Historical record of incidents for Peloton
Report: "Programs intermittently failing to load"
Last updateWe are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Add To Cart and Checkout Outage"
Last updateWe are investigating an issue within our Ecommerce site. Add To Cart and Checkout are experience an outage, as well as certain product pages on onepeloton.com
Report: "Intermittent issue impacting some members ability to add a class to their schedule or view their schedule."
Last updateWe are currently investigating the issue.
Report: "Some members are reporting various issues related to device activation."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue and taking corrective action.
Report: "Some members are reporting various issues related to device activation."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue and taking corrective action.
Report: "Lanebreak is failing to initialize for some members."
Last updateThe team is currently investigating the issue.
Report: "Calories are incorrectly calculating when using Apple Watch on Peloton devices."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results.
The team has root caused the issue and is working on a fix. A fix is expected to roll out by the end of this week.
Report: "Lanebreak is failing to initialize for some members."
Last updateThe team is currently investigating the issue.
Report: "Members not able to create new Personalized Plans or update preferences on existing Personalized Plans"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Logins on Strava are currently failing preventing members from connecting to Strava (existing connections are unaffected.)"
Last updateThe team is working with Strava to investigate and resolve the issue. If you encounter this issue, you can connect to Strava on the Web as a workaround until we can resolve the connection issue on Peloton devices.
Report: "Logins on Strava are currently failing preventing members from connecting to Strava (existing connections are unaffected.)"
Last updateThe team is working with Strava to investigate and resolve the issue. If you encounter this issue, you can connect to Strava on the Web as a workaround until we can resolve the connection issue on Peloton devices.
Report: "Android Watch App crashing when unlocking achievement after completing a workout on Bike/Tread"
Last updateThis issue has been resolved.
A fix has been implemented and the latest Android version has been released to members (v.3.48.1).
Members who are working out and specifically using the Android Watch App are experiencing a crash when the member completes a workout and specifically unlocks any achievement in their profile. The team has identified the issue and working to rollout a fix shortly.
Report: "Elevated errors with Peloton Checkout (onepeloton.com/checkout) - Member Facing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with Peloton Checkout (onepeloton.com/checkout) - Member Facing
Report: "Sporadic issues loading class details for on-demand classes for some members"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
Our Team has implemented a fix for the issue. We will continue to closely monitor the situation.
Our Team has implemented a fix for the issue affecting loading class details for on-demand classes for some members. We will continue to closely monitor the situation.
We are currently investigating this issue.
Report: "Elevated errors with Peloton App - Member Facing"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Services have returned to normal, and the team is monitoring our dashboards.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with the Peloton App. Members may encounter high latency or login errors.
Report: "Lanebreak on Tread failing to launch for some users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The team is investigating this issue. If you encounter this issue on your Tread, perform a factory reset (this will not impact your workout history.) If the issue persists after factory reset, sleep the tablet for 20 minutes which will allow Lanebreak to re-download and launch successfully.
Report: "Discrepancies between totals minute calculation between Challenges and Profile Dashboards"
Last updateThis incident has been resolved.
Team has identified the root cause an issue that impact some members with their total minute calculation between time based Challenges and Total Active Time graph on the profile page. Team working to implement a fix and will backfill data to correct this for members.
Report: "Members not able to access members.onepeloton.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Tread lock is appearing for some members while they are in a class."
Last updateThis incident has been resolved.
The team is currently investigating this issue. If you encounter pin lock while in class, please reboot your tablet to clear the issue.
Report: "Some Members Reporting Issues Accessing their Schedule"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Android Mobile v.3.46.0 crashes for classes with no music genre"
Last updateThis incident has been resolved.
A fix has been implemented and we've begun the rollout of the new Android version 3.46.1 which corrects this issue.
The issue has been identified and the team is working on rolling out an Android mobile update to fix this issue.
Report: "The Here Now Leaderboard is experiencing intermittent issues."
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Apple TV Requesting to Login after App Update or Force Quit"
Last updateThis incident has been resolved.
A fix has been released and will be rolling out to members over the next week. Members can go to the App Sotre now update their App to 15.100 to immediately resolve the issue.
Team has identified the root cause and implemented a fix for our next App release that will begin rolling out week of 2/24.
Team has identified an issue forcing members to re-login on Apple TV after their app is updated or upon a force quit. Investigation in progress.
