any further issues. We will monitor and ensure that any impacted meetings are correctly resolved.

At Jul 4, 2024 12:44:00 PM UTC, Proof detected an issue with one of our third party services, which is affecting the finalization of transactions on the platform. Customers are able to complete meetings as usual, but the status is stuck in "meeting in progress". This means customers cannot download their completed documents. When the error with this service is resolved, these transactions will automatically be completed and the documents will be available. Our engineering team is investigating this issue and working with this third party service to resolve the issues ASAP. We will provide updates as soon as we have them.

Monitoring has confirmed no further issues related to this subject. Closing as resolved.

All functionality is showing as being restored at this point. We will continue to monitor the situation.

Clarification: uploading, sending and signing of eNotes is now functional. We are still working through the use case of deleting eNotes.

As we continue to monitor, we are seeing improvement on uploading eNotes, but still some errors around eNote deletion. Continuing to work with the provider on this.

The vendor has rolled back the breaking changes on their end. We are seeing the service working as expected now. Continuing to monitor.

While our eNote provider is working on a solution on their side, we are also working on a patch on our end to bypass the errors and get the service up and running again asap.

There was a breaking change from our third party provider for eNote services. This has broken our ability to interact with this service and is affecting our real estate transaction services. We are working with the provider now to get this corrected.

Error messages have returned to normal levels.

Vendor solution continues to show mixed results. Error rates are lower, but persistent. We continue to monitor the situation.

Vendor has rolled out an update and IDs have begun to pass again. We continue to monitor the situation.

The issue has been identified and a fix is being implemented.

There have been no further reports of customer experiences matching this issue. The issue has been resolved.

Some customers have experienced intermittent issues with connecting to our video meeting service. The underlying service issue has been reported as being resolved and we are now monitoring incoming connections to ensure no further interruptions are reported.

This incident has been resolved.

Engineers have applied the fix to the connectivity issue for audio and video service. We are now monitoring the service recovery and situation.

As of 8AM EST we became aware of a serious issue from a third party vendor affecting audio, video issues affecting signers making online meeting requests, performance with online meetings. Our engineering team is working on this as a top priority and we will provide more details as we have them.

This incident has been resolved.

We have completed maintenance and upgrades and systems are operational now. We will continue to monitor through Friday morning.

We are still actively working on this issue. Customers may still have issues connecting to the service and completing transactions. We will continue to provide updates as we progress.

Systems are back on line, but there may still be performance issues. Continuing to work on this issue.

We are continuing to work on this issue. Our current handling requires us to take the service off line for approximately 20 minutes or so to run a maintenance procedure. We will update as soon as things are back on line.

Notarize is experiencing some performance and stability issues with its servers and database. Some user may experience slowness or problems connecting to the system. We are investigating the issue and will resolve as soon as possible.

3rd party issue is resolved.

We are continuing to monitor for any further issues.

Notarize is monitoring an outage of a major internet provider, impacting some of our 3rd party integration services. Notarize platform itself is not impacted directly, but our customers may notice certain features not working properly.

We believe all critical emails are now being sent without delays. There is no customer impact at the moment. Notarize will continue monitoring the incident updates from the email provider, including a debrief on the root cause.

We are seeing some improvements in email delivery - critical emails are now being delivered. We are still actively monitoring the situation and assessing the impact on previously sent emails.

This issue is still ongoing, our vendor is reporting some progress in addressing it but no ETA for the final resolution. Notarize is working on workarounds to support order processing and allowing signers to access their transactions.

Update: the email send issue is still ongoing. Our email vendor posted "engineers are working on a fix" update but is unable to provide an ETA.

We are tracking a major outage of our 3rd party email provider, which started approximately at 8 am Eastern time. Most of the emails sent by Notarize platform are being delayed as a result. We do not have an ETA on the fix from the vendor yet. Once the service is restored, all delayed emails will be automatically sent.

Due to higher than expected error rates reported by a third-party service, Notarize users experienced a short duration of performance degradation during the process of uploading and processing documents.

This incident has been resolved.

A fix for this issue has been released. We are monitoring to ensure the situation is handled.

The issue has been identified and a fix is being deployed right now.

When logging into some of the Notarize applications, users are reporting being redirected back to the login page, with a URL such as https://business.notarize.com/login?redirect=%2F This sets up a loop where they are unable to log in. As a temporary workaround, deleting the "?redirect=..." part of the URL will allow most users to log in. We are investigating this issue and will have a permanent fix shortly.

