Is PowerSchool Products Down Right Now? Check if there is a current outage ongoing.

We are continuing to investigate this issue.

We are investigating the reports of Atrieve is currently inaccessible. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports of Customers encountering issues contacting support through Phone and Chat. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports of Atrieve application Login Slowness. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports of Users having issue opening attachments in Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports of Users having issue opening attachments in Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

The issue reported for Multiple Users are unable to access the Atrieve applications has been resolved and this incident has been closed.

We have deployed a fix to production that has resolved the issue of Multiple Users are unable to access the Atrieve applications. we will continue to monitor the application availability to ensure consistent performance and critical functionality remains intact as expected.

We are investigating the reports of Multiple Users are unable to access the Atrieve applications web. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.6.0.0 of Professional Learning and Perform Enterprise to your server. During the maintenance window the system availability will be limited.

PowerSchool will be deploying version 25.5.0.0 of SmartFind Express Absence Management to your server. The application will remain online during the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.5.0.0 of Performance Matters Assessment to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

PowerSchool is performing a full VM restart to complete OS patching for PowerSchool eSchoolPlus SIS. The application will be unavailable for the majority of the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.5.0.0 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.

The issue reported for SchoolMessenger Communicate Logins being unavailable through PowerSchool SIS has been resolved and this incident has been closed.

We are investigating reports of SchoolMessenger Communicate Logins being unavailable through PowerSchool SIS. As a workaround, users can log in to Communicate directly without using the PowerSchool SIS plugin. We are working diligently to mitigate this issue and will continue to provide regular updates as we progress towards a resolution.

We are investigating reports of SchoolMessenger Communicate Logins being unavailable through PowerSchool SIS. As a workaround, users can log in to Communicate directly without using the PowerSchool SIS plugin. We are working diligently to mitigate this issue and will continue to provide regular updates as we progress towards a resolution.

The issue reported for Applicant Tracking Site Slowness has been resolved and this incident has been closed.

We have deployed a fix to production to address the latency issue within Applicant Tracking. we will continue to monitor the application availability to ensure consistent performance and critical functionality remains intact as expected.

We have received reports of latency within Applicant Tracking. Teams have investigated the issue, and we are working on deploying a fix to production. We will continue to provide regular updates on our progress.

We have received reports of latency within Applicant Tracking. Teams have investigated the issue, and we are working on deploying a fix to production. We will continue to provide regular updates on our progress.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.5.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

The issue reported for Atrieve where customers are unable to access application on Host SK36 has been resolved and this incident has been closed.

We have deployed a fix to production that has resolved the issues for all the impacted servers for Atrieve. we will continue to monitor the application to ensure the consistent the performance and critical functionality remains intact as expected.

We are investigating the reports of Customers are facing issue accessing Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports of Customers are facing issue accessing Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are continuing to investigate this issue.

We are investigating reports of Customers are facing issues accessing Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are continuing to investigate this issue.

We are investigating reports of Customers are facing issues accessing Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating an issue impacting access to Atrieve for customers on ON13 We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating reports of Customers are facing issues accessing Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot. Downtime is Majority of the downtime window.

PowerSchool is performing system maintenance on eFinancePlus restarting the SQL services. During the maintenance window the system availability will be limited.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool eSchoolPlus SIS to version 25.4.1.0. The application will be unavailable for the majority of the maintenance window.

The issue reported for Multiple Users are unable to access the Atrieve application has been resolved and this incident has been closed.

We have deployed a fix to production that has resolved the issue of Multiple Users are unable to access the Atrieve application. we will continue to monitor the application availability to ensure consistent performance and critical functionality remains intact as expected.

We are investigating the reports of Multiple Users are unable to access the Atrieve application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports of Multiple Users are unable to access the Atrieve application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.5.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.This maintenance will only impact customers in SC, KS, AZ, NM, MO and TX states.

This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub (25.5.2.0). The application will remain online during the maintenance window. There is no downtime associated with this maintenance.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The issue reported for Multiple users not receiving emails from Atrieve has been resolved and this incident has been closed.

