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The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On June 2nd, 2025 starting with 04:00 EEST during a time frame of 3 hours, we'll apply upgrades to Kubernetes clusters, operators and PHP runtimes in on all production instances from our EU Clusters. During this time, the wp-admin can become inaccessible for brief periods of time while the new version is applied. The public sites will not be affected and they will work normally. For any inquiries during this time don't hesitate to contact us at support@presslabs.com.Upgrade schedule:EU Clusters - 04:00 - 07:00 EEST/03:00 - 06:00 CET/06:30-09:30 IST/01:00 - 04:00 UTCExpected impact:1-3 intervals of up to 5 minutes each of unavailability for:- logged-in users (WooCommerce, LearnDash, membership plugins, etc.)- the editorial team working in the wp-admin area- dynamic pages from the public websites, such as search & contact formsIf you have any questions or concerns about this maintenance, please drop us an email at support@presslabs.com containing the Subject: "Scheduled maintenance issues".

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On May 27th, 2025 starting with 02:30 EST during a time frame of 3 hours, we'll apply upgrades to Kubernetes clusters, operators and PHP runtimes in on all production instances from our US Clusters. During this time, the wp-admin can become inaccessible for brief periods of time while the new version is applied. The public sites will not be affected and they will work normally. For any inquiries during this time don't hesitate to contact us at support@presslabs.com.Upgrade schedule:US Clusters - 02:30 - 05:30 EST/01:30 - 04:30 CST/00:30 - 03:30 MST/06:30 - 09:30 UTCExpected impact:2-3 intervals of up to 5 minutes each of unavailability for:- logged-in users (WooCommerce, LearnDash, membership plugins, etc.)- the editorial team working in the wp-admin area- dynamic pages from the public websites, such as search & contact formsIf you have any questions or concerns about this maintenance, please drop us an email at support@presslabs.com containing the Subject: "Scheduled maintenance issues".

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On May 27th, 2025 starting with 05:00 EEST during a time frame of 2 hours, we'll be updating WordPress to the latest version 6.8.1 on all production websites. During this time, the wp-admin can become inaccessible for brief periods of time while the new version is applied. The public sites will not be affected and they will work normally. For any inquiries during this time don't hesitate to contact us at support@presslabs.com.Upgrade schedule:EU Clusters - 05:00 - 07:00 EEST (04:00 - 06:00 CET)Expected impact:2-3 intervals of up to 5 minutes each of unavailability for:- logged-in users (WooCommerce, LearnDash, membership plugins, etc.)- the editorial team working in the wp-admin area- dynamic pages from the public websites, such as search & contact formsWe recommend you to test this new version on your development instance, as they have already been upgraded to the latest WP version. If you find any problems before the maintenance, please drop us an email at support@presslabs.com containing the Subject: "WP 6.8.1 upgrade problems"More details about the new version can be found at: https://wordpress.org/news/2025/04/wordpress-6-8-1-maintenance-release/.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The incident that affected customers with CNAME records to geo01/geo02 has been resolved, and all sites are now operating normally.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently invesitagating this issue.

All systems are functional and no other issues showed up after the fix was applied. Please contact our support team if anything shows up. Thanks again!

The necessary fix has been deployed and all systems are fully operational again. We'll continue to monitor the situation in the next few hours to ensure everything is working smoothly. Many thanks for your patience!

We have identified the source of the issues and are now deploying a fix, the systems should be fully functional soon.

We are investigating an issue with our internal systems, which are currently working intermittently. The only effect on the websites we host is the cache refresh mechanism, which isn't working, therefore cache refreshes aren't performed. We'll add updates as soon as we have them.

Our SendGrid account has been reconnected and multiple measures were taken to avoid this from happening in the future. Thanks for your patience and understanding of this unforeseen incident.

We have been informed that the e-mails issued through WordPress are not being sent. Upon investigating, we discovered that our SendGrid account has been suspended, and we are working with them to unblock our account. We'll post updates here as soon as we have them.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We're seeing a degraded performance on the Git service following the WordPress upgrade on the EU clusters and are actively looking into this. Certain GIt operations might be affected or timeouts could be seen when trying to push to Git. We'll post updates here as soon as we have them. Thank you for your patience!

This incident has been resolved.

The source of the issue has been identified and addressed, and the dashboard is now functional again. We'll keep on monitoring it in the following hours to ensure everything runs smoothly.

We are looking into some issues related to our dashboard, which is unavailable at the moment. We'll add updates here as soon as we have them. Thank you!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently working on fixing the problem. The public sites should not be affected.

We've just completed a restore for that mysql cluster and the situation should be back to normal.

An incident is affecting some sites hosted on the US cluster. We have identified the problem which is related to a database cluster and we're looking for a solution.

This incident has been resolved.