The internet outage mentioned seems to be under control at this point and our third party services are functioning as expected.

There is currently a major internet outage affecting much of the northeastern United States. This is having a direct affect on some of the third party services that the Notarize platform relies on. Users may experience slowness or instability in the service. We will continue to monitor this ongoing issue and provide updates on any changes or resolution.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

The fix has successfully applied to the production system. We will continue to monitor all metrics of the platform.

While we are testing and preparing to deploy a change to remediate the situation, we added additional resources to the system. Now all queued up jobs have been successfully processed, and all incoming jobs are coming through normally. We will continue to monitor the situation, and keep you all updated once the more permanent solution is applied to the system

Current our back end document job process is experiencing slowdown due to resource constraints. We have identified an issue with the way we manage async job processes, and is actively working on a quick remedy to alleviate the situation. Once the change is deployed, all queued up jobs will be processed. We will keep you updated on the progress.

eNote related issues have been addressed.

Notarize confirmed the ongoing eNote issues are a result of eVault's performance degradation, which is a lingering issue from the outage earlier today. Our eVault vendor confirmed performance impact but we do not have a timeline for the fix yet.

We are receiving reports from some users observing lingering eNote issues in meetings. Our technical team is investigating.

Our eVault vendor notified us that the problem is addressed. Notarize confirmed eNote functionality is now restored. We will continue monitoring eNote related services.

Notarize was able to confirm the root cause is a problem in the production environment of our eVault vendor. The issue started around 10:55 am Eastern time. Our vendor acknowledged the problem and their technical team is working on restoring the service. We do not have a timeline for the resolution yet.

We have identified an issue involving the service used during the processing of real estate transaction eNotes. The engineering teams are engaged in working to resolve the issue as quickly as possible.

As of 4 pm Eastern time, the email service has been restored. Most of the delayed, high priority emails were already resent, and the remaining ones will be automatically resent in the next 30 minutes.

Starting 2:40 pm Eastern time, Notarize platform is experiencing delays in sending emails to our users, due to a 3rd party email provider partial outage. We are monitoring the situation and will provide an update in the next hour. We expect all emails will be sent out once the service is restored.

We can confirm that Notarize platform is now operating normally. The engineering team will be working on improving our automated capacity management in the next few weeks.

Since adding extra system capacity, we are observing document processing and transaction sends operating normally. We will continue monitoring the platform.

We are observing elevated error rates related to document uploads and transaction sends. We are adding additional capacity to our system to mitigate, and the on-call team is investigating the details.

This incident has been resolved.

We are continuing to monitor for any further issues.

The fix has been successfully deployed to production, and we were able to confirm it resolved mobile user signup and login issue! We will continue to monitor the system in the next few hours.

We are now in the process of preparing to deploy the final fix to production shortly.

We have started testing the fix, and preliminary result so far has confirmed signup and login issues for mobile users on both iOS and Android will be addressed by this fix. Further and broader testing is still ongoing. Will post update on final solution shortly.

Engineering has identified a fix to address the issue affecting Notarize mobile app users. We are actively reviewing the change, and will start testing it shortly to confirm the solution.

We are continuing to investigate this issue.

We have identified a new issue affecting our mobile signers on both iOS and Android platforms. These signers will not able to sign up, or login using their mobile devices. The work around is for them to use a web browser in desktop. We are actively research for a solution, and will post update shortly.

Branch.io API latency and uptime have both remained stable thorough the monitoring period and they have formally resolved the issue. We no longer observe any issues with notary meeting starts.

A fix has been implemented and we are monitoring the results.

Branch.io has reported that they have resolved the underlying issue with their API service. In conjunction with that announcement, improved notary meeting successful entry rates have been observed. We are continuing to monitoring the meeting entry success rates to validate that the issue has been fully resolved.

After further investigation and reports, the underlying Branch.io api outage has also been found to sporadically impact notaries abilities to connect to selected calls and enter the meeting.

We are continuing to investigate this issue.

We are currently investigating an issue caused by a reported outage of Branch.io. Branch.io is used to route users on mobile devices to their transactions on our mobile app. During this time, it is recommended that users experiencing any issues attempting to access their transaction on their mobile app move to using browser on a PC device.

Meeting entry rates continue to remain at expected levels. After a positive resolution of their service outage and evaluating the service success rates for LexisNexis a maintenance window will be scheduled to modify the service selection order.

