Is PortX Down Right Now? Check if there is a current outage ongoing.

We are aware of a Payment Service degradation during today that may impact you and are currently troubleshooting the situation. During a service degradation, end users may not see the wires processed or results they expect from the service.

We're currently investigating a potential issue with the Tailscale VPN connection on myportx.com. This may impact your access to PortX tools like Monitor (argocd) and Observe (grafana). Important Note: While some end users might not experience any immediate problems, it's possible you may encounter unexpected behavior or results when using these tools through Tailscale VPN. Our team is actively working to resolve this issue and will provide an update within the next 30 minutes, or sooner if new information becomes available

All tenants restored.

Most tenants restored.

The fix is being rolled out to affected tenants.

The issue has been identified and a fix is being implemented.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Empathize with those affected and let them know everything is operating as normal.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.