Precisely

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Historical record of incidents for Precisely

Report: "Data Integrity Suite - Cataloging Functionality Restored"

Last update
resolved

We encountered an issue related to cataloging for Data Integrity Suite. Our team has actively investigated the root cause and released a fix to restore full functionality. The following modules and features were known to be impacted at the time: - Cataloging The technical issue, which began on May 21st 11:45 AM EST, was resolved by May 22nd 1:45 AM EST. At this time, full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

Report: "Data Integrity Suite - Cataloging Functionality Restored"

Last update
Resolved

We encountered an issue related to cataloging for Data Integrity Suite. Our team has actively investigated the root cause and released a fix to restore full functionality. The following modules and features were known to be impacted at the time: - CatalogingThe technical issue, which began on May 21st 11:45 AM EST, was resolved by May 22nd 1:45 AM EST. At this time, full functionality has been restored. We will continue to monitor our systems.Thank you for your patience,Precisely Emergency Response Team

Report: "Intermittent Loading of the Left Menu in the UI"

Last update
resolved

No additional issues have been found during extended monitoring. Issue is being marked resolved.

monitoring

At 15:10 EDT Precisely Data Integrity Suite began experiencing a technical issue which may prevent you from using some features. - Intermittent loading of the Left menu in the UI This technical issue is no longer currently being observed. At this time, we will continue to monitor for issues as root cause is still being reviewed. Thank you for your patience, Precisely Emergency Response Team

investigating

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Intermittent loading of the Left menu in the UI You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Intermittent Loading of the Left Menu in the UI"

Last update
Investigating

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features.These modules and features are known to be impacted at this time:- Intermittent loading of the Left menu in the UIYou will receive an update every 60 minutes until the issue is resolved.Thank you for your patience,Precisely Emergency Response Team

Report: "Users Unable to run Discovery/Cataloging for Replication Connectors"

Last update
resolved

The technical issue has now been resolved at 15:29 30/04/2025. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

investigating

Our team is continuing to investigate the issue with highest priority. We appreciate your patience as we work to resolve it as quickly as possible Thank you for your patience, Precisely Emergency Response Team

investigating

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Data Integration Thank you for your patience, Precisely Emergency Response Team

Report: "Users Unable to run Discovery/Cataloging for Replication Connectors"

Last update
Investigating

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features.These modules and features are known to be impacted at this time: - Data IntegrationThank you for your patience,Precisely Emergency Response Team

Report: "Default Catalog Rules Showing Blank"

Last update
resolved

The technical issue which began at 5:56 PM UTC, April 16 2025 was resolved at 9:55 AM UTC, April 17 2025. At this time full functionality has been restored. Users observing default catalog rules' status as NotRun, will need to manually re-trigger the rules for the status to be updated. Thank you for your patience, Precisely Emergency Response Team

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is pending.

investigating

We are currently investigating the following status of default catalog rules: - Default rules run status is null - The evaluation time for the default rules shows as being reset to 3 Sept 2024 The following modules and features were known to be impacted at the time: - Cataloging rules Thank you for your patience, Precisely Emergency Response Team

Report: "Default Catalog Rules Showing Blank"

Last update
Investigating

We are currently investigating the following status of default catalog rules:- Default rules run status is null- The evaluation time for the default rules shows as being reset to 3 Sept 2024The following modules and features were known to be impacted at the time:- Cataloging rulesThank you for your patience,Precisely Emergency Response Team

Report: "Data Integrity Suite - Degraded Functionality - Catalog Jobs"

Last update
resolved

The technical issue that began at 2:33 AM UTC was resolved at 8:35 AM UTC. The following module was impacted: - Catalog Jobs Full functionality has now been restored. Please note that any catalog jobs still stuck in an "In Progress" state will need to be manually re-triggered. We will continue to monitor our systems to ensure ongoing stability. Thank you for your patience, Precisely Emergency Response Team

Report: "Data Integrity Suite - Degraded Functionality - Catalog Jobs"

