Peach Payments

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Historical record of incidents for Peach Payments

Report: "Intermittent downtime to partner - 1ForYou"

Last update
investigating

We are experiencing intermittent downtime with our downstream partner, 1ForYou. We have escalated the matter for their teams to investigate further. We will continue to monitor and report on status change until the connection recovers. What you may experience with this payment method: Intermittent "timeout" or "declines"

Report: "1Voucher experiencing degraded performance"

Last update
Resolved

The issue has been resolved by the 1voucher team. Merchants' customer can now pay using 1voucher.We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Identified

The 1Voucher provider has confirmed that they are currently experiencing unexpected downtime across their products. Their team is actively working to resolve the issue.

Investigating

1Voucher are currently experiencing an issue where transactions are intermittently failing. Our team has already reported the issue to 1Voucher provider and they are investigating and working to resolve it as soon as possible.We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "1Voucher experiencing degraded performance"

Last update
resolved

The issue has been resolved by the 1voucher team. Merchants' customer can now pay using 1voucher. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

identified

The 1Voucher provider has confirmed that they are currently experiencing unexpected downtime across their products. Their team is actively working to resolve the issue.

investigating

1Voucher are currently experiencing an issue where transactions are intermittently failing. Our team has already reported the issue to 1Voucher provider and they are investigating and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Flash 1ForYou planned system maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

1ForYou will be conducting system maintenance from 01:00AM to 05:00AM on Wednesday, 04 June 2025. During this time, the system will be temporarily unavailable.If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Juice by MCB experiencing degraded performance"

Last update
Resolved

The issue has been resolved. Merchants' customer can now pay using Juice by MCB option.We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Investigating

Juice by MCB is currently experiencing an issue where transactions are failing. Our team has already reported the issue to the provider and they are investigating and working to resolve it as soon as possible.We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Juice by MCB experiencing degraded performance"

Last update
resolved

The issue has been resolved. Merchants' customer can now pay using Juice by MCB option. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Juice by MCB is currently experiencing an issue where transactions are failing. Our team has already reported the issue to the provider and they are investigating and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Mobicred transaction experiencing degraded performance on Checkout"

Last update
Resolved

This incident has been resolved.

Monitoring

A fix has been implemented and we are monitoring the results.

Investigating

Mobicred transactions processing on Checkout integration is currently experiencing degraded performance resulting in merchants' customers not being able to enter their OTP to complete payments. Our team is investigating the issue and working to resolve it as soon as possible.We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Mobicred transaction experiencing degraded performance on Checkout"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Mobicred transactions processing on Checkout integration is currently experiencing degraded performance resulting in merchants' customers not being able to enter their OTP to complete payments. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Google Pay processing issue"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently experiencing an issue with Google Pay Processing . Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Google Pay processing issue"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing an issue with Google Pay Processing . Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Capitec emergency maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Capitec will be performing an emergency maintenance on their app from 23:30 to 23:45 on Friday, 23 May 2025. The Capitec app will be unavailable for the duration of the maintenance.If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "ZeroPay experiencing degraded performance"

Last update
Resolved

The Zeropay team has deployed the fix and the issue has been resolved.We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Investigating

ZeroPay are currently experiencing an issue where transactions are intermittently failing. Our team has already reported the issue to ZeroPay provider and they are investigating and working to resolve it as soon as possible.We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "ZeroPay experiencing degraded performance"

Last update
resolved

The Zeropay team has deployed the fix and the issue has been resolved. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

ZeroPay are currently experiencing an issue where transactions are intermittently failing. Our team has already reported the issue to ZeroPay provider and they are investigating and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Peach Payments scheduled maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will be conducting scheduled maintenance on our systems on Wednesday, 21 May 2025 at 22:00 SAST. Please note that no downtime is expected during this maintenance window, as we have implemented multiple safeguards to ensure continued service availability.Please reach out to your account manager or support@peachpayments.com if you have any questions or concerns related to this scheduled maintenance.

Report: "Instore service experiencing connectivity issue"

Last update
Resolved

This incident has been resolved.