We have identified a resolution for users not receiving emails from Atrieve and we are working on deploying a fix to production. we will continue to provide regular updates on our progress.

We are investigating the reports of users not receiving emails from Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports of users not receiving emails from Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

The issue reported for SchoolMessenger Communicate accounts in Canada using SAML are experiencing 502 errors when attempting to log in has been resolved and this incident has been closed.

We are investigating the reports that SchoolMessenger Communicate accounts in Canada using SAML are experiencing 502 errors when attempting to log in. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports that SchoolMessenger Communicate accounts in Canada using SAML are experiencing 502 errors when attempting to log in. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

The issue reported for some SchoolMessenger Presence sites are currently experiencing issues with site speed slowness and "500 The Requested site has timed out." has been resolved and this incident has been closed.

We've mitigated the problem that was causing slow site speeds and "500 The Requested site has timed out" errors in SchoolMessenger Presence. We'll keep an eye on the application to make sure it keeps working well and all important features stay functional.

We are investigating reports that some SchoolMessenger Presence sites are currently experiencing issues with site speed slowness and "500 The Requested site has timed out." We are working diligently to mitigate the reported issues and will continue to provide regular updates as we progress towards a resolution.

The issue reported for PowerSchool Assistant was unavailable has been resolved and this incident has been closed.

The PowerSchool Assistant Chat on Community is now operational. We are actively monitoring to ensure continued stability and full functionality.

We are investigating an issue with our chat support functionality. The PowerSchool Assistant Chat on Community has been unavailable since the morning of May 19. Customers can continue to reach support via web case and phone. We are working diligently to mitigate the issue and will continue to provide updates as we progress towards a resolution

We are investigating reports that some SchoolMessenger Presence sites are currently experiencing issues with site speed slowness and "500 The Requested site has timed out." We are working diligently to mitigate the reported issues and will continue to provide regular updates as we progress towards a resolution.

We are investigating an issue with our chat support functionality. The PowerSchool Assistant Chat on Community has been unavailable since the morning of May 19. Customers can continue to reach support via web case and phone. We are working diligently to mitigate the issue and will continue to provide updates as we progress towards a resolution

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.5.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.5.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

PowerSchool will be performing system maintenance on Naviance on Saturday, May 17. The System will be unavailable during this window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.5.0.0 of Special Programs to the Production Environment. During the maintenance window the system availability will be limited.

PowerSchool will be deploying version 25.5.0.0 of Enrollment to your server. The application will remain online during the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The issue reported for Flex Mailer outage affecting non-Canadian customers has been resolved and this incident has been closed.

Flex Mailer has been restored for the non-Canadian customers who were impacted by the outage this morning. Customers will be required to update to the 25.4.1 version of the Flex Mailer plugin in order to successfully send Flex Mailer emails. The Canadian version of the Flex Mailer plugin is to be released this afternoon.

We are currently investigating reports of a Flex Mailer outage affecting non-Canadian customers. This outage is preventing the successful sending of Flex Mailer emails from SIS. We expect this issue to be temporary and are working diligently to resolve it. Regular updates will be provided as we make progress towards a resolution.

We are currently investigating reports of a Flex Mailer outage affecting non-Canadian customers. This outage is preventing the successful sending of Flex Mailer emails from SIS. We expect this issue to be temporary and are working diligently to resolve it. Regular updates will be provided as we make progress towards a resolution.

This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub (25.5.1.0). The application will remain online during the maintenance window.There is no downtime associated with this maintenance.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The issue reported for Multiple products facing intermittent issue due to Imperva Outage has been resolved and this incident has been closed.

We have noted that the systems have stabilized following the IMPERVA outage. We will continue to monitor the application to ensure consistent performance and that critical functionality remains intact.

We are investigating reports of IMPERVA issue within multiple products and we are diligently working to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution

We are investigating reports of IMPERVA issue within multiple products and we are diligently working to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.5.0.1 of Professional Learning and Perform Enterprise to your server. During the maintenance window the system availability will be limited.

This incident has been resolved.

This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

This incident has re-occurred and our teams are actively working to restore access.

