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Last checked 2025-06-14T13:41:50.623Z from Pontomais's official status page

Historical record of incidents for Pontomais

Oct 23, 2024

Report: "Lentidão no acesso em rotinas do Pontomais (WEB/App)"

Last update 2024-10-23T12:34:33.646Z

resolved2024-10-23T12:34:33.632Z

Olá Sistema normalizado Desde já agradecemos

investigating2024-10-23T11:36:37.000Z

Ola, Identificamos que em alguns cenários (quando usa o nossos serviços de cache de dados) podem estar respondendo com uma performance menor que o habitual, prezando pela transparência estamos alertando e nosso time já está atuando para normalizar o mais breve possível

Oct 21, 2024

Report: "Lentidão em algumas rotinas no sistema"

Last update 2024-10-21T13:21:19.645Z

resolved2024-10-21T12:29:39.907Z

Ambientes normalizados.

investigating2024-10-21T11:53:00.000Z

Estamos com uma lentidão em algumas rotinas no sistema e já estamos trabalhando e atuando para normalizar.

Aug 16, 2024

Report: "Instabilidade no Sistema - Processamento de Ponto"

Last update 2024-08-16T20:56:07.303Z

resolved2024-08-16T20:56:07.286Z

Encerrando esse incidente. O mesmo será tratado através da manutenção emergencial programada

identified2024-08-16T20:50:02.121Z

Identificado o problema referente ao processamento dos pontos. Será feito uma manutenção emergencial no produto a partir das 18h

investigating2024-08-16T18:46:52.496Z

We are continuing to investigate this issue.

investigating2024-08-16T17:20:20.000Z

Caro cliente O nosso time de tecnologia identificou uma instabilidade no processamento das batidas de ponto. O time de tecnologia esta atuando nesta analise para verificar a causa raiz. Manteremos atualizado assim que a causa raiz for identificada

Jul 17, 2024

Report: "Instabilidade no sistema WEB"

Last update 2024-07-17T06:50:38.275Z

resolved2024-07-17T06:50:38.260Z

This incident has been resolved.

identified2024-07-17T06:48:08.710Z

The issue has been identified and a fix is being implemented.

investigating2024-07-17T06:28:36.872Z

Olá Estamos passando por uma instabilidade no acesso apenas da nossa aplicação WEB. Estamos em investigação Aplicativo e API funcionando normalmente

Jul 9, 2024

Report: "Instabilidade no sistema WEB"

Last update 2024-07-09T14:02:10.331Z

resolved2024-07-09T14:02:10.316Z

This incident has been resolved.

monitoring2024-07-09T13:54:16.275Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-09T13:41:44.666Z

Instabilidade no sistema WEB

Jul 6, 2024

Report: "Instabilidade no sistema WEB"

Last update 2024-07-06T00:37:33.109Z

resolved2024-07-06T00:37:33.094Z

This incident has been resolved.

monitoring2024-07-06T00:31:44.595Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-06T00:08:08.185Z

We are currently investigating this issue.

Jun 24, 2024

Report: "Lentidão no processamento das batidas de pontos - Origem - REP"

Last update 2024-06-24T22:32:34.879Z

resolved2024-06-24T22:31:57.000Z

O processamento de ponto oriundos de REP foi atipico na data de hoje! Gerou lentidão, mas foi normalizado

monitoring2024-06-24T15:07:56.471Z

A fix has been implemented and we are monitoring the results.

investigating2024-06-24T13:00:44.431Z

Caros Usuários Estamos com um volume alto nos processamentos de registro de ponto com origem em REP. Estamos atuando na normalização desse processamento Agradecemos sua compreensão

Jun 13, 2024

Report: "Instabilidade no sistema"

Last update 2024-06-13T14:48:12.673Z

resolved2024-06-13T14:48:12.656Z

This incident has been resolved.

identified2024-06-13T14:24:27.573Z

The issue has been identified and a fix is being implemented.

investigating2024-06-13T14:24:18.481Z

We are continuing to investigate this issue.

investigating2024-06-13T14:16:20.651Z

We are currently investigating this issue.

Report: "Instabilidade no sistema"

Last update 2024-06-13T13:30:46.519Z

resolved2024-06-13T13:30:46.502Z

This incident has been resolved.

monitoring2024-06-13T13:21:40.415Z

A fix has been implemented and we are monitoring the results.

investigating2024-06-13T13:08:27.517Z

We are currently investigating this issue.

