Is PocketSmith Down Right Now? Check if there is a current outage ongoing.

The issue has been resolved. Affected feeds will now be able to be synced successfully, but may show an error until next synced.

A fix has been implemented and we are monitoring the results.

Yodlee, one of our upstream feed providers, is currently experiencing an unplanned outage. During this time, affected feeds may be unable to sync and may show an 'Internal error'. You may also have trouble loading the Feeds section in PocketSmith. We will update this incident when we have more information from Yodlee.

We're satisfied that things are now back to normal for feeds. We're sorry for the inconvenience caused, and appreciate your patience during the outage.

Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime!

Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime!

Mitigations are now in place, and we're performing final tests before switching the feeds system back to live. More updates soon.

Multiple mitigations are currently being put in place to get your feeds in PocketSmith operational again. We're working hard on getting these up and running, and will update again soon.

We are currently experiencing an outage affecting feeds in PocketSmith. During this time, you will be unable to manage and sync your existing feeds, or add new ones. The issue is with our hosting provider for this system, we are working diligently with them. PocketSmith remains operational, and all existing data imported remains available.

The incident has been resolved, and affected feeds will sync successfully on their next attempt. We appreciate your patience!

We have identified an outage with one of our upstream providers, Yodlee, which is impacting feeds powered by them. During this time, some feeds will be unable to be synced or authorized. The outage doesn't impact feeds supplied via other providers, including Akahu in New Zealand and Basiq for CDR open banking in Australia. Yodlee are investigating and we'll update when we know more.

Basiq have resolved the outage and affected feeds will now sync successfully on their next attempt. Thanks for your patience and apologies for the inconvenience.

We are again today experiencing an outage with our service provider Basiq, who provide PocketSmith's Australian CDR feeds. The outage is the same issue we experienced yesterday. Affected feeds may show an 'Internal error' in PocketSmith. Basiq have been alerted and we expect them to respond shortly. Once the issue has been rectified, feeds will return to syncing normally and any new data will flow in then.

The outage at Basiq has been resolved, and feeds will now be able to sync successfully.

We have identified an outage with our service provider Basiq which is causing Australian feeds in PocketSmith to fail syncing with an 'Internal error'. We expect the issue to be resolved shortly. Once resolved, your feeds will start successfully syncing and any new data will flow in then. Thanks for your patience while Basiq resolve this outage.

The issue has now been fixed, thanks for your patience!

Basiq have fixed the issue, and affected feeds can now be synced successfully. We are working through correcting all affected feeds in bulk.

We've identified an issue with our upstream provider for Australian CDR feeds, Basiq, that is currently causing feeds to encounter an "Internal error" in PocketSmith when syncing. Basiq are investigating and we'll update here when we have news. Once the issue has been resolved, affected feeds will sync successfully and your data will be up to date. Thanks for your patience!

This issue has been resolved, and all backlogs have cleared. We appreciate your patience!

Mitigations have been put in place, and all new Feed syncs from now on will return transactions swiftly. All synced performed prior to now will have their transaction delays imported by around 90 minutes. If you're experiencing a delay in transactions being imported, please attempt another sync on your feed and transactions will be imported in a timely manner.

Unfortunately a knock-on effect of the outage experienced earlier today (https://status.pocketsmith.com/incidents/xxtp792lq371) is causing delays in transactions being brought into PocketSmith, even after a sync successfully completes. This delay in transactions appearing could be up to 2 hours after the feed has successfully synced. We're attempting to put mitigations in place now for new syncs so that transactions are brought in more rapidly, and will update this notice as things progress. We're sorry for the ongoing inconvenience this issue is causing.

Everything is back to normal now, and bank feeds are syncing without issue nor delay. Thanks for your patience while this issue was resolved, sorry again for the inconvenience caused by this unexpected downtime.