This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

We are currently investigating an issue impacting access to Atrieve for customers on SK06. We are actively working to resolve this incident.

PowerSchool is performing BETPA Firewall maintenance on BusinessPlus. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool eSchoolPlus SIS to version 25.4.0.0. The application will be unavailable for the majority of the maintenance window.

PowerSchool is performing a full VM restart to complete OS patching for PowerSchool eSchoolPlus SIS and Cognos servers. The application will be unavailable for the majority of the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are currently investigating an issue impacting access to Atrieve for customers on SK06. We are actively working to resolve this incident.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.5.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.

We are aware of an intermittent issue with Communicate accounts in Canada using SAML experiencing errors when trying to log in. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

This incident has been resolved.

This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

We are currently investigating an issue impacting access to Atrieve for customers on BC09. Certain functions within Atrieve are not working and we are actively working to resolve this incident.

We are currently investigating an issue impacting access to Atrieve for customers on BC09. Certain functions within Atrieve are not working and we are actively working to resolve this incident.

We are aware of an intermittent issue with Communicate accounts in Canada using SAML experiencing errors when trying to log in. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

The Issue reported for EAC module outage for all efinancePlus users using version 23.10 has been resolved and this incident has been closed.

We are investigating reports of eFinancePlus Hosted Customers are not able to access Employee Access Center (EAC), they are receiving an error '404 - File or Directory is not found within eFinancePlus. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating reports of eFinancePlus Hosted Customers are not able to access Employee Access Center (EAC), they are receiving an error '404 - File or Directory is not found within eFinancePlus. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.4.3.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

The PowerSchool team is conducting a full VM restart to complete OS patching on your BusinessPlus production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS patching server reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without requiring a reboot.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 22.4.44.0 & 23.10.19.0 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

At this time, we have identified this issue was caused by a Microsoft platform upgrade that impacted some of our sites. Our teams are engaged with Microsoft teams and are continuing to work to resolve this issue. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates.

At this time, we are continuing to work to resolve this issue. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates

We are aware of an issue with SchoolMessenger Presence where some sites are intermittently showing unavailable or experiencing other performance issues. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing system maintenance on PowerSchool SIS, which includes a full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.This maintenance will impact International Customers operating Sunday to Thursday.

We are aware of an issue with SchoolMessenger Presence where some sites are intermittently showing unavailable or experiencing other performance issues. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

PowerSchool will be conducting Infrastructure Firewall Maintenance on the PowerSchool SIS, Analytics & Insights, Enrollment, Special Programs, Allovue, Connected Intelligence, and DEX. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be performing Infrastructure maintenance for eFinancePlus and eSchoolPlus SIS products mobile application. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity. Core application functionalities are expected to remain online.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing planned SFTP maintenance for Applicant Tracking, Perform, and Employee Records. During this time, the SFTP service will not be available, which may impact imports and exports. The application will remain unavailable for most of the maintenance window. Impacted site: sftp.tedk12.com

PowerSchool will be deploying version 25.4.0.0 of Enrollment to your server. The application will remain online during the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version UIHN_25.3.0.0 of Analytics & Insights to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity. Please pause any customizations and or configuration changes to your environment during this scheduled maintenance period

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub (25.4.3.0). The application will remain online during the maintenance window.There is no downtime associated with this maintenance. Please refer to the details below. Release notesMinor bug fixes and UI improvements.For additional assistance after the update, please reach out to support through our PowerSchool Community case portal.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing system maintenance on Atrieve. This maintenance impacts the Automated Dispatching System only. The Atrieve Portal and Atrieve Web application will remain fully operational throughout the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.

We are aware of an issue with SchoolMessenger Communicate in Canada where some broadcasts are showing "Processing" status but not sending. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

We are aware of an issue with SchoolMessenger Communicate in Canada where some broadcasts are showing "Processing" status but not sending. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

This incident has been resolved.

This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

We are currently investigating an issue impacting access to Atrieve for customers on AB07. Certain functions within Atrieve are not working and we are actively working to resolve this incident.