It looks like some of the sites also had a white page displayed for some pages, a fix has been rolled out and we're now monitoring the affected sites.

We're seeing sites having the wp-admin going down on some sites and we're currently investigating the cause.

The situation is now fully mitigated and stabile. Thank you for your patience and understanding!

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

The attack is still ongoing but not affecting any other customer sites. We'll keep this incident open until the attack will stop.

The attack is still ongoing but closely monitored and mitigated. No other sites are affected at this point.

We have identified and are mitigating a large attack on one of our customers, that might affect the delivery of sites from certain locations around the globe. We're working already with our upstream providers to filter and mitigate the attack and we'll post updates here as we have them. Thank you for your understanding.

The issue has been permanently fixed and everything is working nominally.

The problem has been fixed.

A small incident is affecting sites hosted on the EU cluster. We have identified the problem which is related to the database cluster and we're fixing it right now.

The upgrade is complete on all the US nodes.

We have identified a GKE bug that is causing taints on our nodes and websites downtimes. We are going to deploy an emergency upgrade on all GKE nodes in the US cluster. The expected downtime is ~10-20 minutes only for the wp-admin area of all the US-based instances. The cache for public-facing pages will be frozen during this time. For any issues please e-mail support@presslabs.com and we'll be happy to help you. More details about this bug can be found in this report: https://stackoverflow.com/questions/71065016/gke-taints-come-back-after-removing-them-when-clustermanagerinternal-patchcluste

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some of the edge nodes from Europe are under maintenance(https://status.hetzner.com/incident/b90d7054-17af-4eae-a861-7ea9bfc489db), which leads to timeouts and latency for the visitors connecting in this area.

This incident has been resolved.

We are currently investigating an issue with automatic GIT webhooks PULL commands sent from Gitea to the wp-admin area of the site. If you are currently experiencing issues PULLing the new commits from Gitea to your site, please go in your wp-admin > Gitium > and click the Merge button to manually pull the changes.

The maintenance is over, all nodes are upgraded successful.

The node upgrade is done and we are monitoring the results.

Google is doing a last minute node upgrade, the WordPress Admin can become inaccessible for brief periods of time.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified, and a fix is being implemented. Brief disruptions on wp-admin may be present. If you have any inquiries regarding anything related to this incident, feel free to contact support@presslabs.com.

We are currently investigating this issue.

This incident has been resolved.

This is a test e-mail to check if e-mails are sent to subscribers.

This incident has been resolved.

We're currently investigating an intermittent connectivity issue that is causing 502/504 errors and is affecting both frontend sites and backend wp-admin areas (with DB connection errors).

This incident has been resolved.

A fix has been implemented and we are monitoring the websites.

The issue has been identified, and the fix will be applied to the production sites as soon as possible. During this time, the wp-admin area of the site can become inaccessible for a short period of time while the new fix is applied. The public sites will not be affected, and they will work normally. Cache invalidation will be briefly disabled during this time to prevent public sites outages. For any inquiries during this time don't hesitate to contact us at support@presslabs.com.

We have identified an error that was introduced as of the WP 5.7 upgrade on all sites that are not using a custom e-mail sending method. If your site is using an external plugin to send the e-mails it should not be affected. We're looking into solutions and a possible emergency maintenance to apply the fix later today or tomorrow morning.

This incident has been resolved.

We are currently experiencing some networking issues and some of our services like GIT and Client Dashboard might be temporarily inaccessible from some locations due to a Google Cloud Platform networking incident. Your website should not be affected by this issue as far as we can see from our monitoring tools. More details about the Google outage: https://status.cloud.google.com/ We'll continue to monitor the situation and update you if necessary.

This incident has been resolved.

All sites are back up. We are continuing to monitor the situation.

We are continuing to monitor for any further issues.

The sites are recovering and we are currently prioritizing live sites so dev sites might take some time to recover. Thank for your patience!

The source of these issues was a latent bug, which quickly scaled down to 0 than back up the backends. We've reverted the faulty deploy and we are waiting for the sites to recover.

A set of cascading events led to backends being restarted. This in turn puts a heavy load on the git service. We are working on reducing the load on the git service so that the backends can be restarted.

Today's incident was caused by a combination of factors, as follows: 1. An upgrade to our API backend service has failed due to a large DB migration. That caused instances to no longer be recognized via the API. This happened despite our automatic Unit Tests and local testing procedures that are supposed to prevent this from happening. 2. While this deployment error happened, the old DB tables for the API were becoming unavailable. Because of that, the API was returning the default data for the docker image that was supposed to run on the GKE cluster for all sites. 3. The API returning an empty docker image caused a full network deployment for all sites on all clusters over GKE, causing wp-admin areas to restart with the "new" image. 4. The default image from wordpress-operator (https://github.com/presslabs/wordpress-operator) was used instead because none was specified by the API, which in turn was not working properly on the latest version of our infrastructure, throwing a Not Found error for wp-admin areas. 5. Since our Backend API service controls the entire GKE deployment process, being down didn't allow us to quickly revert the changes. We had to manually disable the deployment service and manually update the images for each site. Hence the delays in the recovery process. 6. At this point, the automatic deployment workflow is turned off for GKE clusters and we're still working on fully repairing the API backend servers. Most of them are now partially working in normal conditions. Going forward we'll be taking extra steps in our development/deployment process to prevent such issues from occurring again.