We're seeing extensive delays on feeds following the application outage, with transactions and data being delayed by about 2 hours after the completion of a successful sync. We'll continue to update this status message as timing becomes clearer. Apologies for the inconvenience this causes, more updates soon!

This issue has now been resolved, with the affected power unit having been bypassed at our upstream providers. We'll continue monitoring the situation, but services have been restored.

Our upstream providers are continuing to work on a fix for this issue.

Due to an power issue with our upstream provider, all PocketSmith services are down. We're working to restore services at present, and everything should be back soon.

This incident has been resolved.

Our upstream provider is investigating the issue; in the meanwhile, we have implemented a workaround which should fix the slow load times. We will continue to monitor and update if necessary.

We have identified an issue with an upstream provider that is resulting in some potentially slow load times when managing feeds in PocketSmith. We'll update when we know more.

Feeds are now back to normal, we appreciate your patience!

We're making good progress on clearing the backlog, but it's taking a little longer than expected. We'll update when transaction updates are back to normal.

We're identified the cause of the delays and have implemented changes to process the backlog of transaction importing. We expect things to be back to normal in approximately 45 minutes. Thanks for your patience!

We're currently working on an issue that is delaying transaction imports from Feeds in to PocketSmith. As a result, new transactions available from a feed may take longer than usual to show in PocketSmith. Apologies for the inconvenience; we'll get things sped up again as soon as possible.

Normal service has resumed, and feeds are syncing without issue. All backlogs have cleared, with transactions arriving right after syncs have completed. Thank you for your patience during this unexpected glitch today, we appreciate your support!

We're happy to report that the fix put in place appears to have worked, and bank feeds are heading towards normal service now. There is still a large backlog of feed syncs and transaction imports to process however, resulting in significant delays (which could extend up to an hour) after a feed has synced for your transactions to be imported into your account. Thank you for your patience through this incident, we'll update with more information as the backlogs clear and timing changes.

A fix has been implemented by our upstream providers, and we're monitoring the results. Initial indications are looking positive. We'll provide further updates once feed services are back to regular capacity and we start working through the backlog.

We're continuing to work with our upstream bank feed service providers to get this problem resolved and get feeds back online. Apologies for the ongoing downtime of feeds here, we'll update this notice as soon as we have more information to share.

We've implemented a workaround which means that the PocketSmith web and mobile applications are operating at normal speeds again. This workaround means that bank feeds are experiencing a complete outage now, while we work with our upstream providers to restore full service. Thanks for your patience, we'll update this notice once more information becomes available.

We're experiencing issues with upstream services for bank feeds, meaning that bank feeds are experiencing a partial outage. This is also having a knock-on effect for the main application which is running slower than normal. Workarounds for the main application are being put in place, while we investigate the upstream issues with bank feeds with our provider. We're sorry for the inconvenience, and will update this notice as we learn more.

The backlog of imports has now cleared, and importing transactions from bank feeds after a sync has returned to normal. Thanks for your patience!

The backlog continues to clear, and the delay will be down to around 3 minutes after a bank feed sync that transactions will be imported. We appreciate your patience!

There is a significant backlog of transaction importing from bank feeds that needs to be processed, meaning you will likely see a delay in your transactions being imported from a bank feed, after syncing has completed. The delay at this point will be around 8 minutes, from the time that your bank feed completes syncing, to when your transactions will be imported. We'll continue to update this notice as this backlog decreases. We're sorry for the inconvenience this causes.

The backlog has cleared, and there will no longer be any delay in importing bank feed transactions. Thanks for your patience while this was worked through!

The backlog has cleared, and there will no longer be any delay in importing bank feed transactions. Thanks for your patience while this was worked through!

The backlog is nearly cleared, and current delays in importing transactions should now be down to about 2 minutes. More updates soon.

The delay for bank feed transaction importing is trending down towards 5 minutes, as the backlog clears. We'll next provide an update once the backlog has completely cleared and everything is back to normal again. We appreciate your ongoing patience!

