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A fix has been implemented and the Android app is fully operational

Some customers may be experiencing log in issues on the Android app. We're currently investigating the issue.

Between 15:00 - 15:08 CEST, users experienced blank screen upon login. The incident was caused by a faulty configuration which has since been rectified. We apologise for any inconvenience the issue may have caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing a service disruption. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.

This incident has been resolved.

A fix has been implemented and we will be monitoring for the time being. Next update will be on Monday, April 7th, or as events warrant.

Our third-party provider is actively working to resolve the issue. We will update as events warrant.

We confirm the issue is caused by the third party provider, which is causing a service disruption in our product. The third party provider is currently investigating the issue and working on mitigation. We will update here as soon as we receive additional information from our provider.

We are currently investigating issues we have identified in the Xero integration. We will send an additional update in 30 minutes or as events warrant.

This incident has been resolved.

Service has been restored and our system is fully operational. We are still awaiting information from our third-party provider. We will keep monitoring performance.

The team has identified the issue to be caused by a third-party disruption. We will update as soon as we have additional information.

We are continuing to investigate this issue.

Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may be experiencing degraded performance in certain areas of the product. Our team is actively investigating the issue and will update as necessary.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating reports of degraded performance on some portals, particularly the some pages in settings. We will update in 30 min or as events warrant.

This incident has been resolved.

We have implemented a fix and will continue to monitor.

While we have mitigated impact for a majority of customers, some portals might experience transient slowness which will eventually resolve itself. We are working on a more permanent solution and will update this page as events warrant

We have mitigated impact and are currently monitoring.

Our team has identified the issue and we are looking into solutions to mitigate customer impact. We will update this page as events warrant

We are currently investigating reports of slow loading sporadically affecting some portals.

This incident has been resolved.

The team has implemented steps to mitigate the issue for our customers. While service is fully restored, we will keep this incident open and monitor performance for now.

Our team is still investigating the issue and we will update this page as events warrant.

We are currently investigation issues with delivery of notifications and will update this page within 30 minutes or as events warrant.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our help centre may not be accessible for some users on Web/Mobile. We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will update as events warrant.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will update as events warrant.

This incident has been resolved.

A fix has been implemented and we are monitoring the results

Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will update as events warrant.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will update as events warrant.

This incident has been resolved.

The third party provider has taken mitigation measures which are starting to take effect, however it may take a few hours until improvements are notable. We will update here as soon as we receive additional information from our provider.

Our third party provider is still investigating and working on a mitigating the issue on their end that is causing a service disruption in our product. We will update here as soon as we receive additional information from our provider.

We are currently experiencing a service disruption due to an incident at one of our third-party providers. We will update here as soon as we receive additional information from our provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’re sorry to report that some customers might experience slower loading times. Our team is working on identifying the root cause. We apologize for the inconveniences and will update you as events warrant.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating issues reported that some customers may be experiencing issues with the Planday Kiosk App.

This incident has been resolved.

The team has implemented a fix and we're currently monitoring system performance.

The team is still investigating this issue while looking into mitigation options. We will post an update here as soon as we have more information. Thank you for your patience.

Some Planday accounts are experiencing slower loading times. Our team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes or as events warrant.

The issue has been mitigated and portals are fully operational again. We apologize for any inconvenience caused.

Some customers may currently be experiencing degraded performance on some parts of the product. The team has identified the issue and is implementing a fix. We will update as events warrant.

We are sorry to report that some customers may have experienced degraded performance in some parts of the product. We apologize for the inconveniences this may have caused.

We can report that connections to Dataløn are now restored. Users might experience initial loading when trying to load the integration for the first time, but we can confirm that the integration is fully operational.

Due to third-party system update, the Planday-Dataløn integration is unavailable in the period February 9th at 16:30 CET - February 14th at 08:00 CET. Users of this integration can find more info via Dataløn's website https://www.dataloen.dk/besked/

Our provider has mitigated the issue on their end and service is now fully restored. We thank you for your patience and apologise for the impact to affected customers.

We are currently experiencing a sporadic service disruption due to an incident at one of our third-party providers. We will update here as soon as we receive additional information from our provider.

This incident has been resolved.

Impact has been mitigated and our third-party providers have made us aware the issue is now resolved. Thank you for your patience.

Customers are experiencing sporadic service disruptions due to an incident at one of our third-party providers. This could impact customers in the UK. We will update you as events warrant.

Improvements can now be seen and performance should be back to normal. We will continue to monitor the situation and update as events warrant.

Some customers may currently be experiencing degraded performance on some pages. The team is currently investigating the issue. We will update as events warrant.

This incident has now been resolved by our third party provider. We apologize for the inconveniences this may have caused.

