Is Pendo Down Right Now? Check if there is a current outage ongoing.

There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.

We are currently investigating this issue and will update as more information becomes available.

After a period of monitoring, we consider this issue fully resolved

We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.

We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.

After a period of monitoring, we consider this issue fully resolved

We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.

We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.

This incident has been resolved.

On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. If you are attempting to open a support ticket, you can do so through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle

This incident has been fully resolved.

The issue has been identified and a fix has been implemented and our bot is fully operational. We will continue to monitor the issue with our vendor to ensure full functionality.

On Tuesday May 13, around 6pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. As of 8:45am ET, Pendo reinstated our Support ticket form within the Resource Center. We are working with our vendor to fix this issue as soon as possible. If you are attempting to open a support ticket, you can do so through the Resource Center or through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle

This incident has been resolved.

At 12:02 UTC (14:02 CET / 8:02 ET), Pendo released an update to our EU region that caused the app to crash for all customers in that region. Around 12:30 UTC, our application crashed for users in the EU region and service was restored by 13:00 UTC. There was no impact to data collection. However, for our customers using our CNAME product in the EU region, there was a guides outage for approximately 30 minutes. Those services have been restored as of 13:00 UTC and we are currently monitoring behavior.

Hotfix released: iOS Native SDK 3.7.0.9334 released and verified Maui plugin 3.7.0.9335 released and verified Xamarin Forms plugin 3.7.0.9335 released and verified

We have identified an issue with our latest Pendo mobile SDK version 3.7.0.9285 for iOS that will cause applications to be rejected upon submission to Apple's App Store. Our team has identified the issue and is working diligently to fix it. To resolve this issue, we are preparing a new version of the Pendo mobile SDK, version 3.7.0.9334. We expect to release this new version by the end of the business day (EOD EST) today, May 7, 2025. Guidelines: * If you must submit an update before SDK version 3.7.0.9334 is released (expected EOD EST today), use SDK version 3.6.0 instead. * If possible, wait for SDK 3.7.0.9334 and upgrade to it before submitting. * If your app with SDK 3.7.0.9285 is in review or was rejected, resubmit using either SDK 3.6.0 or wait for 3.7.0.9334. Note: This issue only affects App Store submissions; SDK 3.7.0.9285 is otherwise fully functional.

This incident has been resolved.

We have identified an issue where the account metadata you would expect to see on the "Account Details" page is not showing; the workaround is to create a report or add columns to the "Account Overview" page. This does not impact data capture.

This incident has been resolved.

At 1:40 PM ET, Pendo experienced a data ingestion issue resulting in a delay of processing new events, which could be causing delays in guide targeting. We are currently working to process the backlog of delayed events.

This incident has been resolved.

We are currently investigating issues with the front end of Pendo Feedback.

This incident has been resolved.

From approximately 10:15am - 10:35am EST, Pendo dropped all events due to an infrastructure issue with our cloud provider. During the outage, Pendo experienced degraded data performance impacting backend services and consequently analytic latency. While guide delivery remained functional, guide targeting could have been impacted by the event ingestion failures. All data except server-side track events and session replay events during that time frame are being recovered. We are continuing to monitor this situation with our cloud provider. If you have questions about this incident, please open a ticket with our Technical Support team.

Pendo has has confirmed that the issue, present in Edge V130, was resolved in Microsoft's latest Edge browser release, V130.0.2849.56. Please note: In order to resolve the issue, you must update from Edge V130 to the latest release V130.0.2849.56. You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues

Pendo has received an update from Microsoft that they implemented a fix in their newest release. The issue, present in Edge V130, prevented extensions using managed storage from functioning when the end user was using Microsoft Windows OS. This was resolved in their latest release, V130.0.2849.56. Pendo will continue to monitor the issue to ensure functionality has fully returned. You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues

Pendo team is aware of an issue in the latest version of the Microsoft Edge Browser (V130) preventing extensions using managed storage from functioning when the end user is using the Microsoft Windows OS. We have notified Microsoft. To avoid any impact, we would recommend either not updating to V130 of the Edge browser, or if you are able to do so, rolling back to the previous stable version. Note: This issue is specific to our Pendo for Employees (P4E) product.

