Is Playvox Down Right Now? Check if there is a current outage ongoing.

This incident is fully resolved, and our services are back to normal. We appreciate your patience and understanding. If you can continue to see any issues, don't hesitate to get in touch with ou support.

AWS has fixed the incident on their servers and we have started seeing our services back on track. We continue to monitor it and will post a new update here as soon as it's fully resolved.

We are beginning to see an improvement in our services. We are in contact with AWS, which is committed to working towards full recovery as soon as possible.

We continue to see our services impacted by the AWS outage. We are exploring all the options to minimize the impact of this outage, but as of now, we are dependent on them to resolve the issue. You can find more information here: https://health.aws.amazon.com/health/status. Appreciate your patience and understanding.

We have identified increased latency on our servers, impacting several areas of the platform, such as scorecards, workloads, coaching, reports, and more. A reported incident in the AWS servers caused this partial outage. We're working with them on reestablishing the service as soon as possible.

We have resolved the issue and all services have been restored to their normal operation. Our team has worked hard to identify and address the root cause of the problem, and we will continue to monitor the situation closely to ensure that everything remains stable. If you have any questions or concerns, please don't hesitate to contact us. We value your feedback and appreciate your patience during this time.

We're still investigating a degraded performance in the QA module and will report back in one hour. We Appreciate your patience.

We continue to investigate and monitor the performance in the QA Module. We will report back in 30 minutes.

The performance seems to be restored. We're monitoring our servers and will report back in 30 minutes.

We’re currently experiencing degraded performance with the Quality module. Our team is investigating the issue. Next update in 30 minutes.

We are back to normal operation. Please get in touch with support@playvox.com if you have any questions or need further assistance. We apologize for the inconvenience and appreciate your understanding.

We have encountered an error within one of our libraries, and you may experience empty page loading. The team is currently working to fix the issue with highest priority.

The incident with the third-party application, AWS, is now resolved.

We have been notified of performance degradation in the AWS service we use in Playvox. Our Engineering team is monitoring the incident, and our services are impacted intermittently. We’re working to mitigate any impact on Playvox applications and API. https://health.aws.amazon.com/health/status

This incident has been resolved. Please contact support@playvox.com if you have any questions or need further assistance. We apologize for the inconvenience and appreciate your understanding.

The service has returned to normal levels but we are continuing to monitor the incident, please let us know by reaching out to support@playvox.com in case you still have issues.

We have seen significant improvement in the services . We will continue monitoring and working on a permanent fix as quickly as we can.

We are continuing to experience issues with customer instances hosted in USA, application slow response is expected. Our engineering team is working on a plan to restore functionality.

We are still working to be 100% operational and will post more information shortly

Due to some issues with AWS, our customers may experience longer loading time, for more detailed updates you may wish to check: https://health.aws.amazon.com/health/status Our engineering team is working with the provider to be 100% operational

After an extensive investigation, a general issue with the FTP was ruled out and we are reviewing the specific incidents with the impacted clients. If you have a problem uploading your performance files, contact support for further instruction

We are currently investigating reported issues related to performance FTP files. We will soon update with more information.

All the pending files have been synchronized and the data is now available in the performance reports, Thank you very much for bearing with us on this. If you're still encountering any trouble, let us know at support@playvox.com.

All the pending files have been synchronized and the data is now available in the performance reports, we identified a couple of files being uploaded while the synchronization was running, those files will be synced on May 17th at 10:00 CT Thank you very much for bearing with us on this. If you see any file(s) as “failed” status, please retry uploading the file(s). and if you're still encountering any trouble, let us know at support@playvox.com.

We're back in operation, at this moment the platform should be able to receive file(s) and they will be marked as “pending” while the data is processed, however, you will be able to see the data after 21:00 Central Time. If you see any file(s) as “failed” status, please retry uploading the file(s). We apologize for any inconvenience due to this issue and hope this issue hasn't caused a major problem.

We're still working on the FTP service, We will continue to update the status here.

