Procore Technologies

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Historical record of incidents for Procore Technologies

Report: "Procore Errors"

Last update
identified

We are aware of errors across some regions of Procore. Some users will be unable to access the site at this time and we are working to resolve the issue as quickly as possible.

Report: "UK01 Scheduled Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

During this scheduled maintenance, customers in our UK01 zone may experience processing delays when creating 'Open Items'. Thank you for your patience as we work to improve our platform.

Report: "Intermittent Loading Failures for Multiple Tools"

Last update
resolved

This Incident has been Resolved.

monitoring

The vendor has implemented a fix and blank pages or loading failures on Procore tools are starting to recover. We will continue to monitor to ensure a full resolution.

identified

Engineers are aware of a vendor related issue causing impact where users may be experiencing blank pages and loading failures for multiple tools in Procore. RFIs, Submittals, and PDM have been impacted by this incident. Updates will be provided as they become available. Thank you for your patience.

Report: "Intermittent Loading Failures for Multiple Tools"

Last update
Resolved

This Incident has been Resolved.

Monitoring

The vendor has implemented a fix and blank pages or loading failures on Procore tools are starting to recover. We will continue to monitor to ensure a full resolution.

Identified

Engineers are aware of a vendor related issue causing impact where users may be experiencing blank pages and loading failures for multiple tools in Procore. RFIs, Submittals, and PDM have been impacted by this incident. Updates will be provided as they become available. Thank you for your patience.

Report: "Scheduled Procore Web Application Downtime"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Update

We will be undergoing scheduled maintenance during this time.

Scheduled

We would like to inform you that scheduled maintenance will take place on Saturday, 24 May 2025 between 5:00 PM and 8:00 PM Pacific (Sunday, 25 May 2025 between 12:00 AM and 3:00 AM UTC). During this maintenance window, the Procore web application will be unavailable. Mobile applications may still be used in offline mode during this time. This planned upgrade is part of our ongoing commitment to enhancing the reliability and performance of the Procore platform. We appreciate your patience and continued support as we work to serve you better.

Report: "Multiple tools sending errors to users"

Last update
resolved

During the incident, users experienced errors from multiple tools. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate the errors seen across multiple tools. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

We are continuing to investigate the issue with multiple tools sending errors to users. More information as soon as it's available.

investigating

We are continuing to investigate this issue.

investigating

Our engineering team is investigating multiple tools sending errors to users. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Report: "Multiple tools sending errors to users"

Last update
Resolved

During the incident, users experienced errors from multiple tools. Our engineering team has restored normal functionality, this incident has been resolved.

Monitoring

Our engineering team has implemented a solution to remediate the errors seen across multiple tools. We are monitoring the situation to ensure a complete resolution.Additional updates will be provided as new information becomes available.

Update

We are continuing to investigate the issue with multiple tools sending errors to users. More information as soon as it's available.

Update

We are continuing to investigate this issue.

Investigating

Our engineering team is investigating multiple tools sending errors to users. We are actively working towards a solution.Additional updates will be provided as new information becomes available.

Report: "Some Data not updating in 360 Reporting and Procore Analytics 2.0"

Last update
resolved

During the incident, users experienced some stale data in 360 Reporting and Procore Analytics 2.0. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate the stale data in 360 Reporting and Procore Analytics 2.0. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified the cause of the stale data in 360 Reporting and Procore Analytics 2.0. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating some stale data in 360 Reporting and Procore Analytics 2.0. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Report: "Some Data not updating in 360 Reporting and Procore Analytics 2.0"

Last update
Resolved

During the incident, users experienced some stale data in 360 Reporting and Procore Analytics 2.0. Our engineering team has restored normal functionality, this incident has been resolved.

Monitoring

Our engineering team has implemented a solution to remediate the stale data in 360 Reporting and Procore Analytics 2.0. We are monitoring the situation to ensure a complete resolution.Additional updates will be provided as new information becomes available.

Identified

Our engineering team has identified the cause of the stale data in 360 Reporting and Procore Analytics 2.0. We are actively working towards a solution.Additional updates will be provided as new information becomes available.