This incident has been resolved.

We are currently investigating an issue where the Resource Center is missing on Pendo's own application.

This incident has been resolved.

We have identified the issue causing processing delays in Pendo Feedback.

We are currently investigating an issue causing processing delays in Pendo Feedback.

This incident has been resolved.

We are currently remediating an issue where we have increased latency & error rates for data ingestion, guides, and other services.

The issue has been resolved and track event data is processing properly at this time.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.

Pendo is experiencing an infrastructure issue degrading login to our application. We are currently investigating and actively working to resolve the issue.

Pendo is experiencing an infrastructure issue degrading login to our application. We are currently investigating and actively working to resolve the issue.

Our application login issue has been resolved.

A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.

Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.

A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.

Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.

This incident has been identified. More information on how to mitigate can be found here: https://support.pendo.io/hc/en-us/articles/8173942769947-Troubleshoot-sign-in-issues

We are continuing to investigate this issue.

We have identified an issue where some Pendo users are not receiving invitation/password reset emails or emails from Pendo are being marked as Spam. To mitigate, your IT team will need to go into your email providers' security setting to whitelist emails from Pendo. Please open a Support ticket if you are experiencing issues with email communication and need further assistance.

A new version of the Agent update has been released fully resolving the Poll Response display issue.

The issue has been identified in a recent Agent update. We have rolled back that update and restored Poll Response visibility in the UI.

We are currently investigating loading errors for Poll Responses in the UI. Note: data collection has not been impacted. Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.

This incident has been resolved.

Issue has been identified and monitoring the situation.

We are continuing to investigate this issue.

We are currently investigating some guide latency impacting CNAME customers. Potential issues serving guides to end users. Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.

This incident has been resolved.

A fix has been deployed to resolve an ongoing outage with Pendo Feedback Webhooks. We will update this page when webhook performance returns to normal operation.

This incident has been resolved.

The issue has been identified, and we are working on a fix.

The hotfix has been deployed and the issue has been resolved, please refresh any opened tabs if you are still seeing 0 values on Pages and Features. If you are still experiencing this issue post-refresh, please contact our support team via the Resource Center in Pendo.

Pendo engineering is currently investigating an issue in the Pendo UI that is causing Pages and Features in app.pendo.io to show a count of 0 when filtered by "Today". We have identified a hotfix that should resolve the issue and are working to release this as soon as possible. Please note that data collection has not been impacted by this incident.

This incident has been resolved. Some users may need to log out and log back in.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We have identified the source of the issue and are working on deploying a fix.

We are currently investigating an ongoing issue that is preventing Pendo users from editing announcement guides within the Resource Center.

The incident has been resolved. Reports across Pendo should be working as expected. Data collection was not impacted by this incident, so no data should be missing from reports or dashboards.

We are aware of a current issue where certain reports are returning 0 values in app.pendo.io. Note: data collection has not been impacted.

The incident has been resolved. Guide targeting and eligibility has returned to normal functioning.

A fix has been deployed and we are monitoring the results.

We are currently investigating an issue that may affect guide targeting and eligibility in our Japan environment. Users affected may see guides multiple times during this incident, which began 4:00 PM Eastern Time.

Between 4:00 and 6:00 PM U.S. Eastern Time, guide targeting and eligibility was degraded for both US-1 and EU customers. End users may have seen guides multiple times, or did not see guides that they normally should have seen. This issue was fully resolved by 6:10 PM U.S. Eastern Time. Analytics should not be impacted.

