Is PhoneBurner Down Right Now? Check if there is a current outage ongoing.

The incident is resolved.

Calls are completing successfully. We are monitoring the make sure the system is stable.

Engineering team has identified a fix and an update and/or fix should be deployed shortly.

We have identified the issue and are working on a resolution.

Site performance has been fully restored.

We are observing improved performance. The team is continuing to monitor.

We are investigating site performance issues

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for the issue.

The team continues to investigate the issue. A new update will come shortly.

We are investigating the issue.

The site performance has been restored.

We're observing site performance improvements. We're monitoring.

We have identified the source of the issue and the team is working on resolution.

We are investing issues with the site loading slowly.

Systems are fully operational.

Issue has been identified and resolved. We are monitoring.

We have identified an issue with some outbound calls through the dialer. This includes call transfers as well. Engineers are actively working through the issues.

Site performance is fully restored and operating normally.

Fixes are confirmed in good working order. We are monitoring performance.

Issues are not resolved. We are triaging a deployment issue.

A fix has been implemented and performance is recovering. We are monitoring.

We have identified the source of the issue and are deploying a fix.

We are currently researching issues related to slow site performance.

Dialer has been restored and fully functional.

We are actively resolving the issue and we're starting to see recovery.

We have identified the issue and are working on a fix.

We are currently investigating an issue with the dialer.

The team has confirmed that the 3rd party library in the browser is in fact driving high CPU and making the browser window unresponsive. The integration has been disabled, and the site is in working as expected. We are closing the incident and the team will continue to monitor.

The team believes there is a performance problem with some in-browser integrations. We have disabled that integration and are monitoring performance. We also believe this does not impact everyone.

The team is still researching. We'll update again shortly.

We are currently investigating reports of a slow and/or unresponsive site.

Site access is fully restored.

We are investigating issues with site performance

Site is fully restored. We will continue to monitor.

Site is recovered with some indications of degraded performance. The team is still researching and monitoring.

Site is recovering as instances are restored.

We have identified the db instances in the cluster and are fixing.

We are experiencing issues the site. The team is researching.

Problematic instances are fixed and site is fully operational.

The team has identified some problematic instances in out the database cluster. A fix is being worked on now. There is no impact on data - just on site performance.

We have noticed degraded performance on the site. The team is researching.

This incident is resolved.

The team has resolved the root cause and is monitoring.

The team is still researching. Nothing new to report at the moment.

The team has identified a potential source cause. We are investigating further.

We are investigating issues with accessing the site.

Systems are fully operational.

Sites are showing improved performance and we are monitoring.

We have a identified a resource issue and are working on a fix.

We are currently experiencing site issues. We're investgiating

Now that the dialer is fully operational and premium services are restored, this will be the last update we provide using this communication path. While our platform was in the process of coming back to full operations, we used these Statuspage updates to deliver information to you as the situation was quickly evolving. Now that our primary services have been restored, we are going to transition back to our typical communication channels and use the Statuspage only in the event of future service outages. We are aware of some uncommon call quality issues that are improving each day. We are also aware that there are still some customers who are waiting for their numbers to be restored and for compliance approval for SMS. We will continue to communicate regularly with you via email and in-app messaging. We recommend adding phoneburner.com as a safe sender in your email settings to ensure you continue to receive any important messages from us. We thank you for all of your patience and look forward to a bright future together.

Update - We have important updates regarding vPhone/Local ID numbers and SMS. Numbers Local ID and vPhone numbers purchased on or before January 25 are in the process of being restored. At this time, some numbers have been restored so continue to check your numbers library for the status of yours. Here are definitions of what those statuses mean: - Active (done & working) - Restore in Progress (in progress) - Pending Restore (in the queue to be restored) - In Review (being vetted by compliance) SMS For those still awaiting SMS approval, we need some additional info! Please fill out this form and we will submit your request for SMS on your behalf. http://phoneburner.com/sms-form This is in addition to having your business profile completed. If you still haven’t taken that step, you can log into your account and find your Business Profile page here: https://www.phoneburner.com/myaccount/businessprofile/index We know this is a lot, but as the industry and compliance evolves, we are doing what we can to help protect your business.

We are continuing to investigate this issue.