Investigating

Our engineering team is investigating some stale data in 360 Reporting and Procore Analytics 2.0. We are actively working towards a solution.Additional updates will be provided as new information becomes available.

Report: "Intermittent Errors"

Last update
resolved

This incident has been Resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified an issue that is causing intermittent errors across Procore for some customers. Our engineering team is working towards a resolution.

Report: "Intermittent Errors"

Last update
Resolved

This incident has been Resolved.

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

We have identified an issue that is causing intermittent errors across Procore for some customers. Our engineering team is working towards a resolution.

Report: "Platform Degradation | 503 Errors Across Procore"

Last update
resolved

During the incident, some users may have intermittently experienced 503 errors when navigating the Procore platform. Normal functionality has been restored and this incident has been resolved.

monitoring

Our engineering team has restored normal functionality to Procore and users should no longer be experiencing errors when navigating the platform. We are monitoring to ensure complete resolution.

investigating

Our engineering team is investigating an issue causing some users to experience intermittent 503 errors when navigating to certain tools or pages within Procore. We are working to resolve functionality as soon as possible.

Report: "Intermittent Errors Accessing the Procore Application"

Last update
resolved

This incident has been resolved, the Procore application is functioning as expected.

identified

We understand users may be experiencing intermittent errors when navigating or logging in to the Procore Application. At this time, teams are working diligently to resolve the issue. Updates will be provided as they become available or within the next 60 minutes.

Report: "Degraded Performance on Procore Web Application"

Last update
resolved

This incident has been resolved.

monitoring

The latency across some areas of Procore has been mitigated. Our engineering teams continue to monitor for full resolution.

investigating

We are continuing to investigate this issue.

investigating

We are investigating intermittent latency across some areas of Procore

Report: "Procore Web Application Errors"

Last update
resolved

During the incident, users experienced errors on the Procore Web Application. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate the Procore Web Application errors. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering teams are continuing to work on restoring normal functionality to the Procore Web Application. We thank you for your patience as we work on this with top priority. An additional update will be posted as soon as possible.

identified

Our engineering team has identified an issue causing errors seen in the Procore Web Application. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Report: "Regional Platform Degradation"

Last update
resolved

The vendor incident has been resolved and normal functionality has been restored to the Procore platform.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are aware of an issue impacting customers within a specific region (Sydney, Australia) due to a vendor related incident. We are working with our vendor for up to date information as they work to find a resolution. During this time users may see intermittent errors when accessing the Procore platform.

Report: "Intermittent 500 Errors"

Last update
resolved

This incident has been resolved.

monitoring

Errors are no longer happening across the application. We are monitoring to ensure a full resolution

investigating

We are currently investigating intermittent errors across the web application and are working to resolve as quickly as possible.

Report: "Platform Degradation | Intermittent 500 Errors"

Last update
resolved

During the incident, some users may have experienced intermittent 500 errors while navigating the Procore platform. Our engineering team has restored normal functionality and this incident has been resolved.

monitoring

Our engineering team has implemented a fix and restored normal functionality to Procore. Users should no longer be experiencing 500 errors when navigating the platform. We are monitoring to ensure complete resolution.

investigating

Our engineering team is continuing to investigate an issue where some users may be intermittently experiencing 500 errors when navigating the Procore platform. Clearing browser cache may temporarily allow users to navigate past the error page as a workaround.

investigating

Our engineering team is investigating an issue where some users may be intermittently experiencing 500 errors when navigating the Procore platform. We are working to restore normal functionality as soon as possible.

Report: "Degraded performance on some tools across the Procore platform"

Last update
resolved

During the incident, users experienced performance degradations in some of our tools. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate performance degradations in multiple tools. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where certain tools are degraded functionality. We are actively working towards a solution. Additional updates will be provided as new information becomes available

Report: "Errors on Procore web application"

Last update
resolved

During the incident, users were unable to access Procore. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate issues accessing Procore. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified the cause of access issues. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating issues accessing Procore. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Report: "Bidding | Intermittent Loading Issues"

Last update
resolved

During the incident, some users may have experienced intermittent blank pages in the Bidding tool. Normal functionality has been restored and this incident is resolved.

monitoring

Our engineering team has implemented their solution for the intermittent Bidding tool loading issues and are monitoring the situation to ensure a complete resolution.

identified

Engineers have identified the underlying cause of the intermittent loading issues within the Bidding tool and are taking steps to mitigate.

investigating

Some users might be experiencing issues when using the Bidding tool. Our engineers are investigating and are working to restore normal functionality.

