Historical record of incidents for Postman
Report: "Postman Workspaces are not Loading"
Last updateAll our systems are back to normal
Our systems are recovering and we are continuously monitoring
We have identified the issue and our systems are in recovering phase at the moment.
We are currently investigating the issue
Report: "Postman Workspaces are not Loading"
Last updateWe are currently investigating the issue
Report: "Planned database maintenance with possible service disruption in US region"
Last updateWe will be performing a planned database upgrade in the US data centre to ensure the latest version and security patches are applied. During this time, users with data in US region may experience temporary service disruptions while using Postman across all platforms.Maintenance is expected to last approximately 2 hours and we will provide regular updates on the progress. Please note, this downtime only affects users with data in US region. Services for users in our EU data centre will remain unaffected.If you have any questions, please don't hesitate to reach out to our support team at support@postman.com. We appreciate your patience and understanding during this maintenance window.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Failures in Importing Collections and APIs in a workspace"
Last updateThe incident has been resolved.
We are continuing to investigating the issue. Import collections related flow and API Builder still remains impacted.
We are currently investigating the issue.
Report: "Degraded performance for SAML based logins"
Last updateThis incident has been resolved.
A fix has been implemented, and we are monitoring the results.
We have identified the issue, and the fix is in progress.
Investigating degraded performance for SAML based logins. Some service disruptions should be expected. We will continue to post frequent updates to indicate the investigation's progress.
Report: "Workspaces are not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are still investigating this issue.
We are continuing to investigate this issue.
Investigating degraded performance for workspaces. We will continue to post frequent updates to indicate investigation progress.
Report: "Postman Login is impacted"
Last updateThe issue has been resolved.
A fix has been implemented, and we are now monitoring the results.
We have identified the issue and are working on the fix.
We are currently investigating the incident
Report: "Postman Workspaces are not loading intermittently"
Last updateAll of our systems are back to normal.
We have got our systems back up and observing for any anomalies.
We are continuing to investigate this issue.
We see postman workspaces are not loading on postman web and app. We are investigating the issue and are trying to get our systems back to normal
Report: "Elevated error rates in multiple features"
Last updateThis incident has been resolved.
We've identified an issue that impacts login and multiple features within Postman workspaces. We're rolled out an immediate fix and are monitoring the stability of our systems.
Report: "Elevated error rates for GitHub integrations"
Last updateThis incident has been resolved. More details can be found here: https://www.githubstatus.com/incidents/pxg3dz4yg7lp
Investigating elevated error reports for GitHub integrations. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress. More details can be found here: https://www.githubstatus.com/
Report: "Running a Flow on Desktop app v10.20.6 is getting stuck"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the status
We are continuing to work on the fix for the issue
The issue has been identified and we are working on a fix.
Report: "Workspace Creations are failing"
Last updateThis incident has been resolved.
All of our systems are back and we are continuously monitoring the same.
We have identified the issue and are working to bring our systems back up.
We are currently investigating this issue.
Report: "Postbot outage for all users"
Last updateThis incident has been resolved.
OpenAI's APIs are back up, and Postbot is functional. We're continuing to monitor Postbot.
We're seeing a major outage for Postbot for all our users. This is due to OpenAI's APIs being down, and this is something that we're closely monitoring.
Report: "Degraded performance and elevated error rates for Collections"
Last updateThis incident has been resolved.
The systems have recovered. We are monitoring the systems.
We have identified the root cause for the degradation.
Investigating degraded performance for collections system. Creation and updation on collections and requests are affected. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress.
Report: "Workspaces are not loading"
Last updateThis incident has been resolved.
Error rates have reduced and we are receiving reports of workspaces functioning as expected. We are monitoring our systems.
We have identified the issue and have started taking mitigative actions. Workspaces are starting to load now.
We are currently investigating reports of workspaces not loading from the Desktop apps
Report: "Degraded performance for public collection documentation"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
The issue is resolved now. We'll keep monitoring for some time.
