Historical record of incidents for People.ai
Report: "Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
Activity and Enriched Contacts APIs are fully functional now. Activities in the Web Application should recover within 2 hours.
Activity and Enriched Contacts APIs are disabled. Activities are stale in the Web Application for 4 hours. The engineering team has identified the root cause and working on the fix. Please stay tuned for updates.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Activity and Enriched Contacts APIs do not work at the moment. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. As a result of this incident, our Activity API is also seeing elevated error rates. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateThis incident is now resolved.
The team has implemented a fix and monitoring the environment.
The team has identified the root cause and working on a fix.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Sync Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Sync will continue and all relevant services will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. The issue is related to an ongoing incident with Databricks. Our engineering team is aware of the issue and actively in communication with Databricks in regards to the issue. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
People.ai web application and the People.ai API services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateThe monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us!
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai data services are currently experiencing processing delays. Our engineering team is aware of the issue and actively working to resolve it. All relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Performance Degradation"
Last updatePeople.ai experienced degraded performance. You might have experience longer than normal load times. As a result of this incident, our Activity API is also seeing elevated error rates. Our engineering team resolved the issue and all systems are back to normal.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. As a result of this incident, our Activity API is also seeing elevated error rates. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateThe monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us!
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateWe’re back! The monitoring period has ended and the web app is running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai web application is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateWe’re back! The monitoring period has ended and the web app is running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai data intake service is currently experiencing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.
We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Service Disruption"
Last updateWe’re back! People.ai services are back and running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai is currently experiencing a service disruption. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateThe monitoring period is over and Sync has returned to normal. Thanks for bearing with us!
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai Sync service is currently experiencing degraded performance. You may experience longer than normal delays in Sync. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai is currently experiencing degraded performance. You may experience longer than normal delays in sync. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Service Disruption"
Last updateWe’re back! The web application is back up and running as expected. Thanks for bearing with us.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai web application is currently experiencing a service disruption. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateThe monitoring period is over and data processing has returned to normal. Thanks for bearing with us!
Engineering has pushed a fix for this issue. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Elevated Error Rate"
Last updateAWS services have recovered and the monitoring period has ended. All services are back to normal!
AWS is currently experiencing elevated API error rates which impacts data ingestion and Salesforce Sync. We are actively monitoring the issue. All relevant services (Salesforce and otherwise) will be updated once resolved. Please stay tuned for updates.
Report: "Elevated Error Rate"
Last updateThe monitoring period has ended and elevated error rates have been resolved. Thanks for bearing with us!
Engineering has pushed a fix for this issue. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai is currently experiencing elevated error rates. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Performance Degradation"
Last updateWe’re back! The monitoring period has ended and the web application is back up and running as expected. Thanks for bearing with us.
We appreciate your patience while our engineering team continues working to resolve the issue. Stay tuned for more updates.
We have identified the cause and are working to resolve it as soon as possible. Stay tuned for more updates.
We are currently experiencing performance degradation resulting in latencies across our application. You may experience longer than normal wait times. We are actively investigating the root cause and will have performance back to normal levels as soon as possible.
Report: "Performance Degradation"
Last updateWe’re back! The monitoring period has ended and the web application back up and running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Data Processing Delays"
Last updateWe’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. Data intake and processing have resumed but may take some time catch up. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
Report: "Service Disruption"
Last updateWe’re back! The web application is back up and running as expected. Thanks for bearing with us.
Engineering has pushed a fix for this issue. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
People.ai is currently experiencing a service disruption. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
Report: "Salesforce service disruption"
Last updateSalesforce service disruptions are fully resolved.
This morning we released an update that disrupted the connection between People.ai and Salesforce. We have identified the issue and are actively working to resolve it. Data related to Salesforce accounts and opportunities in People.ai may appear incorrect until this issue is resolved. People.ai is not syncing activity data back to Salesforce at this time.