Plex

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Last checked from Plex's official status page

Historical record of incidents for Plex

Report: "watch.plex.tv failing to load content"

Last update
investigating

We are aware of an issue with watch.plex.tv failing to load some content. This is due to a downstream service provider issue. We are monitoring this issue closely.

Report: "Service degradation identified for some of our US services"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are investigating a networking issue with some of our US services. Response times may be slower than usual and may time out.

Report: "Service degradation identified for some of our US services"

Last update
Investigating

We are investigating a networking issue with some of our US services. Response times may be slower than usual and may time out.

Report: "Stalled Music metadata data"

Last update
resolved

This maintenance is completed. Thanks for your patience.

identified

Our music metadata search application is under maintenance, we paused the job that refresh our content on purpose. Any new artist or release created after May 19th 5PM UTC won't be available

Report: "Stalled Music metadata data"

Last update
Identified

Our music metadata search application is under maintenance, we paused the job that refresh our content on purpose. Any new artist or release created after May 19th 5PM UTC won't be available

Report: "Movies & Shows, Live TV, Metadata, and Discover Together outage"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We’re investigating issues affecting Movies & Shows, Live TV, media metadata, and Discover Together. You may experience slow responses or failures for all of these services during this time. This does not impact access to existing personal media content.

Report: "Movies & Shows free streaming"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We identified an issue from one of our partner

investigating

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "Program Guide Data for Live TV"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data or recording failure during this time. This does not impact access to personal media.

Report: "Outage impacting watch.plex.tv"

Last update
resolved

We think the impact from the issue is over.

identified

An upstream provider is experiencing issues resulting in an outage of https://watch.plex.tv. We're actively monitoring the situation and will provide an update when we know more.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Movies & Shows free streaming"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "Movies & Shows free streaming"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "Movies & Shows free streaming"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "Movies & Shows free streaming"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and has been caused by a maintenance on our of our backend

investigating

We are continuing to investigate this issue.

investigating

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "Issues with plex.tv API"

Last update
resolved

A small % of users in France experienced issues authenticating. It appears that a cached javascript bundle for our web authentication was not being returned from a regional CDN node which impacted this subset of users. We've invalidated our CDN cache in that region and we're seeing a return to service.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Movies & Shows free streaming"

Last update
resolved

This incident has been resolved.

monitoring

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

investigating

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "Movies & Shows free streaming"

Last update
resolved

Our database issues are resolved, and service has returned to normal.

monitoring

We've identified an issue with our database, and we're monitoring some mitigations that we've applied to the cluster.

identified

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "Movies & Shows free streaming"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified an issue with our upstream provider. We will provide updates as soon as they become available.

investigating

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "watch.plex.tv errors"

Last update
resolved

This incident has been resolved.

monitoring

We've deployed a a fix and are monitoring closely the results.

identified

We have identified an issue with our upstream provider. We will provide updates as soon as they become available.

investigating

We are currently investigating this issue.

Report: "Discover Together Service distruption"

Last update
resolved

We've added additional scale to our backend services to improve the health of the service and have a seen a healthy return to our expected latency patterns.

identified

We're seeing latency spikes in our new Discover Together launch. We've identified the root issue and we're currently rolling out a fix.

Report: "Notification service outage"

Last update
resolved

We think the impact from the issue is over.

monitoring

We've rolled back the change that caused the outage and we're monitoring as the service returns to a healthy state.

identified

We're investigating issues impacting the notification services for all users. This can affect the ability to load notification preferences, and prevent notifications from Discover and Plex Media Server from reaching Plex client applications and devices.

Report: "Program Guide Data for Live TV"

Last update
resolved

We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.

Report: "Service outage"

Last update
resolved

This incident has been resolved.

monitoring

We're seeing services return to healthy and we're currently monitoring.

investigating

We're investigating issues with an internal cache that is having a critical impact on several customer-facing services.

Report: "Friendship mangement is currently experiencing degraded perofrmance."

Last update
resolved

This incident has been resolved.

monitoring

We've identified an issue with a configuration and the fix is rolling out across our application clusters. We're monitoring the result to be sure we're in the clear.

investigating

We've currently investigating an uptick in latency with the services responsible for viewing and managing your Plex account friendships.

Report: "Timeouts when retrieving video segments"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating timeout errors while retrieving video segments.

Report: "Issues with plex.tv API"

Last update
resolved

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Program Guide Data for Live TV"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.

Report: "Movies & Shows free streaming"

Last update
resolved

We think the impact from the issue is over.

identified

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "The issue has been resolved"

Last update
resolved

The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!

monitoring

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "plex.tv website unavailable"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

An issue has been identified with our backend service provider.

investigating

We are investigating reports of degraded performance for www.plex.tv.

Report: "Remote access connection impossible"

Last update
resolved

We identified an incident on our side that prevented remote connection to PMS to work.

Report: "Incident on plex.direct zone name resolution"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Program Guide Data for Live TV"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.

Report: "plex.tv API server down"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are seeing elevated errors on the plex.tv API server. We are currently investigating.

Report: "Issues with PMS claiming"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are aware of issues with PMS claiming for some users and are working to resolve it.

Report: "Elevated errors on cloud providers"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Media Metadata"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We're investigating issues affecting media metadata. You may experience slow responses or failures retrieving posters, summaries, cast, subtitles, and more during this time. This does not impact access to existing personal media.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Plex website not reachable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are investigating a problem impacting our www.plex.tv site

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue is coming from our CDN provider, preventing access to our applications.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Program Guide Data for Live TV"

Last update
resolved

This incident has been resolved.

investigating

We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.

Report: "Movies & Shows free streaming"

Last update
resolved

This incident has been resolved.

investigating

We're currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time. This does not impact access to personal media.

Report: "Music via TIDAL"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're currently investigating issues affecting our TIDAL music integration. You may experience slow responses or failures accessing TIDAL music during this time. This does not impact access to personal media.

Report: "Program Guide Data for Live TV"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time. This does not impact access to personal media.

Report: "Music metadata search performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are investigating a performance problem linked to our music metadata search service.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.

Report: "Issues with plex.tv API"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.