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Last checked 2025-06-14T13:56:57.457Z from ProNavigator's official status page

Historical record of incidents for ProNavigator

Jun 6, 2025

Report: "Autoprovisioned SSO User Login"

Last update 2025-06-06T19:38:36.857Z

monitoring2025-06-06T19:38:36.843Z

A fix has been applied and we are monitoring.

investigating2025-06-06T19:33:03.502Z

Autoprovisioned SSO users are unable to login with error: {"message": "Endpoint request timed out"}

May 27, 2025

Report: "Spinning on login for some users"

Last update 2025-05-27T17:49:41.904Z

resolved2025-05-27T17:49:41.886Z

This incident has been resolved.

monitoring2025-05-27T15:36:04.571Z

A fix has been implemented and we are monitoring the results.

identified2025-05-27T15:35:33.377Z

A fix has been deployed, and any impacted users can now log in. The ProNavigator team will continue monitoring over the next 24–48 hours to ensure there are no outstanding issues.

identified2025-05-27T14:02:33.741Z

Login is experiencing knock on effects of an outage in a 3rd party service. This prevents some users from access the platform depending on their ISP. ProNavigator team is implementing a workaround to restore access to affected users ASAP.

Report: "Spinning on login for some users"

Last update 2025-05-27T12:49:00.000Z

Resolved2025-05-27T12:49:00.000Z

This incident has been resolved.

Monitoring2025-05-27T10:36:00.000Z

A fix has been implemented and we are monitoring the results.

Update2025-05-27T10:35:00.000Z

A fix has been deployed, and any impacted users can now log in. The ProNavigator team will continue monitoring over the next 24–48 hours to ensure there are no outstanding issues.

Identified2025-05-27T09:02:00.000Z

Login is experiencing knock on effects of an outage in a 3rd party service. This prevents some users from access the platform depending on their ISP.ProNavigator team is implementing a workaround to restore access to affected users ASAP.

Sep 18, 2024

Report: "Search and Library Slowness and Timeouts"

Last update 2024-09-18T19:47:43.739Z

resolved2024-09-18T19:47:43.721Z

This incident has been resolved.

monitoring2024-09-18T19:46:30.162Z

A fix has been implemented and we are monitoring.

identified2024-09-18T19:33:31.316Z

The issue has been identified and a fix is in progress.

Jul 30, 2024

Report: "Login issues for auto-provisioned users and announcement loading issues"

Last update 2024-07-30T13:12:12.094Z

resolved2024-07-30T13:12:12.080Z

This incident has been resolved.

monitoring2024-07-30T12:41:11.018Z

A fix has been implementated and we are monitoring the results.

identified2024-07-30T11:59:03.276Z

The issue has been identified and a fix is being implemented.

Mar 18, 2024

Report: "Degraded performance of Dashboard and Library"

Last update 2024-03-18T16:03:32.224Z

resolved2024-03-18T16:03:32.209Z

The team has scaled up servers and usage has returned to normal.

identified2024-03-18T15:54:09.080Z

Some users are experiencing slowness loading content on the dashboard and library pages.

Mar 12, 2024

Report: "Announcements Module Outage"

Last update 2024-03-12T16:39:15.626Z

resolved2024-03-12T16:39:15.611Z

Our team has deployed a fix and the Announcement Module is now fully operational.

identified2024-03-12T16:14:57.313Z

We are currently experiencing technical issues with the Announcements module. The problem has been identified, and our team is actively working on a fix. We expect to resolve the issue within the next hour. We appreciate your patience and understanding.

Nov 29, 2023

Report: "Library and Search Outage"

Last update 2023-11-29T16:49:14.289Z

resolved2023-11-29T16:49:14.270Z

This incident has been resolved.

monitoring2023-11-29T16:48:25.317Z

The issue is resolved. We will continue to actively monitor.

monitoring2023-11-29T16:33:15.456Z

We’ve deployed a fix and services are being restored. Library and Search results are taking longer than normal as services are being restored. We’ll continue to monitor for lingering affects.

identified2023-11-29T15:43:18.134Z

We are continuing to work on a fix for this issue.

identified2023-11-29T15:41:47.333Z

We are investigating an issue where users are unable to access their ProNavigator Library or perform a search. We are actively investigating.