Mitigation steps have been executed to temporarily switch identity verification traffic to a secondary source. Signers are again able to complete the identity verification process and enter meetings.

As of approximately 2:48 PM EST we became aware of a serious issue affecting the ability for signers to successfully complete the identify verification process and enter meetings. LexisNexis, a third-party service used for identify verification is experiencing an outage. Our engineering team is working on this as a top priority and we will provide more details as we have them.

The fix has been deployed as of 9:45 am Eastern time, and all delayed emails were resent successfully. The new email sends are also working as expected. We apologize for the inconvenience this caused to our customers. Our teams will debrief and perform an RCA process to improve our delivery going forward.

The engineering team found the root cause of the delayed email sends. The fix is implemented and is being tested. We estimate the problem to be fixed in production by 10 am Eastern time.

Notarize application email sends are being delayed starting Monday June 7th, 8:45 am Eastern time. This impacts email delivery to notary, signers, business and real estate users. The engineering team is working on identifying the root cause. We expect that all delayed emails will be automatically send once the issue is fixed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Beginning around 10:30am EST, we noticed a situation of degraded performance in some of Notarize's servers. This has affected placing of orders and transaction processing - slowdowns and some failures. We have increased the resources on these services an are continuing to investigate the cause. We will provide more details as we have them.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified potential causes of the performance degradation, and have follow up actions to remediate them. In the meantime, we will monitor our system and close the incidence if no more timeout issues occur.

The performance issues have now largely subsided. We are still looking at the root cause of the spike of the slowdown that just took pace and will provide further updates. In the meantime, you should expect the operation responses and function to start coming back to normal.

We are continuing to investigate this issue.

We are current seeing our system side performance degradation, affecting a number of functions such as request timeouts from our applications. We are actively looking into our infrastructure to determine the root cause.

Our vendor applied a performance fix late on Wednesday 8/18. We have been monitoring eNote functionality throughout Thursday; we observed no issues. We are closing this incident as resolved.

Notarize platform experiences occasional timeouts and failures related to eNotes on real estate transactions. This is due to performance issues with one of our vendors. The vendor is aware and is working on a fix. Meanwhile, we suggest Notarize customers and users retry failed operations.

Since the vendor's remediation was enacted, there have been no additional timeout issues reported.

The vendor has taken steps to reduce the performance concerns. We'll continue to monitor the service over the next hour for any new occurrences of the timeout events.

Notarize platform is experiencing timeouts and failures related to the pushback of documents to the Encompass system for real estate transactions. This is due to technical issues with the vendor. The vendor is aware and is working on the issue.

This incident has been resolved.

The 3rd party service is reported to have mostly been restored. We will keep monitoring the situation.

We are continuing to work on a fix for this issue.

Around 4:56PM EST today Notarize detected an issue with one of our third party services, which may be impacting our Encompass integration for importing documents. These imports will resume once the 3rd party service is restored, but there will be delay as a result. Our engineering team is investigating this issue and working with the third party service to resolve the issues ASAP. We will provide updates as soon as we have them.

This issue is resolved. In the process of troubleshooting it, we also identified that our PKI provider experienced an outage which impacted notary service operations. We will be regrouping internally to perform an RCA process and improve our operations going forward.

The on-call team applied a short term fix around 10:40 am Eastern time. We are seeing meeting acceptance and the error rates going back to normal. We will continue to monitor the situation closely.

We are observing increased error rates related to signers trying to enter a RON meeting. Some notaries are unable to accept meeting requests. Some signers are observing increased wait times. On-call engineering team is investigating the issue.

The application is performing normally. The engineering team was able to monitor the problem real time and identify several optimization opportunities. We will be pursuing them in the near future to improve the scalability of Notarize platform long term.

We are observing the application returning to normal performance.

Notarize application is experiencing degraded performance and increased error rates in the functionality related to RON meetings. We are investigating the problem and will send more updates shortly.

We can confirm that short term capacity increase mitigated this issue fully today. Long term application fix will be deployed next week. Closing as resolved. We apologize for the inconvenience and disruption this issue caused.

* The engineering team found the root cause of today's meeting performance problems. It will require an application hotfix to address. We are working on a corresponding change and a test plan. We expect it to deploy to production early next week. * Meanwhile, the team doubled the capacity of our server infrastructure to mitigate this issue short term. * The capacity increase was done around 3:45 pm Eastern time - the application has been behaving normally since then. We will continue monitoring production for the rest of the day.