Last update
Resolved

The technical issue that began at 2:33 AM UTC was resolved at 8:35 AM UTC.The following module was impacted: - Catalog JobsFull functionality has now been restored. Please note that any catalog jobs still stuck in an "In Progress" state will need to be manually re-triggered.We will continue to monitor our systems to ensure ongoing stability.Thank you for your patience,Precisely Emergency Response Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Report: "Precisely APIs - Outage"

Last update
resolved

Dear Precisely APIs customer, At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely APIs Team

investigating

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

Report: "GeoTAX.com - Outage"

Last update
resolved

Dear GeoTAX.com customer, At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely GeoTAX Team

investigating

Dear GeoTAX.com customer, We are currently experiencing technical issues which may prevent you from accessing GeoTAX.com. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of GeoTAX.com. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely GeoTAX Team

Report: "Spectrum OnDemand - Monthly Data Updates"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Dear Spectrum OnDemand APIs customer,Please be informed that data updates will commence immediately. We will notify you once the activity is complete.This maintenance activity should have no impact on service availability. Thank you,The Spectrum OnDemand Team

Report: "Data Integrity Suite - Outage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented, and functionality has been restored. We are monitoring.

investigating

We are working to address a technical issue with the Precisely Data Integrity Suite. These modules and features are known to be impacted at this time: - DI Suite login You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Data Integrity Suite - Outage"

Last update
Resolved

This incident has been resolved.

Monitoring

A fix has been implemented, and functionality has been restored. We are monitoring.

Investigating

We are working to address a technical issue with the Precisely Data Integrity Suite. These modules and features are known to be impacted at this time:- DI Suite loginYou will receive an update every 30 minutes until the issue is resolved.Thank you for your patience,Precisely Emergency Response Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
Resolved

This incident has been resolved.

Update

We are continuing to investigate this issue.

Update

We are continuing to investigate this issue.

Update

We are continuing to investigate this issue.

Update

We are continuing to investigate this issue.

Investigating

Dear Spectrum OnDemand APIs customer,We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible.We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you,The Spectrum OnDemand Team

Report: "Spectrum OnDemand Batch - Service Issue"

Last update
resolved

This incident has been resolved.

investigating

Dear Spectrum OnDemand Batch customers, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand Batch. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Report: "Spectrum OnDemand Batch - Service Issue"

Last update
Resolved

This incident has been resolved.

Investigating

Dear Spectrum OnDemand Batch customers,We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand Batch. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible.We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you,The Spectrum OnDemand Team

Report: "GeoTAX.com - Outage"

Last update
resolved

Dear GeoTAX.com customer, At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely GeoTAX Team

investigating

Dear GeoTAX.com customer, We are currently experiencing technical issues which may prevent you from accessing GeoTAX.com. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of GeoTAX.com. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely GeoTAX Team

Report: "GeoTAX.com - Outage"

Last update
Resolved

Dear GeoTAX.com customer,At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely.This is the final notification regarding this unplanned outage.Thank you!The Precisely GeoTAX Team

Investigating

Dear GeoTAX.com customer,We are currently experiencing technical issues which may prevent you from accessing GeoTAX.com. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of GeoTAX.com. We will send you an update as quickly as possible.We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you!The Precisely GeoTAX Team

Report: "Precisely APIs - Outage"

Last update
resolved

Dear Precisely APIs customer, At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely APIs Team

identified

Dear Precisely APIs customer, The Emergency Response Team continues to investigate Address Autocomplete. We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you! The Precisely APIs Team

identified

Dear Precisely APIs customer, The Emergency Response Team has restored all services except Address Autocomplete and we continue to monitor for further issues. The Emergency Response Team continues to investigate. We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you! The Precisely APIs Team

investigating

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

Report: "Precisely APIs - Outage"

Last update
Resolved

Dear Precisely APIs customer, At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you!The Precisely APIs Team

