Historical record of incidents for Process Street
Report: "Users in some regions are reporting that they can't log in to Process Street"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Users in some regions are reporting that they can't log in to Process Street"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Customers are reporting issues logging in to Process Street."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "We are experiencing slowness in our servers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our engineers are working on it
Report: "We are receiving reports from customers that Process Street is unresponsive."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Slack is having an outage and some Slack messages may not be delivered"
Last updateThis incident has been resolved.
Your Slack integration may experience problems in Process Street to deliver messages.
Report: "Customers are reporting slowness or lack of response. Our engineers are investigating the problem."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Delays in automations"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are experiencing delays in the execution of automations. We are investigating the issue.
Report: "Automations are not being triggered"
Last updateThis incident has been resolved.
We are now processing all the automations in the queue that weren't triggered
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Some users are reporting slowness in the web app"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Slowness and Unresponsiveness Detected"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Webapp Performance Degradation - Investigation Underway"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Some users are reporting issues to use Microsoft Login"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Some users are reporting issues to login to the web app"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "slowness when using our API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Process Street is extremely slow or not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Some tasks are not loading correctly"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "We received some reports of our app being unresponsive or very slow. We are investigating the issue"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "App is unresponsive"
Last updateThis incident has been resolved.
We are currently investigating the issue.
Report: "We have received reports from customers having issues with Tasks in their Inboxes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "AI related features unavailable"
Last updateAll AI features are now operational.
Our provider has implemented a fix and we are seeing recovery in affected AI features. Our engineers are monitoring the situation.
Our customers have experienced and reported issues with AI related features in Process Street. At the moment, AI workflow import, AI workflow generation and AI tasks are not working properly. Our team is investigating whether this is an issue with our AI provider and will monitor the situation. As of our knowledge, no other features are affected.
Report: "Logins to be temporarily unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're sorry to report that Auth0, our partner for user management, is experiencing an outage causing our logins to be temporarily unavailable. We've reached out and hope to be back online as soon as possible.
Report: "The 'SendEmail' widget is not working."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "App-wide search not showing new workflows or pages"
Last updateThis incident has been resolved.
A fix has been implemented and the search database is being rebuilt.
The issue has been identified and a fix is being implemented.
Report: "API and Web App are unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issue sending emails with Send Email widget"
Last updateThe external provider issue affecting email sending has been resolved.
We are monitoring the external provider.
We have identified the issue to be with our external email provider. We are monitoring the service's status.
We have received reports of issues sending emails via the send email widget and are investigating the issue.
Report: "We are having issues sending Email notifications"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Many customers are experiencing slowness in Process Street to load data."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Our Engineerings are investigating the issue.
Report: "Workflow runs are not showing any tasks if accessed through the share link"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Dropdown menus in workflow runs are not displaying the options"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Due to an outage with a partner, we are experiencing performance issues with native automation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Our customers are experiencing issues in some regions while trying to get access to Process Street."
Last updateThis incident has been resolved.
A fix has been implemented by our network edge provider and we are now seeing signs of recovery. We are continuing to monitor this issue
There's an issue with one of the main content delivery networks on the internet. This is affecting us and multiple other SaaS products. We are monitoring them and expecting a solution asap.
We are currently investigating this issue.
Report: "Our customers are having issues to Login to Process Street. We are investigating the cause."
Last updateThis incident has been resolved.
We implemented a fix, we are monitoring the solution applied. It should be back to normal now.
We are currently investigating this issue.
Report: "Notifications are not being sent by e-mail."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our email service provider is having some problems which is causing our email notifications not to be sent.
Report: "Notifications are not sent by e-mail."
Last updateThis incident has been resolved.
Our email provider is back online. We will continue to monitor it, but all email notifications are working again.
We are monitoring our email service provider and will notify here as soon as they solve this issue
Our email service provider is having some problems and that is causing our email notifications not to be sent.
Report: "Major outage for web application, APIs and help site."
Last updateThis incident has been resolved.
The issue has been resolved by our cloud-provider. Our engineers are continuing to monitor the situation.
We have identified that this is a result of a larger-scale incident affecting our cloud provider. We’re monitoring the situation as they resolve the issue.
We are receiving reports of customers having issues loading Process Street. Our engineering team is investigating this issue, and we will provide an update as soon as possible.
Report: "Issues loading Process Street"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are receiving reports of many customers having issues loading Process Street, our Engineers are investigating.
Report: "Problems with email delivery (3rd party provider)"
Last updateThis incident has been resolved.
We're experiencing issues with our 3rd party email provider. They are aware of the issue and we're monitoring the situation. In the meantime, new users may not be able to sign up to Process Street.
Report: "Some customers are having trouble connecting"
Last updateWe have a patch that customers that had this issue can apply to fix this problem.
We found a fix that worked in our internal tests, we are testing it with the users that reported this issue now
Some customers are having problems logging into Process Street. They receive an SSLProtocol error message. Our Engineers are investigating this.
We have experienced an unexpected number of requests which have forced us to block some of the traffic. It should be back to normal by now. We will continue to investigate the situation.
We are currently investigating this issue.
Report: "Degraded service and problems in our Login page"
Last updateService has been restored in all regions, Auth0 is successfully responding to authentication requests.
Service has been restored in most geographic areas - Auth0 is successfully responding to authentication requests. We continue to monitor the situation until Auth0 provides a final resolution to their issue.
Our main authentication service, Auth0, is down so we are unable to authenticate logins. This is a widespread issue affecting many sites that use Auth0 for authentication.
We are continuing to work on a fix for this issue.
A third party service we rely on is having some issues that may affect Process Street's login page in some geographies.
Report: "Degraded performance for the Process Street app"
Last updateThe issue has been resolved.
We're currently investigating slow load times affecting the Process Street web application.
Report: "Issues logging into Process Street"
Last updateAuth0 has restored services in the affected region. This incident is now resolved. See Auth0 incident status: https://status.auth0.com/incidents/zvjzyc7912g5
Service has been restored, and Auth0 is responding successfully to authentication requests. We're continuing to monitor the situation until Auth0 provides a resolution to their incident.
Auth0 appears to be coming back online, and we are seeing successful authentications to Process Street. Performance is still degraded, and we are continuing to monitor the situation. We will relay new updates as new information is provided by Auth0.
Auth0, our 3rd party authentication provider, continues to work on restoring service as quickly as possible. We apologize for the downtime, folks.
Our main authentication service, Auth0, is down so we are unable to authenticate logins. This is a widespread issue affecting many sites that use Auth0 for authentication. https://status.auth0.com/incidents/zvjzyc7912g5?u=mlf6lcz4p3ls
We are currently investigating this issue.
Report: "app.process.st is down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Emergency maintenance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently performing emergency maintenance on the application servers. We anticipate the application will be offline for approximately 10 minutes while this action is being performed.
Report: "Slower than normal response times."
Last updateThis incident has been resolved.
The response times have returned to normal. We are continuing to monitor the situation.
We are currently investigating this issue
Report: "Slower than normal response times"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Experiencing email sending issues due to 3rd party service disruption"
Last updateThis incident has been resolved.
3rd party service for email sending appears to be restored. We're monitoring for further disruption.
Our 3rd party email sending service is experiencing timeouts. Notification and invitation emails may be delayed or fail delivery.
Report: "Slower response times on the Web App and API"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Slower than normal response times."
Last updateThe issue has been resolved.
We are currently investigating this issue.
Report: "Scheduled checklists are delayed"
Last updateThis incident has been resolved.
We are currently investigating this issue.