Historical record of incidents for Personio SE & Co. KG
Report: "Partial discrepancies in time tracking"
Last updateTimeframe: 10-06-2025 13:54 CEST - 10-06-2025 15:44 CEST A faulty release of an internal service caused break rule validations to not be applied on attendances tracked through any means. Release was identified and rolled back. Any attendances tracked during the impact period were accepted even if they violate break rules, without alerting the employees in any way. Affected employees will have invalid attendance days - as indicated on their timesheet. To fix: Tracking further time for the impacted day(s) will trigger validations and thus apply the correct break rules Deleting the tracked attendance(s) and re-submitting them with unchanged start/end times will trigger validations and apply the correct break rules.
Report: "Global service outage"
Last updateOur system is currently not available due to a global service outage. Engineers are already working to get everything up and running again. We will keep you posted with the latest information and apologize for any inconvenience this may cause.
Report: "Partial performance / Loading time issues"
Last updateWe are currently experiencing a partial performance issue, which may cause extended loading times and degraded performance. Our engineering teams are already working on a solution. We will keep you posted with the latest information and apologize for any inconvenience this may caused.
Report: "Scheduled Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
To maintain a high quality of service, we are regularly conducting maintenance on the system, to ensure the stability of our tool and perform upgrades.Please note that our Engineering team will carry out regular scheduled maintenance every Tuesday nights, from 10pm to 12am (Europe/Berlin timezone). During this window of time, Personio may be slower than usual, and partially unavailable for some minutes. This effect is temporary. We appreciate your patience and understanding.For more information please visit: https://support.personio.de/hc/en-us/articles/360017791338
Report: "Partial service disruption | Editing employee data"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing some issues with editing employee data.The remaining system is stable and running according to expectations. Our engineering teams are already working on a solution with highest priority. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Absence / Attendance / Salary functionalities"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues with the modules Attendances, Absences and Salaries. Accessing the according pages might lead to errors or blank pages. Connected functionalities like Inbox tasks or opening the calendar might fail.Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Editing employee data"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing some issues with editing employee data. The remaining system is stable and running according to expectations. Our engineering teams are already working on a solution with highest priority. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Absence / Attendance / Salary functionalities"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues with the modules Attendances, Absences and Salaries. Accessing the according pages might lead to errors or blank pages. Connected functionalities like Inbox tasks or opening the calendar might fail. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Absences & Attendances"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing some issues with the modules Attendances, Absences and Salaries. Accessing the according pages might lead to errors or blank pages. Connected functionalities like Inbox tasks might fail.Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Absences & Attendances"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing some issues with the modules Attendances, Absences and Salaries. Accessing the according pages might lead to errors or blank pages. Connected functionalities like Inbox tasks might fail. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues within multiple product areas. Especially Attendances, Analytics and Performance & Development related features might be affected.Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues within multiple product areas. Especially Attendances, Analytics and Performance & Development related features might be affected. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Global service outage | Login temporarily unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. If you still encounter issues, we ask you to reset your password and try the login again.
Our system-login might be currently not available. Our engineers are already working to get everything up and running again. We will keep you posted with the latest information and apologize for any inconvenience this may cause.
Report: "Partial service disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues with the Inbox. Some items within the inbox appear as not actionable. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Attendance & Absence functionalities"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues with the modules attendances & absences. Loading absence & attendance tabs might fail to load. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Launching Performance Cycles"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues with the module Performance & Development. The following features are affected: - Launching Performance cycles - Managing cycle participants Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Global service outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
An initial fix failed to fully recover the system. Some product areas might still not load properly. We are implementing a new fix.
A fix has been implemented and we are monitoring the results.
Our system is currently not available due to a global service outage. Engineers are already working to get everything up and running again. We will keep you posted with the latest information and apologize for any inconvenience this may cause.
Report: "Partial service disruption"
Last updateThis incident has been resolved.
We are currently experiencing some issues with Personio Recruiting. Some related product functions may show degraded performance. A fix has been implemented and we are currently monitoring the situation. Please be aware that the remaining system is stable and running according to expectations. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Attendances and absences unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues with the attendances and absences. The attendances tab, as well es the absences / time-off tab may be unavailable, as well as the settings pages of both features. Our developers have found the root cause and are working on a fix. We will keep you posted with the latest information on this page and apologise for the inconveniences.
Report: "Partial service disruption | Emails for security token and password reset mails delayed"
Last updateThis incident has been resolved.
We are currently experiencing some issues with the mailing module. Security Mails and Password Reset Mails might delay a bit. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues with the module Recruiting. The area is currently unavailable. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Personio Assistant"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue. Support applications are not affected.
We are continuing to investigate this issue. Support applications might be affected.