Going by our numbers, the current backlog will be causing delays of around 10 to 12 minutes for transactions to be imported, after your feed has finished syncing. We'll continue to update here as these numbers change, while the backlog is cleared. Thanks for your patience here, more updates again soon.

A knock-on effect from an outage this morning is that there is a significant backlog of transaction importing that needs to be processed. You may see a significant delay in your transactions being imported from a bank feed, after syncing has completed. We'll continue to update this notice as this backlog decreases, and we get a better idea of the scale of delay that is being experienced. We're sorry for the inconvenience this causes, stay tuned for more updates!

This incident has been resolved.

Network connectivity has been restored, and all services are available again. We'll continue monitoring on this side to ensure it doesn't occur again. Appreciate your patience!

PocketSmith is currently experiencing an unexpected network outage, meaning the PocketSmith applications are currently unavailable. We're working with our upstream partner right now to get this issue resolved. Thanks for your patience!

Everything is now back to normal and operational, thanks for your patience!

We've identified the part of the networking chain which was causing these intermittent issues, and put workarounds in place to prevent them. We're continuing to monitor things, however everything is now responsive again. There is a backlog of bank feed jobs which are still being worked through, meaning a small delay in some transactions being imported. We'll update this incident again once we're all in the clear.

We're currently experiencing some intermittent downtime, due to networking issues at an upstream provider. This means some application requests are failing for stretches of a couple of minutes at a time, resulting in the web and mobile PocketSmith applications not being consistently available right now. This is under investigation at the moment, and we'll update this status message when we have more information to share. We appreciate your patience!

Can confirm that this problem is now resolved, and Yodlee bank feeds are back to normal. Thanks for your patience while this problem was resolved!

It appears that Yodlee have fixed their networking issue, and Yodlee bank feeds appear to be functional again. We're keeping a close eye on things and verifying on this side now, but we're hopeful that the issue is now resolved. We appreciate your patience here!

Yodlee continues to work on a fix for their networking issues, and we've put remedial actions in place to ensure that no bank feeds for other upstream providers will be affected by their outage. More updates will be provided as soon as we hear more information from Yodlee.

Yodlee have replied and identified that they're currently facing network connectivity issues, causing the outage that they're experiencing. Their teams are working on issue currently, at highest priority. We'll post more updates here as they come to hand. Thanks for your patience!

Our upstream bank feed data provider Yodlee is currently experiencing issues, meaning all Yodlee bank feeds will currently be unable to be added, updated or synced. We've notified them of the issue, and will update here as soon as we hear any news.

The web application is back up and running. Thanks for your patience!

We can confirm that access has returned to normal, but we're continuing to monitor and apply any remedial fixes required.

Access to the application has started to return to normal, and we're continuing to monitor the situation to ensure it remains available.

The web application and mobile applications are currently experiencing issues. We're investigating and will update as soon as we have more information.

No errors have occurred with credit card processing for well over an hour now, and everything appears to be back to normal now. Appreciate all your patience while this problem was rectified!

Our upstream payments provider has marked this incident as resolved, but we're still seeing the occassional error crop up. We're monitoring the situation on this side, and are holding back release of our mitigation until we have more clarity on the situation. Thanks for your patience.

We've seen a downtick in the number of these errors which are occurring, but we're currently working on the mitigation measures that will be put into place - we'll update again here once these are released. Thanks for your patience!

Our upstream payments provider Windcave are experiencing an extended outage today, affecting our credit card payment systems. This means that you may have trouble entering your payment details into PocketSmith, when upgrading or creating a new account. We're applying mitigation techniques at the moment, while Windcave continue to work on the problem. The incident is registered with Windcave at https://status.windcave.com, and you'll be able track progress there along with this message on our own status page. This outage also affects vast numbers of point-of-sale systems throughout Australia and New Zealand - our thoughts are with all those in hospitality and retail who are affected this long weekend.

