Historical record of incidents for Plentific
Report: "Planned maintenance scheduled"
Last updateOur scheduled maintenance is now complete and full service is restored. Thank you for your patience.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Plentific has scheduled maintenance between 2nd June 2025, 8pm - 10pm BST. During this time, the platform will be unavailable.We'll provide updates and ensure that service on the platform is back to normal once the maintenance is complete.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
The previous service disruption related to our platform is now resolved. We’re continuing our monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We are continuing to investigate this issue.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Identified service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
The incident is resolved. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Public API TLS certificate issue"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
The issue has been identified and a fix is being implemented.
Report: "Identified service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing speed issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
The platform is now up-and-running. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Identified service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve identified an issue with the platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Identified service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Identified service disruption with a third-party provider"
Last updateThis incident has been resolved. The third-party provider's service is fixed, and we can confirm that our platform is now running as expected. We apologise for any inconvenience caused.
The third-party service has deployed a fix for the incident which was affecting our platform. We’re monitoring the fix to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
A third-party service that our platform relies upon is experiencing issues. You may notice a degraded performance whilst using the platform. We are monitoring the situation whilst they apply a fix, but you may experience some performance issues with our platform in the meantime. We'll provide an update as soon as we can.
Report: "Identified service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified an issue on our platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Identified service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified an issue with our platform, affecting payments. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Identified service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Reports Endpoints Error on Sandbox"
Last updateThe Reports Endpoints are now working fine.
We are continuing to work on a fix for this issue.
For our Sandbox environment we discovered that for the Reports Endpoints: wallet , agent_billing , agent_invoice, pro_cis , platform_invoice report types/slugs are returning 501 error while accrual, agent_booking, agent_invoices, invoice_paid and tax_withholding are stuck in the report "scheduled" state. Our Engineers are working on this as a matter of highest priority and we will update you as soon as possible
Report: "Identified service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
The incident has been fixed. We’re continuing to monitor the platform to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified an issue with the platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
A fix for the incident has been deployed. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when trying to post new work orders or manage existing work orders (incl. payment of invoices). Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when trying to access Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Identified third-party service disruption: Reporting capabilities"
Last updateThis incident has been resolved. The third-party provider's service is fixed, and we can confirm that our Transaction Reports are now functioning as expected. We apologise for any inconvenience caused.
A third-party service that our platform relies upon is experiencing issues. As a result, it is not currently possible to export Transaction Reports from Plentific. We are monitoring the situation whilst they apply a fix, but you may experience some performance issues with our platform in the meantime. We'll provide an update as soon as we can.
Report: "Identified service disruption"
Last updateWe've monitored the incident and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
The incident has been fixed. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified an issue on our platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Identified service disruption"
Last updateThis incident has been resolved.
We’ve identified an issue with out platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Identified service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Platform down for Agents and Pros"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Identified service disruption"
Last updateThis incident has been resolved.
A third-party service that our platform relies upon is experiencing performance issues. We are monitoring the situation whilst they apply a fix, but you may experience some performance issues with our platform in the meantime. We'll provide an update as soon as we can.
Report: "Investigating service disruption"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Platform not loading"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Identified service disruption: Pro Search"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified an issue with the Search functionality for our Pro application. Tradesmen are unable to use the search function on the site. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Investigating service disruption"
Last updateWe've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We are continuing to monitor for any further issues.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when trying to view images in Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
Report: "Identified service disruption"
Last updateWe've monitored the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
Report: "Agents unable to use platform due to issues with RabbitMQ server"
Last updateThe issue was related to the RabbitMQ instance and increasing the disk space allocated to it fixed the problem.
Report: "Degraded functionality with enquiry features"
Last updateProblem was the enquiry statuses were not reflecting to changes in work flow. Problem is fixed with an infrastructural upgrade.
Report: "Downtime in Dashboard"
Last updateMinor outage on dashboard due to an internal issue
Report: "Downtime in Find a Pro service"
Last updateMinor outage on find a pro service
Report: "Downtime in Accounts service"
Last updateMinor outage related to a refactored database query
Report: "Invalid SSL certificate"
Last updateMain SSL certificate for the plentific.com was expired. This particular type of incident will not happen again because the newly created certificate is Amazon issued (from AWS ACM ), and these certificates are automatically renewed by AWS.
Report: "DLO jobs inaccessible"
Last updateDLO job details could not be accessed from the DLO Work Order list view in the platform
Report: "Hubspot redirection issue"
Last updatePlentific Homepage redirect to hubspot is down