Is Polymail Down Right Now? Check if there is a current outage ongoing.

We're currently seeing degraded performance across Polymail—particularly with syncing Gmail messages and loading email content. This appears related to a wider Google Cloud Platform (GCP) outage affecting multiple services globally. Our team is actively monitoring and working to mitigate any disruption. We’ll continue to update you as we learn more. We appreciate your patience and understanding.

We’re all good, maintenance done! Have a great night!

Hi friends, we’ve started planned maintenance of Polymail’s database. We should be back up in approx. 30 min.

This incident has been resolved.

We're looking into an issue where email is not sending

Polymail is back up for all platforms and providers. Some notes: - If you notice slow syncing, this is just while Polymail "catches up" with your inbox as many of us have huge inboxes that take a moment to sync, but it will catch/speed up. - There's a fix in the app store if you use iOS. - You may need to go into settings to Clear Cache which takes about 10-15 min and will also clear cache on all platforms (clearing cache in iOS will also reset desktop and web). - We're aware of an issue with forwarding attachments or sending attachments from templates and are working on that now.

iOS has a new App Store update available, which fixes the syncing issue. Syncing, sending should all be fixed on all clients and platforms. Let us know if you run into anything else so that we can address it. Thanks again for your patience.

We're still waiting for Gmail to remove the rate limit it imposed when Polymail went down. We're going to turn off Gmail temporarily and reenable in 24 hours. We suggest using Gmail/Apple Mail/etc. this weekend and enjoying yourself. We'll be working on it til we're back up completely. Thanks for your patience. Full update emailed to everyone today here: https://share.zight.com/QwuoGmNZ

We’re still working on bugs and bringing everything back up. So sorry again for the extended downtime. All providers are now syncing, but not consistently, and your client may be out of sync. iOS is still down.

Polymail is still down but some services are coming back online. Still seeing some syncing issues, which we're investigating. Desktop and web should start working (if desktop isn't syncing, try web), with Gmail now enabled. iOS is still being fixed. Appreciate you all. If you use the Mac app, you may need to: 1. go to Terminal (cmd + space and type Terminal) 2. copy and paste this command rm -r /System/Volumes/Data/Users/$USER/Library/Application\ Support/Polymail 3. Restart Polymail

We've enabled Gmail. Still seeing syncing issues, investigating. Desktop and web may work (if desktop isn't working, try web). iOS is still being fixed. Appreciate you all. If you use the Mac app, you may need to: 1. go to Terminal (cmd + space and type Terminal) 2. copy and paste this command rm -r /System/Volumes/Data/Users/$USER/Library/Application\ Support/Polymail 3. Restart Polymail

We have re-enabled IMAP and Outlook email. Still investigating an issue with the Gmail API and will keep you up to date as we do. Thanks so much for your patience.

We are still working on the fix, so sorry again. We'll have Polymail back as soon as absolutely possible. No data has been lost or compromised, just a major change that we're working through on our side. Appreciate your support. 🙏🏻

We know it sounds crazy, but we're still working on this fix. It was a major update, requiring a lot of new code, which we are testing and bug fixing as we speak. Thanks so much for being patient and for the supportive emails. We're working as fast as we possibly can.

Thanks for hanging in there, we've deployed a fix and are just now testing and fixing bugs; we'll be back soon. Thanks again for all the support and your patience.

We're currently testing a fix and backing things up, hold tight. Thanks for all the appreciation and support, you all are amazing. We are really sorry for the downtime, again. 🙏🏻

We've been working through the night on a fix. One of our primary services, Mongo Atlas, made a change without notifying us beforehand, so we've been working on a fix on out side. Really appreciate your patience. 🙏🏻

We're so sorry for the downtime; we know how frustrating this can be. We've figured out the issue and are working on a fix.

It appears that one of the services we use, Mongo Atlas, is currently down. We're investigating the cause.

This incident has been resolved.

We are currently aware of an issue where Gmail and Google Workspace users are unable to send emails with attachments and/or links in them.

All old/blocked tracking links are now automatically removed when sent from Polymail. This fix doesn’t affect emails sent from Gmail’s app or website, which Polymail has no control over.

Replying to email threads that have previously used attachment or link tracking (share.polymail.io) are temporarily blocked by Google. More info here: https://mailchi.mp/67b12d124eef/update-to-your-polymail-account-6681266

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue where some Gmail and Google Workspace users are unable to send emails.

Heroku and the web app appear to be back up!

Heroku is having DNS issues and the Polymail website and desktop app are unavailable. You should still be able to use Polymail on iOS. We’re monitoring the issue and will have the web app back up as soon as it’s fixed. Sorry for the trouble. 🙏🏼

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A significant subset of users experienced sync issues. We apologize to all who are affected by the disruption. The issue has been resolved.

A significant subset of users experienced sync issues. We apologize to all who are affected by the disruption. The issue has been resolved.

This incident has been resolved.

We're currently seeing degraded performance for Google users due to a Google Cloud service outage. Affected Google users would have seen degraded sync and sending. https://status.cloud.google.com/incidents/SjJ3FN51MAEJy7cZmoss

This incident has been resolved.

We are currently investigating an issue where Gmail/GSuite users are unable to send emails.

This incident has been resolved.

Apple has an ongoing issue where iCloud users may be unable to access their email.

The issue has been resolved, all systems should be operational now!

We're currently investigating an issue that is causing connection issues for Polymail users on the Polymail client. Users may see delays when logging in, sending or receiving emails.

We experienced temporary degraded sync of thread actions taken on Polymail to providers and other devices. The issue is now resolved and any delays experienced should self-resolve!