This incident has been resolved.

Feeds are available again, and working as normal. We're continuing to monitor and make tweaks; thanks for your patience.

Feeds are temporarily unavailable while we investigate the issue further.

We are currently investigating an issue where some areas of PocketSmith, particularly those that involve feeds, are very slow or not successfully loading.

The bank feed outage has been resolved, and everything has returned to normal now. Please reach out if you're experiencing any ongoing issues. Thanks for your patience!

Our upstream providers continue to work on resolving the problem, and we're starting to see some bank feed actions complete successfully. We're monitoring the situation for full resolution, and will provide more updates here when we know more.

Our upstream service provider for the bank feed service is currently experiencing issues, meaning bank feeds are currently inaccessible. We'll post more information here as soon as it comes to hand. Thanks for your patience!

Happy to report that all issues with timed out Yodlee bank feeds have now been resolved, and we're seeing good success rates across the board. We're sorry for the inconvenience this caused!

We've noticed that things have returned to normal now, and we're performing remedial actions as required. We'll update again soon.

We're sorry to report that Yodlee are currently experiencing problems with their platform, leading to adding and syncing bank feeds timing out. They're aware of the problem and are currently investigating. Apologies for the inconvenience, we'll update here when we know more.

Salt Edge feeds appear to be back online now. We'll continue monitoring this side. Thanks for your patience!

Salt Edge, our data partner for UK and EU bank feeds, is currently experiencing an unplanned outage. While this is occurring, you'll be unable to sync or authorize any Salt Edge connections in PocketSmith. We'll update here as we know more.

The issue at Yodlee with old bank feeds has now been resolved, and everything is now back to normal. Thanks for your patience!

Our monitoring indicates that the problem has now been resolved with Yodlee. We're proceeding with further remedial actions on our side now to bring bank feeds back to normal. We will provide an update as things progress.

We're still working with Yodlee to fix the issue that old bank feeds are experiencing. From what we're seeing, adding new and syncing existing feeds aren't working for the old bank feeds system. Our investigations indicate though that the new Data Connections system for bank feeds is unaffected by this issue, and you're able to migrate to Data Connections despite the ongoing problems at Yodlee with old bank feeds. Read more about how to migrate: https://learn.pocketsmith.com/article/1311-migrating-to-data-connections. We're sorry for the ongoing issue here, we'll post more updates when they come to hand.

We have identified a fault with our upstream provider, Yodlee, which is currently causing intermittent bank feed issues for some users. We are working with them to resolve the issue, and from there we'll work to fix any issues caused as a result.

We can confirm that everything is back to normal with Yodlee bank feeds now. Appreciate all your patience while this was resolved!

Yodlee bank feeds are now back to normal. We'll perform and remedial activities required, and then confirm the maintenance finished. More updates soon!

We've been informed that due to unexpected circumstances, the schedule maintenance period is being extended by another 2 hours, and Yodlee bank feeds will continue to be unavailable during this time. More updates will be posted when we know more. Thanks for your patience!

Yodlee bank feeds are unavailable while they perform schedule maintenance. We expect services to return to normal in about an hour. We'll post more updates as they become available. Sorry for the inconvenience this causes!

This incident has been resolved.

Some ASB Bank (New Zealand) customers may have received a security notice email warning about a login from the United States of America. These logins are a normal part of the bank feed syncing process, run by our upstream provider Yodlee. The security notices are being sent because of a change Yodlee have made to the location they connect to ASB Bank from. They are currently connecting to ASB from their United States-based cloud, rather than locally from Australia/New Zealand. We are working with Yodlee to revert back to connecting to ASB locally, which should stop the security warning emails from being sent.

We're happy to report that everything is back to normal and stable. We appreciate your patience while this problem was resolved!

Bank feeds are now back to normal. We'll continue to monitor on this side and check that everything is functioning as it should.

