Is Perkbox Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Issue identified with the payment processing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have discovered an issue causing payments to fail in the US region. We are currently investigating.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We have identified an issue causing payments to fail in the US region. We are working on a fix.

This incident has been resolved.

We are currently undergoing routine maintenance on our US cluster. There may be intermittent outages for customers in that region. These will be resolved by 29/07/2022 15:30 UTC.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We have identified an issue with the application of discounts to some voucher redemptions. Our teams are investigating the issue.

This incident has been resolved.

The affected services have been restarted and Perks are now redeemable. We are monitoring the results.

Some Perks are returning an error when starting the redemption process. We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Login is currently not functioning for users who log in via single sign-on. We are currently investigating the root cause of the issue

This incident has been resolved.

The issue has been identified and resolved. Platform is operational again, we are monitoring some minor failures which won't prevent the main usage of our products.

We are currently investigating the issue

This incident has been resolved.

A fix has been deployed and we're now monitoring. Service is back ON

The issue has been identified. We're about to restore service and start monitoring.

Issue is under investigation.

This incident has been resolved.

We are currently experiencing issues with Login and Perks affecting the ability to login, browse and redeem offers. Updates to follow.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with Perks affecting the ability to redeem. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our engineers have resolved this issue. Hooray! Rewards are back! The issue was caused by timeouts in our Rewards service. We've put in place measures to ensure these timeouts do not reoccur.

We are investigating an issue where our Australian users are unable to send Rewards on our platform. An update will be posted as soon as more information becomes available. UK and France users are unaffected.

Good news. Our apps are functioning again as normal after some fixes that were pushed out quickly by our devs in the last 24 hours. We are still working out the root cause as the issue did affect some users on both iOS and Android phones. If the Perkbox app is frozen for you, please close the app and then re-launch it on your phone. The auto update should resolve the issue. In the case of the auto update failing and it still freezing, then please re-install the app.

We are suspecting the iOS 14 update is causing issues to our app and for other 3rd party apps. If you have problems loading the app on your iPhone, our current advice is to uninstall then re-install the app to get it working. Again, sorry for the inconvenience caused.

Since this morning, we've had reports that our mobile app is freezing on certain occasions (e.g. when resuming the app). Our team of engineers are currently investigating. An update will be provided shortly. In the the mean time, please enjoy your benefits by accessing Perkbox on your browser (desktop or mobile). Sorry for any inconvenience caused.

All fixed! Thanks again for your patience.

We've rolled out a fix. We're just doing our final bit of testing to make sure it's working as it should be.

We've found an issue where our Perks are not being displayed on our Perks home page for our Australian users. You are still able to search and browse Perks via the categories. Our engineers are working hard to solve this issue. Thank you for your patience.

We've sorted out the deployment issues with an earlier release. Our Platform's admin features are working normally again. Thanks for your patience.

The issue has been identified. We're rolling out the fix very shortly.

We are currently investigating a Platform issue that is causing errors on some of our admin features. We are are looking to fix this asap. Sorry for the inconvenience.

Perks product is stable and back to normal operations.

The perks product is back up and running. We are monitoring it to make sure it is stable.

A third party service we use for search within the perks product is experiencing technical difficulties. https://status.algolia.com When their issues are resolved, our services will come back online.

We are currently investigating a perks product outage.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing some technical issues with our Reporting. As a result, data is failing to display under the ‘Perks’ and ‘Platform’ section. Your data is safe and our engineers are working hard to get this fixed as soon as possible. In the meantime, thank you for your patience. Please reach out to us if you have any questions.

Our Insights product is fixed too. We have been monitoring our systems for the past few hours and everything is now back to normal. Thank you for your patience. This incident report is now closed.

Good news - our Perks and Recognition products are now back up and running and you should be able to use these two products as usual! :tada: Great work tech wizards. We are still experiencing issues with our Insights product, but are working hard on a fix. We’ll be back on here to let you know when it’s back with us. Thank you all again for your patience - we really appreciate it!

Our engineers have been tirelessly working through the night to bring you back the service you know and love. We’re very very nearly there… please sit tight for further updates! This is not the service we strive to provide for our customers and thank you all for you patience and support.

We’re experiencing technical issues at the moment. We’re working hard to fix the problem - please try again later. Thank you for your patience

Due to an issue found during the maintenance, we are now rolling back our changes and will then reschedule the maintenance work to be carried out at another time.

Performance is operating normally. The implemented fix successfully resolved the performance issue.

Performance has been back to normal for more than an hour. We'll continue to monitor

We've identified the issue and are now working on a fix.

We are currently investigating this issue. An update will be posted shortly.

This incident has been resolved.

We have made a fix in the last hour. We'll monitor over the next few hours before closing this incident.

We are currently experiencing issues with Perks affecting the ability to redeem. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with Login and Perks affecting the ability to login, browse and redeem offers. Updates to follow.

This has now been fixed. Correction to the first post: The certificate that expired was an internal certificate within our hosting service. We will be putting in place measures to ensure this doesn't happen again in future.

Our platform is currently down. We are in the process of renewing our SSL certificate. We expect a few minutes of downtime whilst we carry out this emergency work. Sorry for the inconvenience.

This incident has been resolved.

Fixed but we are continuing to monitor for further issues.