Report: "Some Procore PDFs are not Exporting"

Last update
resolved

This Incident has been resolved

monitoring

A fix has been implemented and PDFs are now functioning correctly across all tools. We will continue to monitor to ensure a full resolution.

identified

The issue has been identified and we are working towards a resolution.

investigating

We are investigating an issue where PDFs are not able to be exported from multiple Procore Tools

Report: "Platform Degradation | Upstream Connect Errors"

Last update
resolved

During the incident, some users may have experience slowness or intermittent errors while navigating the Procore platform. Our engineering team has restored normal functionality and this incident has been resolved.

monitoring

The engineering team is monitoring the solution for the slowness some users may have experienced to ensure a complete resolution.

identified

Our engineering team has identified the underlying cause of the Upstream Connect errors in the Procore platform and is working towards a solution.

investigating

Our engineering team is investigating an issue causing some users to experience slowness or Upstream Connect errors when navigating the Procore platform.

Report: "Intermittent PDF Export Issues in Schedules, Reports and RFIs"

Last update
resolved

Engineers have resolved the issue impacting PDF exports within various tools. This incident has been closed.

monitoring

Engineers have implemented a fix to mitigate PDF export issues for Schedule, Reports and RFIs. Teams will continue monitoring at this time. Additional updates will be provided as new information becomes available.

investigating

Engineers are investigating an issue where some customers may be experiencing problems when exporting PDFs from the Schedule tool, Reports and RFIs. Teams are working diligently to resolve this incident. Updates will be provided as new information becomes available.

Report: "Some users may experience delays in processing drawing uploads"

Last update
resolved

During the incident, users experienced delays with processing drawing uploads. Our engineering team has restored normal functionality, this incident has been resolved.

investigating

Our engineering team is investigating an issue where some users may experience delays in processing drawing uploads. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Report: "Subcontractor Invoices Failing to Export to Intacct"

Last update
resolved

Engineers have successfully resolved this incident. All subcontractor invoices are exporting as expected.

identified

Engineering teams have identified the issue impacting some ERP integrations and are working towards a fix. Customers may continue to experience subcontractor invoices failing during exports and other integration errors at this time. Updates will be provided as new information becomes available.

investigating

Engineering teams are currently investigating an issue where Subcontractor invoices are failing to export to Intacct. These failures may also be impacting Workday, Acumatica, and other Boomi integrations for a subset of customers. Updates will be provided as new information becomes available.

Report: "Drawings Intermittently Unavailable"

Last update
resolved

Intermittent issues accessing the 'Drawings' tool has been mitigated. This incident has been resolved.

investigating

Some customers are intermittently unable to access the ‘Drawings’ tool. Engineers are working towards a solution at this time. Updates will be provided as new information becomes available.

Report: "Intermittent login and performance issues"

Last update
resolved

During the incident, users experienced intermittent issue with login and performance degradation. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate intermittent issue with login and performance degradation. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an intermittent issue with login and performance degradation in the application. Additional updates will be provided as new information becomes available.

Report: "Some customers are experiencing performance issues when signed in and others might experience issues logging in"

Last update
resolved

During the incident, users experienced intermittent login and performance issues. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate intermittent login and performance issues. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

We are continuing to investigate this issue.

investigating

Our engineering team continues to investigate an intermittent issue with login and performance degradation in the application. Additional updates will be provided as new information becomes available.

investigating

The team continues to investigate the issue that results in degraded performance and issues with logging in in some cases.

investigating

Our engineering team is investigating an issue resulting in sign-in issues and performance degradation in the application. Additional updates will be provided as new information becomes available.