Report: "Some members are experiencing an issue updating their tablet."
Last updateThis incident has been resolved.
The team is investigating this issue. If you encounter an issue updating your device, turn the screen off and back on and the update should proceed as normal.
Report: "Some consumer & commercial members are encountering errors when creating new accounts."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The team is currently investigating this issue. Until this issue is resolved, if you encounter an error during the account creation flow, turn the tablet off and then power the tablet back on. This will return you to the main login screen allowing you to proceed with creating an account.
Report: "Issues with Remote Activation for All Access Members"
Last updateThis incident has been resolved.
Team is investigating an issue with remote activation flow where members are seeing a loading spinner after scanning a QR code. Members can either clear their cache on their web browser or can check their order confirmation email for their Activation Key code and can activate on the tablet with that key.
Report: "Schedule not loading for studio.onepeloton.co.uk + studio.onepeloton.de"
Last updateThis incident has been resolved.
Team is investigating an issue with studio.onepeloton.co.uk + studio.onepeloton.de preventing the schedule from loading. At this time members are unable to book or manage class booking in PSL
Report: "Some members are reporting that they are unable to access Lanebreak."
Last updateThis incident has been resolved.
The team is investigating.
Report: "Some members may experience a degraded experience across multiple features including Starting a Workout, Lanebreak, Teams, and Programs."
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Program Achievements are currently not accessible."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The team is investigating the issue.
Report: "Majority of PRs achievements not awarded from 1/15-1/21"
Last updateThis incident has been resolved.
Team has backfilled half of the PR achievements that were missed between 1/15-1/21 and will continue this process over the next few days until all records are restored.
Team has identified there was an issue with awarding PR achievements between 1/15 and 1/21 that impacted the majority of our members. This issue has been resolved going forward and team is working to backfill the data missed between 1/15 and 1/21
Report: "Some members may experience buffering during Live classes."
Last updateThis incident has been resolved.
The team is actively working with our providers for support.
Report: "German Members may experience increased buffering during live class"
Last updateThis incident has been resolved.
We've identified an issue in Germany between our CDN provider and members ISP causing increased in buffering when taking live classes. Team has reached out to our providers for support
Report: "Members may encounter a degraded experience on Lanebreak."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The team is currently investigating the issue.
Report: "Remote Activation Page Down"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Our remote activation page for CFU activation was down from 2:45 to 3pm this afternoon. The page has since recovered and members should be able to activate their hardware devices.
We are currently investigating an issue with Activation - Member Facing
Report: "Latency and inconsistent behavior starting a workout"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently seeing some latency and inconsistent behavior starting a workout that the team is investigating. We will provide an update once we are mitigated.
Report: "Some returning App members are unable to apply the New Years promotional code."
Last updateReturning members can receive the New Year's promotion by signing up at https://www.onepeloton.com/app-membership using their previous account e-mail address.
Returning members can receive the New Year's promotion by signing up at https://www.onepeloton.com/app-membership using their previous account e-mail address.
The team is actively investigating.
Report: "Classes are slow to load and may be missing some features."
Last updateThis incident has been resolved.
Services have recovered, but the team is continuing to monitor.
The team is currently investigating this issue.
Report: "Some members on older app versions have reported seeing white screens and app crashes."
Last updateThis incident has been resolved.
The team has root caused the issue and rolled out a fix. If you encounter this issue, please update to the latest SW version via the Troubleshooting application.
Report: "Some members experiencing no metrics on Bike"
Last updateThis incident has been resolved.
Team has identified the root cause of this issue and will be rolling a fix out starting on 1/6. We advise members to do a full power cycle of the tablet if they experience this issue to correct it.
Team is investigating issue with metrics displaying 0 on Bike. We advise members to do a full power cycle of the tablet if they experience this issue to correct it.
Report: "Mix on Device feature has been disabled due to isolated reports of music and instructor audio being out of sync."
Last updateThis incident has been resolved.
The issue has been root caused, and the team is working on implementing and testing a fix. We expect the feature to be turned back on for members the first week of January.
Report: "Netflix Beta failing to load for some members."
Last updateThis incident has been resolved.
We apologize for the inconvenience. We are currently investigating an issue with the Netflix beta on our connected fitness devices.
Report: "Guided Scenic Rides are failing to load for some members."
Last updateThis incident has been resolved.
A fix has been rolled out for this issue, and we are monitoring the results.