We have reports that some customers are experiencing difficulties uploading files via FTP. We are investigating this, and we will provide an update as soon as we have more information.

We're back in normal operation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at support@playvox.com.

We have just deployed a fix for this issue, all the pending files have been processed. We continue to monitor the server's performance.

We are continuing to work on a fix for this issue.

We are truly sorry for the inconvenience with the FTP service. Our engineering team already has a plan to fix it, and it will be released soon; we will keep you posted here.

We're still working on resolving the issue with the FTP server, We will continue to update the status here.

We're still working on resolving the issue with the FTP server. We're truly sorry about that. We’ll keep you posted as soon as we have an update.

We have published a fix for the latency in the platform, and we're monitoring the overall performance. The incident with the FTP remains open. Thank you very much for bearing with us on this. We will continue to update the status here.

We are continuing to work on a fix for this issue.

The site might experience slowness as an error was found within our database and one of the internal applications. We are currently working to fix your experience.

We are currently experiencing issues with our SFTP performance server, some uploads will remain pending. Our team is currently working on a fix for this issue

We continue to see our application as 100% functional and without major impacts, if you have any questions about it do not hesitate to contact our support team at: support@playvox.com

Our Database provider notified us most of their services are fully functional. We haven't seen any major impact on our application, although we will continue to monitor to ensure the best functionality and performance If you have any issues, do not hesitate to contact our support team at: support@playvox.com

We are intensively monitoring our services, and we haven't noticed any significant impact. We will continue to monitor it while the incident with the provider remains open.

Our Database provider has notified us about an incident with their services that may impact different areas of Playvox. We're investigating the impact of this issue. We'll post here as soon as we have more information. Thanks for your patience.

With the network issues resolved from AWS, all our services are fully functional, We will continue to monitor to ensure all functionality has been fully restored. If you have any issues, do not hesitate to contact our support team at: support@playvox.com

We are continuing to monitor for any further issues.

AWS has mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. They are seeing improvement in availability across most AWS services. We are seeing a significant recovery of our services, with the exception of the Learning module and some actions that involved attachment uploading. Quality, Community, Performance, Coaching, Insights should be working as usual. If you still facing the issue Please, cache and cookies for the last 24h and do a hard refresh (Control + Shift + R) and the pages will load as expected. We are still working to be 100% operational and will post more information shortly

We are continuing to experience issues with customers instances hosted in USA, latency and application slow response is expected. Our engineering team is working on a plan to restore functionality. We have identified the cause of the incident is due to some issues with AWS. We will post regular updates once we get more information

We are still working on a fix, for more detailed information we invite you to check: https://status.aws.amazon.com/

We continue to investigate the ongoing issues with our application. We'll follow up when we have more information Thanks for bearing with us.

We are continuing to work on a fix for this issue.

Due to some issues with AWS in the US-EAST-1 Region, our customers may experience latency and longer loading time, for more detailed updates you may wish to check https://status.aws.amazon.com/

The SFTP Audio server is fully operational now. We're truly sorry for this incident. If you're still experiencing an issue, please contact support@playvox.com.

We have identified an expected volume of traffic on our SFTP server, affecting its performance. We're working to restore its full capacity shortly.

The fix for this issue has been completed and any evaluation submitted from now on will have the correct calculation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at support@playvox.com.

A fix has been implemented and we are monitoring the results.

We've started to release a fix for this issue and it may take an hour to full resolution. We appreciate your patience and understanding.

We have identified the root cause of the issue and we're working to resolve it. We will get back as soon as we have more information.

We have a few customers reporting an issue while submitting an evaluation. We're currently investigating the issue. We'll update the status here as soon as we have more information. We're truly sorry about that.

The latency loading interactions and uploading files via FTP are now resolved. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at support@playvox.com.

A fix has been implemented and we are monitoring the results.

We have identified that a partial outage in our database provider is generating latency and failure on some of our processes. We will get back as soon as we have more information.

We are continuing to investigate this issue.

