People.ai

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People.ai is currently Operational

Last checked from People.ai's official status page

Historical record of incidents for People.ai

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

identified

Activity and Enriched Contacts APIs are fully functional now. Activities in the Web Application should recover within 2 hours.

identified

Activity and Enriched Contacts APIs are disabled. Activities are stale in the Web Application for 4 hours. The engineering team has identified the root cause and working on the fix. Please stay tuned for updates.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Activity and Enriched Contacts APIs do not work at the moment. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. As a result of this incident, our Activity API is also seeing elevated error rates. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

This incident is now resolved.

monitoring

The team has implemented a fix and monitoring the environment.

identified

The team has identified the root cause and working on a fix.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Sync Delays"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Sync will continue and all relevant services will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. The issue is related to an ongoing incident with Databricks. Our engineering team is aware of the issue and actively in communication with Databricks in regards to the issue. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

People.ai web application and the People.ai API services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

identified

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us!

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai data services are currently experiencing processing delays. Our engineering team is aware of the issue and actively working to resolve it. All relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

People.ai experienced degraded performance. You might have experience longer than normal load times. As a result of this incident, our Activity API is also seeing elevated error rates. Our engineering team resolved the issue and all systems are back to normal.

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. As a result of this incident, our Activity API is also seeing elevated error rates. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us!

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

We’re back! The monitoring period has ended and the web app is running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai web application is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

We’re back! The monitoring period has ended and the web app is running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai data intake service is currently experiencing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

investigating

People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.

monitoring

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Service Disruption"

Last update
resolved

We’re back! People.ai services are back and running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai is currently experiencing a service disruption. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

The monitoring period is over and Sync has returned to normal. Thanks for bearing with us!

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai Sync service is currently experiencing degraded performance. You may experience longer than normal delays in Sync. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal delays in sync. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Service Disruption"

Last update
resolved

We’re back! The web application is back up and running as expected. Thanks for bearing with us.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai web application is currently experiencing a service disruption. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

The monitoring period is over and data processing has returned to normal. Thanks for bearing with us!

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Elevated Error Rate"

Last update
resolved

AWS services have recovered and the monitoring period has ended. All services are back to normal!

investigating

AWS is currently experiencing elevated API error rates which impacts data ingestion and Salesforce Sync. We are actively monitoring the issue. All relevant services (Salesforce and otherwise) will be updated once resolved. Please stay tuned for updates.

Report: "Elevated Error Rate"

Last update
resolved

The monitoring period has ended and elevated error rates have been resolved. Thanks for bearing with us!

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai is currently experiencing elevated error rates. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Performance Degradation"

Last update
resolved

We’re back! The monitoring period has ended and the web application is back up and running as expected. Thanks for bearing with us.

identified

We appreciate your patience while our engineering team continues working to resolve the issue. Stay tuned for more updates.

identified

We have identified the cause and are working to resolve it as soon as possible. Stay tuned for more updates.

investigating

We are currently experiencing performance degradation resulting in latencies across our application. You may experience longer than normal wait times. We are actively investigating the root cause and will have performance back to normal levels as soon as possible.

Report: "Performance Degradation"

Last update
resolved

We’re back! The monitoring period has ended and the web application back up and running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Data Processing Delays"

Last update
resolved

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. Data intake and processing have resumed but may take some time catch up. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

Report: "Service Disruption"

Last update
resolved

We’re back! The web application is back up and running as expected. Thanks for bearing with us.

monitoring

Engineering has pushed a fix for this issue. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.

identified

We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.

investigating

People.ai is currently experiencing a service disruption. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

Report: "Salesforce service disruption"

Last update
resolved

Salesforce service disruptions are fully resolved.

identified

This morning we released an update that disrupted the connection between People.ai and Salesforce. We have identified the issue and are actively working to resolve it. Data related to Salesforce accounts and opportunities in People.ai may appear incorrect until this issue is resolved. People.ai is not syncing activity data back to Salesforce at this time.