Jul 11, 2023

Report: "Access to Service"

Last update 2023-07-11T18:01:52.276Z

resolved2023-07-11T18:01:52.263Z

All systems are operational and we will continue to monitor. We apologize for the interruption and greatly appreciate your patience throughout this process.

monitoring2023-07-11T17:51:02.386Z

We have made progress on restoring system availability however we are aware problems remain for some users. We are continuing to implement solutions to restore full system functionality and we will provide continued updates on our progress.

monitoring2023-07-11T16:45:45.830Z

Some users are still experiencing delays or inconsistency in our service around Search and Filters functionality. We have identified the root cause and are currently working on a resolution that will ensure all aspects of the platform are fully functional. Updates will continue to be provided as availability of services is completely restored.

monitoring2023-07-11T15:33:16.911Z

Some users are still experiencing delays in our service. We are continuing to trouble shoot to get the service back to normal.

monitoring2023-07-11T13:50:00.728Z

Service is returning to normal, some users are still experiencing intermittent delays. We are continuing to monitor.

investigating2023-07-11T13:10:59.209Z

We are continuing to investigate this issue.

investigating2023-07-11T13:10:11.012Z

We are continuing to investigate this issue.

investigating2023-07-11T13:09:19.561Z

We are investigating an issue where users attempting to access their ProNavigator account's are not able to. We are actively investigating

Dec 7, 2022

Report: "ProNavigator Document Search"

Last update 2022-12-07T17:11:17.027Z

resolved2022-12-07T17:11:17.013Z

The changes have now been propagated throughout the system and we are now fully operational. If you still see any issues, please refresh your page.

monitoring2022-12-07T15:57:47.940Z

The issue has been identified and the changes are propagating throughout the system. In order for you to receive the fix, please refresh your page.

Jun 2, 2022

Report: "ProNavigator Document Access"

Last update 2022-06-02T19:08:56.306Z

resolved2022-06-02T19:08:56.290Z

This incident has been resolved.

investigating2022-06-02T19:08:38.200Z

We are continuing to investigate this issue.

investigating2022-06-02T18:58:43.048Z

We are currently investigating an issue that delays a document from being opened.

May 24, 2022

Report: "Compass Responses"

Last update 2022-05-24T16:50:59.956Z

resolved2022-05-24T16:50:59.937Z

This incident has been resolved.

monitoring2022-05-24T16:20:58.690Z

A fix has been implemented and we are monitoring the results.

identified2022-05-24T13:34:09.168Z

An issue has been identified affecting our compass product. The issue has been investigated and a fix is being implemented.

Apr 25, 2022

Report: "ProNavigator Document Access"

Last update 2022-04-25T15:00:29.296Z

resolved2022-04-25T15:00:29.277Z

This incident has been resolved.

monitoring2022-04-25T14:01:00.980Z

A fix has been implemented and we are monitoring the results. A browser refresh may be required.

investigating2022-04-25T13:32:29.232Z

We are currently investigating an issue that prevents certain documents from being accessed.

Nov 24, 2021

Report: "ProNavigator down"

Last update 2021-11-24T20:14:18.617Z

resolved2021-11-24T20:14:18.604Z

All systems restored.

monitoring2021-11-24T19:51:11.366Z

Our cloud provider has identified the root cause and we are starting to see the service restoring. We are continuing to monitor.

identified2021-11-24T19:37:31.043Z

We continue to monitor the outage from our cloud provider and working to see what alternative solutions are available.

identified2021-11-24T18:58:41.089Z

Our cloud provider is experiencing an outage which affects us. We are currently investigating alternative resolutions paths.

Jun 4, 2021

Report: "Sage search functionality is currently not working for some users."

Last update 2021-06-04T13:27:21.103Z

resolved2021-06-04T13:27:21.092Z

This incident has been resolved.

monitoring2021-06-04T13:21:04.364Z

A fix has been implemented and we are monitoring the results.

identified2021-06-04T13:13:13.447Z

The issue has been identified and a fix is being implemented.

investigating2021-06-04T13:07:04.858Z

We are currently investigating this issue.

Mar 24, 2021

Report: "The library page is experiencing some loading problems."

Last update 2021-03-24T13:24:58.878Z

resolved2021-03-24T13:24:58.862Z

This incident has been resolved.

identified2021-03-24T13:02:05.512Z

The issue has been identified and a fix is being implemented.

Feb 18, 2021

Report: "Some users unable to ask questions"

Last update 2021-02-18T22:47:35.643Z

resolved2021-02-18T22:47:35.628Z

This incident has been resolved.

monitoring2021-02-18T22:32:03.397Z

A fix has been implemented and we're monitoring the results.

investigating2021-02-18T22:18:45.771Z

We are continuing to investigate this issue.

investigating2021-02-18T22:18:12.398Z

We are currently investigating this issue.