Is Privy Down Right Now? Check if there is a current outage ongoing.

Issue resolved. Email redirect links are now working normally.

We're actively working on a fix. Email redirect links will be restored gradually.

Our engineers have identified the problem with link redirection and are working on a solution

We're receiving reports that link redirection is resulting in "not found" errors. Our engineering team is investing this issue.

Issue resolved. Email redirect links are now working normally.

We're actively working on a fix. Email redirect links will be restored gradually.

Our engineers have identified the problem with link redirection and are working on a solution

We're receiving reports that link redirection is resulting in "not found" errors. Our engineering team is investing this issue.

This incident has been resolved.

We have implemented a solution for the slow dashboard renders and are now monitoring performance closely.

The issue causing slow dashboard renders has been identified. We are actively working on a fix.

This incident has been resolved.

A fix has been deployed. Emails are going out and events are being processed. Our engineering team is continuing to monitor the situation.

Our engineering team has identified an issue causing a delay in email delivery and email event processing. We're working on a fix and will update this page once we have more information.

This incident has been resolved.

We are continuing to monitor for any further issues.

We've identified the issue as an outage with one of our vendors. A fix is in progress. We believe that the email editor should be working correctly for most users. If you're still experiencing issues with the email editor, please reach out to support.

We are aware of reports that the Email Editor is not saving properly. We're actively working on a fix.

This incident has been resolved.

Our partner Klaviyo has identified an issue with their API that's impacting our Klaviyo integration. We're monitoring the situation and will provide updates as we have them.

This incident has been resovled

We've implemented a fix and systems are operating again. We're monitoring the impact of the fix.

Our engineering team has identified some issues and is working toward a fix.

We are currently investigating this issue.

We have not seen any recurrence of this issue in 24 hours. If you have any issues with your Klaviyo integration, please reach out to our support team.

This issue has been mitigated and we're monitoring the system to ensure it's resovled.

We are continuing to investigate this issue.

Our engineering team is continuing to investigate this issue.

Our engineering team has noted an issue with the Privy <> Klaviyo integration which are occurring for some Privy users. We're investigating this issue and will provide more information as we are able.

All systems are operating normally.

A fix has been implemented and we are monitoring. All email should be sending normally now.

Our engineering team has identified the cause of the issue and a fix is being implemented.

Our engineering team has identified an issue causing a small number of email campaigns to be delayed in sending. We're investigating this issue.

We've finished this maintenance.

Database maintenance is proceeding and all systems are still operational. We're continuing to monitor for anything unexpected.

We’re performing routine database maintenance. The app may intermittently be unavailable for brief periods. All messages will still be queued and sent and we don’t expect any significant delays in delivery.

This incident has been resolved.

We have confirmed that the 3rd party service is recovering from the incident. SMS sending performance is back to normal.

Our engineers have identified an issue with a 3rd party which is causing SMS sends to be delayed.

Our engineers have resolved this incident. Email send performance is back to normal.

Our engineering team has deployed a solution and our team is monitoring the fix. Emails are being sent. You may continue to see delays while the system catches up on the backlog.

We are continuing to explore additional solutions. Email sends continues to be delayed at this time. We will provide another update around 5pm ET. Thank you for your continued patience.

Our engineers are continuing to work on this issue. The fix we deployed last night did not fully resolve the situation and we are exploring additional options. Thank you for your patience.

Our engineers have identified a solution and a fix is in progress. Email sends continue to be delayed, but will be delivered once the outage is resolved.

Our engineers have identified the problem and we're working on determining a solution.

Our engineers are continuing to investigate this issue. We'll provide updates as we have them.

Our engineers have discovered an issue which is causing email sends to be delayed. Our team is investigating this issue and we will provide updates as we have them.

This incident has been resolved.

Emails and Texts are sending. We are continuing to monitor for any further issues.

We are continuing to work on a fix for this issue. Emails and Texts are continuing being enqueued.

We are continuing to work on a fix for this issue.

We are continuing to work to fix this issue. There may be some brief downtime in the coming hours as we work to resolve the issue.

We've identified the issue that's causing Email and Text sending errors. We are continuing working to address the issue. Text messaging sending is online but we're still seeing elevated sending error rates. We've temporarily paused email sending for Newsletters, Automations, and Autoresponders: these emails are being enqueued and will be sent out upon resolution. EDIT: Text messaging was also paused around 12:40 EDT. Text messages are being enqueued.

We are seeing a higher volume of Emails and Text messages failing to send.

The issue with the upstream DNS provider is resolved.

We are experiencing an outage due to issues with an upstream DNS provider. Our Engineers are investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Email and customer activity is currently delayed by about 60 minutes. Users may experience intermittent problems accessing the application. We are currently investigating this issue.

Users may experience intermittent problems accessing the application.

Email and customer activity is currently delayed by about 30 minutes. We are currently investigating this issue.

This incident has been resolved.

The third party PaaS appears to have recovered; engineers are now monitoring.

The issue has been identified as an issue with a third party PaaS

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved and verified. AWS US EAST-1 incident was resolved late last night and we have been monitoring the fix since.

Monitoring - AWS US EAST-1 is down for many companies all over the world. We are closely monitoring it, and we apologize for this inconvenience. As per AWS, they have already identified the root cause and are actively working towards recovery.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing issues with a third-party vendor that is resulting in the email editor not being able to be accessed. The team has identified the root cause of the issue and is investigating while we await updates.

This incident has been resolved.

We are continuing to work on a fix for this issue. We have implemented some mitigations for about half of affected merchants, and are continuing to apply mitigations to the remaining affected accounts.

We have identified an increase in bounce rates and spam filtering for merchants without a custom sending domain. We are actively working to address this issue. Merchants can mitigate this issue by connecting a custom sending domain.

The Privy Email Editor is operational again.

The Privy Email Editor is currently unavailable due to an outage in a third party system. The third party has identified the issue and is actively working on resolving it.

Around 4:37 PM EST to 4:48 PM EST, response times were below acceptable rates. The identified root cause is an issue with one of the external services that led to degraded performance. Response times have returned to normal.

This incident has been resolved.

We are monitoring this issue and will provide an update shortly.

The issue could be related with one an technical issue of one of our providers. We are still monitoring the issues.

The issue has been identified, the team is working on a fix.

We are continuing to investigate this issue.

Researching into why the systems are degraded, causing merchants having difficulties accessing the dashboard.

The Privy dashboard is returning a 500 status code as a result of a third-party connection error. This incident is now resolved.

This incident has been resolved.

We are experiencing delays in background job processing for emails.

This incident has been resolved.

We are experiencing delays in background job processing for abandoned cart emails. A fix has been applied and we are observing improvements to performance.

This incident has been resolved.

We have identified a deployment that caused the dashboard to become unavailable at 11:00am. The deployment has been rolled back and we are currently monitoring the dashboard.

This incident has been resolved.

Emails have resumed sending. Privy engineering will evaluate steps for undoing suppressions and mitigating impact of this incident.

A fix has been implemented and we are monitoring the results.

Gmail has acknowledged an issue and will have an update at 5:30PM eastern time: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab Privy has temporarily disabled sending of emails. All emails will be queued and will resume sending at the conclusion of the incident.

Some users sending to Gmail addresses encounter a "550-5.1.1 The email account that you tried to reach does not exist." rejection. We are currently investigating this issue and assessing impact.

Retrieval of Privy Text metrics has been restored following the resolution of an incident affecting one of our providers.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to see elevated failures for Drip.com integrations syncing new signups, although the Drip.com API has recently indicated some initial positive developments. We will update this incident as we see improvements to Drip.com integrations. Once Drip.com integrations are determined to be sufficiently stable, we will begin to process our backlog of sync failures.