For roughly one hour today from 12:30pm - 1:45pm PT some of our customers experienced lower call quality when making outbound calls. Our team resolved this issue at roughly 1:45pm. We will continue to monitor the situation. We apologize for these issues as we continue to fully restore all of our systems.

We are currently experiencing some instances of lower call quality. We are actively working to resolve this.

The connection issue from this morning appears to be resolved.

We are aware of an issue causing some calls to not connect. We have just implemented a change that should correct for this.

Update - Our team has been working nonstop to improve services and monitor accounts. Read on for updates to Local ID, vPhone and outbound SMS. Numbers - Local ID and vPhone numbers purchased on or before January 25 are in the process of being restored. Please note this process is ongoing and some of your numbers may become available before others. You can check the status of your numbers in your PhoneBurner account. Here are definitions of what those statuses mean: - Active (done & working) - Restore in Progress (in progress) - Pending Restore (in the queue to be restored) - In Review (being vetted by compliance) SMS - SMS now requires you to complete your Business Profile and provide SMS opt-in details. Log into your account, go to settings, and you can find your Business Profile under My Account - https://www.phoneburner.com/myaccount/businessprofile/index Once the profile is complete it will be submitted for compliance review. Once approved, we'll enable your SMS messaging and notify you. We don’t have a timeline for how long approval will take. Thanks for your patience.

For customers who have previously purchased numbers and/or have outbound SMS capability, we have two important updates: Previously Purchased Numbers: Numbers (Local ID and vPhone) purchased on or before January 25 are in the process of being restored. Each account is being individually reviewed before numbers will become available. Once an account is approved, the numbers in your account will gradually activate as they are restored. Note this process is ongoing and some of your numbers may become available before others. Some numbers will begin to be available starting as early as Monday, February 6. Please note this process normally takes much longer, but we are working with our partners to turn this around as quickly as possible. Outbound SMS: A process is actively in place to restore SMS functionality and comply with regulatory compliance for A2P (Application-to-Person) SMS. If you are using SMS in your account, make sure you have completed your Business Profile and provided opt-in details. You should have received an email today with more detailed instructions to start the restoration process. We thank you in advance for your patience while we do proper due diligence to comply with carrier regulations and provide you with the best experience possible.

Number purchasing has been fully restored and purchased numbers will appear on your vPhone or Numbers page. A small number of customers are still experiencing dropped audio while using the browser connection to initiate dial sessions. If you are experiencing any issues, we recommend you use your phone to dial in. We are working to resolve this issue and will keep you updated as things progress. Thanks for your continued patience.

Quick update on the newly restored number purchasing. We've successfully provisioned hundreds of numbers this morning. However, larger orders are experiencing delays. The orders have all been submitted for processing, and we're working with our number provider to fulfill all outstanding number purchases. As the numbers are fulfilled, they will appear on your vPhone or Local Id numbers page. Please do not submit a duplicate order.

Premium features and numbers are in the process of being restored. Updates are available on the following: -Inbound -Number Purchasing -Local IDs -SMS (available starting Friday) For additional instructions on activating these features, please check your email or login to PhoneBurner for in-app notifications that will guide you to a short video.

We want to begin by telling you how truly sorry we are for the service challenges we have faced since last week. This has been an unprecedented time for all of us, and our 80-person team has been working around the clock to fully restore the exceptional services and quality that PhoneBurner is known for. While our outbound functionality has been restored, we've experienced some speed bumps along the way. We are aware that some of our customers had connection issues today, and we are cautiously optimistic that all outbound dialing issues have been resolved. Here's where everything currently stands: Fully Restored: - Outbound - fully restored with the acknowledgement things may not be perfect yet Will be restored tomorrow by close of business: - Number purchasing - Inbound calls - Inbound SMS Will be restored gradually over the next several days: - Existing Local ID & vPhone numbers - Outbound SMS We will follow up tomorrow with additional updates. We continue to be thankful to all of our loyal customers. Your notes of support and gratitude have given us strength and motivation. Thank you.

As of 9:30am Pacific, outbound dialing appears to be fully restored.

Outbound dialing is partially restored. Our team is monitoring closely, and we will continue to provide updates.

Unfortunately, shortly after posting our last update, we identified degraded service with our outbound dialing that is being actively researched by our operations team. We will provide updates as they become available.