A fix has been tested and will roll out to members beginning 12/16. If you encounter this issue in the meantime, use the following workaround: start a scenic class that is not guided (distance / time), exit that class, and then start the guided scenic class.
Report: "Team is investigating reports that QR code activation is failing for our members in Germany."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified a root cause with an issue on the web for the German activation page. Team is working on a fix. Members who encounter this issue may contact Member Support for resolution until a fix has been identified and released.
We are currently investigating. Members who encounter this issue may contact Member Support for resolution until a fix has been identified and released.
Report: "Subtitles not working for Live Classes in English or German"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Music exports to Spotify/Apple"
Last updateThis incident has been resolved.
Members may not see their exported songs for a while as the export to Spotify/Apple music is experiencing latency.
Report: "Special Pricing Verification"
Last updateThis incident has been resolved. Members are able to verify their status via id.me to receive AppOne + CFU discounts.
id.me has rolled out a fix for this issue and is monitoring
Our partner id.me has identified an issue which is currently preventing our members from verifying their status for special pricing of our CFU products and AppOne subscription.
Report: "Some members are seeing debug information overlaying their screen while in class."
Last updateThis incident has been resolved.
The team has identified the issue, and a fix will be released to all members by 12/6. If you encounter this issue in the meantime, reboot your device and the debug overlay will clear.
Report: "Some reports of members unexpectedly seeing the pin lock during an entertainment experience or unable to initiate an entertainment experience."
Last updateThis incident has been resolved.
The team is currently investigating this issue.
Report: "Missing Information on Homepage"
Last updateThis incident has been resolved.
Team is investigating an issue preventing streak and workout information from displaying the homepage.
Report: "Errors on Scheduling Delivery Page"
Last updateThis incident has been resolved.
All members should now be able to resume scheduling their deliveries. If a member encountered an error between 9:30am - 5:45pm EST, we recommend members scheduled their delivery via the link in their order confirmation email or access through the order status page (https://account.onepeloton.com/orderhistory). Members will also receive a reminder email to schedule the delivery if no delivery is schedule. We apologize for the inconvenience.
Some members will see an error message when attempting to schedule their delivery, at this time those members will not be able to schedule delivery, we apologize for the inconvenience. Once this issue is resolved with our delivery partners members will be able to schedule via the link in their order confirmation email or accessing order status page (https://account.onepeloton.com/orderhistory), otherwise a reminder email will be sent to schedule the delivery. Team is working with our partner to resolve the issue.
Some members when scheduling their delivery may receive a "hmmm, it looks like that slot is not available" error message due to an issue with a delivery partner. This does not mean the date has not been scheduled, we advise members to check https://account.onepeloton.com/orderhistory to see their confirmed delivery time. If member's order was not scheduled, a reminder email will be sent to schedule the order. Team is working with our partner to resolve the issue.
Report: "Increased Latencies for Affirm Checkouts"
Last updateThis incident has been resolved.
Our partner Affirm is seeing almost full recovery, members should now be able to complete their checkouts with Affirm. Team continues to monitor.
Our financing partner Affirm is experiencing increase latencies and error rates across their services in the US, this issue has been mitigated and team is monitoring. Members may be have issues completing checkouts using Affirm financing in the US during this time.
Report: "Increased Latencies for Affirm Checkouts"
Last updateThis incident has been resolved.
Affirm has implemented a fix and we are seeing recovery with members being able to checkout with Affirm again. Team will continue to monitor.
Members will not be able to checkout in the US with Affirm at the time, team is keeping in close contact as Affirm.
Our financing partner Affirm is experiencing increase latencies and error rates across their services in the US, members may be have issues completing checkouts using Affirm financing during this time.
Report: "The metrics bar for power zones is not currently visible on Just Ride"
Last updateThis incident was resolved on 11/15 with a release that rolled out to members.
The team has root caused the issue, and a fix will roll out in next week's release starting on 11/12.
Report: "Member emails not being sent"
Last updateThis incident has been resolved.
A subset of emails (password reset & order confirmation) were not sent since 6pm yesterday (11/20). The cause has been identified and a fix is in place. We will continue to monitor and provide an update when resolved.
Report: "Elevated errors with Add to Cart (Web) - Member Facing"
Last updateThis was resolved and mitigated by rolling back and pushing out a new deployment
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with Add to Cart (Web) - Member Facing