Plentific

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Last checked from Plentific's official status page

Historical record of incidents for Plentific

Report: "Planned maintenance scheduled"

Last update
Completed

Our scheduled maintenance is now complete and full service is restored. Thank you for your patience.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Plentific has scheduled maintenance between 2nd June 2025, 8pm - 10pm BST. During this time, the platform will be unavailable.We'll provide updates and ensure that service on the platform is back to normal once the maintenance is complete.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

The previous service disruption related to our platform is now resolved. We’re continuing our monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

investigating

We are continuing to investigate this issue.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Identified service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

The incident is resolved. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Public API TLS certificate issue"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

The issue has been identified and a fix is being implemented.

Report: "Identified service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing speed issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

The platform is now up-and-running. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Identified service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

identified

We’ve identified an issue with the platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Identified service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Identified service disruption with a third-party provider"

Last update
resolved

This incident has been resolved. The third-party provider's service is fixed, and we can confirm that our platform is now running as expected. We apologise for any inconvenience caused.

monitoring

The third-party service has deployed a fix for the incident which was affecting our platform. We’re monitoring the fix to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

A third-party service that our platform relies upon is experiencing issues. You may notice a degraded performance whilst using the platform. We are monitoring the situation whilst they apply a fix, but you may experience some performance issues with our platform in the meantime. We'll provide an update as soon as we can.

Report: "Identified service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified an issue on our platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Identified service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified an issue with our platform, affecting payments. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Identified service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Reports Endpoints Error on Sandbox"

Last update
resolved

The Reports Endpoints are now working fine.

identified

We are continuing to work on a fix for this issue.

identified

For our Sandbox environment we discovered that for the Reports Endpoints: wallet , agent_billing , agent_invoice, pro_cis , platform_invoice report types/slugs are returning 501 error while accrual, agent_booking, agent_invoices, invoice_paid and tax_withholding are stuck in the report "scheduled" state. Our Engineers are working on this as a matter of highest priority and we will update you as soon as possible

Report: "Identified service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

The incident has been fixed. We’re continuing to monitor the platform to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified an issue with the platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

A fix for the incident has been deployed. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when trying to post new work orders or manage existing work orders (incl. payment of invoices). Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when trying to access Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Identified third-party service disruption: Reporting capabilities"

Last update
resolved

This incident has been resolved. The third-party provider's service is fixed, and we can confirm that our Transaction Reports are now functioning as expected. We apologise for any inconvenience caused.

identified

A third-party service that our platform relies upon is experiencing issues. As a result, it is not currently possible to export Transaction Reports from Plentific. We are monitoring the situation whilst they apply a fix, but you may experience some performance issues with our platform in the meantime. We'll provide an update as soon as we can.

Report: "Identified service disruption"

Last update
resolved

We've monitored the incident and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

The incident has been fixed. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified an issue on our platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Identified service disruption"

Last update
resolved

This incident has been resolved.

identified

We’ve identified an issue with out platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Identified service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Platform down for Agents and Pros"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

Report: "Identified service disruption"

Last update
resolved

This incident has been resolved.

identified

A third-party service that our platform relies upon is experiencing performance issues. We are monitoring the situation whilst they apply a fix, but you may experience some performance issues with our platform in the meantime. We'll provide an update as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Platform not loading"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Identified service disruption: Pro Search"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified an issue with the Search functionality for our Pro application. Tradesmen are unable to use the search function on the site. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Investigating service disruption"

Last update
resolved

We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We are continuing to monitor for any further issues.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

investigating

We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when trying to view images in Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

Report: "Identified service disruption"

Last update
resolved

We've monitored the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.

monitoring

We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

identified

We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

Report: "Agents unable to use platform due to issues with RabbitMQ server"

Last update
resolved

The issue was related to the RabbitMQ instance and increasing the disk space allocated to it fixed the problem.

Report: "Degraded functionality with enquiry features"

Last update
resolved

Problem was the enquiry statuses were not reflecting to changes in work flow. Problem is fixed with an infrastructural upgrade.

Report: "Downtime in Dashboard"

Last update
resolved

Minor outage on dashboard due to an internal issue

Report: "Downtime in Find a Pro service"

Last update
resolved

Minor outage on find a pro service

Report: "Downtime in Accounts service"

Last update
resolved

Minor outage related to a refactored database query

Report: "Invalid SSL certificate"

Last update
resolved

Main SSL certificate for the plentific.com was expired. This particular type of incident will not happen again because the newly created certificate is Amazon issued (from AWS ACM ), and these certificates are automatically renewed by AWS.

Report: "DLO jobs inaccessible"

Last update
resolved

DLO job details could not be accessed from the DLO Work Order list view in the platform

Report: "Hubspot redirection issue"

Last update
resolved

Plentific Homepage redirect to hubspot is down