Monitoring

Peach instore service is currently experiencing intermittent connectivity issue. Our team has already put the services up and is currently monitoring for any further issue. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Instore service experiencing connectivity issue"

Last update
resolved

This incident has been resolved.

monitoring

Peach instore service is currently experiencing intermittent connectivity issue. Our team has already put the services up and is currently monitoring for any further issue. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Mobicred unavailable"

Last update
Resolved

The mobicred team has informed that the issue has been resolved. Merchants' customer can now successfully process mobicred transactions.We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Investigating

Due to an unexpected issue with their data centre, Mobicred services are currently unavailable. The mobicred technical team is working to resolve the problem and restore services. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Mobicred unavailable"

Last update
resolved

The mobicred team has informed that the issue has been resolved. Merchants' customer can now successfully process mobicred transactions. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Due to an unexpected issue with their data centre, Mobicred services are currently unavailable. The mobicred technical team is working to resolve the problem and restore services. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Apple Pay experiencing degraded performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Applepay is currently experiencing degraded performance resulting in merchants' customers not being able to complete payment. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Intermittent Downtime Nedbank Card Acquiring"

Last update
resolved

The issue has been resolved. We can see successful card transactions processing via Nedbank. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Nedbank Card acquiring is currently experiencing degraded performance resulting in merchants' customers not being able to process card payments. The Nedbank team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Apple Pay experiencing degraded performance"

Last update
resolved

The issue has been resolved. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

monitoring

Following checks done, we are monitoring the results.

investigating

Applepay is currently experiencing degraded performance resulting in merchants' customers not being able to complete payment. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Downtime on Mpesa"

Last update
resolved

This incident has been resolved.

monitoring

We are seeing some successful Mpesa transactions being processed. We will continue to monitor and update this status page. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Please note we are currently seeing all Mpesa transactions failing. We are engaging with the Mpesa team to investigate, and we will keep you updated as they progress. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "EFT intermittent processing issue"

Last update
resolved

The issue has been resolved. The service provider confirmed that the system is operating as expected. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing an issue with EFT Processing. Our team has escalated it to our service provider and they are currently investigating. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Service degradation (Checkout): Merchants with webhooks in backoff will see delayed response"

Last update
resolved

We're increasing our throughput on our webhook retries. We can confirm that webhooks will continue to filter through in priority order (repeatedly failing webhooks as a lower priority), expect slight delays in webhook retries as we work through the backlog. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Service degradation (Checkout): Merchants with webhooks in backoff will see delayed response. Current our Engineers are working to restore the service. Webhooks retries are delayed. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Mpesa degraded performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Please note we are currently seeing intermittent downtime with Mpesa transactions. The team is investigating, and we will keep you updated as they progress. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Instore - POS unexpected reversals"

Last update
resolved

This incident has been resolved.

monitoring

Our Engineers have restored the service to normal operating now We're doing a root cause at the moment and will share with affected merchants. We will continue to monitor. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

We are seeing unexpected reversals at some of our in-store merchants and are investigating. This is a service interruption on instore. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Intermittent performance - degraded performance - Visa and Mastercard - BankServ"

Last update
resolved

Bankserv Stability Update/Recovered Recovery noted on CNP Acquirer and ECI5 No further updates. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Bankserv Stability Update ▪️Bankserv observing intermittent upstream challenges to both Master Card and Visa. ▪️P1 support calls raised with both service providers for further investigations.

investigating

We have been informed by BankservAfrica that MasterCard are currently experiencing challenges impacting eCommerce and related services. This may be seen both 3DSecure and non3Dsecure We will keep a close eye on the environment until stability has been established. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "MCB Juice Downtime"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Please note we are currently seeing intermittent downtime with MCB Juice transactions. The team is investigating, and we will keep you updated as they progress. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "3D Secure Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

ABSA is experiencing an issue with 3ds leg of the transaction affecting Card transaction completion. The team is investigating, and we will keep you updated as they progress. We apologise for any inconvenience caused and will continue to update this status page as they make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "VOIP Telephone system is currently unavailable"

Last update
resolved

This incident has been resolved.

investigating

VOIP Telephone system is currently unavailable. Kindly reach out to Peach support using support@peachpayments.com and our agents will assist further. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Mpesa Intermittent Perfomance"

Last update
resolved

MPESA Performance Resolved: The intermittent performance issues previously affecting MPESA servers appear to be resolved. If you have any questions, please contact support@peachpayments.com or your Peach Payments account manager.

investigating

We are currently seeing intermittent performance of Mpesa servers. We have reached out to Mpesa. For any queries, please reach out to us via support@peachpayments.com or your Peach Payments account manager to have this exciting new payment method enabled on your account.