Monday morning update: Outbound dialing continues to be stable and fully operational. Click-to-call was restored as of Sunday evening. SMS, Inbound, and number purchasing are expected to be restored by end of day Wednesday, if not sooner. We truly appreciate your continued support and patience.

A quick Saturday evening update - outbound dialing was fully restored and stabilized Friday. Whisper/Barge was restored late Friday evening. We anticipate click-to-call will be restored before end of day Monday, if not sooner. SMS, Inbound, and number purchasing is expected to be restored by end of day Wednesday, if not sooner. We'd like to take a moment to thank all of our customers who have reached out to express their support and encouragement recently.

We believe the earlier identified issue as of 8:01 AM PT has been resolved. Our teams continue to monitor our systems, and we believe you should be experiencing normal dial sessions. Thank you for your patience. We will continue to provide updates as needed.

Thank you for your continued patience. We have identified one call performance issue with our newly restored outbound service that is being actively researched by our operations team. We will provide updates as they become available.

SERVICE RESTORATION (partial): As of 12:33 AM PT (Friday 1/27) we have resumed our outbound dialing service. We continue to work on SMS, Inbound (vPhone) and Number Purchasing. We'll update status as we make progress.

Our systems remain down as of 11:30 PT Thursday. Ours teams are working with telecom partners around the clock to restore service as soon as possible. As soon as we have an accurate estimate for restoration we will publish immediately.

On Tuesday afternoon, our company was made aware of a Public Notice posted by the FCC to all US-Based voice providers. As part of that notice, PhoneBurner was listed as one of the service providers for a company placing alleged illegal calls. The notice was clear that calls originating from our platform, by the customer named in the Notice, were to be suspended within a prescribed timeline. We had no advance notice of this Public Notice and, to our knowledge, neither did our carrier partners. As you have experienced, some of our carrier partners have interpreted the Public Notice to include all PhoneBurner traffic. In our opinion, this clearly was not the intent of the Public Notice by the FCC. We are working aggressively to get our services restored, and there are a few material updates to provide you. First, we have retained legal counsel that specializes in working with the FCC. Second, our legal counsel had meetings this morning with the FCC on our behalf. We believe that the interpretation of that meeting was consistent with the Public Notice. Simply put: carriers were asked to remove one company’s traffic and not all PhoneBurner call traffic. Third, our legal counsel, in partnership with the FCC and PhoneBurner, is identifying a series of modest and near-term steps that can be taken to help us reactivate our outbound dialing services. This is the most important step. Fourth, to help appropriately set expectations, service could be restored in the next few hours to the next few days depending on some of the factors described above. We will share more information regarding timing of service restoration with you as soon as we have it. Our teams are working around the clock on this, and service restoration is our top priority. Thank you for your trust in PhoneBurner. Please know we are doing all that we can to reactivate our outbound dialing services. Sincerely, Team PhoneBurner

Our system is currently down due to upstream telephone carrier issues. As you may be aware, the FCC issued a Public Notice on Tuesday, January 24th where PhoneBurner was named as a service provider for an enterprise who has allegedly made non-compliant calls. Our attorneys are meeting with the FCC and our carrier partners to resolve this issue. Once we have resolved this issue, we will restore service to you as soon as possible. We understand the importance of staying connected and apologize for any disruption this may have caused. We will continue to communicate with you via this page as soon as new information becomes available. We appreciate your patience and understanding. Sincerely, Team PhoneBurner

We apologize for this late update. Outbound dialing, SMS, Inbound (vPhone), Number purchasing, and CallerID verification remain unavailable. Our teams continue to work with our telecommunications providers to restore all services. An update will be provided at 3pm Eastern.

Outbound dialing, SMS, Inbound (vPhone), Number purchasing, and CallerID verification remain unavailable. Our teams continue to work with our telecommunications providers to restore all services. An update will be provided at 11am Eastern.

Outbound dialing, SMS, Inbound (vPhone), Number purchasing, and CallerID verification remain unavailable. Our teams continue to work with our telecommunications providers to restore all services. An update will be provided at 8am Eastern on Thursday, January 26th.

Outbound dialing, SMS, Inbound (vPhone), Number purchasing, and CallerID verification remain unavailable. The team is working around the clock to restore service. We'll update again at 5pm Pacific.

