Historical record of incidents for Pokémon Vortex
Report: "Elevated database connection failures"
Last updateThis incident has been resolved.
The game is now up and running and we are monitoring the new server's stability.
All data has been transferred. We will now test everything to make sure it all runs smoothly and set up an event for Arceus (Psychic). An announcement will follow on our Discord when the game is back up to play, hopefully it won't be much longer now. https://discord.gg/pokemonvortex
Server setup is now complete and we are currently in the process up transferring all data and game files to the new server.
Provisioning of the server is complete. We are now in the process of setting up the new server with the necessary software and configuration.
The primary SSD of the server is confirmed to be failing. Rather than replace it, we will take the opportunity to upgrade the server entirely, so we are currently in talks with the datacentre in Switzerland to have a new server provisioned.
All data has successfully been retrieved from the server and we are now investigating the cause of the problem to have the necessary hardware repaired or replaced.
One or more hardware components in the database server is failing, causing a huge slowdown in read/write processes. We are currently in the process of retrieving all files from the server which is an incredibly slow process due to this issue and based on the current speed, it is likely to take days. Unfortunately, during this time, the game will be unplayable and you will not be able to interact with the Discord bot. Any updates on this will be posted here if/when changes occur.
We are currently investigating a high level of database connection failures.
Report: "Elevated timeout errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Elevated 522 errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of 522 errors across our entire network and are currently looking into the issue.
Report: "Forum & Wiki unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Increased connection timeouts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue.
Report: "Unstable network with host"
Last updateThis incident has been resolved.
A fix has been applied and we are monitoring the results.
Message from the host: "At approximately 06:30 GMT (March 4th, 2021) we were alerted of a fiber break near our data center causing 2 of our 3 providers to go down. Our network is currently running on the third connection. However due to the reduced overall capacity of the network, you will notice some packet loss to your servers." They have also made us aware that a repair team is on site and currently working on fixing the issue.
All Pokemon Vortex services are currently operating very slowly due to a suspected network issue on the host's end. We have contacted the host and are awaiting a response.
Report: "Network packet loss"
Last updateThis incident has been resolved.
All Pokémon Vortex services are currently experiencing high amounts of packet loss on the network causing degraded performance and bursts of down time.
Report: "Non-delivery of emails"
Last updateThis incident has been resolved.
Outgoing mail is now using AWS SES and we're monitoring the service for any potential interruptions caused by this change.
We are currently in the process of setting up outgoing mail to use AWS SES.
Password and username retrieval emails are failing to deliver from game servers. (Forum and store emails are unaffected)
Report: "Unstable network with host"
Last updateThis incident has been resolved.
The network seems to be back up and all Pokémon Vortex services have resumed as normal. We're currently monitoring closely for any further issues.
The company that hosts most of Pokémon Vortex's servers are currently experiencing network issues which is causing all Pokémon Vortex services to be inaccessible or perform poorly.
Report: "Unstable network with host"
Last updateThe network is back up and stable, all Pokémon Vortex services have been restored.
The company that hosts most of Pokémon Vortex's servers are currently experiencing network issues which is causing all Pokémon Vortex services to be inaccessible or perform poorly.
Report: "Game servers unreachable"
Last updateThis incident has been resolved.
All services are now back up and are being monitored closely for any further issues.
The issue has been identified and we're in the process of restoring affected services to a usable state.
We're currently investigating an issue causing the game servers to be unreachable.
Report: "500 errors on the forums"
Last updateThis issue has been resolved.
A fix has been applied and we're currently monitoring the services affected.
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is being applied.
The issue is currently being investigated.
Report: "Network latency"
Last updateThe main game server was experiencing poor performance due to network latency