Update

Dear Precisely APIs customer, The Emergency Response Team continues to investigate Address Autocomplete. We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you!The Precisely APIs Team

Identified

Dear Precisely APIs customer, The Emergency Response Team has restored all services except Address Autocomplete and we continue to monitor for further issues.The Emergency Response Team continues to investigate.We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you!The Precisely APIs Team

Investigating

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system.Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.We apologize for any inconvenience and thank you for your continued business with Precisely.Thank you!The Precisely APIs Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

This incident has been resolved.

investigating

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our AMER production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Report: "Precisely APIs - Outage"

Last update
resolved

This incident has been resolved.

investigating

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

This incident has been resolved.

investigating

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our EMEA production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Report: "Degraded Functionality - Agent Registration/Installation in DIS"

Last update
resolved

We encountered failures with new agent registrations/installation for Data Integrity Suite. Our team is actively investigated the root cause and released a fix to restore full functionality within an hour of identifying the issue. The following modules and features were known to be impacted at the time: - New agent registrations and installations - Cataloging The technical issue which began at 2:45 AM EST was resolved by 3:45 AM EST. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

Report: "Timeout Issues within Catalog Calls"

Last update
resolved

The technical issue which began at 10:58 EST was resolved at 14:32 EST. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

identified

At 10:58am Precisely Data Integrity Suite began experiencing a technical issue which may prevent you from using some features. The Emergency Response Team is making progress and estimates that all services will be restored in 2 hours. Thank you for your patience, Precisely Emergency Response Team

investigating

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Governance You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Bulk API requests not working in DIS"

Last update
resolved

Bulk API requests were throwing a 500. This started happening due to an upgrade in the workflow-airflow service. An DB upgrade on February(28th, 2025 9:35 AM IST) did not go as expected in the workflow-airflow. This was resolved today(3rd March 2025) at 11:51:26 AM IST by pushing the latest version of airflow image.

Report: "Precisely APIs - Outage"

Last update
resolved

Dear Precisely APIs customer, At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely APIs Team

monitoring

Dear Precisely APIs customer, The Emergency Response Team has restored services and we continue to monitor for further issues. We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you! The Precisely APIs Team

investigating

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

Report: "Spectrum OnDemand - Monthly Data Updates"

Last update
resolved

This incident has been resolved.

investigating

Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Report: "Unable to Click Drop-Down Menu Items in DI Suite"

Last update
resolved

This incident has been resolved.

monitoring

We are currently addressing a technical issue with the DI Suite that is preventing clicking on drop-down menu items on certain UI pages. The following modules/features are impacted: - Data Integration - Configuration The fix has been implemented and we continue to monitor the performance. Thank you for your patience, Precisely Emergency Response Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 4:20 PM ET. We began seeing recovery at 4:30 PM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 10:45 PM IST. We began seeing recovery at 11:30 PM IST and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

Report: "DI Suite - Catalog Degraded Functionality"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue. Thank you for your patience, Precisely Emergency Response Team

investigating

We are working to address a technical issue with the DI Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: Module: Catalog V1 Feature: Unable to create/edit/delete/list assets You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Data360 DQ+ US PROD"

Last update
resolved

Dear Data360 DQ+ customer, We experienced technical issues starting at 07:00 AM ET on 12/23/2024. We began seeing recovery at 14:25 PM ET on 12/23/2024 and will continue to closely monitor our systems. This impacted our PROD environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Data360 DQ+ Team

investigating

We are investigating the Data360 DQ+ issue with processes failing.

