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This incident has been resolved.

We're experiencing an elevated level of login errors and are currently looking into the issue. Already logged in users are not affected. Please DO NOT log out.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Telephony is fully operational. Customer Portals might still be facing degraded performance

Most services are recovering, but we're are still investigating the root cause of the incident.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Telephony services are currently disrupted. We are investigating the issue

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Outbound and inbound calls are not working for some of our customers

This incident has been resolved.

Engineering is investigating an issue impacting users ability to login to Webex Control Hub. Administrators attempting to login to Webex Control Hub. would experience failure with error 'Sign in failure. An error has occurred.' We are working towards restoring services and apologize for the inconvenience this may cause. https://status.webex.com/commercial/status?lang=en_US

This incident has been resolved.

Due to a major disruption with one of our carriers, some of our customers experienced problems with inbound telephony this morning between 7:45 and 10:15. The issue has been resolved within the carrier's network. We will continue to closely monitor the situation.

Only inbound telephony is affected. One of our upstream PSTN carriers has a major outage and is working on a fix. Our hotline is also affected so please reach out to us via info@placetel.de

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved. Microsoft resolved the issue.

Update from our vendor: Title: Some users may be unable to make Public Switched Telephone Network (PTSN) calls through Microsoft Teams User impact: Users may be unable to make PTSN calls through Microsoft Teams. Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

We are currently engaging with the vendor as their servers appear to be unreachable.

We are currently investigating this issue.

If you're still unable to open the Placetel App on Android please check the Google Play Store for version v2.9.0. This version contains a permanent fix. We're sorry for any inconveniences.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating an Issue with the Microsoft Teams API responding with an Error.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue. Reducing the severity, as only some Webex customers are affected.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A problem in our load balancer infrastructure was identified and quickly resolved. Now monitoring.

We are currently investigating this issue.

The incident has been resolved.

A problem with the carrier O2 has been identified.

For some customers, incoming calls via Placetel Mobile are disrupted.

This incident has been resolved.

The issue is resolved. We're still monitoring the situation.

Wir haben derzeit Netzwerkprobleme in einem unserer Rechenzentren. Dies beeinträchtigt die Telefoniedienste für einige unserer Kunden. Das Problem ist identifiziert und wir arbeiten an einer Lösung. Durch diese Störung ist auch unsere Hotline zeitweise nicht zu erreichen. Wir entschuldigen uns für die Unannehmlichkeiten.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We currently have networking problems in one of our data centers. This affects telephony services for some of our customers. The issue is identified and we're working on a fix. We're deeply sorry for any inconveniences.

this incident has been resolved

We are monitoring stability of connection

Problem has been identified as a Non-Availibility caused at Microsoft Teams Side

We are currently investigating connection issues to Microsoft Teams. We will provide an update soon.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently seeing that some customers do not get inbound calls.

This incident has been resolved.

Our IP-Transit via NTT facing issues to Deutsche Telekom AS. We now have re-route the traffic via alternative Connections.

Currently we are facing high packet loss over one of our Transit Providers. We are currently checking alternative Routes and provide an Update asap

Our internet backbone provider changed the routes and the service is restored.

Some of our internet backbone providers are experiencing connectivity issues. For some of our customer's telephony is sporadically failing.

We are currently investigating this issue.

Up since 9:46 CEST and stable. Resolving issue

Lines are up again and Carrier Connection is available again. We will try to get RFO from the Carrier and monitor the status.

We are facing interconnection problems with one of our Carriers which is also affecting redundancy. We are working closely with our Carrier to resolve this issue asap.

We are currently investigating non-availibility for Inbound Calls of parts of our customer. We are working with our Carrier to fix this issue as quick as possible

This incident has been resolved.

The PSTN carrier has resolved the backend problems. We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

According to our PSTN carrier, the backend problems are resolved.

Our carrier continues to work on a fix for this issue. The problem in the PSTN network is a major incident by the largest German telehony backbone provider. All other service providers face similar issues at the moment.

Our carrier has identified the issue and is working on a resolution with high pressure.

Incoming telephony sporadically fails or calls are connetced with one way audio. One of our major carrier for incoming telephony has major issues.

We are currently investigating this issue.

The mobile carrier fixed the issues at 5 pm yesterday. All functionalities are restored.

Mobile customers are currently experiencing issues with outbound calls. We are investigating the issue with our mobile carrier.

This incident has been resolved.

The encryption problems could be solved and the service is restored again.

Encrypted Telephony is currently not working. We are still working on the issue.

Deutsche Telekom has recovered all incoming calls are working fine again

We are in close contact with Deutsche Telekom to clarify the issue when this will be resolved

Deutsche Telekom is currently suffering from major outage on their telephony network

We are currently investigating Inbound Call Drops from one of our connected Carriers and trying to identify the exact issue

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified as a MTU mismatch on our Border Routers which have been resulted in dropped packages in some scenarios.

The issue has been identified and a fix is being implemented.

We are currently facing issues with Inbound calls for a fraction of our Placetel with Webex customers. Approx. 20% of the inbound calls can't be established right now. We are working with high pressure on the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently working on a fix together with our carrier and the vendor to switch back to the standard routing.

We have identifiedf fragmentation Issues to / from our carrier. We switched to a backup route to mitigate the issue.

Currently, approx. one out of four calls is affected. We escalated the problem to our carrier and the equipment vendor.

We are currently experiencing temporary problems with inbound calls for some of our Webex customers. We are working on a resolution.

This incident has been resolved.

Issue has been found and has been fixed. Monitoring now

Issue has been identified and is affecting customers who have just recently signed up or Account Change has happened

We are currently investigating an unavailability for Inbound Calls for some parts of our Customers. We are working with high Pressure on the solution!