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Polly is currently Operational

Last checked 2025-07-12T11:22:04.576Z from Polly's official status page

Historical record of incidents for Polly

Jun 27, 2025

Report: "UK server issues"

Last update 2025-06-27T08:50:14.983Z

investigating2025-06-27T08:50:14.980Z

We are currently investigating an issue between our primary application servers and database servers.

Jul 10, 2024

Report: "Unable to start any new containers"

Last update 2024-07-10T13:44:01.952Z

resolved2024-07-10T13:44:01.934Z

This incident has been resolved.

monitoring2024-07-10T11:02:35.470Z

A fix has been implemented and we are monitoring the results.

identified2024-07-10T10:23:36.176Z

We are continuing to work on a fix for this issue.

identified2024-07-10T10:08:58.237Z

An issue with one of our suppliers is preventing us from starting any new containers. This is causing major outages for our portals. We are actively monitoring the situation and looking for workarounds.

Mar 27, 2024

Report: "Portal delays caused by large decision trees"

Last update 2024-03-27T19:31:39.620Z

resolved2024-03-27T19:31:39.608Z

This incident has been resolved.

identified2024-03-27T15:13:50.231Z

The issue has been identified and a fix is being implemented.

monitoring2024-03-27T14:31:42.053Z

A fix has been implemented and we are monitoring the results.

identified2024-03-27T13:19:40.654Z

We have created a fix for this issue which we are now deploying to production.

identified2024-03-27T08:48:02.513Z

We have identified an issue where large decision trees + links to other large decision trees are causing high CPU load on the servers. Anyone working on these servers will have degraded performance. We have identified the issue and are working on a fix.

Feb 8, 2024

Report: "App component not available"

Last update 2024-02-08T19:44:04.468Z

resolved2024-02-08T19:44:04.458Z

Between ~15:30 and ~15:50 customers experience downtime while working in the App component. A bug combined with 2 specific other factors caused crashing containers. The containers restarted immediately so users could login again after around 10 minutes. After around 20 minutes a hotfix was deployed on production.

Nov 7, 2023

Report: "Articles not loading correctly in Portal"

Last update 2023-11-07T09:20:45.887Z

resolved2023-11-06T06:00:00.000Z

A bug in the latest portal production code caused an issue where articles didnt load for portal users.

Nov 15, 2022

Report: "Helpcenter contactform not working correctly"

Last update 2022-11-15T16:27:54.503Z

resolved2022-11-15T16:27:54.489Z

This incident has been resolved.

identified2022-11-15T14:26:05.266Z

Primary fields (email, subject, content) of contactform are rendered correctly again. There is still an issue with the transcript rendering which we are still working on.

identified2022-11-15T13:43:51.589Z

The issue has been identified and a fix is being implemented.

Feb 28, 2022

Report: "Degraded performance for UK Portal containers"

Last update 2022-02-28T18:04:56.348Z

resolved2022-02-28T18:04:56.331Z

This incident has been resolved.

monitoring2022-02-28T17:08:55.025Z

A fix has been implemented and we are monitoring the results.

identified2022-02-28T16:41:41.293Z

The issue has been identified and a fix is being implemented.

investigating2022-02-28T15:03:11.260Z

We are currently investigating this issue.

Oct 29, 2021

Report: "Chromium version 95 is causing article editor to crash"

Last update 2021-10-29T06:55:37.510Z

resolved2021-10-29T06:55:37.494Z

We have implemented a hotfix to solve this issue. Incident is resolved, but bug remains open for further solving.

identified2021-10-28T11:06:19.099Z

The issue is caused by the svg icons in the editor. As a hotfix we have temporarily disabled the svg icons while we continue to solve the issue.

investigating2021-10-27T05:38:45.716Z

We have identified that chromium version 95 is the cause of this issue. A workaround is to not upgrade to chrome (or chromium) v95 and keep using v94 (or downgrade to v94) or to use a non-chromium browser like Firefox. We are currently investigating how we can fix our editor to work with chromium version 94.

Apr 20, 2021

Report: "Search API not working correctly"

Last update 2021-04-20T12:35:57.073Z

resolved2021-04-20T12:35:57.056Z

This incident has been resolved.

monitoring2021-04-20T12:23:01.293Z

We are continuing to monitor for any further issues.

monitoring2021-04-20T12:17:19.000Z

A fix has been implemented and we are monitoring the results.

identified2021-04-20T12:05:16.476Z

The issue has been identified and a fix is being implemented.

Mar 12, 2021

Report: "Newly created articles using elements dont store published content when saved"

Last update 2021-03-12T10:38:26.546Z

resolved2021-03-12T10:38:26.529Z

This issue has been resolved. Element content is now published correctly when saved. To fix any affected articles / elements, simply save the element content 1 time and the content should be visible.

identified2021-03-12T10:14:11.568Z

We are currently deploying a fix to our staging environment. After testing we will deploy the fix to production.

identified2021-03-12T10:12:52.625Z

We are continuing to work on a fix for this issue.

identified2021-03-12T10:09:07.108Z

The issue has been identified and a fix is being implemented.

investigating2021-03-12T09:57:12.444Z

We are currently investigating this issue.

Mar 10, 2021

Report: "Portal degraded performance"

Last update 2021-03-10T06:13:55.177Z

resolved2021-03-09T14:30:00.000Z

There was degraded portal performance due to some containers running out of memory and crashing.

Feb 22, 2021

Report: "Organisation license agent usage overview very slow / not working"

Last update 2021-02-22T17:34:53.076Z

resolved2021-02-22T17:34:53.057Z

This incident has been resolved.

identified2021-02-22T13:00:44.421Z

The issue has been identified and a fix is being implemented.

Report: "Database unreachable"

Last update 2021-02-22T13:08:53.336Z

resolved2021-02-22T11:45:00.000Z

Database unreachable due to heavy workload. This affected all response times in the application.