Is Phonecheck Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We are currently investigating an outage that is causing issues with device processing on Phonecheck.

This incident has been resolved.

We are currently investigating an outage that is causing issues with device processing on Phonecheck.

The iOS app is fully operational

Apple has resolved the issue on their end; we are getting reports of users able to open the iOS app once again. Please restart Phonecheck and try again.

Apple is currently experiencing an issue on its end, which is preventing Phonecheck from accessing the mobile application for iOS. Please note that Androids can be processed at this time, while we wait to hear back from Apple.

Phonecheck performance issue has been resolved

Phonecheck performance has improved and should be operational; some users may still experience random device delays.

We are currently investigating an issue with performance degraded reported on Phonecheck

Phonecheck performance issue has been resolved

Please restart Phonecheck; performance should be back to normal. We are currently monitoring the situation.

We are continuing to investigate this issue.

We are currently investigating an issue with performance reported on Phonecheck

We're pleased to inform you that the Apple server performance issues have been resolved. According to Apple's status page, the issue that affected some users from February 27th at 10:00 AM until March 1st at 3:00 PM has been addressed. https://www.apple.com/support/systemstatus/ Our support team has been monitoring the situation overnight and confirms that the iOS app is now performing well with normal processing speeds for all Apple devices. You should now be able to process all devices, both Apple and Android, without experiencing any delays or connectivity issues. Thank you for your patience and understanding during this service disruption. As always, if you encounter any issues with our service, please contact our support team.

Service Status Update: Apple Server Performance Issues We have an important update regarding the Apple server issue. Apple's status page has now changed this to a performance issue rather than an outage, indicating: "Performance: Yesterday, 10:00 AM - ongoing. Some users are affected. This service may be slow or unavailable." https://www.apple.com/support/systemstatus/ Our team confirms that Apple devices are processing, but server slowness is causing delays. This is an improvement from the previous complete outage situation. Impact: Apple device processing is working but may be slower than normal. You might experience longer wait times when processing Apple devices. Android devices continue to function normally. Recommendation: Please allow extra time for Apple device processing. If a device seems stuck, the previous workaround of closing the application, waiting a few minutes, and trying again may still help. We continue to monitor the situation and are in contact with Apple regarding the full resolution of these performance issues. We appreciate your patience.

We've escalated this to Apple Senior Tech Support, who have reported the issue to Apple Engineering for investigation. Apple's status page has confirmed this outage, noting "some users are affected" and "users may be experiencing intermittent issues with this service." https://www.apple.com/support/systemstatus/ Impact: Apple device processing may fail or be delayed to open the app. Android devices remain unaffected. Workaround: If experiencing issues with Apple devices, please close the application, wait a few minutes, and try processing again. We're monitoring the situation closely and will update you as Apple resolves the server issue. Thank you for your patience.

Important Notice: Apple Server Issues Affecting Device Processing: We're experiencing intermittent problems processing Apple devices due to ongoing Apple server issues. While Apple's status page indicates this issue has been resolved, we're continuing to see inconsistent connectivity affecting the ability to process some Apple devices. What you need to know: This is an Apple server-side issue, not a problem with our systems Android devices can be processed without any issues For Apple devices: Some devices will process normally For devices that won't open/process, please close the app, wait a few minutes, and try again You may need to retry several times for successful processing We're actively working with Apple to ensure complete resolution of this issue. We apologize for any inconvenience and appreciate your patience while Apple addresses these server problems. https://www.apple.com/support/systemstatus/

Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.

Apple resolved their server issue - https://www.apple.com/support/systemstatus/

Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.

This incident has been resolved.

We are receiving reports that Phonecheck is operational at this time

We are currently receiving reports of users unable to sign in or process devices.

Degraded Performance has been resolved; Cloud should be operating at full speed.

We were experiencing degraded performance causing issues with users' processing devices; this should be resolved by restarting Phonecheck. We are monitoring the situation should anything change.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating an outage that is causing issues with device processing on Phonecheck.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We appreciate your patience the issue is resolved.

The issue is intermittent and we are monitoring the results.

We are currently investigating a server outage that is affecting the Phonecheck desktop application

Desktop application is operational at this time

We are getting reports that the issue has been resolved, please restart the program to confirm

We are currently investigating a server outage that is affecting the Phonecheck desktop application

This incident was resolved at 8:49 AM PST

We are currently investigating an outage that is causing issues with device processing on Phonecheck

The incident has been resolved

This should be resolved now, we are monitoring the situation to confirm.

Our dashboard is currently down at the moment and is being investigated to be resolved

This incident has been resolved.

We are getting reports of the issue being resolved, please restart Phonecheck.

We are currently experiencing an outage

We're writing to let you know that the issue with our Phonecheck application has been resolved. A server issue on the Apple App Store affected the application's functionality.

We are starting to get reports of the server being fixed. Please restart the Phonecheck desktop application and install the Phonecheck mobile app onto iOS devices once more; it should allow the app to open.

We are currently looking into the iOS app not opening, as it may be related to an Apple Server issue.

Main server is back online

We have a Verizon backup server in place.

Verizon's Server is temporarily not available. We will advise once it is back online.

Verizon Server should be back online

Verizon's ESN server is temporarily unavailable, this is resulting in N/A results for ESN. We are waiting for Verizon to resolve their server issue.