We are currently investigating an issue impacting access to Atrieve for customers on AB07. Certain functions within Atrieve are not working and we are actively working to resolve this incident.

We appreciate your patience. This incident has been resolved.

A fix has been implemented and search functionality has been restored and we continue to monitor results.

An issue has been identified with search functionality. Our team is working on a fix and we will continue to provide updates as we progress towards resolution.

We are currently investigating reports of a partial service disruption. We appreciate your patience and will keep you updated as we progress.

We are currently investigating reports of a partial service disruption. We appreciate your patience and will keep you updated as we progress.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.4.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool eSchoolPlus SIS compliance to version 25.3.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.4.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

The issue has been resolved and all systems are fully operational again.

A fix has been implemented and we are continuing to monitor site performance. Thank you for your patience.

A fix has been implemented and we are monitoring results.

Some users may experience intermittent errors when navigating in Schoology Learning. Re-loading the page may resolve the issue. We are investigating and will provide further updates.

Some users may experience intermittent errors when navigating in Schoology Learning. Re-loading the page may resolve the issue. We are investigating and will provide further updates.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We want to inform you of a change to the scheduled maintenance time for the Professional Learning and Perform Enterprise version 25.4.0.0 upgrade, previously communicated as Sunday, April 6, 2025, 9:00 PM – Monday, April 7, 2025, 9:00 AM PT, but now updated to Sunday, April 6, 2025, 9:00 PM – Monday, April 7, 2025, 3:00 AM PT, during which system availability will be limited, we apologize for any confusion and appreciate your understanding.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.4.0.0 of Professional Learning and Perform Enterprise to your server. During the maintenance window the system availability will be limited.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS Core to version 25.3.0.0. Customers with auto-update enabled will receive the latest PS SIS Core version during the maintenance window. Please note that system availability will be limited during this time.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.4.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

The PowerSchool team is conducting a full VM restart to complete OS patching on your BusinessPlus production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS patching server reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without requiring a reboot.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 22.4.43.0 & 23.10.18.0 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.

PowerSchool is performing full VM restart to complete OS patching on Cognos, eFinancePlus, and eSchoolPlus SIS production servers. These applications will be unavailable for most of the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool eSchoolPlus SIS to version 25.3.0.0. The application will be unavailable for the majority of the maintenance window.

This is a notice regarding the upcoming maintenance for the deployment of MyPowerHub version 25.4.0.0. The application will remain online throughout the maintenance window, and there will be no downtime. Release notes: Minor bug fixes and UI improvements.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware of an issue with Ad Hoc reporting throwing an error. The team is investigating the issue and we will keep this page updated with more information as it becomes available.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware of an issue with Ad Hoc reporting throwing an error. The team is investigating the issue and we will keep this page updated with more information as it becomes available.

This incident has been resolved.

At this time, Atrieve has stabilized and we continue to monitor the systems. If your district is continuing to experience errors after receiving this update, please contact Support.

A change has been implemented and we are actively monitoring results.

We are receiving reports of intermittent errors and inaccessibility when working in Atrieve. Our Escalation Team is currently investigating to identify the root cause to resolve the issue.

The issue with applicants accessing the assessments is fully resolved. Please notify our support team if any issues persist.

A fix has been implemented and we are monitoring the results.

We are currently investigating applicants not being able to access the links to the Educator Professional Inventory (EPI) assessments. The page loads with a blank screen. Applicants may experience time outs if they are actively doing the assessment. We will update further as the investigation occurs.

We are currently investigating applicants not being able to access the links to the Educator Professional Inventory (EPI) assessments. The page loads with a blank screen. Applicants may experience time outs if they are actively doing the assessment. We will update further as the investigation occurs.

This incident has been resolved.

Please note that one of our SQL servers was unresponsive. We have implemented a fix and are monitoring the situation.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue experienced by multiple customers. The error message is "sorry, there was an error". Please bear with us while we work on this.