Pendo became aware of problems logging into the Pendo platform, as well as some users being logged out mid-session at 11:40am US Eastern Time today. A fix was developed and deployed at 11:49am US Eastern Time, no further issues have been detected at this time. Pendo should be working normally for all customers, if you are experiencing continued issues, please contact our support team here: https://support.pendo.io/hc/en-us/articles/360034163971-Get-help-with-Pendo-from-technical-support

The Resource Center is restored and back to full functionality.

We are continuing to investigate this issue.

The Pendo Resource Center is currently offline. We are working to restore this as quickly as possible.

The issue has been resolved.

The hotfix to address this issue has been deployed. We are currently monitoring guide traffic to ensure that guides are back to full operation.

We are continuing to monitor for any further issues.

The hotfix to address this issue has been deployed. We are currently monitoring guide traffic to ensure that guides are back to full operation.

The issue has been identified and a fix is being deployed now. This page will update again when the fix has been fully deployed.

We are currently investigating an issue where Pendo guides are failing to load for some customers.

At this point, message processing has caught up with current volume and users should no longer be experiencing delays. If further issues are seen, please contact Pendo Technical Success.

We are continuing to monitor the source of the delay and work to rectify. We will provide additional information around improved speed of delivery as soon as it is available.

Webhook message delivery may be delayed. We are currently investigating this issue.

Navigating to Pendo Feedback from within the Pendo UI should now be back to working as expected. The issue was caused by some changes made to app.pendo.io earlier today that have been rolled back.

We are currently experiencing an issue with switching to the Pendo Feedback product using the in-app product switcher. While we investigate, you should still be able to access Pendo Feedback directly by using the specific URL for your region: US: https://feedback.us.pendo.io/app EU: https://feedback.eu.pendo.io/app/

At this point we are confident that the issues previously seen with Mobile functionality is resolved. If customers experience additional issues, please contact Pendo Technical Success

Our engineering teams have made the appropriate adjustments and we believe Mobile Analytics and Guides are now functioning as expected. We are continuing to monitor our performance to ensure appropriate functionality. Once we believe the issues are fully resolved we will update appropriately.

We have been made aware of an issue with our Mobile functionality across the Pendo platform. This is believed to be impacting Analytics and Guides for Mobile. Our team is aware and working quickly to understand the scope of the issue and steps to resolution. We will provide an update as soon as one is available.

Google experienced an issue in Datastore which impacted Pendo customers in pendo-eu, particularly with guide errors and latency. The issue was resolved at approximately 5:30 ET, for a total impacted time of approximately 2 hours. There should be no outstanding issues remaining, and no action necessary for Pendo customers to resume normal operations.

This incident has been resolved.

The issue has been identified and a fix has been deployed. We are continuing to monitor the situation and will update if there are any additional findings.

We are currently investigating an issue that is causing certain users to be unable to save their guides. The deployment of existing guides is not impacted.

At this point we're confident that guide deliverability, inclusive of Resource Center deployments, should now be fully operational. If any further issues are seen, please contact Pendo Technical Success.

We have identified the cause of the issue and are working through the fix and monitoring impact. Guide deliverability should now be recovering and we will continue monitoring for full resolution. Additional updates will be provided as soon as they are available.

While the Pendo application should now be available, we are now aware of impact to our guide deliverability where guides may not be displaying as intended. Our engineering team is aware and working to provide resolution as quickly as possible. We will provide updates as soon as they are available.

We are aware that the Pendo application, accessed at app.pendo.io, was previously unresponsive. We believe we have made the appropriate changes to resolve the issue, but are continuing to monitor. We will provide updates once we believe the issue to be fully resolved.

At this point, our team has restored our systems to normal functionality with event processing occurring normally. Any Pendo subscriptions that may have experienced a delay in processing can expect data for events to reflect normally within the next 24 hours. Please contact Pendo Technical Success should any further issues be seen.

System errors suggest collected events may not be processing correctly as of 8:15 AM EDT. We are currently investigating.