Apr 1, 2024

Report: "Lentidão na aplicação"

Last update 2024-04-01T17:25:59.020Z

resolved2024-04-01T17:25:59.000Z

This incident has been resolved.

monitoring2024-04-01T15:53:28.584Z

Na data de hoje (01/04) o sistema apresentou uma lentidão atipica entre o período das 12:00h as 12:17h. Nosso time esta atuando em cima deste incidente e monitorando o ambiente para que volte a ter a mesma performance.

Mar 18, 2024

Report: "Instabilidade no Sistema"

Last update 2024-03-18T23:12:09.831Z

resolved2024-03-18T23:12:09.817Z

Sistema operando normalmente

investigating2024-03-18T23:05:31.686Z

We are currently investigating this issue.

Feb 15, 2024

Report: "Instabilidade no Sistema, processamento de feriados"

Last update 2024-02-15T18:28:57.696Z

resolved2024-02-15T18:28:57.685Z

This incident has been resolved.

monitoring2024-02-15T14:29:36.880Z

Problema inicial identificado e feriados sendo gradualmente processados, não há necessidade de recálculo.

investigating2024-02-15T12:53:36.950Z

Investigando problema no processamento de feriados.

Jan 3, 2024

Report: "Lentidão no processamento de feriados"

Last update 2024-01-03T19:21:27.356Z

resolved2024-01-03T19:21:27.340Z

This incident has been resolved.

identified2024-01-03T18:05:26.419Z

Lentidão no processamento de feriados

Jan 2, 2024

Report: "Lentidão no processamento de feriado"

Last update 2024-01-02T14:37:35.017Z

resolved2024-01-02T14:37:35.004Z

This incident has been resolved.

identified2024-01-02T13:06:17.642Z

Estimativa de aproximadamente 2 horas para a solução.

Oct 30, 2023

Report: "Instabilidade no Sistema"

Last update 2023-10-30T12:53:16.321Z

resolved2023-10-30T12:53:16.307Z

This incident has been resolved.

investigating2023-10-30T11:37:22.087Z

We are continuing to investigate this issue.

investigating2023-10-30T11:37:03.121Z

Instabilidade no Sistema

Oct 26, 2023

Report: "Instabilidade no sistema"

Last update 2023-10-26T17:19:32.575Z

resolved2023-10-26T17:19:32.562Z

This incident has been resolved.

investigating2023-10-26T15:31:26.708Z

Instabilidade no sistema

Report: "Performance Degrada"

Last update 2023-10-26T13:21:56.783Z

resolved2023-10-26T13:21:56.764Z

This incident has been resolved.

investigating2023-10-26T11:44:21.931Z

Estamos com uma instabilidade no sistema! Nosso time já esta atuando para resolver o problema! Contamos com sua compreensão

Oct 25, 2023

Report: "Performance Degradada"

Last update 2023-10-25T19:47:52.371Z

resolved2023-10-25T19:47:52.357Z

This incident has been resolved.

identified2023-10-25T12:39:19.019Z

Investigando demora no processamentos de pontos de relógio físico.

Sep 29, 2023

Report: "Instabilidade no sistema - processamento de relógio ponto"

Last update 2023-09-29T13:22:32.887Z

resolved2023-09-29T13:22:32.875Z

This incident has been resolved.

identified2023-09-29T11:43:21.083Z

Analisando causa da instabilidade no processamento de relógio ponto

Sep 12, 2023

Report: "Instabilidade no sistema"

Last update 2023-09-12T14:14:21.632Z

resolved2023-09-12T12:19:15.000Z

This incident has been resolved.

Sep 11, 2023

Report: "Instabilidade no sistema"

Last update 2023-09-11T12:25:19.214Z

resolved2023-09-11T12:00:00.000Z

Instabilidade no sistema

Sep 1, 2023

Report: "Instabilidade do Sistema"

Last update 2023-09-01T11:48:09.601Z

resolved2023-09-01T11:00:00.000Z

Instabilidade entre 07h55 e 08h25.

Aug 28, 2023

Report: "Instabilidade parcial"

Last update 2023-08-28T13:20:05.807Z

resolved2023-08-28T13:20:05.794Z

Tivemos uma instabilidade no aplicativo mobile, mas o mesmo já esta operando normalmente desde as 7h.