We are currently experiencing some issues with the Personio Assistant. It might be temporarily unavailable. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial performance / Loading time issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a partial performance issue with the employee information tab, which may cause extended loading times and degraded performance. A small percentage of customers are encountering errors when viewing and updating employee attributes. A fix is already being deployed. We will keep you posted with the latest information and apologize for any inconvenience this may caused.
Report: "Partial service disruption - E-Mails deliverability in Recruiting"
Last updateThis incident has been resolved.
We are currently experiencing issues with some of the outbound recruiting emails within the Recruiting module. The UI is stuck in the “sending” status. We are investigating if these e-mails are processed correctly and will keep you updated here. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconvenience.
Report: "Partial service disruption | Performance Reviews submission"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently experiencing an issue with the module Performance and Development. The submission of upward reviews and manager reviews might not work. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Loading of Salary Components"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues with the Employee Salaries tab. Hourly salary entries for employees might fail to load. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial performance issue / Dashboard widgets"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a partial performance issue, which may cause some widgets in the dashboard to be temporarily unavailable. We have already identified the root cause and are working on a fix. We will keep you posted with the latest information and apologize for any inconvenience this may caused.
Report: "Partial performance issues | dashboard widgets affected"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a partial performance issue, which may cause some widgets in the dashboard to be temporarily unavailable. We will keep you posted with the latest information and apologize for any inconvenience this may caused.
Report: "Global service outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our system may currently be not available due to a global service outage. Engineers are already working to get everything up and running again. We will keep you posted with the latest information and apologize for any inconvenience this may cause.
Report: "Partial service disruption: Personio Payroll"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified the root cause and are working on a solution.
We identified an issue where new Payroll Tax Changes from January onwards are not working as expected. The Approval button is disabled until we can ensure the data is correct.
Report: "Time Tracking"
Last updateThis incident has been resolved. - All attendance periods have been restored. - Overtime balance has been re-calculated. - Approval requests that refer to outdated attendance periods have been cleaned up.
We have fixed the issue of the approvals not working as expected in some cases. We are continuing the re-calculation of overtime balances for some edge cases and will provide an update once we have finished this.
The issue has been identified and a fix is being implemented.
After last week's incident regarding time tracking, we continue to cleanup the side effects. We are currently investigating an issue where users might experience errors when trying to approve time tracking submissions.
Report: "Partial service disruption - Time Tracking"
Last updateAll data has been completely restored and overtime and deficit hours have been recalculated.
Some parts of the issue have been fully resolved, but work is still ongoing to restore missing attendance data. - Attendance periods related to integrations have been restored. - Overtime and deficit hours have been recalculated. Our team is continuing to address the remaining impact, and we will provide further updates as progress is made. Thank you for your patience!
We are still working on restoring all affected data and fully resolving the issue. Our team is making progress, and we will provide further updates as soon as possible. Thank you for your patience!
We have identified the issue and are actively working on restoring affected data. Current progress: - Incorrect clock-out related attendance periods have been restored - Overtime balances are being recalculated - Attendance data related to integrations is being restored We will provide further updates as the recovery progresses. Thank you for your patience!
We are currently investigating an issue affecting the Time Tracking feature, which may impact tracked times and overtime balances. Our team is working to identify the root cause and and will provide updates as soon as possible. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption - Navigation bar"
Last updateThe issue causing the left-hand navigation bar not to load has been resolved. The fix has been successfully applied, and functionality is fully restored. Thank you for your patience!
A fix has been implemented for the left-hand navigation bar not loading issue, and we are now monitoring the results. We will provide further updates as needed. Thank you for your patience!
Investigating: Navigation Bar Not Loading We are currently experiencing an issue where the left-hand navigation bar is not loading for some users. The team has identified the root cause and is actively working on a fix to mitigate the issue. We will provide further updates as soon as possible. Thank you for your patience.
Report: "Partial service disruption"
Last updateAll data has been completely restored and overtime and deficit hours have been recalculated.
Attendance periods and days have now been fully restored. Overtime and deficit hours are being recalculated.
Working schedules, time trackings and the clock-in feature are now fully available again. We are actively working on restoring attendances tracked in the past days. No data has been lost and we are committed to bringing back the missing data by the start of the next business day.
We are actively investigating an incident that impacts attendances tracked in the past days, we are working on restoring that data, there is no need from your side to re add it. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Global service outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our system is currently not available due to a global service outage. We are working on a solution and will inform you here.
Report: "Partial service disruption in Perfomance & Development"
Last updateWe experienced an issue from 4:13 PM to 5:06 PM in the Employee Performance & Development App. Reviews and continuous feedback were not available during this time. The rest of this app was working as expected. We apologise for any inconvenience this may have caused.
Report: "Partial performance / Loading time issues"
Last updateWe experienced a partial performance issue between 11:26 AM and 12:10 PM (CET), which caused extended loading times and degraded performance. The issue got resolved and we apologise for any inconvenience this may have caused.