This incident has been resolved.

testing the message field as well

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

No longer happening as of this morning

We are currently looking into the issue.

AT&T Finance has been disabled company-wide until further notice. (The server is no longer online from the providers.)

AT&T Finance has been disabled company-wide until further notice. (The server is still down on the provider's end.)

We are looking into the AT&T Finance server, as its currently unavailable

This incident has been resolved.

Cloud is operational now and we are monitoring the results.

We are currently experiencing issues with our Cloud. We are currently looking into this.

It was a minor outage with the Apple Server, all users should be back and operational.

There seems to have been an issue with the Apple Server, causing the iOS app not to open. Please restart the Phonecheck desktop application and reinstall the app onto the iOS devices.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with our Cloud. We are currently looking into this.

Verizon server is back online

The Verizon server should be back online, we are monitoring the status of the server at this time.

We are currently investigating this issue.

AT&T Finance should be back online

AT&T Finance is currently unavailable

The iOS app should be opening now. This was an issue with Apple's servers - they have resolved outages at this time.

Apple Servers are currently experiencing issues that are affecting the ability to open the iOS App.

This should now be resolved

We are aware of a random and low occurrence issue in which a Blacklist ESN response will return an N/A result in the color RED - this will officially be fixed on July 21, 2023

Verizon ESN API looks to be operational again at this time - recheck any devices from which you received N/A earlier today.

We are getting reports of Verizon ESN providing N/A results.

The iOS app should be opening now; this was an issue with Apple's servers - they have resolved outages at this time.

We are currently investigating reports of the iOS app not opening

This is resolved, please restart Phonecheck if needed

We are aware of the issue and are working on resolving it.

iOS App 3.0.669 has been tested and is confirmed to resolve the button issue faced on iOS 16.4 This requires the iOS app version on Phonecheck updated to 3.0.669 - please reach out to our Support team to have that fixed.

We have resolved the issue with the buttons test not working on iOS 16.4 This requires the iOS app version on Phonecheck updated to 3.0.669 - please reach out to our Support team to have that fixed.

iOS 16.4 devices have issues passing the Buttons test on the Phonecheck app We plan on addressing this issue ASAP; for now, we advise to not restore devices to 16.4 iOS

Sprint ESN server was merged to T-Mobile's ESN server

Sprint Server is no longer available as they are migrating the ESN check with T-Mobile ESN update will take place on March 3rd to complete this merge.

Sprint server is currently down

Apple seems to have resolved their server outage issue

We have identified the issue, it's an issue with Apple's server which is outside of Phonechecks control. https://www.apple.com/support/systemstatus/

We are currently investigating reports of the iOS app not opening

Apple has resolved the issue; please try again at this time.

Apple is currently experiencing an activation server error worldwide, this is not Phonecheck related.

The Sprint Finance server should be available at this time

We are currently looking into N/A response as the server is currently unavailable.

Issue is no longer happening

We are currently investigating intermittent reports of the iOS app not opening

This incident has been resolved

We are looking into an AWS server-related issue that is affecting the UK region

This is now fully resolved; you may need to refresh or restart Phonecheck if you are still experiencing any lingering issues

This should now be resolved; we are monitoring the situation.

We are currently investigating an issue with the Cloud Portal which is affecting other components such as (Test Plans, In-App Grading and Cosmetics/ API's / Login / Packages, etc.)

This incident has been resolved.

ESN status should no longer be producing N/A responses. We will continue to monitor for the next hour.

The issue has returned at this time; we are looking into it.

This issue may still be happening to some devices randomly - our dev team is still looking into the issue. Please perform a manual ESN check to update the N/A status as a workaround for now Instructions to perform a manual ESN check: https://support.phonecheck.com/en/articles/6030379-how-to-manually-check-esn-on-phonecheck

We are currently looking into this issue. ESN status is showing N/A

This incident has been resolved.

All users should be able to log in at this time again. We will continue to monitor for the next hour.

Our Dev team is looking into this issue once more

Cloud Portal is operational at this time

Our dev is looking into this issue; we will advise once it's been fixed.

This should be resolved; please restart Phonecheck and log in. If you are still facing an issue please reach out to Support.

This should be resolved; please restart Phonecheck and log in. If you are still facing an issue please reach out to Support.

Our Dev team is looking into the issue

This incident is no longer being reported, and we have confirmed our services are working with this API at this time.

We are currently looking into the N/A response for the iCloud API check

AT&T Finance server is online

Only affecting users with AT&T Finance API enabled; this does not affect the Global Blacklist API.

This incident has been resolved.

LPN & Custom1 has been removed as a search option in Cloud Device Lookup, this feature should be back soon.

This should now be resolved. If you are still dealing with this issue - contact Phonecheck Support.

We have received reports that the Verizon Finance check is providing abnormal responses at this time. We have reported the issue to sources and we are awaiting further information on this matter.

We are still monitoring the issue; however at this time it seems all Cloud and Login issues should be resolved. Please restart Phonecheck as needed.

We are currently monitoring the issue; it seems clients are able to sign-in, however Cloud is having problems syncing causing issues with Test Plan, ESN checks and Test Results and some other minor issues. We will advise once its been fully resolved.

We are currently looking into the issue; clients are reporting issues of not being able to login and certain Cloud features are also being affected in the process.