A fix has been implemented to our login refresh logic. We are now monitoring to ensure there are no further issues with login.

Some users are unable to login to our platform. We are currently investigating an issue with our login service. Whilst we work on a fix, try clearing your browser cookies if you are experiencing login issues. Sorry for the inconvenience caused.

This incident has been resolved.

The issue has been identified and a fix has been implemented. We are monitoring the Perks browsing and redemptions for any other issue.

We are currently experiencing issues with Perks affecting the ability to browse and redeem. Updates to follow.

The login issue on the Android Perkbox Medical app has now been resolved. Please note that you will need to update your app in the Google Play Store to the latest version (2.13.1) to access the resolution. If you have set your app to automatically update and you are still unable to log in, you may need to uninstall and reinstall the app.

We are experiencing some issues with our Perkbox Medical apps today and users may be unable to log in. This has been caused by an unexpected issue when renewing the SSL certificates on the platform, which is normal business practice to ensure the security of the platform. iOS users should now be able to log in. Android users may still be facing some issues. Appointments are able to be booked as normal by logging in at https://member.doctorcareanywhere.com/Account/Login

This incident has been resolved.

Our iOS apps Perkbox and Perkbox Medical are back now on the App Store. Thank you for your patience. We will do our final checks in the morning before closing this ticket.

The Perkbox iOS app is currently not downloadable from Apple's App Store. We expect the app back on the store within the next 24 hours. Please use our web platform in the mean time. Sorry for any inconvenience caused.

This incident has now been resolved.

Our engineers have resolved the issue with slow loading screens, they are continuing to work on a solution for the appointment booking issue.

We are continuing to investigate and work on the previous issue, in addition users might also experience loading screens taking longer than usual.

There is currently an issue with the Perkbox Medical app when booking future appointments with ‘Any' doctor selected. If you want to book an appointment for tomorrow or beyond, you need to select the 'female' or 'male' doctor option on the booking form, rather than 'Any' doctor. Appointment booking for today should work as normal. The team are working on this as a matter of urgency and we’ll keep you updated.

The team have identified the issue preventing Perkbox Medical App users from logging in, this has now been fixed and logins should be working on both Android & iOS.

We're currently experiencing login issues affecting iOS & Android users of the Perkbox Medical app. Our team is investigating and we will post more information as it comes available. To access your account for appointments or medical details in the mean time, please visit https://member.doctorcareanywhere.com/Account/Login and log in with your Perkbox Medical credentials.

This incident has now been resolved and platform stability has been restored.

The issue with redeeming perks has now been resolved, and we are actively monitoring the platform in the mean time.

Our engineers have identified the problem and are working towards fixing this at the moment.

We're currently experiencing redemption issues that may be impacting some customers. Our team is investigating and we will post more information as it comes available.

The issue that was impacting iOS app users has been resolved.

Our engineers have identified a problem with our Medical provider Doctor Care Anyware. iOS users should uninstall their current app and re-download Perkbox Medical from the app store if they are being redirected incorrectly to the Doctor Care Anywhere app or are still having trouble accessing the service. Android users of the Perkbox Medical app should see reduced login issues and be able to use the app as normal in most cases. Users are reminded that they are also able to use the web platform for appointments by logging into their account at: https://member.doctorcareanywhere.com/Account/Login

We are currently experiencing intermittent technical problems on Medical and our team is working hard to resolve these. If you have an appointment and cannot log in, the doctor will call on the number provided. If you have any other queries, please contact our Customer Happiness team via help.perkbox.com for live chat or help-me@perkbox.com.

This incident has been resolved.

The issue has been identified: one of the main front-end file format has been corrupted. It is now fixed and all web pages are now showing correctly. We are still going to investigate why this specific file changed.

We are currently experiencing some outages on our main Front-End page that will affect all our users. We are currently investigating and updates will come very shortly

This incident has now been resolved and platform stability has been restored.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Service is up and running. We have bumped resources on our stock database. The server seems to be coping well with the high traffic. We are now monitoring the server and traffic levels.

We are continuing to work on a fix for this issue.

We are further increasing resources on our database machines as a potential temporary fix whilst we investigate the root cause of the issue.

We are continuing to work on a fix for this issue.

We have identified an increased load on one of our database clusters. We are working on adding some more resources to handle this increased load.

We are continuing to investigate this issue.

We're currently experiencing platform issues that may be impacting some customers. Our team is investigating and we will post more information as it comes available.

We have retrieved the details of emails that have not been sent during the Salesforce Marketing Cloud downtime and users should receive them shortly if they have not already. All back to normal.

Email service is now back up. Salesforce Marketing Cloud has resolved the issue. We are still monitoring if pending emails are correctly being delivered.

The Email issue has been identified: our third-party email service provider Salesforce Marketing Cloud is experiencing some issues. We are expecting them to confirm the resolution.

We currently facing some issues with our Email service and we are investigating why emails are not being delivered. This includes Welcome emails and Perks redemptions emails.

Barclaycards confirmed that the issue has been resolved. Payments on our Perks platform are now back to normal.

Barclaycard SmartPay is now back to normal service levels. We expect Barclayscard to confirm that the issue has been closed shortly.

Barclaycard SmartPay is down and being investigated by their technical team. Currently payments on our Perks platform will not go through. We will post updates here as soon as we have more information from Barclaycard.