Report: "Precisely APIs - Outage"

Last update
resolved

Dear Precisely APIs customer, At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely APIs Team

monitoring

Dear Precisely APIs customer, The Emergency Response Team has restored services and we continue to monitor for further issues. We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you! The Precisely APIs Team

investigating

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 6:05 AM ET. We began seeing recovery at 7:00 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

investigating

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 2:14 AM ET. We began seeing recovery at 2:50 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

investigating

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

Dear Spectrum OnDemand APIs customer, At 4:40 AM EST Spectrum OnDemand began experiencing issues. - the Emergency Response Team has restored services and we continue to monitor for further issues. - the Emergency Response Team continues to investigate. Thank you for your patience as we continue to work to assure the highest possible level of service. The Spectrum OnDemand Team

Report: "Precisely APIs - Outage"

Last update
resolved

Dear Precisely APIs customer, At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely APIs Team

monitoring

Dear Precisely APIs customer, The Emergency Response Team has restored services and we continue to monitor for further issues. We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you! The Precisely APIs Team

investigating

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

Report: "Data Integrity Suite EU - Data Integration Pipeline Failures"

Last update
resolved

The Data Integration Pipelines in Data Integrity Suite - EU experienced failures on November 26th from 21:37 to November 27th 16:21 IST. During this period, users experienced failures creating new Data Integration pipelines . The issue has been fully resolved, and the feature is now operational. We apologize for any inconvenience caused and appreciate your understanding.

Report: "Catalog v1 link Broken"

Last update
resolved

A fix has been deployed and Data Catalog V1 pages and panels are loading as expected, resolving the incident.

identified

We are continuing to work on a fix for this issue. The next update will be within 4 hours.

identified

We are continuing to work on a fix for this issue. The next update will be in 4 hours.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

The Emergency Response Team continues to investigate.

investigating

We have identified an issue with Data Catalog v1 feature where users will not be able to see the catalogued asset. This will impact data cataloging only for legacy(v1) customers. You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Data Integrity Suite - Degraded Functionality - User-defined rules"

Last update
resolved

The technical issue was resolved at November 20, 2024, 4:00 PM UTC. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

identified

A partial fix has been implemented at this time, allowing new user-defined rules to run. A fix for existing rules is being implemented.

identified

The issue has been identified and a fix is being implemented.

investigating

The Emergency Response Team continues to investigate.

investigating

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: User-defined rules are not working - The user will not be able to execute and view the score of rules. You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "BrowseApi Response is Empty for profiles"

Last update
resolved

The technical issue which began at 9:34am November 13th was resolved at 11:54pm November 14th. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

investigating

At 9:34am November 13th Precisely Data Integrity Suite began experiencing a technical issue which may prevent you from using some features. These modules and features are known to be impacted at this time: - Data Observability BrowseApi The Emergency Response Team continues to investigate. Thank you for your patience, Precisely Emergency Response Team

investigating

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Data Observability BrowseApi Thank you for your patience, Precisely Emergency Response Team

Report: "Data Integrity Suite - Degraded Functionality"

Last update
resolved

The Post Office service is unable to communicate with the Agent Management service for an endpoint that ends with a '/'. This issue was introduced due to a regression caused by upgrading the Spring version from 2.x to 3.3.x.

Report: "Data Integrity Suite - Datasource Connection Issues"

Last update
resolved

The Datasource connectivity feature in Data Integrity Suite experienced temporary failures on October 11th from 03:00 PM to 03:54 PM IST. During this period, users experienced intermittent datasource connectivity failures and were unable to catalog new assets . The issue has been fully resolved, and the feature is now operational. We apologize for any inconvenience caused and appreciate your understanding.

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

Dear Spectrum OnDemand APIs customer, We experienced service degradation, with isolated errors being returned at 04:38 PM and 05:30 PM and then intermittent errors returned starting at 09:45 PM ET. We began seeing full recovery at 10:03 PM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

Report: "Data Integrity Suite - Degraded Functionality"

Last update
resolved

This incident has been resolved.

identified

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using Agent enabled connections These modules and features are known to be impacted at this time: - Data Source - Connection Creation - Cataloging You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Data Catalog - Databricks Connection Functionality Degraded"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Data Catalog - Creating new Databricks connections - Data Catalog - Sampling existing Databricks connections You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Data Quality pipelines fail to run in Snowflake environment"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing a technical issue in the Data Quality (DQ) module, resulting in degraded features that prevent users from running DQ pipelines within the Snowflake environment. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. The following modules and features are currently affected: - Data Quality We will provide updates every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Precisely APIs - Outage"