Aug 22, 2023

Report: "Instabilidade do Sistema"

Last update 2023-08-22T23:28:12.387Z

resolved2023-08-22T23:06:01.000Z

This incident has been resolved.

monitoring2023-08-22T23:03:59.000Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-22T22:47:17.784Z

Investigando a causa

Jul 12, 2023

Report: "Falha parcial"

Last update 2023-07-12T11:37:05.496Z

resolved2023-07-12T08:00:00.000Z

Das 04:54h às 06:10h, o site web apresentou falhas e lentidão excessiva comprometendo o uso do sistema. Este foi o componente mais afetado.

Jun 19, 2023

Report: "Instabilidade do sistema"

Last update 2023-06-19T15:11:20.961Z

resolved2023-06-19T15:11:20.948Z

This incident has been resolved.

investigating2023-06-19T14:33:56.683Z

We are continuing to investigate this issue.

investigating2023-06-19T14:25:04.106Z

We are continuing to investigate this issue.

investigating2023-06-19T14:24:22.314Z

We are continuing to investigate this issue.

investigating2023-06-19T11:42:58.727Z

We are continuing to investigate this issue.

investigating2023-06-19T11:36:47.578Z

We are continuing to investigate this issue.

investigating2023-06-19T11:29:57.574Z

We are continuing to investigate this issue.

investigating2023-06-19T11:24:52.289Z

We are continuing to investigate this issue.

investigating2023-06-19T11:12:30.623Z

We are currently investigating this issue.

Jun 16, 2023

Report: "Indisponibilidade parcial"

Last update 2023-06-16T20:04:58.338Z

resolved2023-06-16T20:04:58.323Z

This incident has been resolved.

monitoring2023-06-16T19:51:25.809Z

A fix has been implemented and we are monitoring the results.

investigating2023-06-16T19:29:54.169Z

We are continuing to investigate this issue.

investigating2023-06-16T18:40:39.730Z

We are currently investigating this issue.

Report: "Instabilidade Parcial"

Last update 2023-06-16T12:28:19.447Z

resolved2023-06-16T12:28:19.432Z

This incident has been resolved.

investigating2023-06-16T12:04:01.059Z

We are currently investigating this issue.

May 31, 2023

Report: "Instabilidade em nossos serviços"

Last update 2023-05-31T21:22:13.621Z

resolved2023-05-31T21:22:13.608Z

This incident has been resolved.

investigating2023-05-31T21:13:52.266Z

Nosso time técnico está atuando na resolução da instabilidade em nossos serviços

May 15, 2023

Report: "Problemas técnicos nos servidores"

Last update 2023-05-15T21:46:29.825Z

resolved2023-05-15T21:46:29.810Z

This incident has been resolved.

monitoring2023-05-15T21:38:04.985Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-15T21:18:12.259Z

We are currently investigating this issue.

Apr 3, 2023

Report: "Falha geral do sistema"

Last update 2023-04-03T17:22:40.930Z

resolved2023-04-03T15:00:00.000Z

Prolongou-se por aproximadamente 1 hora e 5 minutos

Feb 16, 2023

Report: "Instabilidade WEB"

Last update 2023-02-16T19:49:27.443Z

resolved2023-02-16T07:30:00.000Z

We are currently investigating this issue.

Feb 15, 2023

Report: "Lentidão no cálculo da consolidação das batidas de ponto"

Last update 2023-02-15T13:38:16.188Z

resolved2023-02-15T13:38:16.173Z

Processamento completo e novas consolidações estão sendo geradas normalmente.

identified2023-02-15T10:34:04.452Z

Nas últimas horas o processamento foi extremamente lento e medidas foram tomadas para recuperar a velocidade do processamento dos pontos. Espera-se que os pontos levem o dia inteiro (15/02/2023) para serem totalmente processados e assim normalizar as consolidações de batidas de ponto.

Feb 2, 2023

Report: "Indisponibilidade do sistema"

Last update 2023-02-02T17:06:20.824Z

resolved2023-02-02T15:00:00.000Z

Indisponibilidade parcial do sistema com duração de 10 minutos de 11:59 às 12:09.

Jan 25, 2023

Report: "Manutenção no banco de dados"

Last update 2023-01-25T10:53:13.441Z

resolved2023-01-24T22:00:00.000Z

No dia 24/01/2023 das 19:17hs até às 19:35hs houve uma manutenção no banco de dados (migrations) onde causou certa instabilidade nos sistemas, a instabilidade durou 18 minutos no total.