Report: "Users being redirected to developer.procore.com"

Last update
resolved

During the incident, users were redirected away from the Procore application from 4:17 PM CT to 4:23 PM CT. Our engineering team has restored normal functionality. Please refresh your browser and delete the cache to access Procore application. This incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate the redirect issue. Please refresh your browser and delete the cache to access Procore application. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified the cause of the redirect. Please refresh your browser and delete the cache to access Procore application. Additional updates will be provided as new information becomes available.

investigating

We are continuing to investigate this issue.

investigating

Our engineering team is investigating an issue where users may be redirected to developer.procore.com when logging into Procore application. Additional updates will be provided as new information becomes available.

Report: "Platform Degradation | Some Procore Tools Inaccessible"

Last update
resolved

During the incident, some users may have experienced Bad Gateway errors when navigating to certain tools or pages within the Procore platform. Our engineering team has restored normal functionality and this incident has been resolved.

monitoring

Our engineering team has restored normal functionality to Procore and users should no longer be experiencing Bad Gateway errors when navigating the platform. We are monitoring to ensure complete resolution.

identified

Our engineering team has identified the source of the issue causing some users to experience Bad Gateway errors when navigating to certain tools or pages within Procore and are taking action to restore functionality.

investigating

Our engineering team is investigating an issue causing some users to experience Bad Gateway errors when navigating to certain tools or pages within Procore. We are working to resolve functionality as soon as possible.

Report: "Platform Degradation | 500 Errors + Login Issues"

Last update
resolved

During the incident, some users may have experienced errors when navigating the Procore platform or when attempting to login to Procore. Our engineering team has restored normal functionality and this incident has been resolved.

monitoring

Our engineering team has implemented their solution for users who experienced errors when navigating the Procore platform and when logging in and are monitoring the situation to ensure a complete resolution.

identified

Our engineering team has identified the underlying cause of the issue where some users were experiencing 500 errors when navigating the Procore platform or when attempting to login. The team is working towards a solution to restore functionality.

investigating

Our engineering team is investigating an issue causing some users to experience 500 errors when navigating the Procore platform or when attempting to login.

Report: "Some Procore Tools are Inaccessible"

Last update
resolved

Our engineering team has restored normal functionality to all Procore tools. This incident has been resolved.

monitoring

Customers are no longer seeing errors when navigating to some tools. We are continuing to monitor the situation to ensure a complete resolution.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are investigating errors when navigating to some tools in Procore. Our engineering teams are working to resolve functionality as soon as possible.

Report: "Platform Degradation | Upstream Connect Errors + Login Issues"

Last update
resolved

This Incident has been resolved

monitoring

Customers are no longer experiencing Upstream Connect errors when navigating to the Procore platform and are able to login successfully. We are monitoring to ensure no further customer impact.

investigating

Our engineering team is investigating an issue causing some users to experience Upstream Connect errors when navigating the Procore platform or when attempting to login.

Report: "Support Documentation Site Unavailable"

Last update
resolved

During the incident, the support documentation site was unavailable. Normal functionality has been restored, this incident has been resolved.

monitoring

Service with our support documentation site has been restored. We are monitoring to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

We are investigating an issue with the availability of our support documentation site, support.procore.com Additional updates will be provided as new information becomes available.

Report: "Platform Degradation | Intermittent Errors Across Platform"

Last update
resolved

Our engineering team has restored normal functionality to the Procore platform.

monitoring

Our engineering team is monitoring the solution for intermittent errors when navigating the Procore platform to ensure a complete resolution.

investigating

Our engineering team is investigating an issue causing some users to intermittently experience errors when navigating the Procore platform.

Report: "Issues with Company Selection"

Last update
resolved

During the incident, users with access to multiple Procore Companies experienced errors while logging in. Additionally, users with access to multiple Procore Companies who were already signed in were unable to switch to another Company. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate Company Selection issues for users who are in multiple Procore Companies. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified an issue with Company Selection functionality in Procore. Users with access to multiple Procore accounts currently signed into Procore will experience problems changing to another company. Users with access to multiple Procore accounts actively signing into Procore will experience an error upon logging in. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Report: "Live chat is unavailable"

Last update
resolved

During the incident, users experienced an issue accessing the Live Chat feature. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate the issue with the Live Chat. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where users may be experiencing an issue accessing the Live Chat feature. Additional updates will be provided as new information becomes available.