Here is a quick update to this existing outage - all outbound calls are fully down. All calls from the PhoneBurner platform are no longer working. We expect that this outage will last for the rest of the day. We will send an update at 2pm Pacific Time.

10 am PT Update: We are still experiencing issues with SMS, Inbound (vPhone), Number purchasing, and CallerID verification services and continue to work with our carrier partners to resolve the issue. Our next update will be 2 pm PT or sooner.

We are currently experiencing a service outage with SMS, Inbound (vPhone), Number purchasing, and CallerID verification services being impacted. Our team is working with our telecommunications providers to restore the service. Outbound Dial Sessions are not impacted by this outage. We apologize for any inconvenience. We will send you an update at 10 am Pacific Time on Wednesday, January 25th.

There was a period of time where a component of the platform was unresponsive to new dial-sessions. The team has cleared the issue and we're fully operational.

We have identified and resolved an issue that was impacting dial sessions. We are actively monitoring.

We are currently experiencing intermittent issues with starting dial sessions. We are investigating.

The carriers have cleared the issues on their end, and we've confirmed delivery is back to normal operations.

Carriers have confirmed the issue has been resolved. We're observing messaging flowing again. We are monitoring.

We are still working with the carriers to get this issue resolved. We will update again shortly.

The team has identified that SMS messages are being impacted at the carrier level. We are working with the carriers involved to get the issue resolved as quickly as possible.

We're observing outbound SMS sending issues. The team is researching.

Site is now fully restored. We will continue to monitor.

Access to the site is restored. We are monitoring.

We've identified the issue and will update shortly.

We are currently experiencing technical difficulties and are investigating.

Dialer functionality is fully restored.

Dialer functionality is fully operational and working again. We will continue to monitor.

We currently investigating an issue impacting the dialer's ability to start a dial-session. We're actively researching and will update shortly.

This incident has been resolved.

Sites are coming back online. We're monitoring.

Our site is protected by Cloudflare and they are experiencing a service outage. Major services around the world are impacted. We are researching. Here is the link to the Cloudflare status page: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj

PhoneBurner sites are restored and operating at full capacity.

PhoneBurner is currently fully operational. We are actively monitoring. Please contact support if you experience any issues.

We are continuing to investigate this issue.

PhoneBurner has been experiencing intermittent issues. We're currently researching and will update shortly.

Phone support is back online. We apologize for the inconvenience.

Our phone system is currently down. If you need immediate assistance, please reach out to our support team via email at support@phoneburner.com.

The issue has been resolved. If you are still experiencing issues, reach out to our support team.

We are currently investigating the issue.

This incident has been resolved.

We are seeing a recovery of services. We're waiting for the final all clear notification from the vendor before we close this incident. We'll post again once we know more.

We are experiencing issues with buying new vPhone numbers and verifying callerIDs. A 3rd party vendor is experiencing some issues that is impacting these parts of our product. We are monitoring the situation and will post an update as soon as we have more details.

The underlying internet issues have been resolved. PhoneBurner and other services should be back to normal performance levels. If you continue to experience any issues, please reach out to our support team so we can assist you further.

We are continuing to monitor for any further issues.

We are continuing to investigate the issue. As this is impacting many other non-PhoneBurner services, you can check the status of other web-based services you may use at https://downdetector.com/

There appears to be a widespread internet issue impacting numerous web based services, including PhoneBurner. We will update as we know more.

Sites are operational. We continue to monitor.

We are experiencing intermittent connection issues to our sites. We are currently researching the cause.

We experienced a momentary outage starting at 1:20 pm pacific time. All sites are currently operational and we are monitoring and researching the cause.

We had a brief issue that may have impacted some dial sessions. This issue has now been resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue causing errors in a dial session. A fix will be deployed momentarily.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating the issue.

Performance is back to normal. We are monitoring.

You may experience some degraded performance. We are actively investigating.