Report: "Partial service disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are experiencing delays in processing, and some user data changes may not take effect for a prolonged period of time. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Loading time issues - Login"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing a partial performance issue, which may cause extended loading times and degraded performance around the login experience. Our engineering teams are already working on a solution. We will keep you posted with the latest information and apologize for any inconvenience this may caused.
Report: "Partial Service Disruption | API"
Last updateIncident Summary: Between February 12, 21:30 CET, and February 13, 09:30 CET, the Public API experienced reduced availability. The issue affected the authentication (Auth) endpoints, which returned error 429 responses instead of the expected behaviour. Cause: The incident was caused by a network configuration change that inadvertently triggered rate limiting on normal API traffic. Resolution: The issue has been identified and resolved as of February 13, 09:30 CET. All systems are now fully operational.
Report: "Partial performance / Loading time issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a partial performance issue, which may cause employee data being displayed as outdated. Please note that changes are saved correctly in the background. Our engineering teams are already working on a solution. We will keep you posted with the latest information and apologize for any inconvenience this may be caused.
Report: "Partial service disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently experiencing some issues with the attribute service. The following features might be affected: - Employee headers not loading - Absence requests - Surveys - Subscription Management - Org Chart - Overtime details page Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconvenience.
Report: "Partial service disruption"
Last updateWe had an issue with our public API. The Public API Gateway service was down, interrupting and causing failures on the API. The endpoints started to send 503 Service Unavailable errors beginning at 7:30 AM. The issue was resolved before usual business hours at 8:30 AM.
Report: "Partial performance issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware that some users experience login issues and a presented with a generic error. Our engineering teams are already working on a solution. We will keep you posted with the latest information and apologize for any inconvenience this may be caused.
Report: "Partial service disruption"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are currently experiencing some issues with Personio Recruiting. The following features are affected: - Creating applications Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Processing of updates may be delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some areas of the product are experiencing degraded performance. Reports, attribute updates, and other flows generated during this time may present outdated data. Our engineers are working on a timely fix. We will keep you posted with the latest information and apologize for any inconvenience this may be caused.
Report: "Delayed delivery of system emails"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing a delay in the delivery of system emails. We are in contact with our email provider to solve this issue. It may lead to longer delivery times for different kinds of emails sent out by Personio.
Report: "Processing of updates may be delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue that may lead to delayed processing of updates made in Personio. Not all changes are affected, and no updates will be lost — they may just take longer to be fully processed and correctly displayed.
Report: "Assigning public holiday calendars not processed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. Updates to holiday calendars during the time of the issue might be delayed but are not lost, as we are performing cleanup operations.
The issue has been identified and a fix is being implemented.
We experience issues when assigning public holiday calendars to offices. The changes are not correctly processed, this may impact customers who change holiday calendars, potentially leading to incorrect absence and attendance balances.
Report: "Loading time issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a partial performance issue, which may cause extended loading times and degraded performance. Our engineering teams are already working on a solution. We will keep you posted with the latest information and apologize for any inconvenience this may caused.
Report: "Partial service disruption | Absence functionalities"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some issues with technical backend absence configurations. All absence related functionalities might be delayed or won't work. This can affect further functionalities like employee creation, payroll, dashboard widgets. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution with utmost priority. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Increased Loading Times"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’re seeing overall improvements in the performance of the system. However, intermittent issues persist with the Recruiting module. Our engineering team is actively working to resolve these and is committed to restoring full functionality as soon as possible.
We are experiencing a partial performance issue, which may cause extended loading times and degraded performance. System might take long loading times or doesn't respond. Our engineering teams are working on a solution. We will keep you posted with the latest information and apologize for any inconvenience this may caused.
Our system is currently not available due to a global service outage. Engineers are already working to get everything up and running again. We will keep you posted with the latest information and apologize for any inconvenience this may cause.
Report: "Partial service disruption | Time Tracking"
Last updateThis incident has been resolved.
We are currently experiencing some issues with the module Time Tracking. The feature might not be accessible or blur the screen while accessing. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption | Delays in employee data changes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing some issues with employee data updates. Data updates can be delayed. Already approved data related tasks might reappear in your inbox. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Global service outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our system is currently not available due to a global service outage. Logins might be affected and it can come to increased loading times. Engineers are already working to get everything up and running again. We will keep you posted with the latest information and apologize for any inconvenience this may cause.
Report: "Global service outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our system is currently not available due to a global service outage. Engineers are already working to get everything up and running again. We will keep you posted with the latest information and apologize for any inconvenience this may cause.
Report: "Degraded performance"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently experiencing slower-than-usual performance across the application due to an internal issue. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Report: "Partial service disruption - Delay in the processing of workflows"
Last updateThis incident has been resolved.
We are experiencing delays in workflows related to office changes. Other workflows work as expected.
We are currently experiencing some issues with the module workflows. The following features are affected: - Delay in the processing of workflows Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.