Report: "Issues Accessing Portfolio and Payments Tools"

Last update
resolved

During the incident, some users experienced errors on the Portfolio page, as well as missing features in the Payments tool. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate errors for some customers on the Portfolio and Payments tools. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where some users may be experiencing errors while accessing the Portfolio tool. Additional updates will be provided as new information becomes available.

Report: "Platform | Procore Emergency Maintenance"

Last update
resolved

During the incident, users initially experienced errors accessing the application, leading to performance of emergency maintenance. The first mitigation attempt did not produce the desired outcome, leading to an additional emergency maintenance period. Once the source issue was mitigated, the maintenance page could be safely removed while allowing processes to resume. Our engineering team has observed that normal functionality has resumed, this incident has been resolved.

monitoring

Update - processing delays are clearing. Our engineering team is continuing to monitor the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

monitoring

Our engineering team has removed the emergency maintenance page. We are continuing to work on this incident to ensure a complete resolution. Customers may still experience some delays in processing Drawings, Punch Items, Daily Log, and other file upload processing. Additional updates will be provided as new information becomes available.

identified

Our engineering team has encountered a problem with our implemented fix, we are re-enabling our emergency maintenance page for impacted users. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

monitoring

Our engineering team has removed the emergency maintenance page. We are continuing to work on this incident to ensure a complete resolution. Users may experience delays in Drawings, Punch Items, and some uploading processes. Additional updates will be provided as new information becomes available.

identified

We are continuing to work on a fix for this issue.

identified

Our engineering team is working on a resolution for an issue impacting the application. Impacted users will see a maintenance page and we will continue to provide updates as more information becomes available.

investigating

Our engineering team is investigating an issue where users may be experiencing intermittent errors across the Web Application Platform. Additional updates will be provided as new information becomes available.

Report: "Platform | Intermittent Errors on Web Application Platform"

Last update
resolved

During the incident, users experienced an issue which may have resulted in errors associated with long running request times on the platform. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate an issue which may have resulted in errors associated with long running request times on the platform. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

Report: "Issues Accessing Procore"

Last update
resolved

During the incident, some users experienced error pages while logging in and navigating Procore. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate error pages while accessing Procore. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating a situation where some users may be experiencing error pages while accessing Procore. Additional updates will be provided as new information becomes available.

Report: "Processing Delay on Multiple Tools"

Last update
resolved

During the incident, users experienced delays with processing across multiple tools. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate delays with processing across multiple tools. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where users may be experiencing delays with processing across multiple tools including Email delivery, Uploads in various tools, Image Processing, and Project Creation. Additional updates will be provided as new information becomes available.

Report: "PDF | Single-item PDF exports stalling or failing to complete."

Last update
resolved

During the incident, users experienced single item PDF exports failing to complete. Our engineering team has restored normal functionality, this incident has been resolved. If required, requested PDFs exports during the duration of impact can be resubmitted by the user and/or client API software.

monitoring

Our engineering team has implemented a solution to remediate single-item PDF exports failing to complete. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified the cause of single item PDF exports failing to complete. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where users may be experiencing single item PDF exports stalling or failing to complete. Additional updates will be provided as new information becomes available.

Report: "Missing information in Enhanced Reporting"

Last update
resolved

During the incident, users experienced missing information in the Enhanced Reporting tool. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to reload any missing information in the Enhanced Reporting tool and all data is again visible. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified the cause of missing information in the Enhanced Reporting. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Report: "Exporting PDFs broken across multiple tools"

Last update
resolved

During the incident, users experienced issues exporting PDFs across multiple tools. Our engineering team has restored normal functionality, this incident has been resolved.

investigating

Our engineering team is investigating an issue where users may be experiencing issues exporting PDFs across multiple tools. Additional updates will be provided as new information becomes available.