We are continuing to see elevated failures for Drip.com integrations syncing new signups. We will provide our next update by 8:00PM EST with details on a planned recovery following the resolution of the ongoing incident impacting the Drip.com API.

We are continuing to see elevated failures for Drip.com integrations syncing new signups. We will provide our next update by 8:00PM EST with details on a planned recovery following the resolution of the ongoing incident impacting the Drip.com API.

Since approximately 09:30 eastern time, Drip.com integrations are failing to sync new signups due to an incident affecting the Drip.com API. For more information, see https://status.drip.com/incidents/t958sbz9jt1n.

Third-party systems have stabilized and delays to email statistics are no longer impacting new email sends. Remediation work will follow separately to rectify historical statistics once delayed events are made available from our third-party provider.

Delays to email statistics are no longer impacting new email sends, although a subset of historical statistics remain impacted by the initial third-party incident. At this stage, pending further developments, we will shift attention to remediation work to rectify historical statistics. This incident will be closed if third-party systems remain stable for the next few hours.

We are continuing to experience delays to email statistics due to a third-party incident. We will provide our next update by 8:00PM EST.

A third party incident is causing statistics (opens, clicks, etc) from some Privy emails to be delayed. Emails are sending and being delivered as normal, only the statistics are affected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The issue has been resolved.

A fix has been implemented and we are monitoring the results.

Some users reported being unable to load the merchant dashboard over the weekend. After investigating the issue, engineering rolled back the most recent dashboard release and is now monitoring for additional issues.

Our systems experienced a temporary slow down in background job processing. Processing times have since returned to normal.

This incident has been resolved.

Fix has been shipped.

A fix has been identified & will be shipped ASAP.

Identified root cause, working on patch.

All Privy services affected my major outage. Continuing to investigate root cause.

We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and we are working towards a resolution.

We are currently investigating this issue.

The issue has been identified and resolved

We are continuing to monitor for any further issues.

Service is now operational, we are now monitoring

We are continuing to investigate this issue.

We are currently investigating this issue

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are attempting to mitigate an availability issue affecting an upstream service provider.

We are experiencing a platform outage related to an availability issue affecting an upstream service provider.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We are monitoring overall platform stability. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. - Privy Text has resumed sending. - Email Sync is partially degraded, varying by email service provider. - Sign in via 3rd party providers is partially degraded.

We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. - Privy Text has resumed sending. - Email Sync is partially degraded, varying by email service provider. Sign in via 3rd party providers is currently unavailable.

We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. - Email Sync is partially degraded, varying by email service provider. - Privy Text for autoresponders is partially degraded. Sign in via 3rd party providers is currently unavailable.

We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. - Email Sync is partially degraded, varying by email service provider. Sign in via 3rd party providers is currently unavailable.

We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. Sign in via 3rd party providers is currently unavailable.

We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. Sign in via 3rd party providers is currently unavailable.

We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. Sign in via 3rd party providers is currently unavailable.

We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running, however sign-ups are still impacted. - Dashboard access has been restored. Sign in via 3rd party providers is currently unavailable.

We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed collecting sign-ups.

We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed collecting sign-ups.

We are continuing to work on a fix for this issue. Secondary services are coming online.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Service outage due to 3rd party heroku incident. Timeline was approximately 12:12 - 12:25

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This issue has been identified and resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Email sync processing is experiencing delays. We have identified the cause and are working on a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A subset of newsletters are currently showing delays (accounts using DNS settings starting with scph). Most accounts (those using DNS settings starting with privy-sg) are not affected. Engineering is monitoring the issue and investigating a fix.

This incident has been resolved.

A subset of newsletters are delayed by up to an hour (accounts using DNS beginning with scph). Most accounts (those using DNS settings starting with privy-sg) are not affected. Engineering is monitoring the issue.

This incident has been resolved.

We are monitoring for further issues.

A potential issue with our platform provider was causing some API requests to fail. Error rates are stabilizing and engineering is investigating the cause.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating degraded functionality and performance in the email editor.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.