Google suffered an outage across all Google Services at 4:00AM - 6:00 AM PST. Affected Google users would have seen degraded sync and sending. Google has resolved this issue, and we are monitoring it on our end! https://www.google.com/appsstatus#hl=en&v=status

Microsoft has resolved the issue.

Microsoft has brought in a change to resume syncing for logged in users. Signed out users may see errors while trying to authenticate their account, but anyone logged into their Microsoft accounts should be able to sync and send messages. https://portal.office.com/servicestatus

We're currently seeing degraded sync for Microsoft users due to a Microsoft service outage. Affected users may see errors when syncing messages or sending emails. See https://portal.office.com/servicestatus for more details.

Apple has fixed their outage and users should be able to sign into their iCloud accounts in Polymail

iCloud services are currently down due to an outage from Apple. Users with connected iCloud accounts may see sync errors, and the inability to sign in. https://www.apple.com/support/systemstatus/

This incident has been resolved.

We are continuing to monitor for any further issues.

We experienced temporary connectivity issues due to an outage from one of our upstream network providers. Things should be operational, but we're monitoring the situation!

This incident has been resolved.

A fix has been implemented and we're monitoring the issue! Users should now be able to sign back into their iCloud accounts through Polymail. Thanks for the patience! 💌

We are continuing to investigate this issue.

We're currently investigating issues affecting iCloud Sign in. Affected users may be seeing a prompt to reauthorize their iCloud accounts and may not be able to sign into their iCloud accounts through Polymail.

iCloud users should now be able to access their accounts as Apple has resolved the issue. Thanks! https://www.apple.com/support/systemstatus/

Users may not be able to access their iCloud accounts due to an ongoing service outage from Apple/iCloud services. More information here. https://www.apple.com/support/systemstatus/

We saw elevated connectivity errors from 6:45-7:10 AM PST. Users affected may have seen delays syncing emails and sending drafts. We've identified and fixed the issue, and everything should be operational now. We're monitoring the situation now.

We experienced temporary service outage in certain areas from 8:38AM - 9:08AM PST. We identified the issue and everything should be operational now. We're currently monitoring the issue.

This incident has been resolved.

Performance has stabilized with our provider, and service should resume as usual! We'll be monitoring the situation for any issues.

We're seeing degraded performance from some users when trying to connect to the Polymail App and Website. This is being caused by a networking issue by one of our service providers. We're investigating the issue right now and working on a workaround for affected users.

Yahoo and AOL accounts are now syncing properly, as Polymail is no longer being blocked by Verizon Media.

We’re currently investigating a connectivity issue for Yahoo/AOL users that may cause degraded sync for these accounts.

We are no longer seeing quota exceeded errors for Google and Google Apps users. Affected users should be able to resume syncing and sending messages, and systems should be operational! We'll continue monitoring the issue and confirm resolution.

We’re currently investigating an issue where Google and Google Apps users are seeing a quota exceeded error. Affected users will experience issues syncing and sending messages in Polymail. We’re working on a fix to address this, and have contacted Google to help address the issue as well. We’ll keep you posted with updates as we have them.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented from our networking provider, Our systems have resumed operations, and you should be able to access Polymail again. https://www.cloudflarestatus.com/

Polymail is currently experiencing downtime in certain regions due to an outage from our networking provider. We will provide updates as we have them. https://www.cloudflarestatus.com/

Users in certain regions may have seen downtime between the hours of 5AM-7AM PST, due to network related issues experienced by our networking provider. The issue has been resolved. https://www.cloudflarestatus.com/incidents/46z55mdhg0t5

The errors and delays from Google's outage have been resolved. All Gmail and Google Suite accounts are now syncing normally.

We are experiencing errors and delays with syncing Gmail and Google Suite accounts, as Google is experiencing an outage. We are monitoring, and will update once this has been resolved.

This incident has been resolved.

We're experiencing an issue with our image proxy service that is being used for security reasons. This is causing some emails to bounce when sending and errors when viewing messages on the application. The issue is being worked on right now and a fix is expected in a few hours.

The cause of the elevated response times has been fixed. All services are back to normal.

We're experiencing elevated server response times, which may result in slower performance while using the app.

The cause of the elevated response times has been fixed.

We're experiencing elevated server response times, which may result in slower performance while using the app.

Due to issues from Google Cloud, one of our upstream providers, we experienced brief service downtime across the Polymail apps that has now been resolved.

All services are normal again.

We're experiencing issues with one of our providers. Users may experience difficulties uploading and using templates with attachments.

We are no longer experiencing delayed sync across all accounts. All accounts are caught up and syncing new mail.

We're experiencing delayed sync for new mail on all accounts. We have identified the issue and are working on a fix.

Microsoft has implemented a permanent fix, and all Outlook and Office365 accounts are syncing and are up to date.

Microsoft has provided us with an temporary solution to connect to their email servers. Outlook and Office365 accounts should now be syncing. We'll mark this incident as resolved once we get a permanent fix from Microsoft.

We're currently experiencing high error rates for Outlook and Office365 accounts when connecting to Microsoft's email servers. We're investigating and working with Microsoft for a fix.

This incident has been resolved.

Currently Microsoft Outlook and Office 365 services are experiencing issues. Microsoft engineers have assured us that they are looking into this problem. In the meanwhile, Polymail users with Outlook accounts may experience high sync delays. We are doing our best to monitor and mitigate symptoms while the matter is being addressed.

A small number of users were affected by a temporary syncing downtime. The issue has been resolved, and all services are now fully functional.

All services including uploading and sending email attachments are now fully functional.

We have identified a problem with our infrastructure provider that is preventing attachments from being uploaded or sent in outgoing messages. We're working on getting this resolved quickly and will post updates here.