Historical record of incidents for Plex
Report: "watch.plex.tv failing to load content"
Last updateWe are aware of an issue with watch.plex.tv failing to load some content. This is due to a downstream service provider issue. We are monitoring this issue closely.
Report: "Service degradation identified for some of our US services"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating a networking issue with some of our US services. Response times may be slower than usual and may time out.
Report: "Service degradation identified for some of our US services"
Last updateWe are investigating a networking issue with some of our US services. Response times may be slower than usual and may time out.
Report: "Stalled Music metadata data"
Last updateThis maintenance is completed. Thanks for your patience.
Our music metadata search application is under maintenance, we paused the job that refresh our content on purpose. Any new artist or release created after May 19th 5PM UTC won't be available
Report: "Stalled Music metadata data"
Last updateOur music metadata search application is under maintenance, we paused the job that refresh our content on purpose. Any new artist or release created after May 19th 5PM UTC won't be available
Report: "Movies & Shows, Live TV, Metadata, and Discover Together outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We’re investigating issues affecting Movies & Shows, Live TV, media metadata, and Discover Together. You may experience slow responses or failures for all of these services during this time. This does not impact access to existing personal media content.
Report: "Movies & Shows free streaming"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified an issue from one of our partner
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "Program Guide Data for Live TV"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data or recording failure during this time. This does not impact access to personal media.
Report: "Outage impacting watch.plex.tv"
Last updateWe think the impact from the issue is over.
An upstream provider is experiencing issues resulting in an outage of https://watch.plex.tv. We're actively monitoring the situation and will provide an update when we know more.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Movies & Shows free streaming"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "Movies & Shows free streaming"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "Movies & Shows free streaming"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "Movies & Shows free streaming"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and has been caused by a maintenance on our of our backend
We are continuing to investigate this issue.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "Issues with plex.tv API"
Last updateA small % of users in France experienced issues authenticating. It appears that a cached javascript bundle for our web authentication was not being returned from a regional CDN node which impacted this subset of users. We've invalidated our CDN cache in that region and we're seeing a return to service.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Movies & Shows free streaming"
Last updateThis incident has been resolved.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "Movies & Shows free streaming"
Last updateOur database issues are resolved, and service has returned to normal.
We've identified an issue with our database, and we're monitoring some mitigations that we've applied to the cluster.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "Movies & Shows free streaming"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We have identified an issue with our upstream provider. We will provide updates as soon as they become available.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "watch.plex.tv errors"
Last updateThis incident has been resolved.
We've deployed a a fix and are monitoring closely the results.
We have identified an issue with our upstream provider. We will provide updates as soon as they become available.
We are currently investigating this issue.
Report: "Discover Together Service distruption"
Last updateWe've added additional scale to our backend services to improve the health of the service and have a seen a healthy return to our expected latency patterns.
We're seeing latency spikes in our new Discover Together launch. We've identified the root issue and we're currently rolling out a fix.
Report: "Notification service outage"
Last updateWe think the impact from the issue is over.
We've rolled back the change that caused the outage and we're monitoring as the service returns to a healthy state.
We're investigating issues impacting the notification services for all users. This can affect the ability to load notification preferences, and prevent notifications from Discover and Plex Media Server from reaching Plex client applications and devices.
Report: "Program Guide Data for Live TV"
Last updateWe're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.
Report: "Service outage"
Last updateThis incident has been resolved.
We're seeing services return to healthy and we're currently monitoring.
We're investigating issues with an internal cache that is having a critical impact on several customer-facing services.
Report: "Friendship mangement is currently experiencing degraded perofrmance."
Last updateThis incident has been resolved.
We've identified an issue with a configuration and the fix is rolling out across our application clusters. We're monitoring the result to be sure we're in the clear.
We've currently investigating an uptick in latency with the services responsible for viewing and managing your Plex account friendships.
Report: "Timeouts when retrieving video segments"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating timeout errors while retrieving video segments.
Report: "Issues with plex.tv API"
Last updateWe're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Program Guide Data for Live TV"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.
Report: "Movies & Shows free streaming"
Last updateWe think the impact from the issue is over.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "The issue has been resolved"
Last updateThe service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "plex.tv website unavailable"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
An issue has been identified with our backend service provider.
We are investigating reports of degraded performance for www.plex.tv.
Report: "Remote access connection impossible"
Last updateWe identified an incident on our side that prevented remote connection to PMS to work.
Report: "Incident on plex.direct zone name resolution"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Program Guide Data for Live TV"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.
Report: "plex.tv API server down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are seeing elevated errors on the plex.tv API server. We are currently investigating.
Report: "Issues with PMS claiming"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware of issues with PMS claiming for some users and are working to resolve it.
Report: "Elevated errors on cloud providers"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Media Metadata"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're investigating issues affecting media metadata. You may experience slow responses or failures retrieving posters, summaries, cast, subtitles, and more during this time. This does not impact access to existing personal media.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Plex website not reachable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating a problem impacting our www.plex.tv site
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue is coming from our CDN provider, preventing access to our applications.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Program Guide Data for Live TV"
Last updateThis incident has been resolved.
We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.
Report: "Movies & Shows free streaming"
Last updateThis incident has been resolved.
We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.
Report: "Music via TIDAL"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently investigating issues affecting our TIDAL music integration. You may experience slow responses or failures accessing TIDAL music during this time. This does not impact access to personal media.
Report: "Program Guide Data for Live TV"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.
Report: "Music metadata search performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are investigating a performance problem linked to our music metadata search service.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
Report: "Issues with plex.tv API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.