It appears that the issues on Yodlee's side of things has been resolved, and we're now working to fully restore all bank feeds in PocketSmith. We'll update again soon.

Our upstream provider is still working on the problem. We're continuing to monitor the status of connectivity to Yodlee, and will update here when more information comes to hand. Appreciate your patience!

An upstream provider for PocketSmith's bank feeds, Yodlee, is currently experiencing an unplanned outage which is impacting PocketSmith's bank feeds. During this time, you may not be able to add bank feeds or sync your existing ones. We'll update as we know more.

The issue has been resolved and bank feeds are available again to all users.

Yodlee have fixed the network issue, and bank feeds should now be accessible again to most users. We're looking into some further tweaks that may be required for new users who were caught up in the outage.

Our upstream provider, Yodlee, has confirmed a network issue on their side and they're currently working to resolve the issue.

PocketSmith bank feeds are currently inaccessible. We're working with our upstream provider to identify the issue.

We're currently experiencing an issue that is preventing new users from accessing PocketSmith's bank feeds. We're currently investigating and will update when we know more.

We're happy to report that all bank feed operations are back to normal; a close eye will be kept on things from here to ensure they remain so. Sorry for the inconvenience of this downtime and thanks for your patience while things were resolved.

Yodlee has fixed the problem, and everything appears to be back to normal. We're monitoring this side to make sure that everything continues to work correctly, prior to calling this issue resolved.

We're sorry to report that the problem is ongoing, and Yodlee are still attempting to fix the issue. Our team is monitoring the situation, and will provide further updates as they come to hand.

Unfortunately, Yodlee are still working on resolving the issue. We'll update when we learn more.

Yodlee have identified the issue and have involved their internal teams to work on the issue.

We're currently investigating an issue that's causing bank feeds to be unavailable in PocketSmith. We believe the issue to be related to the outage late last week at our upstream provider, Yodlee, and are working with them to investigate.

Bank feed addition is back to normal, though we experienced another bank feed outage since: https://status.pocketsmith.com/incidents/ql3n9rpk9mh6.

The fix is now working for PocketSmith. New bank feed connections can be added again, and credential updates are able to be processed too. We strongly suspect everything is now back to normal, but we'll keep monitoring things for a few hours before calling this incident resolved. Thanks for your patience while this was figured out!

We're afraid that this issue is still ongoing, and means you won't be able to either add new connections, nor update your credentials for older connections either. Our provider has confirmed now that this issue is also related to hardware problems on their end too, and they're working with their own provider to get this resolved. We'll continue monitoring and providing updates here when they become available. Thanks again for your patience.

We're sorry to stay that the fix is *still* not working. Appreciate all of your patience, will provide an update when we hear more information.

Unfortunately, the fix has not worked for PocketSmith yet. We're following up with the provider now to get an update.

Our provider has confirmed that a fix has been applied, however it'll still take 2-3 hours before things return to normal, while the fix is propagated throughout their systems. We'll keep on eye on things this side, and will provide an update as soon we've seen that bank feed connections can be added again. We appreciate your patience.

This continues to be problem, and new bank feed connections are still not able to be added. We're following up with our provider for an ETA on when they expect the problem to be fixed. We're sorry for the inconvenience, we'll update as soon as we have more information.

We're sorry to say that this problem is still occurring. We'll update here when we know more. Thanks for your patience!

Our providers have acknowledged the problem, and are currently working on a fix. We hope to have more information soon!

We've been alerted of a problem with adding new bank feed connections, and have identified it as being caused by an issue with our provider. We're now in touch with them to get this resolved, and will provide updates here as they come to hand. Other bank feed actions aside from adding new connections should be unaffected.

Everything is back to normal now. We're sorry for the inconvenience this glitch has caused. Please get in touch with us if you notice anything out of the ordinary.

The bank feed queues are now processing new jobs as normal again. We're performing remedial actions on some bank feeds which could be stuck syncing, and will update here when completed.