We are currently investigating an issue experienced by multiple customers. The error message is "sorry, there was an error". Please bear with us while we work on this.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing system maintenance on eFinancePlus, which includes restarting the SQL services. During the maintenance window, system availability will be limited.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing system maintenance on Atrieve. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

We have worked with our carrier partners to implement several solution paths to restore call traffic delivery rates. We can confirm we have seen a significant increase in successful call delivery reporting since these changes were implemented. As a result of these improvements and resolution for many of our customers, we will update the Status Page to Resolved. We understand the telephony industry is ever-changing and that our solutions must also continually evolve to ensure the highest delivery rates remain possible. Because of this, we are moving this to a Known Issue article posted in our Community Portal here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Known-Issue-Intermittent-Phone-Broadcast-Delivery-Issues/ta-p/542191 We will continue posting updates on continued progress for this issue on that page. You can subscribe to the page to receive notifications when new updates are posted. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

Our teams have been working to identify the underlying issue affecting some of our call traffic delivery rates for voice calls.  Our carrier partners are continually updating their filtering to ensure high quality calls are being delivered over their networks. Recent adjustments by carriers have resulted in some of our large volume calls being caught in these filters.  Working with our carrier partners we have identified several solution paths to restore delivery rates and are actively working to implement these.  We are seeing improvements as we deploy these changes, but have more work to undertake.  We will update you as we advance our efforts. In the meantime, we recommend setting up multiple contact methods when sending your broadcasts to minimize the impact. You can find more information and steps for this set up here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647

We are currently aware of an issue where some SchoolMessenger Communicate/Groupcast phone broadcasts are not being delivered to all recipients due to an ongoing problem with our telephony vendor. Resolving this issue is our top priority, and we are actively working with our vendor to address it. We will provide updates as they become available. In the meantime, we recommend utilizing multiple contact methods (phone, email, and SMS) when sending a broadcast to ensure your messages reach all intended recipients. If you need assistance setting up these contact methods, please review our support documentation below. Thank you for your understanding and patience as we work to resolve this issue. https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647

We have worked with our carrier partners to implement several solution paths to restore call traffic delivery rates. We can confirm we have seen a significant increase in successful call delivery reporting since these changes were implemented. As a result of these improvements and resolution for many of our customers, we will update the Status Page to Resolved. We understand the telephony industry is ever-changing and that our solutions must also continually evolve to ensure the highest delivery rates remain possible. Because of this, we are moving this to a Known Issue article posted in our Community Portal here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Known-Issue-Intermittent-Phone-Broadcast-Delivery-Issues/ta-p/542191We will continue posting updates on continued progress for this issue on that page. You can subscribe to the page to receive notifications when new updates are posted. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

Our teams have been working to identify the underlying issue affecting some of our call traffic delivery rates for voice calls.  Our carrier partners are continually updating their filtering to ensure high quality calls are being delivered over their networks. Recent adjustments by carriers have resulted in some of our large volume calls being caught in these filters.  Working with our carrier partners we have identified several solution paths to restore delivery rates and are actively working to implement these.  We are seeing improvements as we deploy these changes, but have more work to undertake.  We will update you as we advance our efforts. In the meantime, we recommend setting up multiple contact methods when sending your broadcasts to minimize the impact. You can find more information and steps for this set up here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647

We are currently aware of an issue where some SchoolMessenger Communicate/Groupcast phone broadcasts are not being delivered to all recipients due to an ongoing problem with our telephony vendor. Resolving this issue is our top priority, and we are actively working with our vendor to address it. We will provide updates as they become available.In the meantime, we recommend utilizing multiple contact methods (phone, email, and SMS) when sending a broadcast to ensure your messages reach all intended recipients. If you need assistance setting up these contact methods, please review our support documentation below.Thank you for your understanding and patience as we work to resolve this issue.https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647

At this time, Atrieve has stabilized and we continue to monitor the systems. If your district is continuing to experience errors after receiving this update, please contact Support.

A change has been implemented and we are actively monitoring results.

We are receiving reports of intermittent errors and inaccessibility when working in Atrieve. Our Escalation Team is currently investigating to identify the root cause to resolve the issue.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.2.1.1 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.3.0.0 of Special Programs to the Production Environment. During the maintenance window the system availability will be limited.