Report: "Discovery Bank no longer supported on Pay by Bank and Peach EFT"

Last update
resolved

This incident has been resolved.

investigating

Peach Payments' Pay by Bank and Peach EFT payment options no longer support Discovery Bank. This change follows Discovery Bank’s decision to withdraw the functionality required to process EFT transactions. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Mpesa downtime"

Last update
resolved

This incident has been resolved.

monitoring

We are noticing recovery of Mpesa transactions. We will keep monitoring the results.

investigating

Please note we are currently seeing intermittent downtime with Mpesa transactions. The team is investigating, and we will keep you updated as they progress. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Capitec Degraded Performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Capitec is currently experiencing issues with their app, this is affecting both Cards and Capitec Pay. The team is investigating, and we will keep you updated as they progress. We apologise for any inconvenience caused and will continue to update this status page as they make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Capitec Pay payment issues"

Last update
resolved

This incident has been resolved.

investigating

Capitec Pay is currently experiencing intermittent timeout issues, and customers may be unable to complete payments. The team is investigating, and we will keep you updated as they progress. We apologise for any inconvenience caused and will continue to update this status page as they make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Service degradation - Monitoring"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We're seeing intermittent authorization failures for customers with ABSA merchant accounts on instore and e-commerce card payments. Service is currently restored, and we will continue monitoring. Please contact support - support@peachpayments.com or your KAM.

Report: "Peach Payments Dashboard Login Issue"

Last update
resolved

Please note that we have resolved an issue whereby users were unable to login to the Peach Payments Dashboard via the Magic Link. Users were still able to make use of the username/password login. Issue reported: 11:22 SAST Issue resolved: 12:04 SAST Should you have any queries in this regard, please email support@peachpayments.com, or contact your Account Manager.

Report: "VOIP Telephone system is unavailable"

Last update
resolved

Our provider has informed that the issue has been resolved. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

VOIP Telephone system is currently unavailable. Kindly reach out to Peach support using support@peachpayments.com and our agents will assist further. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Intermittent Downtime Nedbank Card Acquiring"

Last update
resolved

This incident has been resolved.

investigating

Nedbank Card acquiring is currently experiencing degraded performance resulting in merchants' customers not being able to process card payments. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and thank you for your patience while the Nedbank Team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "In Store Services Unavailable"

Last update
resolved

The issue has been identified and a fix has been deployed. Transactions are processing successfully now. Our engineers are actually monitoring. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

We are currently experiencing an issue where declined transactions are being observed through on our in-store devices only. Online transactions are not impacted. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "WhatsApp messages not being sent for Payment Links"

Last update
resolved

The issue has been resolved. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

We are currently experiencing an issue where WhatsApp messages are not being sent for Payment Links. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "NEDBANK CARD ACQUIRING-ABSA VISA CARDS FAILING"

Last update
resolved

The issue has been resolved and we did not observe any further ABSA issued card decline. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Nedbank Card acquiring is currently experiencing degraded performance resulting in merchants' customers not being able to process ABSA VISA issued cards. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Payment links experiencing degraded performance"

Last update
resolved

The issue has been resolved. Customers can now pay using payment links. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Payment links is currently experiencing degraded performance resulting in some customers not being able to complete their payments. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "HOSTED CHECKOUT UNAVAILABLE"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing an issue where merchants' customers cannot complete payments via payment links and Hosted Checkout. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Capitec Pay payment issues"

Last update
resolved

This incident has been resolved.

investigating

Capitec Pay is currently experiencing payment issues. The team is investigating, and we will keep you updated as they progress. We apologise for any inconvenience caused and will continue to update this status page as they make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Major network outage on Nedbank"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

Nedbank has confirmed a fix and that the system is now stable. We are monitoring the results.

investigating

Nedbank team is still investigating the issue. Transactions are affected intermittently over a period of few minutes.

investigating

Nedbank Team has advised that they are currently experiencing major network outage resulting in merchants' customers not being able to process card payments intermittently. Nedbank team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Nedbank Card Acquiring Downstream"

Last update
resolved

This incident has been resolved.

monitoring

The issue has been resolved. Merchants' customer can now transact using Nedbank services. We apologise for any inconvenience caused and thank you for your patience while the Nedbank Team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Nedbank Card acquiring is currently experiencing degraded performance resulting in merchants' customers not being able to process card payments. Our team is investigating the issue and working to resolve it as soon as possible.

investigating

We are currently investigating the issue

Report: "Payment Link WhatsApp messages are paused"

Last update
resolved

The issue has been resolved. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

We are currently experiencing an issue where our Payment Link WhatsApp messages are paused. Our team is investigating the issue with utmost urgency and working to resolve it as soon as possible. All other sending options are available and the payment links are fully operational. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Mobicred Degraded performance"

Last update
resolved

This incident has been resolved. Merchants' customers can now complete payment using Mobicred. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

Mobicred is currently experiencing degraded performance resulting in merchants' customers not being able to complete payment due to timeout. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Nedbank Direct EFT - IOS degraded performance"

Last update
resolved

This incident has been resolved.