With the exception of bank feeds, all other background job queues have now caught up and are back to normal. This means that forecast recalcuations and file imports will now be processing as expected. We'll update here again as bank feed processing returns to normal.

We've identified the cause of the background job processing delays, and have resolved the issue. The backlog is being worked through now. We'll post updates here as queues clear.

Forecast recalculations, bank feed jobs, file upload processing and other queued work is currently non-operational. We've investigating now.

Everything is back to normal for bank feeds. If you experience any issues or quirks, please get in touch!

Bank feeds are now operating as normal again. We're continuing to monitor the situation while performing any remedial actions required.

We are continuing to investigate this issue.

We are currently investigating an outage affecting our bank feed system. We'll provide updates here as we investigate.

The issue has been fixed and balances have been corrected. If you have any issues, please get in touch on help@pocketsmith.com.

We're currently investigating an issue with some Net Worth assets and liabilities showing zero for their current balance. The issue is temporary and balances will be restored when the issue has been identified and fixed. Our apologies for the inconvenience 💐

This incident has been resolved.

Mailgun have implemented a fix and emails are now sending without issue. We'll continue to monitor 👍

PocketSmith is currently having trouble delivering email, due to an outage at our upstream provider Mailgun. This means that some actions involving email delivery may not be working, like password resets. We're investigating and will update as we know more.

This incident has been resolved.

Updates to net worth assets and liabilities are temporarily unavailable in PocketSmith. We're working on the issue and will update here as we know more.

We can confirm that everything is back to normal again now. Apologies to all affected by the issue this evening.

The delays have now cleared, and we're monitoring things to ensure all is back to normal. Thanks for your patience!

We're currently experiencing a delay in bank feed processing, including bank feed syncing and importing transactions. Mitigation strategies have been applied, and we expect everything to return to normal within the next 30 minutes. We'll post updates here as they happen.

Help Scout have resolved the outage and the Learn Center is back to normal. Thanks for your patience!

The Learn Center is currently unavailable due to an outage at our upstream provider, Help Scout. They're aware of the issue and are working to fix it.

Everything is back to normal again, and the workaround put in place has resolved the issue. We'll be continuing to monitor, but we don't expect any other problems from here. Apologies for the disruption!

A networking issue was preventing PocketSmith from working; we've implemented a workaround and continue to monitor.

We are currently investigating some unplanned downtime of PocketSmith. We'll update here as we learn more.

This incident has been resolved.

Our hosting provider appears to have resolved the networking issue impacting the facility where PocketSmith is hosted; we're continuing to actively monitor.

Our hosting provider is experiencing a facility-wide outage which is impacting PocketSmith. We're awaiting further details from them.

We are currently investigating an outage affecting PocketSmith's web and mobile apps.

This incident has been resolved.

The configuration change has been effective and PocketSmith is back to normal for any affected users. The incident at AWS is still ongoing, and as such we'll continue to monitor.

AWS are currently dealing with a denial-of-service attack on part of their infrastructure, which has lead to the connectivity issues some users are experiencing to PocketSmith. We've implemented a configuration change recommended by AWS which should improve connectivity for any affected PocketSmith users. We'll continue to monitor.

The provider in question, Amazon Web Services, has acknowledged an intermittent connectivity issue which they're actively working to resolve.

The PocketSmith web application may not load correctly for a small number of users. This appears to be due to a global internet issue affecting many websites. If you are affected, try using a different internet connection or tether to your mobile if possible. For advanced users, using a different DNS server should remedy the problem.

This incident has been resolved.

A traffic spike was causing PocketSmith to load slower than usual for some users. This has now passed and PocketSmith is loading fast again; we're continuing to monitor.

We're currently investigating slow page loads / response times affecting some users.