We're sorry to report that our technical support phone lines are unavailable due to a third-party incident. In the meantime, our Support is available via the chat functionality located within your Planday portal. This page will be updated as we get more information from our third-party provider.

Our third party provider has mitigated the issue on their end and service is now fully restored. We thank you for your patience and apologies for the impact to the affected customers.

We are currently experiencing a sporadic service disruption due to an incident at one of our third-party providers. This is impacting some customers in Europe. We will update here as soon as we receive additional information from our provider.

Our third party provider has mitigated the issue on their end and service is now fully restored. We thank you for your patience and apologise for the impact to the affected customers.

The mitigation measures taken by the third party are starting to take effect however it may take a few hours until improvements are notable. We will update here as soon as we receive additional information from our provider.

The third party has identified the issue and are actively working on mitigating the impact.

We are currently experiencing a service disruption due to an incident at one of our third-party providers. This is impacting customers in Australia. We will update here as soon as we receive additional information from our provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may currently be experiencing degraded performance on some pages. The team is currently investigating the issue. We will update as events warrant.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Some customers may currently be experiencing degraded performance on some pages. The team is currently investigating the issue. We will update as events warrant.

This incident has been resolved.

While we have reports from our third-party provider that they have mitigated issues in their end, we’re still waiting for a final confirmation that the third-party service disruption is fully resolved. We will continue to monitor performance, and this page will be updated as events warrant. Thank you for your patience.

We are currently experiencing a service disruption due to an incident at one of our third-party providers. We will update here as soon as we receive additional information from our provider.

This incident has been resolved and our team is now reachable by phone.

We apologise to those customers unable to reach Planday's support phone line for the duration of this incident, and we thank you for your patience.

We're sorry to report that our technical support phone lines are unavailable due to a third-party incident. In the meantime, our Support is available via the chat functionality located within your Planday portal. This page will be updated as we get more information from our third-party provider. This page will be updated as events warrant.

This incident has now been resolved.

Portals are fully operational again. We will continue to monitor performance for the time being.

We’re very sorry to report that a large number of Planday accounts are experiencing issues with log in right now. Our team is working to identify the root cause and mitigate impact. We will send an additional update in 30 minutes or as events warrant.

The incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’re sorry to report that some customers might experience slower loading times. Our team is working on identifying the root cause. We apologize for the inconveniences and will update you as events warrant.

This incident has been resolved.

A fix has now been implemented and payroll exports should be fully operational. We will continue to monitor the results and update as events warrant.

Our monitoring shows that the fix implemented has mitigated most issues. However, some users might experience degraded performance when exporting payroll - this is currently being investigated by the team. We will provide you with an update as events warrant.

While some impact has been mitigated, we will continue to investigate this issue. We will provide you with an update as events warrant.

Some customers may currently be experiencing degraded performance on some pages. The team is currently investigating the issue. We will update as events warrant.

This incident has been resolved.

Portals are fully operational again. We will continue to monitor performance for the time being.

A fix has been implemented and we are monitoring the results.

Some customers may currently be experiencing degraded performance on schedule page. The team is currently investigating the issue. We will update as events warrant.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigation reports of service disruptions affecting some customers in the North America region. We will update this page as soon as we have more information

This incident has been resolved. We thank you for your patience while we investigated the issue.

We’re very sorry to report that a large number of Planday accounts are experiencing issues with running payroll right now. Our team is working to identify the root cause and mitigate impact. We will send an additional update in 30 minutes or as events warrant.

This incident has been resolved.

We are currently monitoring the effects of the temporary fix implemented by our team to alleviate customer impact caused by this incident. While we have reports from our third-party provider that they have mitigated issues in their end, we're still waiting for a final confirmation that the third-party service disruption is fully resolved. We will continue to monitor performance for the time being, and this page will be updated tomorrow or as events warrant. Thank you for your patience.

While we're still awaiting mitigation of third-party service issues, the team has implemented a fix to alleviate impact for Planday's customers. As this is a temporary fix, some users might experience longer response time in the product. We will update this page as events warrant.

We have reports from our service provider that the issue has been identified and that mitigation steps are being taken. We are currently awaiting further information and will update this page as events warrant.

We are currently experiencing a service disruption due to an incident at one of our third-party providers. We will update here as soon as we receive additional information from our provider.

This incident has now been resolved.

Schedule performance is back to normal. We are currently monitoring the service.

We are currently experiencing degraded performance on schedule page. The team is currently investigating the issue. We will update as events warrant.

This incident has been resolved.

The issue has been identified and a fix has now been implemented. We are currently monitoring the results

We’re sorry to report that our HR Open API is partly down. Our team is working to identify the root cause and mitigate impact. We will send an update as events warrant.

Our third-party provider has reported that they have fully mitigated the issues in their end. This incident is resolved.