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

We are aware of an issue with where some calls made to inbound phone lines for SchoolMessenger Communicate/SafeArrival in Canada are presenting a busy signal. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

We are aware of an issue with where some calls made to inbound phone lines for SchoolMessenger Communicate/SafeArrival in Canada are presenting a busy signal. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub. The application will remain online during the maintenance window.

We are pleased to report that the platform is fully restored and is now operational. Thank you to our valued customers for your patience and understanding.

We apologize for the issue that has been impacting the Performance Matters platform today. We have been working as quickly as possible to address it and have been focused on bringing it back into service with priority. We are currently restoring the platform in a phased approach, and expect that it will be fully operational by tomorrow morning. We will continue to keep you informed, as appropriate.

We are aware of an issue that is impacting customers from accessing the Performance Matters platform. Our teams are currently working with priority to address the issue.

We are pleased to report that the platform is fully restored and is now operational. Thank you to our valued customers for your patience and understanding.

We apologize for the issue that has been impacting the Performance Matters platform today. We have been working as quickly as possible to address it and have been focused on bringing it back into service with priority. We are currently restoring the platform in a phased approach, and expect that it will be fully operational by tomorrow morning. We will continue to keep you informed, as appropriate.

We are aware of an issue that is impacting customers from accessing the Performance Matters platform. Our teams are currently working with priority to address the issue.

This incident has been resolved and Atrieve has returned to normal operations.

We are currently investigating an issue that Atrieve is presenting error messages when in the application or is degraded in performance.

This incident has been resolved and Atrieve has returned to normal operations.

We are currently investigating an issue that Atrieve is presenting error messages when in the application or is degraded in performance.

This incident has been resolved. PowerSchool has verified that Atrieve is operational again. We apologize for the disruption.

We are currently experiencing issues with Atrieve for customers on AB07. Our team is working to resolve the incident.

This incident has been resolved. PowerSchool has verified that Atrieve is operational again.We apologize for the disruption.

We are currently experiencing issues with Atrieve for customers on AB07. Our team is working to resolve the incident.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.3.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.This maintenance will not affect NC, AL, Stride, or International Customers operating from Sunday to Thursday.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance of the window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool is performing system maintenance on Special Programs. The application will be unavailable for most of the maintenance window.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 25.2.1.0 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PowerSchool will be deploying version 23.10.17.1 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.

This incident has been resolved.

This incident has been resolved. PowerSchool has verified that Atrieve is operational again. We apologize for the disruption.

We are currently working on a fix for the issue impacting application functionality within Atrieve. As part of this process, users may experience a very brief interruption in service. We are making every effort to resolve the issue as quickly as possible and will keep you updated on our progress. Thank you for your patience and understanding.

We are currently investigating an issue impacting the performance of Atrieve causing errors in some applications. Our team is currently working to resolve the issue.

This incident is now resolved. While we continue to monitor this issue, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.

We are currently investigating an issue impacting the delivery of certain types broadcasts. Our team is actively working to resolve the matter. Identified: Our teams have identified the underlying issue affecting some Email, Stationary, and Newsletter broadcasts in Canada. We have taken corrective steps, and will provide more information once the issue has been resolved.

We are currently investigating an issue impacting the delivery of certain types broadcasts. Our team is actively working to resolve the matter. Identified: Our teams have identified the underlying issue affecting some Email, Stationary, and Newsletter broadcasts in Canada. We have taken corrective steps, and the resolution process is expected to take up to 12 hours, starting from approximately 3:30 PM CST.

This incident has been resolved, and all systems have returned to normal so that Atrieve is accessible.

We are currently investigating an issue impacting the performance of Atrieve. Our team is currently working to resolve the issue.

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.

We are aware of an issue where calls to SchoolMessenger Communicate/SafeArrival inbound phone lines in Canada are intermittently receiving an error message. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

This incident has been resolved, and all systems have returned to normal so that Atrieve is accessible.

We are currently investigating an issue impacting the performance of Atrieve. Our team is currently working to resolve the issue.

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.

We are aware of an issue with SchoolMessenger Presence and CivicLive websites where some sites are loading slowly. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.