Notarize application is experiencing degraded performance and increased error rates in the functionality related to RON meeting starts and notary functionality. We are investigating the problem and will send more updates shortly.

This issue is now resolved. Notary meetings are occurring and documents are being finalized.

We are continuing to monitor for any further issues.

The system shows both meeting starts and document finalization tasks are operating normally. We continue to monitor the system for any residual effects.

The system shows both meeting starts and document finalization tasks are operating normally.

Software changes have been deployed to production and our initial monitoring of the system show that the document finalization tasks are completing normally.

Software changes are currently being tested to fix the certificate routing issues that have caused some notaries to be unable to start meetings and document finalization delays.

While the engineering team continues to investigate additional mitigation strategies to allow impacted notaries to enter meetings, the notary support team is also working with impacted notaries to individually resolve their issues.

The engineering team continues to investigate additional mitigation strategies to allow effected notaries to enter meetings.

While the investigation continues, a code change is being prepared to help further mitigate the certificate related failures.

Notarize and our certificate vendor are continuing to investigate the certificate verification issue. A subset of notaries continue to be available to start meetings.

Notarize and our certificate vendor are continuing to investigate the certificate verification issue. A subset of notaries continue to be available to start meetings.

Notarize and our certificate vendor are continuing to investigate the certificate verification issue.

Notarize and our certificate vendor have identified the potential source of the issue as being a loop in the certificate chain. When this validation error occurs, it will prohibit a notary from being able to start meetings. Some notaries continue to have access to the system and are able to complete meetings.

We and our certificate provider are continuing to investigate the issue.

Notarize has identified this issue as stemming from one of our signing certificate providers. The provider has acknowledged and identified the issue on their end and is prioritizing a fix.

We are continuing to investigate the source of this problem. We are also investigating a short term fix that would allow notaries to connect to meetings as a first phase. We'll continue to update status every 30 minutes or if there are any new updates worth reporting.

We have now identified that this issue is preventing notaries from connecting to meetings. We are continuing to investigate.

Notarize has become aware of a problem with the system used to finalize documents on our platform. Notary meetings should continue to function properly, but there will be a delay in receiving finalized documents. We are investigating and will continue to update.

This has been resolved.

We have identified the cause of this issue and will be working on reactivating the Shiftboard accounts of all of our notaries. Note, this does not affect the ability of notaries to connect to the Notarize platforms.

Notarize has identified an issue where some notaries on the platform are being told that their Shiftboard account is on hold. We are actively working on fixing this issue. We will continue to report every 30 minutes or whenever there is additional progress on the issue.

This incident has been resolved.

Notarize has been working on correcting an issue with validating new notary certificates. New notaries who upload their certificates or existing notaries who upload a new certificate may have their certificates fail to validate correctly and receive the message, "Unable to Unlock Digital Certificate". At this time we do not have a solid estimate on how long this will take, but we will update you with any new information.

We are continuing to work on a fix for this issue.

Notarize has identified an issue with validating new notary certificates. New notaries who upload their certificates or existing notaries who upload a new certificate may have their certificates fail to validate correctly and receive the message, "Unable to Unlock Digital Certificate". We are aware of the issue, understand the cause, and hope to have a solution in place in the next 24 hours.

This incident has been resolved.

We have successfully applied the script to update existing template libraries for affected organizations. We will continue to closely monitor the situation for existing and any new issues after the change.

We have re-assessed the impact of the issue to be smaller than originally anticipated, that only a small set of document templates that has footers that require update due to the third party name change. Majority of transactions were successfully send to and/or signed by signers. For those transactions that are stuck in draft, we have developed an update script that is ready to be applied to the affected templates. We will continue to keep you updated on the progress.

As of approximately 12:45 PM EST we became aware of a service interruption impacting customers who use Notarize Encompass integration product to place order and import documents. We understand the root cause of the issue, and our engineering team is working on this as a top priority and we will provide more details as we have them.

The AWS issues have been marked resolved and our response times continue at normal levels.

AWS reports that many services have been restored. Our monitoring of internal systems also show that error rates and response times have dropped to normal levels. System services will continue to process any delayed jobs and we'll continue to report updates as the monitoring of services continue.

Associate with the current AWS related issue, some users are reporting difficulty in reaching a Notarize service portal/url (app, business, lender, title, notary). In these cases, it is recommended that you issue a browser refresh and try accessing the portal again. In most cases the retry will successfully connect you to the portal.