investigating

We are seeing iOS/Safari issues where Nedbank Direct EFT is not loading in i-frames - we are working with our Nedbank partners to remedy this problem as soon as possible

Report: "In-Store Services Unavailable"

Last update
resolved

This incident has been resolved. All transactions are now being processed successfully on Peach Devices.

monitoring

We confirm that the In Store services are now available. A fix has been implemented and our team is monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing an issue where In-Store transactions are failing. Online transactions are not impacted. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Intermittent downtime to partner - 1ForYou"

Last update
resolved

This event has been resolved

monitoring

A fix has been implemented and we are monitoring the results.

investigating

1Voucher confirms their teams are actively working to resolve this issue and apologise for any inconvenience caused.

investigating

We are experiencing intermittent downtime with our downstream partner, 1ForYou. We have escalated the matter for their teams to investigate further. We will continue to monitor and report on status change until the connection recovers. What you may experience with this payment method: Intermittent "timeout" or "declines"

Report: "In Store Services Unavailable"

Last update
resolved

The issue has been identified and a fix has been deployed. Transactions are processing successfully now. Our engineers are actually monitoring. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

investigating

We are currently experiencing an issue where intermittent declined transactions are being observed through on our in-store devices only. Online transactions are not impacted. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "In Store Services Unavailable"

Last update
resolved

The issue has been resolved and all transactions are now being processed successfully on Peach Devices. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

identified

The issue has been identified and a temporary fix has been deployed. Transactions are processing successfully but however, there will be intermittent failures until the permanent fix is deployed. Our engineers are working on it and we will continue to update this status page as we make progress.

investigating

We are currently experiencing an issue where transactions are not going through on our in-store devices only. Online transactions are not impacted. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Payments API getStatus endpoint intermittently experiencing degraded performance"

Last update
resolved

The issue has been resolved. No intermittent timeout has been observed since the deployment and the system is operating as expected. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

monitoring

The deployment has been completed and the team is actively monitoring the logs. We will update the status to resolved after ensuring that there are no further intermittent timeouts while doing the getStatus.

identified

Pending deployment - The getStatus calls on the Payments API are intermittently experiencing degraded performance, resulting in timeouts approximately once per hour. As an interim workaround, retrying the getStatus call resolves the issue. The team has identified a fix. However, due to the current code freeze and the low frequency of occurrences, the fix will be deployed tomorrow morning. Transaction processing remains unaffected.

investigating

getStatus calls on Payments API are intermittently experiencing degraded performance resulting in timeouts. No transaction processing is impacted and the getStatus endpoint is safe for retries. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Intermittent Transaction Failures on Standard Bank Cards"

Last update
resolved

This incident has been resolved on Standard Bank side.

monitoring

Recovery has been noted for Standard Bank cards. The team is monitoring and will advise if any processing issue is noted.

investigating

We have noted non standard declines on Standard Bank Issued cards. We are further checking with Standard Bank and will advise. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "WhatsApp messages not being sent for Payment Links"

Last update
resolved

This incident has been resolved - we can confirm that whatsapp messages are being delivered successfully. Our team is actively monitoring.

investigating

We are currently experiencing an issue where WhatsApp messages are not being sent for Payment Links. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Report: "Scan to Pay OTP SMS Delivery"

Last update
resolved

The incident has been resolved on the provider's side. SMSs are now being delivered successfully. The Scan to Pay team will continue to monitor for stability.

investigating

Scan to Pay provider has advised that currently, they are haivng issue with regards to the delivery of OTP SMS. They have escalated the issue to their service provider for investigation. The team are working to resolve the issue. Please reach out to support@peachpayments.com with any questions or concerns.

Report: "In-store card processing - Transaction failures"

Last update
resolved

This incident has been resolved.

investigating

Please note we're currently seeing intermittent errors on In-store Card Processing. Our team is currently investigating this and we will provide updates as they become available. Please reach out to support@peachpayments.co with any questions or concerns.

investigating

We are currently investigating this issue.

Report: "Capitec App Issues"

Last update
resolved

This incident has been resolved.

investigating

Please note that Capitec is currently experiencing issues with their app. This is resulting in high error rates for Capitec Pay. The Capitec team is currently investigating and we will provide updates as they progress. Please reach out to support@peachpayments.com with any questions or concerns.

Report: "Intermittent delay in webhook delivery"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and the Peach team is monitoring the situation. For any unusual delay identified, please reach out to support@peachpayments.com and the support team will gladly assist. Thank you.

investigating

Our team has observed intermittent delay in delivering webhook notifications. The Peach team is doing the relevant checks and will advise further. If you have any queries or concerns, please reach out to your Account Manager or send a email to support@peachpayments.com.