We've been monitoring, and are satisfied that bank feed syncing and addition has returned to normal. The data provider reported that this was the result of an update on their side going badly. We've requested more information from them, and will share any information that comes in. We appreciate your patience while this problem was resolved, and are sorry for the inconvenience. Please get in touch with us if you see anything out of the ordinary with your bank feeds.

We've been informed that this problem has now been resolved, and bank feed refreshing appears to have returned to normal. We're monitoring the situation, and will resolve this incident once we're confident everything is back to normal. We're sorry for the trouble!

We've found that our bank feed provider is throwing an error when we attempt to start syncing bank feeds. New feeds appear to get stuck syncing, while existing ones are not able to start syncing at all. The data provider have acknowledged the error, and are working on resolving the issue. We'll post updates as soon as we have more information, apologies for the bank feed downtime.

Bank feeds are currently not able to be added or refreshed in PocketSmith. We're investigating now, and will post here when we know more.

We can confirm that the remedial actions performed have worked successfully, and all bank feeds should now be appearing as normal within the web and mobile applications. Please get in touch with us if you notice anything out of the ordinary. We appreciate your patience while this problem was fixed!

Our upstream providers have put a fix in place for this issue, and bank feeds are starting to return to normal. We're now performing remedial actions for those people who were affected by the outage, with missing bank feeds in the Account Summary. We'll update here once remedial actions have completed and can confirm that the fix put in place completely resolved the issue. Thanks for your patience!

Our upstream provider is still investigating the problem on their side, and will apply fixes soon. In the meantime, you may notice that bank feeds will have disappeared from the Account Summary page within PocketSmith, and on the mobile app. These will re-appear once the problem has been resolved. We will update you again here soon!

Our upstream bank feeds provider is currently experiencing some intermittent unavailability, which may cause bank feed activation, management and syncing to fail. Our provider is investigating the issue. We'll keep you updated here - apologies for the inconvenience 🔧

This incident has been resolved.

We're satisfied the issue affecting transactions has been fully resolved. Users affected by the issue may have had issues with importing transactions into PocketSmith, as well as editing and splitting transactions. If you have any ongoing issues or have any questions, please email our support team on help@pocketsmith.com. Our apologies for the disruption!

We've identified a database issue that has been temporarily impacting access to transactions in PocketSmith. A fix has been implemented, and we continue to investigate and monitor the issue.

Everything is back to normal. and this issue can be confirmed as resolved now.

We believe that the underlying networking issue has now been resolved. We're continuing to monitor the situation, and will keep an eye out for any further reports of issues.

We've been alerted that a group of people are unable to access PocketSmith, or are only able to do so intermittently. Upon investigation, we've found that many major online services are also currently experiencing issues. A service provider of ours has communicated that a networking service provider is experiencing some network routing problems. At this point, we suspect that this is the cause of the troubles some people are having accessing PocketSmith. We'll post more information as it comes to hand.

The issue has been resolved. We apologise for the disruption 💐

We've implemented a fix and PocketSmith is back up and operational. We'll continue to monitor.

PocketSmith is currently unavailable. Our team are working on the issue, and we'll update here as we progress.

Bank feeds are back to normal now. Some remedial actions are still processing, but everything is now working as expected. Please get in touch with us if you notice anything out of the ordinary. We appreciate your patience while this problem was fixed!

Our upstream provider has resolved the issue on their side, and bank feeds should be working normally again. We're continuing to monitor things, and are performing some actions to fix any bank feeds which are not showing on the Account Summary. Will update here again once all problems are confirmed as resolved. Thanks for your patience!

We are continuing to investigate this issue.

Due to an outage at our upstream provider, bank feeds are currently unavailable in PocketSmith. As a result, bank feeds may not show on Account Summary, or you may experience an error page. We've reached out to our provider, and will update here as we learn more.

We've been monitoring the performance of bank feed processing over the past day, and we're now confident that the problem has been resolved.

The problems we were experiencing have been resolved, and all bank feeds processing has returned to normal. We're continuing to monitor the situation to ensure that things stay as they should, and will resolve this incident once we've confirmed.

