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ProductPlan is currently Operational

Last checked 2025-06-14T13:53:50.579Z from ProductPlan's official status page

Historical record of incidents for ProductPlan

Dec 1, 2022

Report: "Upstream Provider DNS Issues"

Last update 2022-12-01T00:05:27.620Z

resolved2022-12-01T00:05:27.605Z

This incident has been resolved.

monitoring2022-11-30T23:29:50.996Z

We are starting to see signs of recovery, though we're waiting on our upstream provider to confirm before giving the all-clear.

investigating2022-11-30T23:12:05.743Z

We are currently investigating this issue.

Aug 24, 2022

Report: "ProductPlan Service Disruption"

Last update 2022-08-24T21:48:26.012Z

resolved2022-08-24T21:48:25.999Z

This incident has been resolved.

monitoring2022-08-24T00:10:40.256Z

A fix has been implemented and we're monitoring the approach.

Report: "ProductPlan Service Disruption"

Last update 2022-08-24T00:04:14.186Z

resolved2022-08-24T00:04:14.173Z

This incident has been resolved.

investigating2022-08-23T23:31:41.221Z

ProductPlan is currently experiencing a service disruption due to a Heroku outage.

Feb 24, 2022

Report: "Service Disruption"

Last update 2022-02-24T17:47:51.014Z

resolved2022-02-24T17:47:51.000Z

This incident has been resolved.

identified2022-02-24T17:19:39.906Z

The application appears to be recovering.

identified2022-02-24T17:13:33.212Z

Heroku engineers are recovering affected routing components.

investigating2022-02-24T17:04:13.435Z

We are continuing to investigate this issue.

investigating2022-02-24T17:00:23.825Z

We are currently investigating an issue with one of our third-party providers.

Feb 15, 2022

Report: "Service Disruption"

Last update 2022-02-15T23:06:17.827Z

resolved2022-02-15T23:06:17.812Z

A fix has resolved this issue for the ProductPlan application.

identified2022-02-15T22:36:10.586Z

This issue is affecting west coast customers only (California & Nevada).

investigating2022-02-15T22:05:26.914Z

Cloudflare is currently experiencing a service disruption that's affecting ProductPlan's application.

Nov 12, 2020

Report: "Service Disruption"

Last update 2020-11-12T22:31:16.448Z

resolved2020-11-12T22:31:16.435Z

This incident has been resolved.

investigating2020-11-12T21:08:04.728Z

Some customers may be experiencing an error page prompting to refresh. We are currently investigating.

Jul 17, 2020

Report: "Service Disruption"

Last update 2020-07-17T23:07:17.613Z

resolved2020-07-17T23:07:17.597Z

This incident has been resolved.

investigating2020-07-17T21:53:24.998Z

We are currently investigating an issue related to a Cloudflare service disruption.

Apr 1, 2020

Report: "ProductPlan Downtime"

Last update 2020-04-01T21:20:59.143Z

resolved2020-04-01T07:30:00.000Z

Partial service disruption from 12:32 - 12:38pm PST.

Mar 16, 2020

Report: "ProductPlan Downtime"

Last update 2020-03-16T20:07:43.220Z

resolved2020-03-16T20:07:43.200Z

This incident has been resolved.

investigating2020-03-16T19:53:05.674Z

We are currently investigating this issue.

Report: "ProductPlan Downtime"

Last update 2020-03-16T16:35:40.846Z

resolved2020-03-16T16:35:40.831Z

This incident has been resolved.

investigating2020-03-16T16:23:57.080Z

We are currently investigating this issue.

Oct 8, 2019

Report: "Service Disruption"

Last update 2019-10-08T18:47:30.682Z

resolved2019-10-08T13:06:41.000Z

Users may have experienced intermittent 503 errors for approximately 11 minutes.

Aug 14, 2019

Report: "Application Issue"

Last update 2019-08-14T22:29:21.304Z

resolved2019-08-14T22:29:21.228Z

We have resolved the issue and the application should be operating normally.

monitoring2019-08-14T22:26:30.136Z

As part of a regular release there was an issue with cookies. We are continuing our investigation and rolling back the update. If you clear your cookie for the site you will be able to reconnect.

investigating2019-08-14T21:48:49.710Z

We are investigating an issue where some users are experiencing an issue with logging into the application.

Aug 9, 2019

Report: "Service Disruption"

Last update 2019-08-09T00:52:29.903Z

resolved2019-08-08T11:00:32.339Z

Our application was temporarily unavailable or experienced degraded performance.

May 22, 2019

Report: "Application Slowness Issue"

Last update 2019-05-22T21:57:57.183Z

resolved2019-05-22T21:57:57.174Z

As part of our biweekly software updates, an upgrade job used more resources than anticipated and caused a brief slow down in servicing some user requests for a few minutes. Once we noticed the raised job status we reduced the load and systems returned to normal. We will review our release procedures to ensure this sort of load does not occur in the future.

Apr 5, 2019

Report: "Service Disruption"

Last update 2019-04-05T21:51:35.781Z

resolved2019-04-04T01:00:31.487Z

Our application was temporarily unavailable or experienced degraded performance.

Mar 13, 2019

Report: "Application Down"

Last update 2019-03-13T07:49:02.142Z

resolved2019-03-13T07:49:02.132Z

We experienced a hardware failure and our automated systems switched over to a backup. The system was down for a couple minutes during this process.

Jan 18, 2019

Report: "One of our service providers is having an issue"

Last update 2019-01-18T20:10:33.560Z

resolved2019-01-18T20:10:33.546Z

Our third party provider has resolved the issue.

investigating2019-01-18T20:05:54.195Z

Our help chat system is run by a third party system and they are currently having issues beyond our control. We are in touch with their support team and will report any additional information we can share. You can reach us via email at support@productplan.com

Aug 23, 2018

Report: "Application Issue - Exporting roadmaps"

Last update 2018-08-23T14:34:21.818Z

resolved2018-08-23T14:34:21.795Z

This incident is now resolved.

investigating2018-08-23T14:33:02.891Z

We have corrected the issue and exporting will complete promptly now.

investigating2018-08-23T13:57:01.106Z

We are investigating an issue when exporting to PDF/PNG or XLS is not completing.