A fix has been implemented and we are monitoring the results
We have identified the issue and are working on a fix
We are currently investigating the issue and will keep updating the status
Report: "Elevated error rates for request history storage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Investigating elevated error reports for request history storage. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress.
Report: "Postman Login via password was affected for ~30 minutes"
Last updatePostman login via password was affected for around ~30 minutes on September 1, 2023 between 3:11 PM IST and 3:41 PM IST.
Report: "Degraded performance logging in and connecting to Postman from certain regions"
Last updateThis incident has been resolved.
We have identified a network degradation that impacts few users in the APAC region. We've taken steps to mitigate this and are monitoring our services.
We are investigating an issue where users in certain regions are unable to login or connect to Postman.
Report: "Upstream dependency issues for Bitbucket"
Last updateThis incident has been resolved.
Experiencing upstream dependency issues with Integration APIs for Bitbucket. Some service disruptions should be expected. We will continue to post frequent updates to indicate progress on this issue. For more details, please refer to Bitbucket status page: https://bitbucket.status.atlassian.com/
Report: "Several Postman services and features are degraded or not accessible"
Last updateThis incident has been resolved.
All services have recovered to normal operating ranges. We are monitoring further.
Our core identity services are recovering and services powering workspaces, collection, environments are starting to recover. We are monitoring and restoring the remaining services.
We are working on restoring the affecting services.
Our internal identity services are degraded which is causing further degradation of several Postman services. We are working on restoring the affecting services.
We are investigating degradation and outage of several Postman services
Report: "Removing user from team may fail for some of the cases"
Last updateThis incident has been resolved.
A fix has been implemented, and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified, and the fix is being worked on.
We are investigating the issue
Report: "Team Members' Access to Team Resources"
Last updateDuring the time window from 11:15 AM (IST) to 06:15 PM (IST), team members' access to team resources may have been affected.
Report: "Partial outage for Public Collection Documentation"
Last updatePublic Collection Documentation were unavailable for 6 minutes starting from 9:50AM (UTC). During this period, all requests to view documentation were failing due to an incorrect infrastructure change.
Report: "Users are not able sign-up"
Last updateThe issue has been resolved
We have fixed the issue and monitoring the systems now.
Due to third party library unavailability, there are errors while trying to sign-up into Postman. We are working to fix the issue.
Report: "Partial outage for Public Collection Documentation hosted on Custom Domains"
Last updatePublic Collection Documentation hosted on Custom Domains should be back up now. We will continue to monitor the system for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are currently monitoring the issue.
The issue has been identified and a fix is being implemented.
Investigating a partial outage for Public Collection Documentation hosted on Custom Domains. We will continue to post frequent updates to indicate investigation progress.
Report: "Login is failing intermittently"
Last updateThis incident has been resolved.
We have implemented the fix and monitoring the results.
The fix is taking longer, and we are still working on it. The impact is limited to legacy browsers at this point.
We are still working on fixing the issue.
We have identified the issue and working on fixing it.
We are investigating the issue
Report: "Elevated error rates for Bitbucket Integrations"
Last updateThe incident has been resolved.
The Bitbucket APIs are working as expected. We will continue to monitor the stability of the integrations.
Investigating elevated error reports for Bitbucket Integrations. We are working with the Bitbucket team to restore the functionality soon. We will continue to post frequent updates to indicate investigation progress.
Report: "Partial outage for Public Collection Documentation hosted on Custom Domains"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are currently monitoring.
We have identified the issue and are currently working on a fix.
Investigating a partial outage for Public Collection Documentation hosted on Custom Domains. We will continue to post frequent updates to indicate investigation progress.
Report: "Issue logging into Postman v10.9 for Windows"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
The fix is rolled out. Please update the app and sign in again.
We have the fix ready and will be rolling it out soon.
We are working on fixing the issue. Meanwhile, if you are impacted because of the issue, please do the following steps: - Sign out from the blank app via the user profile dropdown on the top right - Download Postman again from our website https://postman.com/downloads (we’ve removed the faulty app from the website) - Install and log in again.