AWS services has provided updates indicating that they have seen some improvements as a result of their mitigate steps, but they have yet to identify an ETA for full recovery. We'll continue to monitor and report updates as they become available.

We are monitoring the progress of the 3rd Party vendor.

Our cloud provider is reporting an increase in their API error rate and slowness in some operations. During this time we are receiving reports of users experiencing unexpected delays while uploading and managing documents on the platform. We are monitoring the progress of the 3rd-party cloud provide while they resolve the underlying issue.

Our service provider has restored their services and we have switched back to this primary workflow.

Signer ID verification issues: Third party vendor is experiencing issues with their service this impacted signer's ability to enter the meeting queue. This impacts users that were attempting to enter into a meeting with a notary during the time it took to switch to alternate paths.

This incident is resolved.

Affected eNotes have now successfully been finalized. All other systems are functioning as expected. We will continue to monitor until the third-party service provider reports that they are fully restored.

We have not seen any new reports related to the third-party service outage. We are still investigating the cause of two eNotes that failed to finalize earlier this morning, but otherwise systems seem to be functioning correctly. We are continuing to monitor the situation while the service provider finalizes their recovery.

Notarize is continuing to investigate the impact of the third-party outage. The service provider reports that service is recovering but still showing some impact. Application emails have been restored. We are seeing several cases of eNotes not finalizing, likely related to this issue. No other customer reports of other parts of the Notarize service being impacted.

Notarize is investigating reports of an issue with a third-party service provider. We have seen this affecting emails sent by our application and there are some signs that it may be affecting other parts of our application. The same issue may also be affecting other service providers we use, so we are still evaluating the exact impact to our service. We will continue to provide updates on specifics as we learn more.

This incident has been resolved.

The third party service has reported that the issue is fixed. We are seeing that meetings are completed and payments are going through now and documents are available. We will continue to monitor to ensure the situation is fully handled.

We are continuing to work on a fix for this issue.

The issue has been identified by the service provider and a fix is being worked on.

Around 1:45 PM EST Notarize detected an issue with one or more of our third party services, which may be impacting payments for certain customers, finalization of meetings and receipt of notarized documents. Our engineering team is investigating this issue and working with these third party services to resolve the issues ASAP. We will provide updates as soon as we have them. When the service is back up, payments should go through as usual, meetings will be finalized and documents will be available.

This incident has been resolved.

A fix has been implemented by our third-party partner and we are monitoring results.

We have identified an issue with a third-party partner, which impacts notaries' ability to conduct meetings with consumers. This impacts consumers ability to sign when a notary is required. We are working with the third-party to resolve the issue.

We are continuing to investigate the issue.

We are continuing to investigate this issue.

Around 12:12 PM EST Notarize detected an issue with one or more of our third party services, which may be preventing notaries from picking up calls. Our engineering team is investigating this issue and working with these third party services to resolve the issues ASAP. We will provide updates as soon as we have them.

This incident has been resolved.

Our customer support phone system is impacted by a global outage being experienced by our vendor. We are monitoring this closely. In the meantime, you can reach Notarize Customer Support via Live Chat at support.notarize.com.

A fix for the behavior has been deployed. Transactions previously displaying the continuous loading indicator are now opening and displaying normally.

The root cause of the issue has been identified and a fix is being prepared for deployment.

On July 18, 2003 from about 12:47 pm to 1:13 pm EDT, the Notarize platform experienced degraded performance, resulting in errors reaching our applications for some users in some regions. This was due to an outage on a major third party service provider. The provider solved the problem quickly and the platform has been stable since then.

This incident has been resolved. All links in previously sent and new emails are now working.

We believe we mitigated the biggest impact by making earlier changes, and resending specific emails as needed. We will keep this incident open as our vendor still continues their investigation. If you need help, please reach out to Notarize Support at support@notarize.com. We will provide another update when this incident is fully resolved.

We are still working with our third party provider on troubleshooting and fixing the problem. All emails sent after 5:40 pm Eastern time today should contain working links. Previously sent emails contain the links resulting in incorrect redirects in most cases. We are working with customers to assist with email resends, as needed.

We identified the problem with our third party email link wrapping provider. As a workaround, we are disabling the email link wrapping. Please resend the emails to get new, non-wrapped links and advise your users to do the same. The new emails should contain working links.

We are aware of the problem with some of the links in the emails sent by Notarize application, impacting some users. We are investigating and will provide an update shortly.