The incident has been resolved and guides are deploying as expected.

We are aware of an impact to our guide delivery service. This is causing some guides to fail to be delivered to visitors, even when eligible. We are actively deploying a fix to our code that will remediate the issue.

Issue has been resolved, remaining processing jobs have completed or are catching up to complete shortly.

We are currently experiencing some delays in processing newly tagged pages and features. The issue has been identified and we are currently working to correct the problem as quickly as possible.

The issue has been resolved.

We are currently experiencing some intermittent guide delivery failures within app.pendo.io. We are actively investigating the issue now and will update as soon as we have more to share.

The Google Cloud Platform team has confirmed that the outage has been resolved. Data collection and guide delivery were not observed to be delayed or impacted in any capacity during this outage.

The issue has been remediated, we are continuing to monitor for now. Google Cloud Platform is experiencing a temporary outage that has affected app.pendo.io.

We are aware that parts of the Pendo platform are currently unavailable including access to app.Pendo.io. We are working to resolve and will provide and update as soon as possible

All data processing jobs are caught up and operating as expected.

Data processing delay root cause has been addressed. A small number of subscriptions may continue to experience delays as these systems catch up. We'll continue monitoring until we feel the issue is completely resolved.

We have received reports from customers and are aware of delays in data appearing within the Pendo Insights and Analytics UI. We believe this is impacting some, but not all of our customers. Our engineers are aware of the problem and working to resolve. We will provide updates here as soon as they are available.

The issue has been resolved and processing has returned to normal operations.

We are currently experiencing minor processing delays for Pendo analytics. Guides and Guide Targeting should not be impacted. We have identified the root cause and expect to return to fully operational status later this evening.

This incident has been resolved. If you experience any further issues with deploying or viewing guides, please open a request with support@pendo.io.

A fix has been deployed and we are currently monitoring to ensure no issues remain.

We have received reports of sporadic performance issues with guide deliverability for some customers. Our engineering team is aware and we will provide additional updates as soon as we have new information.

This issue has been resolved.

We have implemented a fix, and are now monitoring to validate.

Users are reporting unusual behavior in the Feedback module of the Resource Center. We are currently investigating the cause of this behavior.

This incident has been resolved.

We have deployed a fix, and are monitoring to ensure there are no additional issues.

We are continuing to work on a resolution to the issue with Help Center returning blank content. As soon as we have additional information or timeline for a fix, we will provide an update here.

We have identified the source of the issue, and are taking steps to correct.

Users have reported some third party Help Centers are returning blank contents from the Resource Center. We are currently investigating the source of the behavior.

At this point we believe the issue should be fully resolved and Feedback should be behaving normally. Please contact Pendo Technical Success if any further issues are seen with the Pendo platform.

We have identified a fix which appears to have corrected the issue. We are monitoring to ensure everything is working as expected.

We are currently investigating reports that Feedback is experiencing login & performance issues.

At this point we believe the issue to be fully resolved. If there are additional issues with Feedback, please contact the Pendo Technical Success team.

At this point we believe we have implemented a fix that will resolve issues with searching in Feedback. We are monitoring the fix and will move this issue to Resolved as soon as we feel confident that the problem is no longer occurring. We will provide updates as soon as they are available.

We have received reports of searching in Feedback resulting in errors and no results. Our engineering team is aware and working to resolve. We will provide updates as soon as they are available.

The source of the issue has been resolved.

We have determined that attempting to access Feedback via the Resource Center is currently unavailable. Note that Feedback via direct navigation is still operating successfully. We are actively investigating and will provide updates as they become available.

We believe this issue to be completely resolved. Should any further latency be seen please contact the Pendo Technical Success team.

We have seen page loading return to normal times and Feedback is behaving as normal. We are continuing to monitor and will update this page once we believe the problem to be fully resolved.

We are noticing latency across the Feedback platform. Pages are taking longer than expected to load. Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.