We are investigating an issue where our users are not able to login to Postman for Windows app v10.9.0. This version was made available for download at 8:50 AM UTC and was disabled at 1:30 PM UTC when we were made aware of this issue. We are working on the final resolution for this issue.
Report: "Degraded performance for Postman Monitoring"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. Scheduled monitor runs between the 1st Jan 2023 12:00am(UTC) and 2nd Jan 02:08am(UTC) were not executed.
We have identified the issue and are working on applying the fix.
Investigating degraded performance for Postman Monitoring. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress.
Report: "Interceptor session not working"
Last updateThe issue has been fixed, please upgrade to the latest app version.
We've released the fix, monitoring the interceptor.
We've identified the issue and working on mitigating the same.
We are currently investigating the issue.
Report: "Import Failures for Run In Postman"
Last updateThe incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We have identified the cause, and working to mitigate this.
Imports from Run in Postman buttons are failing on Postman Web.
Report: "Degraded performance for Postman Web Platform"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
All services are back up and operating nominally.
Most users should be able to access Postman's Web Platform now. We're working to ensure the continuity of the patch.
We are continuing to investigate this issue.
Some users might be facing issues loading Postman's web platform. We're investigating and working to get the system back up.
Report: "Public workspace API listings not loading for some users"
Last updateThis incident has been resolved.
The outage has been resolved - APIs in public workspaces are loading for all users.
We've identified the issue and are working on a fix.
APIs in public workspaces are not loading for users who are not logged in. Published documentation and collections are unaffected.
Report: "Internet service provider outage impacting Postman users in UK"
Last updateThe outage seems to have been resolved and there are no further reports of impact to Postman users.
We are aware of an internet service provider outage that's impacting some of our users in the UK region. We are monitoring the situation at our end.
Report: "Degraded performance for the Postman Platform"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Investigating degraded performance for Postman Platform. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress.
Report: "Navigating from team settings is not working"
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the state
We are continuing to work on the fix
The issue has been identified and a fix is being worked on.
We are currently investigating the issue.
Report: "Issue in login via SSO"
Last updateThe incident has been resolved.
The issue has been fixed and we are further monitoring it
The issue has been identified and we are working on fixing it
We are currently investigating the issue
Report: "Partial outage to login page for 15 minutes"
Last updateThere was a partial outage to login page which was mitigated in 15 minutes
Report: "Degraded performance for API Builder"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results
The issue has been identified and fix is being implemented
We are continuing to investigate this issue.
Investigating degraded performance for API Builder. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress.
Report: "Degraded performance for user profile update"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results
The issue has been identified and a fix is being implemented.
Investigating degraded performance for the user profile updates. We will continue to post frequent updates to indicate investigation progress.
Report: "Infrastructural issues for history service"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been resolved. We are monitoring it for sometime.
We are still experiencing downtime with the storage layer. We are working to ensure that the service is back up and does not have intermittent failures.
A fix has been implemented and we are monitoring the results.
We have identified the issue to be at the storage layer. While the service is serving traffic now, we are continuously monitoring it.
Investigating infrastructural issues with history service. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress. While the sending request flows are not affected, the storing of the history is affected.
Report: "Degraded performance for Public Collection Documentation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently seeing degraded performance for Public Collection Documentation. We are investigating the issue.
Report: "Degraded performance for the Postman Platform"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are currently monitoring the systems.
We have identified connectivity issue with one of our storage systems. We are currently working on resolving it.
Investigating degraded performance for Postman Platform. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress.
Report: "Degraded performance for some Integrations"
Last updateThis incident has been resolved.
We have deployed a fix and the issue has been resolved. There might be some integrations that were affected, we're working on identifying and fixing them. We will continue to monitor the systems.
We have identified an issue with some types of integrations. We have identified the cause and are working on resolving it. We will continue to post frequent updates to indicate the progress.