Our team has taken steps on our side to mitigate user impact, and the third-party provider confirms that they too are working to mitigate things in their end. We have received reports from affected users that portals are back to working as usual, and we will be monitoring this incident until confirmation of full mitigation by our service provider.

Our investigation shows that the issues are caused by third-party service disruption. We're currently awaiting more information from our service provider and will update this page as events warrant.

We are currently experiencing a service disruption where some users might be unable to login or that various pages in the product are unavailable. Our team is working to identify the root cause and we will send an additional update once we have more information.

Our monitoring shows that user impact is fully mitigated, and this incident is fully resolved. Thank you for your patience during the course of this incident.

We have deployed an update mitigating the recent changes to Google Chrome. If you have bookmarked specific pages in the people or schedule section, and you find that these are not working, please update the bookmarks. We will be monitoring the deployment for the time being.

Our team is still working on implementing a solution for the issues caused by the update to the Google Chrome Browser. We thank you for your patience. For affected users, we recommend downloading Google Chrome 32-bit and/or using the Firefox browser. We will update you as events warrant.

We have unfortunately identified an unexpected issue with the latest deployment and have rolled it back. We will continue to explore different solutions as fixing this is our top priority right now. We greatly appreciate your patience. For affected users, we recommend downloading Google Chrome 32-bit and/or using the Firefox browser. We will update you as events warrant.

We have deployed an update mitigating the recent changes to Google Chrome. If you have bookmarked specific pages in the people or schedule section, and you find that these are not working, please update the bookmarks. We will be monitoring the deployment for the time being.

We have identified an issue in the last deployment and are rolling it back. We will continue investigating the changes made by Google and resume working on an update. For affected users, we recommend downloading Google Chrome 32-bit and/or using the Firefox browser. We will update you as events warrant.

We have deployed an update mitigating the recent changes to Google Chrome. If you have bookmarked specific pages in the people or schedule section, and you find that these are not working, please update the bookmarks. We will be monitoring the deployment for the time being.

It has been reported that the latest update from Google chrome has introduced degraded performance for some users when navigating in the Schedule and People areas. We are actively investigating the changes made my Google Chrome. For affected users, we recommend downloading Google Chrome 32-bit and/or using the Firefox browser. We will update as events warrant.

It has been reported that the latest update from Google chrome has introduced degraded performance for some users when navigating in the Schedule and People areas. We are currently investigating the changes made to chrome by Google. For affected users we recommend using the Firefox browser. We will update as events warrant.

The incident has been resolved.

A fix has been implemented and we are monitoring the results.

The fix previously deployed didn't mitigate the impact for all customers. The team is working to implement an additional fix.

A fix has been implement and we are monitoring the results.

We are currently experiencing a service disruption due to an incident at one of our third-party providers. This is causing issues for some portals to access their schedules. We will update this page as events warrant.

The incident has been resolved.

The issue has now been mitigated as a fix as been implemented. The third-party will continue to monitor the results.

We're sorry to report that our Danish and Norwegian technical support phone lines are unavailable due to a third-party incident. In the meantime, our Support is available via the chat functionality located within your Planday portal. This page will be updated at we get more information from our third-party provider.

This incident has been resolved.

We have deployed a temporary fix to mitigate the issues for the majority of our users. For those of our users who might still experience transient issues accessing Punch Clock on web, we ask you to access the service through http://punchclock.planday.com/. Our team is working on a permanent fix, and we continue to monitor this incident.

A fix has been implemented and we are currently monitoring the results.

The issue has been identified and the team is currently working on mitigating impact.

We are currently investigating the issue. We will update as events warrant.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We’re very sorry to report that a large number of Planday accounts are experiencing issues with accessing and navigating in the system right now. Our team is working to identify the root cause and mitigate impact. We will send an additional update in 30 minutes or as events warrant.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’re sorry to report that Planday has issues loading employee groups in app and on web. Our team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and our team is working on a fix to mitigate impact.

We’re sorry to report that some users might experience their Planday accounts not loading properly. Our team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes or as events warrant.

This incident has been resolved.

Planday is fully operational for the majority of our customer. If you experience error messages in the product, please ensure that your OS/Browser is updated to latest version. We will continue to monitor performance for the time being.

Impact have been mitigated for majority of Planday customers. A limited number of users might experience sporadic disruptions which we are working to solve. This incident will remain open until a permanent fix is in place.

We are continuing to work on a fix for this issue.

We are currently experiencing sporadic service disruptions in various areas of the product. Our team is working to mitigate impact. Additional updates will follow as events warrant.

This incident has been resolved.

While some impact has been mitigated, our team is still investigating the issue. We will provide you with an update as soon as we know more.

We’re very sorry to report that a number of admin users are experiencing issues in the schedule and people pages right now. Our team is working to identify the root cause and mitigate impact. We will send an additional update in 30 minutes or as events warrant.