Last update
resolved

Dear Precisely APIs customer, At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely APIs Team

identified

Dear Precisely APIs customer, At this time, the Emergency Response Team has restored services and we continue to monitor for further issues. We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you! The Precisely APIs Team

investigating

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

Report: "Degraded Performance - Data Cataloging"

Last update
resolved

The technical issue has been resolved. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

monitoring

At 10:18 am EST Precisely Data Integrity Suite began experiencing intermittent performance degradation and occasional failures impacting the Data Cataloging. The Emergency Response Team is making progress and continues to monitor the performance. Thank you for your patience, Precisely Emergency Response Team

investigating

We are currently experiencing intermittent performance degradation and occasional failures impacting the Data Cataloging . Our team is actively investigating the root cause and working to restore full functionality as soon as possible. These modules and features are known to be impacted at this time: - Data cataloging You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Alert Functionality Issues in Data Observability and Data Measurement"

Last update
resolved

The issue was resolved at 10:14am ET. At this time full performance has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

investigating

We are currently experiencing issues with the alert functionality in the Data Observability and Data Measurement modules. As a result, customers may not receive alerts after an observer run. Our team is actively working to resolve the issue. We will provide updates every 30 minutes until the situation is resolved. Thank you for your understanding and patience. Precisely Emergency Response Team

Report: "Data Integrity Suite - Degraded Functionality"

Last update
resolved

The technical issue has been resolved. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

identified

We are implementing a fix to address a technical issue with the Data Observability capabilities on DI Suite which may prevent users from not being able to Create/View/Edit/Run Observers These modules and features are known to be impacted at this time: Data Observability - UK, AUS You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are working to address a technical issue with the Data Observability capabilities on DI Suite which may prevent users from not being able to Create/View/Edit/Run Observers These modules and features are known to be impacted at this time: Data Observability You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Spectrum OnDemand APIs - Service Issue"

Last update
resolved

Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 08:00 AM ET. We began seeing recovery at 09:20 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

Report: "Data Integrity Suite - Degraded Functionality - Usage Reporting"

Last update
resolved

The technical issue which began at September 29, 2024, 9:25 PM ET was resolved at September 30, 2024, 9:30 AM ET. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

investigating

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Usage reporting for Data Integrity Suite is delayed. You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Report: "Data Integrity Suite - Degraded Functionality with Authentication Mechanism"

Last update
resolved

The technical issue with the authentication mechanism began around Sep 17, 2024, 11:43 PM UTC and was resolved at Sep 18, 2024, 7:20 AM UTC. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

investigating

We are continuing to investigate this issue.

investigating

A technical issue with our authentication mechanism is causing users to see 401. Because of this problem, the new onboarding, Salesforce and Databricks connect and invite users are impacted. The following functionalities are known to be impacted - DIS new Onboarding- through Salesforce Databricks-partner connect Invite new User We are working to address these technical issues with the Data Integrity Suite which may prevent you from using some features. Thank you for your patience, Precisely Emergency Response Team

Report: "Automate Suite - Degraded Functionality seen in Studio Administrator"

Last update
resolved

The technical issue with the authentication mechanism began around Sep 17, 2024, 11:43 PM UTC and was resolved at Sep 18, 2024, 7:20 AM UTC. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

investigating

A technical issue with our authentication mechanism is causing users to see 401. Because of this problem, the user creation flow in Studio Administrator is impacted. We are working to address these technical issues which may prevent you from using the aforementioned feature. Thank you for your patience, Precisely Emergency Response Team

Report: "Precisely APIs - Outage"

Last update
resolved

Dear Precisely APIs customer, We experienced a technical issue starting at 08:00 AM ET. We began seeing recovery at 9:20 AM ET and we are closely monitoring. This impacted our production environment. At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely APIs Team

investigating

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team