Report: "Anomalous metrics for Postman Monitors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
API response times have risen above normal bounds. We've identified the issue and we're actively working on a mitigation strategy.
API response times have returned to within normal bounds as of 8:10 AM UTC. We're actively monitoring the system and continuing to investigate the original cause.
We are continuing to investigate this issue.
We've detected increased response time on API endpoints related to Postman Monitors and are actively investigating. We will continue to post frequent updates to indicate investigation progress.
Report: "Elevated reports of Postman for Desktop apps crashing with 'Something went wrong' error"
Last updateWe've confirmed that reverting to v9.15.6 fully resolves this issue.
We've confirmed that reverting to v9.15.6 via the steps detailed earlier mitigates the issue. We are monitoring the issue and a patch is in the works and will be included in an upcoming application version.
We've identified the root cause and is working on releasing a patch for this issue. If you are impacted by this issue, follow these steps to revert your app to the last stable version (v9.15.6) 1. Go to 'Help' menu 2. Click on 'Clear Cache and Reload'
We are investigating elevated reports of Postman for Desktop apps v9.15.7 intermittently crashing with 'Something went wrong' error. We've paused the rollout of v9.15.7 version, while we investigate this further. If you are impacted by this issue, follow the steps below to revert your app to the last known stable version (v9.15.6) 1. Go to 'Help' menu 2. Click on 'Clear Cache and Reload'
Report: "Issue launching the Postman App for Windows and Linux users (released today, March 17)"
Last updateWe believe the issue has been resolved based on our telemetry data and affirmative user feedback. In Summary, at 18:15 UTC, we released the Postman Desktop app v9.15.1. We immediately discovered that the version had an issue that resulted in Windows and Linux users not being able to launch the app. The app would stay stuck at a perpetual white screen. The issue was mitigated at 19:30 UTC, and a patch was subsequently released. If you are on Postman v9.15.1 and experiencing this issue, the latest Postman app, with the patch for this issue, is available for download from https://www.postman.com/downloads. If you are on the Postman app version 9.15.2 or above, you already have the app version that has the patch. You can click on the settings icon on the top right corner of the Postman and head on to the "About" section to check your current Postman App version. Additionally, here's the link to our support thread with additional discussions around this issue - https://github.com/postmanlabs/postman-app-support/issues/10763 Your data within Postman and your local data in the scratch pad are safe. We apologize for the inconvenience caused.
The issue has been resolved and released for general availability. We are continuing to monitor reports from users. If you are affected, you can download the latest version of the app from https://www.postman.com/downloads
We have resolved the issue internally and are executing our pre release checks and checklists. We will update this space once the patch is out the door. Meanwhile, if you are affected and are seeing a blank white screen when launching the app, you can downgrade to the latest working version from https://www.postman.com/downloads
We have identified an issue with our latest (v9.15.1) release of the Postman App affecting Windows and Linux users. For the affected users, the app would refuse to start and remain stuck at a white screen. We are working towards releasing a patch for the same in a very short while. We will keep you posted. If you are affected, you can downgrade to the latest known working version from https://www.postman.com/downloads
Report: "Degraded performance for the Postman Platform"
Last updateThis incident has been resolved now.
A fix has been implemented and we are currently monitoring the systems.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We have identified connectivity issue with one of our storage systems. We are currently working on resolving it.
Investigating degraded performance for Postman Platform. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress.
Report: "Degraded performance for the Postman Platform"
Last updateThis incident has been resolved now.
A fix has been implemented and we are currently monitoring the systems.
The issue has been identified to be a bad deployment. We are currently working on reverting it.
Investigating degraded performance for Postman Platform. Some service disruptions should be expected. We will continue to post frequent updates to indicate investigation progress.
Report: "Partial outage of public documentation service"
Last updateThis incident has been resolved.
We have identified the issue and were able to fix it.
Some public collection documentations are not accessible. Some service disruptions should be expected. We will continue to post frequent updates to indicate progress on this issue.