Historical record of incidents for PriceHubble
Report: "Connection issues due to internal network problem"
Last updateWe've identified an internal network issue causing connection problems. Our team is actively working on a fix and we'll share updates as progress is made. Thanks for your patience!
Report: "Resolved Incident"
Last updateOur monitoring shows the problem to no longer occur, and no other failures have appeared since. We now consider this incident resolved, and should be back to regular service.
Report: "Valuation endpoint down"
Last updateThe Valuation API was down from 10:06am to 10:35am (29 minutes) due to a network issue following a configuration change. We sincerely apologize for the inconvenience, and we are taking appropriate measures to prevent such downtime to happen again.
Report: "major incident with our authenticate"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Dossier creation unavailable"
Last updateThe creation of dossier was done this morning from 8:23 to 9:28 after a release negatively impacting this API.
Report: "Authentication unstable"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Authentication unstable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue with intermittent failure on authentication.
Report: "unstable APIs"
Last updateThis incident has been resolved.
Our monitoring is reporting timeouts across our APIs. We are currently investigating the issue
Report: "API Endpoint Timeouts"
Last updateDear customers, The technical incident that started on Thursday 21 of July is considered resolved. Corporate communication is being prepared and will follow up shortly. Thank you
Dear customers, We could successfully rollout all fixes and our systems are now stable. We will continue to closely monitor the situation until tomorrow. This incident will be closed tomorrow if no more problems are observed. Thank you very much
Dear Customers, in the last hours we have released two more fixes for our services, which we are actively monitoring. The series of fixes deployed over the last days allow us to say that services are stable at the present time, but we will keep the incident open until we are thoroughly convinced it is over. Over the weekend our team will remain on duty monitoring the situation and the updates will be sparse. In this case, no update will be good news.
Dear Customers, We haven't detected any API endpoint instability since the release of the patches. We will keep monitoring the situation. Next update can be expected at 2022.07.29 12:00 CEST
Dear Customers, We haven't detected any API endpoint instability since the release of the patches. We will keep monitoring the situation. Next update can be expected at 2022.07.29 10:00 CEST
Dear Customers, We have finished with the roll-out phase of the prepared patches and we are currently monitoring the situation. Next update can be expected at 16:00 CEST
Dear Customers, We have prepared the required patches and we are in the process of releasing them. Following the releases, we will closely monitor the situation and release subsequent updates if needed. Next update can be expected at 14:00 CEST
Dear Customers, Thanks to the extended metric collection we could further isolate the problem we are facing. This triggered further mitigation steps from our side which we are implementing and rolling out. Next update can be expected at 12.00 CEST
Dear Customers, We have rolled out a hotfix which should improve the stability of our API endpoints. We also extended our observability capabilities to better isolate the issue. Currently, we are in the phase of monitoring and collecting further metrics to verify if all affected services have been stabilised by the hotfix. Thank you for your understanding!
Report: "API timeouts"
Last updateWe are monitoring an incident that affects our endpoints, causing a higher than normal latency. Some endpoints timeout causing disruptions of service.
Report: "Unstable systems"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issue with some of our products"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "API and login unstable"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "we are investigating a downtime"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Outage due to network issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Outage has been resolved, we are monitoring the solution.
Our products and sites are currently unavailable due to an outage one of our platform vendors is experiencing. We are monitoring the situation and updates will be provided via this channel on a timely manner.
Report: "Homepage UI uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Homepage UI uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Homepage UI uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Homepage UI uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Homepage UI uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Homepage UI uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Homepage UI uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Homepage UI uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
Last updateThis incident has been resolved.
[Comment from Opsgenie]System noted: "@opsgenie-datadog-1-sre @cecile.gontier@pricehubble.com " on alert: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
@opsgenie-datadog-1-sre @cecile.gontier@pricehubble.com Priority : P3 Last Updated : 2021-07-16 13:47:10 +0000
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
Last update[Comment from Opsgenie]System noted: "@opsgenie-datadog-1-sre @cecile.gontier@pricehubble.com " on alert: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
This incident has been resolved.
@opsgenie-datadog-1-sre @cecile.gontier@pricehubble.com Priority : P3 Last Updated : 2021-07-16 07:46:10 +0000
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
Last updateThis incident has been resolved.
[Comment from Opsgenie]Joran Fonjallaz acknowledged alert: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
@opsgenie-datadog-1-sre @cecile.gontier@pricehubble.com Priority : P3 Last Updated : 2021-07-16 07:12:11 +0000
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
[Comment from Opsgenie]Joran Fonjallaz acknowledged alert: "engine dossiers search uptime has an alert"
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
[Comment from Opsgenie]Joran Fonjallaz acknowledged alert: "engine dossiers search uptime has an alert"
We are currently investigating this issue.
Report: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
Last updateThis incident has been resolved.
[Comment from Opsgenie]Joran Fonjallaz acknowledged alert: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
@opsgenie-datadog-1-sre @cecile.gontier@pricehubble.com Priority : P3 Last Updated : 2021-07-15 20:14:10 +0000
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
Last updateThis incident has been resolved.
[Comment from Opsgenie]Mario Ubeda Garcia noted: "Just logged in, can't reproduce " on alert: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
[Comment from Opsgenie]Mario Ubeda Garcia noted: "Looking into it, MUG " on alert: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
[Comment from Opsgenie]Mario Ubeda Garcia acknowledged alert: "[Datadog] [Triggered] [Synthetics] Test on Offers search"
@opsgenie-datadog-1-sre @cecile.gontier@pricehubble.com Priority : P3 Last Updated : 2021-07-15 19:57:11 +0000
Report: "engine dossiers search uptime has an alert"
Last updateThis incident has been resolved.
[Comment from Opsgenie]Joran Fonjallaz acknowledged alert: "engine dossiers search uptime has an alert"
We are currently investigating this issue.