Over the last few weeks another of our database servers has been quietly nearing a usage threshold and once it crossed it we lost the ability to query for data during dial sessions. This was a different database than the one that caused previous downtime incidents. That database server and all other database servers that support the entire PhoneBurner environment have now been upgraded in size. We have also installed new alerts and monitors on the databases that support PhoneBurner so we have better visibility into possible performance issues. We continue to monitor and audit our entire infrastructure for additional elements that need to be upgraded and better monitored. The entire PhoneBurner team is committed to resolving these issues and restoring calmness and stability to the system. We apologize for the impact this latest issue has had on your business. Thank you for your patience and understanding.

Sites are back to operational. We're monitoring performance.

We are currently experiencing intermittent issues with our website and dialer. We are actively researching.

This incident has been resolved.

The website is now up and running and we are monitoring.

Our website is experiencing a downtime. We are investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Site is responding again and we are monitoring the situation.

We are experiencing a downtime to our website. We are investigating the issue. Thanks for your patience.

Sites are operational.

Sites are operational. We're researching the underlying issue and monitoring performance.

Our servers are experiencing significant issues. We're investigating.

This incident has been resolved.

Site is back up and operational. We're monitoring.

We have identified the source of the issue and we're working to resolve it.

Our site is down. We're investigating.

All systems are back online. We'll continue monitoring.

Site is back online and functioning. We're in monitoring mode and will update again shortly with more details.

We are investigating issues with the site.

We have identified and resolved the issue impacting performance. Everything is back to normal.

We are currently experiencing intermittent slowdowns and outages for some users. Thank you for your patience while we continue to troubleshoot this issue.

We are continuing to investigate this issue.

We are currently investigating intermittent slowdowns. Thank you for your patience.

Sites are back to full performance. We'll continue to monitor.

Performance of the system is restored and we are monitoring the situation.

We're investigating reports of degraded performance.

Issue has been resolved. A 3rd party library was upgraded today and it introduced a bug that caused this issue. We fixed the issue and dialers are back up and running.

We are currently experiencing issues with the dialer. Contact details are not loading correctly. We're working on a solution.

Call quality issues should now be resolved. If you are currently in a dial session, we recommend you end it and start a new one. You can finish any current dial session where you left off once you restart. If you continue to experience any issues, please contact our support team.

This morning, we are receiving reports of various call quality issues. We are actively investigating and will provide more information soon. We apologize for any inconvenience.

This incident has been resolved.

The degraded call quality earlier today was identified to be an issue with performance with the related servers and some new software components on them. The issue has been fixed and performance has been restored. We apologize for any inconvenience.

While the call quality issues have been resolved, some users are experiencing intermittent delay when connecting to dial sessions and between calls. We are actively investigating and will update as soon as we have more information. Restarting your dial session may help relieve issues in the short term. We apologize for the inconvenience.

The issues with call quality is currently resolved. We are monitoring the situation closely. You may need to start a new dial session. Please contact our support team if you continue to experience issues after a restart. Thanks for your patience and we apologize for the inconvenience.

We are currently experiencing call quality issues. We're investigating.

Importers are back to fully functional.

We're investigating issues with the importer related to processing data.

Sites are back to normal. We are monitoring.

We are experiencing issues with the website. We are researching.

This incident has been resolved.

Sites are fully functional again. We are monitoring.

We are experiencing issues with the website. We're investigating.

We experienced abnormally high traffic for a brief period that temporarily impacted performance. All systems are back to fully operational.

We're experiencing slow performance on our website. We're investigating the issue.

We experienced an unusually high volume of traffic to portions of the site impacting performance for some users. We've identified the issue and sites are back to normal operation.

We're experiencing an issue impacting site performance. We're investigating.

Site move is done. Everything is fully operational.

We are beginning our scheduled downtime to upgrade the servers. As expected, there will be some pockets of downtime during the migration and the website, API, and dialer will be unavailable. Data is safe and will not be impacted.

Issue has been fully resolved.

The fix is currently in progress. Those impacted will see their contacts showing up over the next several minutes. We'll update again in a few minutes.

We have identified an issue where some contacts are disappearing from some accounts. We are aware of the issue and are working on it. No data has been lost, and will be restored shortly.

Sites are back to fully functional. We'll continue monitoring.

Sites are back up. We are monitoring.

We are experiencing issues with the site. We are investigating.

The issue with the SSL certificate has been resolved.

We are currently investigating an issue with an SSL certificate error. You can choose "Advanced" and proceed to Phoneburner.com to bypass.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.