The sites are now fully back online. We'll continue to monitor the status and we're gradually re-enabling cache flushing.

We're working on getting the issue fixed ASAP.

This incident has been resolved.

The servers are now operating in nominal conditions. We'll continue to monitor them closely to make sure they continue to do so. If you still see any issues with the wp-admin area of your site, please do contact us at support@presslabs.com

We are currently investigating a high spike in server load on one of our data servers inside of the EU Central cluster. WP-admin access in this region will see an increased load-time.

We have prepared a patch for this bug, and it will be deployed on Monday alongside the WP 5.2.3 update. A maintenance window will be announced shortly.

A bug was recently reported inside the Gutenberg editor which is affecting Chrome 77 users while editing pages and posts. We'll be trying to add a workaround for this until the official fix will be released. More details about this bug can be found here: https://github.com/WordPress/gutenberg/issues/17406

There were no incidents reported, and our monitoring systems show that everything is running nominally. This incident is now closed.

All instances are now fully operational. We'll continue to monitor for a few more hours. Please let us know if you see anything unusual at support@presslabs.com.

Power supply problems that affected the US cluster are solved, and all the instances are now starting up. Expect your wp-admin area to start being accessible again in a few minutes.

Due to power supply issues, some wp-admins are currently down. We're working to make them functional again.

Everything is back to normal.

The issue has been mostly resolved, except for some degraded performance that is to be expected over a short period of time.

We are continuing to work on a fix for this issue.

The servers are starting to come back up again.

We are assuming the incident is caused by one of our providers having trouble: https://www.leasewebstatus.com/incidents/connectivity-issues-in-part-of-our-network/ci25t2jr

The service is now working with no issues, we'll continue to monitor and ensure no further errors will show up. Thank you!

Our Git service is currently unavailable, we're investigating. The normal functioning of the sites is not affected, but commits cannot be pushed or pulled. We'll get back with updates.

No other errors and issues were reported since our previous update, we're therefore closing this incident. Thank you!

The affected sites are back up and running and we're monitoring that all affected MySQL servers are back in sync. Thank you for your patience and understanding!

One of the clusters in Europe has the SQL servers out of sync, which makes the site display inaccurate information, or missing posts or 404 errors. We're already working on restoring everything back to normal. Please stand-by for updates.

All GIT systems are Online. However, a number of attachments were lost during this incident. We'll take additional steps to prevent this kind of issue in the future. Thank you.

Our GIT system is temporarily unavailable. Normal Wordpress activity is not affected.

This incident has been resolved.

One of the edge nodes from Europe had issues, which led to timeouts for the visitors from this area. The visitors from the rest of the globe weren't affected by this. We're continuing to monitor the situation and please write us if you continue to see any issues. Thank you!

We are currently investigating some timeouts occuring on the frontend nodes.

This incident has been resolved.

All production wp-admin areas on the affected cluster are now back online. We'll bring the development instances back up after we make sure all production instances are stable. We are monitoring the servers and mitigating any load spikes resulted from these downtime.

A power surge at one of our providers caused the entire backend cluster to reboot and cause inconsistency errors. We are currently re-syncing database and media servers and will start to reboot instances shortly.

We are currently investigating some connectivity issues on the US cluster. Admin areas are affected.

After getting into details with our supplier, we learned that this issue was caused by a change in the configuration of the router that serves our cluster, without any notice from our supplier. That change has been rolled back and they have ensured us that they will let us know in advance about such changes. We've also discovered that some of the public pages weren't correctly served from the cache as expected and we're investigating what has happened. We'll get back to the affected customers on a case by case situation, when this situation is resolved. For any other questions, don't hesitate to get in touch with us at support@presslabs.com

The connectivity issues are now resolved and the wp-admin areas are accessible again. We'll monitor the situation for the next few hours in order to ensure that everything is running smooth. Thank you for your patience!

We have detected some connectivity issues between the servers from one of our European clusters, which we're currently working on getting resolved with our provider. Please stand by for updates. Public sites are currently not affected by this situation.

No more incidents have been detected. The issue is now resolved.

All systems back online. We'll continue to monitor for any other issues.

The defective router that is causing the connectivity issues has been identified and is being replaced.