This incident has been resolved and Atrieve is confirmed to be operational.

We are currently investigating an issue impacting access to Atrieve for customers on AB02. Certain functions within Atrieve are not working and wWe are actively working to resolve this incident.

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

PowerSchool has been alerted by our telephony vendor of an outage with a carrier that began on February 11th, resulting in degraded call delivery for our Canadian customers. The vendor has isolated the problem and is actively working on a resolution. We understand the impact this has on your experience and are committed to resolving the issue as quickly as possible. We will continue to share updates as new information becomes available. Thank you for your patience and understanding.

This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

We are currently investigating reports of errors when accessing Atrieve. The PowerSchool team is working to resolve this as quickly as possible.

This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

We are currently investigating reports of errors when accessing Atrieve. The PowerSchool team is working to resolve this as quickly as possible.

This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

We are currently investigating reports of errors when accessing Atrieve. The PowerSchool team is working to resolve this as quickly as possible.

The ETL's were successful and the incident is now resolved.

As part of our commitment to transparency and proactive communication, we want to inform you about an issue that may impact your nightly data warehouse builds. Summary Our monitoring systems have detected some ETL failures during the nightly data warehouse builds that are impacting a small group of our AWS/Snowflake-hosted of customers. These build failures result in incomplete or outdated data affecting your dashboards by not displaying the most recent data. We expect to have updated data appear by tomorrow morning once the nightly builds run tonight. Reproduction Steps Login to Unified Insights and view data within the dashboards is not reflective of the previous day’s data. This can primarily be found with absence data not showing for the previous day. Expected Results Student data should be displayed from the previous day’s SIS data within dashboards. Actual Results Impacted customer dashboards are displaying data from an earlier build and not from the last school day. Version Fixed We anticipant the remaining impacted customers will be fixed with tonight's build and should be resolved for customers Friday, February 21st, 2025. We will check impacted customers tomorrow morning and confirm with an update to this notification.

This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

We are currently investigating reports of errors when accessing Atrieve. The PowerSchool team is working to resolve this as quickly as possible.

The incident has been resolved and Atrieve is accessible. We will continue to monitor the systems as we investigate the root cause.

We are currently investigating reports of errors when accessing Atrieve. PowerSchool is working to address the incident.

The incident has been resolved and all systems have returned to normal operations. The PowerSchool Team will continue to monitor.

We are re-investigating an issue impacting Atrieve for users on the AB02 series of servers. At this time, users may experience receive errors when accessing the site. Our team is working to resolve this.

This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.

We are investigating an issue impacting Atrieve for users on the AB02 series of servers. At this time, users may experience slowness or may receive errors. Our team is working to resolve this.

This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.

We are investigating an issue impacting Atrieve for users on the AB02 & AB05 series of servers. At this time, users may experience slowness or may receive errors. Our team is working to resolve this.

This incident has been resolved.

This incident has been resolved, and users will be able to access Atrieve. We will continue to monitor. We appreciate your patience while we worked to resolve this incident.

We are investigating an issue impacting Atrieve for users on the SK32 Server. At this time, users may experience the inability to login. Our team is working to resolve this

This incident has been resolved.

Our engineering team has identified the source of the SFTP update issue and implemented a fix. We will continue to monitor the results.

Some Performance Matters customers have reported SFTP updates not functioning this morning. Our engineering team is aware and working to resolve this as soon as possible. We appreciate your patience as we expedite resolution and will keep you informed of progress

The issue is now resolved. Users who logged in during this time were affected and their roles were edited. Users who use SSO need to log out and log back in to have their access restored. Users who do not use SSO may need to be manually reverted. That will be completed by PowerSchool, and is in progress now.

We are currently investigating the issue and have identified a fix. There is a planned release to resolve the issue. Until then, users accessing the Document Management platform using SSO are unable to send jobs. If users are able to use direct login, they can use that as a temporary workaround.

This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.

We are investigating an issue impacting Atrieve for users on the AB02 series of servers. At this time, users may experience slowness or may receive errors. Our team is working to resolve this.