PowerSchool Products Incident History

PowerSchool will be performing Infrastructure maintenance for eFinancePlus and eSchoolPlus SIS products mobile application. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity. Core application functionalities are expected to remain online.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing planned SFTP maintenance for Applicant Tracking, Perform, and Employee Records. During this time, the SFTP service will not be available, which may impact imports and exports. The application will remain unavailable for most of the maintenance window. Impacted site: sftp.tedk12.com

PowerSchool will be deploying version 25.4.0.0 of Enrollment to your server. The application will remain online during the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version UIHN_25.3.0.0 of Analytics & Insights to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity. Please pause any customizations and or configuration changes to your environment during this scheduled maintenance period

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub (25.4.3.0). The application will remain online during the maintenance window.There is no downtime associated with this maintenance. Please refer to the details below. Release notesMinor bug fixes and UI improvements.For additional assistance after the update, please reach out to support through our PowerSchool Community case portal.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing system maintenance on Atrieve. This maintenance impacts the Automated Dispatching System only. The Atrieve Portal and Atrieve Web application will remain fully operational throughout the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are aware of an issue with SchoolMessenger Communicate in Canada where some broadcasts are showing "Processing" status but not sending. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

We are currently investigating an issue impacting access to Atrieve for customers on AB07. Certain functions within Atrieve are not working and we are actively working to resolve this incident.

We are currently investigating reports of a partial service disruption. We appreciate your patience and will keep you updated as we progress.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.4.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool eSchoolPlus SIS compliance to version 25.3.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.4.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Some users may experience intermittent errors when navigating in Schoology Learning. Re-loading the page may resolve the issue. We are investigating and will provide further updates.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We want to inform you of a change to the scheduled maintenance time for the Professional Learning and Perform Enterprise version 25.4.0.0 upgrade, previously communicated as Sunday, April 6, 2025, 9:00 PM – Monday, April 7, 2025, 9:00 AM PT, but now updated to Sunday, April 6, 2025, 9:00 PM – Monday, April 7, 2025, 3:00 AM PT, during which system availability will be limited, we apologize for any confusion and appreciate your understanding.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.4.0.0 of Professional Learning and Perform Enterprise to your server. During the maintenance window the system availability will be limited.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS Core to version 25.3.0.0. Customers with auto-update enabled will receive the latest PS SIS Core version during the maintenance window. Please note that system availability will be limited during this time.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.4.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

The PowerSchool team is conducting a full VM restart to complete OS patching on your BusinessPlus production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS patching server reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without requiring a reboot.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 22.4.43.0 & 23.10.18.0 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.

PowerSchool is performing full VM restart to complete OS patching on Cognos, eFinancePlus, and eSchoolPlus SIS production servers. These applications will be unavailable for most of the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool eSchoolPlus SIS to version 25.3.0.0. The application will be unavailable for the majority of the maintenance window.

This is a notice regarding the upcoming maintenance for the deployment of MyPowerHub version 25.4.0.0. The application will remain online throughout the maintenance window, and there will be no downtime. Release notes: Minor bug fixes and UI improvements.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware of an issue with Ad Hoc reporting throwing an error. The team is investigating the issue and we will keep this page updated with more information as it becomes available.

We are currently investigating applicants not being able to access the links to the Educator Professional Inventory (EPI) assessments. The page loads with a blank screen. Applicants may experience time outs if they are actively doing the assessment. We will update further as the investigation occurs.

We are currently investigating an issue experienced by multiple customers. The error message is "sorry, there was an error". Please bear with us while we work on this.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing system maintenance on eFinancePlus, which includes restarting the SQL services. During the maintenance window, system availability will be limited.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing system maintenance on Atrieve. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

We have worked with our carrier partners to implement several solution paths to restore call traffic delivery rates. We can confirm we have seen a significant increase in successful call delivery reporting since these changes were implemented. As a result of these improvements and resolution for many of our customers, we will update the Status Page to Resolved. We understand the telephony industry is ever-changing and that our solutions must also continually evolve to ensure the highest delivery rates remain possible. Because of this, we are moving this to a Known Issue article posted in our Community Portal here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Known-Issue-Intermittent-Phone-Broadcast-Delivery-Issues/ta-p/542191We will continue posting updates on continued progress for this issue on that page. You can subscribe to the page to receive notifications when new updates are posted. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

Our teams have been working to identify the underlying issue affecting some of our call traffic delivery rates for voice calls.  Our carrier partners are continually updating their filtering to ensure high quality calls are being delivered over their networks. Recent adjustments by carriers have resulted in some of our large volume calls being caught in these filters.  Working with our carrier partners we have identified several solution paths to restore delivery rates and are actively working to implement these.  We are seeing improvements as we deploy these changes, but have more work to undertake.  We will update you as we advance our efforts. In the meantime, we recommend setting up multiple contact methods when sending your broadcasts to minimize the impact. You can find more information and steps for this set up here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647

We are currently aware of an issue where some SchoolMessenger Communicate/Groupcast phone broadcasts are not being delivered to all recipients due to an ongoing problem with our telephony vendor. Resolving this issue is our top priority, and we are actively working with our vendor to address it. We will provide updates as they become available.In the meantime, we recommend utilizing multiple contact methods (phone, email, and SMS) when sending a broadcast to ensure your messages reach all intended recipients. If you need assistance setting up these contact methods, please review our support documentation below.Thank you for your understanding and patience as we work to resolve this issue.https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647

At this time, Atrieve has stabilized and we continue to monitor the systems. If your district is continuing to experience errors after receiving this update, please contact Support.

A change has been implemented and we are actively monitoring results.

We are receiving reports of intermittent errors and inaccessibility when working in Atrieve. Our Escalation Team is currently investigating to identify the root cause to resolve the issue.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.2.1.1 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.3.0.0 of Special Programs to the Production Environment. During the maintenance window the system availability will be limited.

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

We are aware of an issue with where some calls made to inbound phone lines for SchoolMessenger Communicate/SafeArrival in Canada are presenting a busy signal. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub. The application will remain online during the maintenance window.

We are pleased to report that the platform is fully restored and is now operational. Thank you to our valued customers for your patience and understanding.

We apologize for the issue that has been impacting the Performance Matters platform today. We have been working as quickly as possible to address it and have been focused on bringing it back into service with priority. We are currently restoring the platform in a phased approach, and expect that it will be fully operational by tomorrow morning. We will continue to keep you informed, as appropriate.

We are aware of an issue that is impacting customers from accessing the Performance Matters platform. Our teams are currently working with priority to address the issue.

This incident has been resolved and Atrieve has returned to normal operations.

We are currently investigating an issue that Atrieve is presenting error messages when in the application or is degraded in performance.

This incident has been resolved. PowerSchool has verified that Atrieve is operational again.We apologize for the disruption.

We are currently experiencing issues with Atrieve for customers on AB07. Our team is working to resolve the incident.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.3.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.This maintenance will not affect NC, AL, Stride, or International Customers operating from Sunday to Thursday.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance of the window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing system maintenance on Special Programs. The application will be unavailable for most of the maintenance window.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.2.1.0 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 23.10.17.1 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.