Dec 29, 2022

Report: "Indisponibilidade do sistema"

Last update 2022-12-29T17:34:33.704Z

postmortem2022-12-29T17:33:44.720Z

O problema se iniciou às 08h00 e se estendeu por aproximadamente 30 minutos.

resolved2022-12-29T11:50:46.855Z

This incident has been resolved.

investigating2022-12-29T11:46:03.936Z

Sistema normalizado

investigating2022-12-29T11:27:34.569Z

Banco de dados

Dec 15, 2022

Report: "falha no servidor web"

Last update 2022-12-15T21:10:07.482Z

resolved2022-12-15T21:10:07.467Z

This incident has been resolved.

investigating2022-12-15T20:57:39.439Z

Investigando

Dec 13, 2022

Report: "Instabilidade WEB"

Last update 2022-12-13T15:02:23.423Z

resolved2022-12-13T11:00:00.000Z

Sobrecarga no frontend da WEB das 07:45 às 08:15hs

Nov 11, 2022

Report: "Queda do banco de dados"

Last update 2022-11-11T00:54:49.071Z

resolved2022-11-11T00:54:49.056Z

Banco recuperado

investigating2022-11-11T00:38:34.859Z

Investigando causa

Sep 27, 2022

Report: "Falha no banco de dados"

Last update 2022-09-27T15:16:13.058Z

resolved2022-09-27T15:16:13.045Z

This incident has been resolved.

identified2022-09-27T15:08:44.966Z

Identificando a causa

Aug 26, 2022

Report: "Falha em banco de dados"

Last update 2022-08-26T21:32:09.748Z

resolved2022-08-26T21:32:09.735Z

This incident has been resolved.

monitoring2022-08-26T21:27:23.775Z

A fix has been implemented and we are monitoring the results.

investigating2022-08-26T21:06:47.925Z

We are continuing to investigate this issue.

investigating2022-08-26T20:59:41.861Z

Investigando a causa

Aug 22, 2022

Report: "Indisponibilidade do sistema"

Last update 2022-08-22T15:12:58.173Z

resolved2022-08-22T15:12:58.151Z

This incident has been resolved.

monitoring2022-08-22T12:29:45.021Z

Monitorando o banco de dados

identified2022-08-22T11:26:50.094Z

Instabilidade no banco de dados.

identified2022-08-22T11:10:41.000Z

The issue has been identified and a fix is being implemented.

Aug 17, 2022

Report: "Instabilidade em algumas funcionalidades"

Last update 2022-08-17T19:42:31.770Z

resolved2022-08-17T19:42:31.752Z

This incident has been resolved.

identified2022-08-17T18:13:22.186Z

Ajustes/abonos (Colaborador não consegue pedir via web) Editar pontos pelo controle de ponto (Cliente tenta e aparece erro interno) Já estamos trabalhando para resolver a instabilidade.

identified2022-08-17T18:09:27.621Z

Algumas funcionalidades como abono estão apresentando instabilidade temporária.

Aug 16, 2022

Report: "Instabilidade do sistema"

Last update 2022-08-16T18:35:32.597Z

resolved2022-08-16T18:35:32.583Z

This incident has been resolved.

identified2022-08-16T18:26:54.970Z

The issue has been identified and a fix is being implemented.

Aug 11, 2022

Report: "Indisponibilidade do sistema"

Last update 2022-08-11T11:10:03.014Z

resolved2022-08-11T11:10:02.998Z

This incident has been resolved.

identified2022-08-11T11:02:37.156Z

The issue has been identified and a fix is being implemented.

Aug 6, 2022

Report: "Banco de dados instável"

Last update 2022-08-06T21:04:14.032Z

resolved2022-08-06T21:04:14.012Z

Banco de dados estabilizado

monitoring2022-08-06T18:51:48.524Z

Problemas de performance no banco de dados em momentos de pico.

Aug 4, 2022

Report: "Instabilidade do sistema"

Last update 2022-08-04T20:46:26.494Z

resolved2022-08-04T19:15:50.000Z

Instabilidade do sistema.

Jul 15, 2022

Report: "Instabilidade WEB"

Last update 2022-07-15T13:39:35.886Z

resolved2022-07-15T11:00:00.000Z

Houve instabilidade nos acessos ao WEB no período das 08:00hs até às 10:00hs.

Jul 13, 2022

Report: "Indisponibilidade do sistema"

Last update 2022-07-13T13:12:41.272Z

resolved2022-07-11T15:00:00.000Z

Restart do banco de dados.

Jul 7, 2022

Report: "Indisponibilidade do sistema"

Last update 2022-07-07T00:39:39.830Z

resolved2022-07-04T15:00:00.000Z

Indisponibilidade do sistema por queda do banco de dados.