Hello, We are currently seeing some connectivity issues on our European cluster. The wp-admin area can become unstable or inaccessible during this time. We're working with our providers to solve this ASAP. Best,

No more issues have been reported and the situation is stable. Don't hesitate to get in touch with us if you spot anything wrong. Thank you!

This was caused by some networking issues at one of our providers, which are now resolved. We'll monitor the situation in the next hours in order to ensure that everything is smooth. Thank you!

We're currently investigating some networking issues on one of our clusters in Europe. Only the wp-admin areas are affected and we'll add updates here as soon as we have them. Thank you!

This is now resolved, thank you for your patience!

We are investigating why users cannot login to our dashboard. We'll send updates here as soon as we have them. For any urgent actions that you need to accomplish from our dashboard, please e-mail us to support@presslabs.com. Thank you!

This incident is now resolved.

All servers back online and the connectivity issues are resolved. We'll continue to monitor for the time being and run a cluster wide check to make sure everything is working as expected.

We are currently investigating some connectivity issues we see on the European Cluster. wp-admin area is affected.

We haven't seen any reports in the past 30 minutes, therefore we consider this as resolved. Thank you

We're getting reports of checks going up and down for customers and ISP's using Google's public DNS resolvers: 8.8.8.8 and 8.8.4.4 and Amazon Route53 services seem to be affected by this. This is something obviously out of our control and in case you're using Google's DNS resolvers and are encountering issues, you can try using alternative DNS resolvers. More details can be found on AWS status page: http://status.aws.amazon.com/

This incident has been resolved.

We have a new master cache node running, and everything should be back online at full capacity. We'll continue to monitor to make sure no other issues arise. Thank you.

The problem was identified and we are working on a fix right now. Meanwhile, the entire cache is frozen across our network to prevent unintended errors for your audience.

We are currently experiencing degraded performance on our master cache node. Our team is working to get it back to full operational capacity.

We have not seen any other significant incidents, and the servers are running nominally. This incident is now closed. Thank you!

All instances and backends are fully operational. We have restored normal cache protocol. Please note that during this time, your public sites were cached and not affected. We'll continue to monitor for a few more hours to ensure no more issues arises.

The hardware issue has been resolved. The MySQL cluster is fully operational again and we are now restarting all instances. wp-admin areas should come back online.

We have just encountered a hardware incident on our main US cluster. We are working to get everything back online as soon as possible. wp-admin areas are affected and might be unavailable as we are working on getting everything back online.

The nodes has synced. Everything should work properly, now. Thanks for your patience and understanding!

The mysql cluster is now functional and we're working on adding in sync the last nodes. The cause of today's incident was a plugin that was writing huge options in the wp_options table. That plugin will be added on our banned plugin list. Thanks for your patience and understanding with this.

We're now working on our European cluster, which is out of sync at the mysql level. You might see weird things such as missing posts or not being able to login to wp-admin. We're working on getting everything back in sync.

The maintenance is complete. Everything is fully operational.

We'll perform a quick routine maintenance over Presslabs' WordPress implementation. We don't expect any service to be affected by this maintenance. However, in some cases, a few seconds of wp-admin unavailability could be noticed. Public sites will not be affected. Please let us know at support@presslabs.com if you spot anything unusual.

The maintenance is now finished.

We're performing a routine maintenance over Presslabs' WordPress implementation. We don't expect any service to be affected by this maintenance. However, in some cases, a few seconds of wp-admin unavailability could be noticed. Please let us know at support@presslabs.com if you spot anything unusual.

Our frontend nodes crashed for around 5 minutes due to a misconfiguration. All nodes are now back online. Thank you for your support. If you notice any more problems, please email us over at support@presslabs.com.

This incident has been resolved.

Our dashboard is currently down. We are working to get it back up ASAP. No other service is affected.

Deployment is done. All systems fully operations.

We'll perform another short-upgrade to our custom WordPress implementation. We don't expect any service to be affected by this maintenance. However, in some cases, a few seconds of wp-admin unavailability could be noticed. Please let us know at support@presslabs.com if you spot anything unusual.

This incident has been resolved.

The servers are back to normal and media library should be 100% operational again. We will continue to monitor the situation. Please email us any problems you see at support@presslabs.com.

We have identified a problem on one of the storage servers in our US cluster that can affect image uploads through your media manager. We are working on fixing it as fast as possible. In the meantime, some image uploads might timeout and not get successfully uploaded.

The issue is resolved and stats are being displayed again in our dashboard.

The stats are currently unavailable in our dashboard and we're investigating this.

Patching finished. All instances fully operational. Enjoy publishing!

We are performing a performance and cache hotfix and applying patches for future features. While we are patching the instances you may encounter some wp-admin unavailability but the rest of the site will continue to work normally.