We have scheduled to perform some reboots tomorrow to resolve these problems. Read more at https://status.pocketsmith.com/incidents/k4p7gcykvgk7. We'll update here when we know the outcome.

The workarounds have meant that bank feed connectivity is back online, however processing is slower than usual. Your bank feeds will take longer than normal to update in the user interface when you interact with them, but they will still be functional. We're continuing to investigate a final fix for the issue, and will post more information as it becomes available. We appreciate your patience!

We've applied some workarounds on our side, and the magnitude of the delay is now decreasing. We're still working with our upstream provider to verify the cause of the slowdowns that we're experiencing, but the workarounds should mean that bank feeds are functional again soon. Will post another update soon to confirm when this is the case.

We're continuing to investigate, and are working with our upstream hosting provider to try to figure out the cause of the problem. More information will be posted as it comes to hand, thanks for your patience.

Bank feed request processing is currently delayed. This means that bank feeds in the PocketSmith web application may appear to be slow to respond, or unresponsive when performing actions such as refreshes and entering credentials. We're investigating the cause now, and will post updates here as we can.

Happy to say that everything is now back to normal. Our upstream provider reports that the issue was due to a power failure on some of their networking equipment, and is now resolved - we'll report any additional information that comes to hand. We appreciate your patience during this downtime!

Our upstream provider has fixed the issue, and connectivity to the web application and API has been restored. We'll continue monitoring things to make sure the problem is resolved. Thanks for your patience, apologies again for the downtime.

Our upstream provider has confirmed a networking issue on their end. They're investigating and working towards re-establishing connectivity to PocketSmith now. Will post information as it comes to hand.

We are continuing to investigate the loss of connectivity to PocketSmith. We're sorry for the inconvenience, and hope to have more information soon.

We're currently unable to connect to our servers, and we've contacted our upstream service provider about the issue. We hope to have more information soon.

We've been alerted that the web application and API are currently down. We're investigating, will post more information when we can.

This incident has been resolved.

The bank feed service has returned to normal. Again, our apologies for the prolonged outage. We'll be working with our provider to understand the cause of the issue on their end and what can be done to prevent its recurrence. We'll keep an eye on things for the next few hours to ensure bank feeds remain reliable.

Our bank feeds provider has informed us the networking issue has been resolved, and we're no longer seeing the intermittent errors anymore. The operations team is working on clearing a backlog that has built up over the outage. We expect to resume full service in about 30 minutes. Thanks for your patience.

Our upstream bank feeds provider is still investigating the issue with high priority. We'll update here when we're able. Again, our apologies for how long this is taking to resolve.

Unfortunately we're starting to see the same connectivity issues again. We're continuing to work with our provider on restoring full service.

We're no longer experiencing timeouts and bank feeds are back to normal. However, we'll wait for an update from our provider before resolving the incident. If you're having any persistent problems with your bank feeds, contact the team by emailing bankfeeds@pocketsmith.com.

Our upstream provider is still investigating the connectivity issue.

Our upstream bank feeds provider is currently experiencing some intermittent unavailability, which may cause bank feed activation, management and syncing to fail. Our provider is investigating the issue. We'll keep you updated here - apologies for the inconvenience 🔧

This incident has been resolved.

PocketSmith is back up and running normally. We're continuing to monitor. Thanks for your patience while we worked through the issue 🙏

We've restored access to all aspects of PocketSmith aside from bank feeds. We're continuing to clear a backlog of work which is still impacting bank feeds. Apologies for the disruption, we'll be back up and humming shortly.

We are continuing to work on a fix for this issue.

We're currently experiencing an issue affecting several parts of PocketSmith, including budgeting updates, forecasting and syncing bank feeds. The issue may also prevent a small number of users from logging in to PocketSmith. We've identified the issue and we're working on clearing a backlog of work to return PocketSmith to normal.