Report: "Platform | Intermittent Errors on Web Application Platform"

Last update
resolved

During the incident, some users experienced intermittent errors on the Procore web application. Our engineering team has confirmed normal functionality has been restored, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate intermittent errors in the web application interface. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where users may be experiencing intermittant errors on the Procore web application interface. Additional updates will be provided as new information becomes available.

Report: "Submittals | List page blank for some users"

Last update
resolved

During the incident, some users experienced the Submittals List to appear blank. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate the Submittals List appearing blank for some users. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified an issue causing the Submittals List to appear blank for some users. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Report: "Submittals | List page blank for some users"

Last update
resolved

During the incident, users experienced a blank or empty submittals page list. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate blank submittals list page. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified the cause of the submittals page list appearing blank for some users. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where the submittals list page may appear blank or empty for some users. Additional updates will be provided as new information becomes available.

Report: "Email and Upload Delays"

Last update
resolved

During the incident, some users experienced delays with email delivery and upload processing. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate delays with email delivery and uploads in some tools. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified the cause of delays for some users with email delivery and uploads. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where users may be experiencing delays with email delivery and uploads in some tools. Additional updates will be provided as new information becomes available.

Report: "Monthly sandbox isn't accessible"

Last update
resolved

During the incident, users experienced issues accessing the Monthly Sandbox environment from 1:13 PM PT to 1:24 PM PT. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

Our engineering team has implemented a solution to remediate the access issue with the monthly sandbox. We are continuing to monitor the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

monitoring

Our engineering team has implemented a solution to remediate the access issue with the monthly sandbox. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where users may be experiencing issues accessing monthly sandbox. Additional updates will be provided as new information becomes available.

Report: "Some users are seeing intermittent errors while using Procore"

Last update
resolved

During our monitoring we have confirmed that errors are being seen only by certain clients and our engineering team is working directly with them to resolve any errors they may still be experiencing. Our engineering team has confirmed normal functionality for all other clients, this incident has been resolved.

monitoring

Our engineering team has reviewed the intermittent errors situation and determined a limited impact. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where users may be experiencing errors when using the application. Additional updates will be provided as new information becomes available.

Report: "Issue while exporting a single item PDF"

Last update
resolved

During the incident, users experienced errors when trying to export a single item PDF. Our engineering team has restored normal functionality, this incident has been resolved.

investigating

Our engineering team is investigating an issue where users may be experiencing an error when trying to export a single item PDF. Additional updates will be provided as new information becomes available.

Report: "Missing translation errors of various pages"

Last update
resolved

During the incident, users experienced translation errors. Our engineering team has restored normal functionality, this incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

Our engineering team has implemented a solution to remediate the translation errors. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

identified

Our engineering team has identified the cause of the errors. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

investigating

Our engineering team is investigating an issue where users may be experiencing a "missing translation" errors within Directory, Drawings and Invoicing pages. Additional updates will be provided as new information becomes available.

Report: "Users Unable to Access ‘Change Orders’ Tool"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented mitigating impact to ‘Change orders’ and ‘Change events’. Engineering teams will continue monitoring at this time. Additional updates will be provided as new information becomes available.

identified

Engineers are working to remediate an issue impacting the ability to access ‘change orders’ or ‘change events’. Additional updates will be provided as new information becomes available.

Report: "Intermittent Errors for Subset of Users"

Last update
resolved

This incident has been resolved. Application functionality continues to work as expected.

monitoring

Our engineers have identified and mitigated an issue impacting a subset of users who may have experienced errors while navigating throughout the Procore Application. Teams will continue to monitor the situation and updates will be provided as additional information becomes available.

Report: "Vendor Related Issue Impacting ERP Integrations"

Last update
resolved

This incident has been resolved.

identified

Our engineering team has been made aware of a vendor outage causing connectivity delays between Procore and our Sage 100 & Sage 300 ERP connectors. The ERP 'Integrations Tool' page has been put into maintenance mode to prevent any additional export issues until the vendor issue has been cleared. Additional information will be provided as our vendor updates us with new information.