We have reports that some customers are experiencing slow responses in loading interaction in Playvox. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.

This incident has been resolved. If you're still having issues loading pages please reach us at support@playvox.com. We're truly sorry for the interruption today. We appreciate your patience and understanding.

A fix has been implemented and we are monitoring the results.

We have reports of some customers having issues loading certain pages within the platform. For those customers who are unable to access Playvox (e.g. seeing a blank screen or the page just not loading), try a hard refresh on your browser (CTRL/CMD + R/Ctrl + F5), please reach out to support@playvox.com if you still have issues. We'll update shortly when we have new updates on this.

We identified an issue affecting load times, latency measurement numbers are now back to normal. If you're still experiencing any issues, please let us know at support@playvox.com. Thanks for your patience.

We have reports that some customers are experiencing slow responses in Playvox. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.

Issue has been resolved. Delayed workload assignations are now completed and readiness notifications were sent out. Thanks for bearing with us while we fixed this.

Assignation of delayed workflows are now completed, completion notifications are still pending. If you are still experiencing workload issues let us know at support@playvox.com.

An issue with workload assignations was reported by some customers, we have investigated and addressed the issue, assignation for all affected workloads is currently in progress and should be completed soon. We are monitoring, please let us know if you're still experiencing any issues. Thanks for your patience, and sorry for the disruption.

We received confirmation that affected customers are now able to log in using their Google accounts. Please let us know reaching out to support@playvox.com in case you still have issues.

We received reports that some customers are not being able to log in using their Google Account. We applied a fix to address the Google authentication changes in their service. Access to Playvox using Playvox credentials was not affected. Please reach us to support@playvox.com if you still have issues.

We're back in normal operation. Apologies for the inconvenience. If you’re still running into any issues, please reach out to us at support@playvox.com

We’ve identified and updated a service causing loading issues. Please let us know if you experience additional issues.

We're seeing some signs of recovery, real-time notifications are still disabled. We're monitoring and we'll report back once we have an update to share.

Some customers are still reporting latency issues. We're deactivating real-time notifications as it is producing lots of timeouts. We'll be back with more updates soon.

We're investigating issues with degraded performance. We will keep you posted as soon as we have more information. We're sorry for the disruption.

The platform has returned to normal operation. We’re also working on preventive measures to ensure that this doesn’t happen again in the future. If you’re still running into any issues, please reach us at support@playvox.com. Thanks for your continued patience.

We received multiple reports of exporting issues within the platform, some customers may experience degraded performance, which we are currently investigating.

We have monitored and verified that actions on the platform are no longer delayed. We apologize for the inconvenience and thank you for your patience. If you have any questions, please contact our Support team via support@playvox.com

We’re seeing positive signs that functionality is returning to normal. Please let us know if you're experiencing specific issues by submitting a ticket to support@playvox.com

We have reports from customers experiencing latency and slow performance on the platform. Our team is currently investigating. Thank you for your patience, and sorry for the disruption.

Latency and timeouts have returned to normal levels but we are continuing to monitor and diagnose this issue. Thank you for your patience.

We're happy to report that access to the application is working normally. We keep monitoring the situation. Thanks for your patience while we solved this.

We are still working on the latency issues. Our apologies for the disruption, we're working to address this as quickly as we can.

We're investigating a problem causing latency when accessing the platform. We hope to have an update shortly.

Our CDN cloud provider has marked the issue as fully resolved. File uploads are working as expected.

We are happy to report that our CDN service is working again. We are continuing to monitor its service status.

We are continuing to investigate degraded performance in our CDN service. We apologize for the inconvenience this may have caused.

We are currently experiencing a service disruption with our CDN service. New files cannot be uploaded at this time. Our engineers are working with our cloud provider to find a solution. We will send an additional update in about 45 minutes.

Service is accessible and all customers should be able to connect again. Our cloud provider has informed us that a DDoS attack against their infrastructure (where our server resides) occurred and has been mitigated. We keep monitoring the situation.

We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution.