Is PBS Public Down Right Now? Check if there is a current outage ongoing.

This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected.For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at jhilton@pbs.org.

There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected.If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at jhilton@pbs.org.

This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.

Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

This incident has now been resolved.Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.

Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

This issue has been resolved and the in-app donations have been restored in the Xfinity PBS App.

We are investigating some backend issues with the PBS App on Comcast Xfinity devices regarding the in-app/one-click donations. There are no issues with other functionality and usability of the app. To prevent users from encountering any problems we have fallen back to displaying the station's donation urls until the backend in-app donation functionality can be restored.

This incident has been resolved.

We've taken steps to address the loading issues and are now monitoring the status of the Bento console and Bento sites.

The Bento console is currently slow to load for all users, and we are investigating the issue.

This incident has been resolved.

We are continuing to monitor the incident.

We've taken measures to address the intermittent issues and are currently seeing the site recover. We will continue to monitor the situation.

We are currently investigating intermittent errors affecting pages on PBS.org and Station Video Portals. Please follow this page for further updates.

This incident has been resolved.

We are currently investigating an issue with the PBS KIDS app on Roku. Users are reporting the app closes to the Roku home screen when they try to open the app. We will update this page as we learn more.

This incident has been resolved.

We are currently investigating an issue where videos don't appear when searching to add them to schedules in the Curate console.

A fix has been implemented to restore access to videos in the Curate console.

We're currently investigating an issue where videos in collections within the Curate console are returning the message "Video is no longer available."

This incident is now resolved.

We are currently investigating issues with localization on pbs.org. In some cases the wrong station localization may be displayed in some parts of the website.

Starting Saturday evening 11/16/24, the PBS app on Roku crashed on launch due to receiving an invalid "date" value from Roku's operating system starting Saturday evening, which the app relies on for the multi livestream feature. Based on internal testing, Roku appears to have resolved this issue this morning, though we're still waiting to hear back from our Roku contact directly. The Product team plans to implement more graceful fallbacks to prevent similar issues in future.

We are investigating reports of the PBS App crashing on Roku.

Our sign-in provider has identified and fixed the issue causing problems when signing into the PBS app on iPhones and iPads.

We are investigating reports of a "Code 01" error during login on iOS devices.

A hotfix has been released to resolve this issue on the Roku app. Roku doesn't release app updates to all users at once, but most or all users should receive the app update by the end of today.

We are currently looking into an issue with the PBS app on Roku where users who have "Auto-play Next Video" enabled on the app are unable to play the last two minutes of videos and are instead returned to the Roku home screen. Until we can release a fix for this bug, we recommend users disable "Auto-play Next Video" by opening the PBS app, selecting the Profile option from the left-hand menu, and turning this setting off.

This incident has been resolved.

We are currently investigating an issue where the local livestream fails to play on the Safari browser on mobile and desktop.

A hotfix was released earlier this morning, and this issue is now resolved. If you encounter any further issues with Bento filer, please submit a ticket at digitalsupport.pbs.org

We are currently investigating issues related to Bento Filer, including the inability to upload or delete files in Filer. We will post updates to this page as we learn more.

This incident has been resolved.

Users who sign into PBS.org via Facebook are encountering an error message: "Facebook Login is currently unavailable for this app." We are working with Facebook/Meta on a resolution, but it may take up to a few days to resolve. Affected users can reset the password on their account and log in via the PBS Account option instead of Facebook as a temporary workaround, but to continue logging in through Facebook, they must wait until this issue is resolved with Facebook/Meta.

This incident has been resolved. Local messages were restored to the KIDS 24/7 stream starting with the 4:28pm time slot yesterday afternoon.

Update: This incident is only impacting PBS-owned platforms, not external partners.

The KIDS 24/7 livestream is currently not running SCTE, and at this time, no local interstitials scheduled in AIM are running. This incident began on the morning of Friday, June 7. We are actively working on a resolution.

This incident has been resolved.

We are continuing to investigate this issue.

Currently images embedded in our product documentation on docs.pbs.org are not loading. We are looking into the issue and will update when we know more. Thanks for your patience.

This issue has been resolved.

We are currently investigating some 502 errors that may occur immediately following Passport activation. The activation completes correctly and the member can use Passport, but the member may see a 502 error instead of the congratulations/activated completed page immediately following activation.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating an outage for the PBS KIDS Livestream.

All issues with the Bento console have been resolved. Please report any further issues you may encounter to digitalsupport.pbs.org.

We have released a fix for the external redirect issue, and external redirects on Bento should now be working properly. We are continuing to monitor Bento following the rollback and releases today.

The Bento console has been rolled back to a prior state to restore the lost changes made yesterday, May 8th. Users can enter the console and make changes again at this time. We're continuing to work on a fix for the issue related to external redirects.

We will be locking the Bento console and doing a rollback to address the ongoing incident and restore the lost content from yesterday. Users will not be able to make changes in Bento during this time since we will be rolling the console back to a previous state from yesterday. Any changes made after 2 AM ET today in Bento will be lost and will need to be re-made. We will be following up directly with any sites who have mades changes after 2 AM ET today to notify them.

We have received reports of two issues occurring in the Bento console this morning: changes made in the console yesterday are not reflected in the console today, and external redirects are not working properly. We are investigating both issues at this time. Please follow this page for further updates.

We have completed the reingestion of affected videos in Media Manager, and this incident is now resolved.

We’ve identified the cause of the issue as a bug with Amazon Web Services that affected all video files ingested between April 24 and May 1. We’ve worked with the AWS team to fix the bug, but all affected videos will need to be reingested in Media Manager for videos to play with the proper quality. We plan to do a bulk reingestion of video files today to target and correct all affected videos. We have already reingested popular videos, like Season 3 of Guilt, to fix them ahead of the bulk reingestion. Please subscribe to this page to receive future updates about this incident.

We are investigating an issue on the Roku PBS App where recently uploaded videos experience low-quality playback, resembling a blurry or blocky video image. One popular example is Season 3 of Guilt. Videos on other platforms appear to be unaffected.

This incident has been resolved.

Starting about 9:20pm Eastern 04/27/24 some using were receiving 502 errors when signing in and watching videos on pbs.org. There were also some trouble with some Apps opening, particularly Roku. Our engineering team took some temporary steps to correct the issue and will continue to investigate for a long-term fix.

The team has updated all systems to support the new 100 character limit for short descriptions in Media Manager. Please reach back if you notice any issues. Thanks!

We've identified an issue where Media Manager videos with a Short Description over 90 characters will not publish properly, instead leading to 404 pages on the PBS website. While Media Manager increased the character limit to 100 for the Short Description field yesterday, we've discovered another part of our system is still restricted to the 90 character limit. This is preventing videos from reaching PBS platforms after being published in Media Manager if their Short Description exceeds 90 characters. For any affected videos, please update the Short Description to fewer than 90 characters and save the asset; the video should publish properly within a few minutes of saving. We'll be updating our this restriction to account for the new 100 character limit as soon as we can, and we will post an update here once that change has been made. Until that time, please continue to restrict your Short Descriptions to fewer than 90 characters.

This issue has been resolved.

We are currently looking into an issue preventing video URLs from ingesting into Media Manager when the videos have been added to an Amazon S3 folder. Video file uploads made directly from the computer are not affected, and this function in Media Manager can be used to ingest videos while we investigate this issue.

We believe our engineers have identified the issue and have rolled out a fix. It may take the next hour or two for changes to fully propagate and we will continue to monitor over the next few days.

We are currently investigating some intermittent messages of PBS Temporarily Unavailable Message on pbs.org and station video portals. This could affect some users trying to activate PBS Passport or their PBS App on OTT platforms.

We are marking this issue as resolved following yesterday's fix. Any further reports or concerns that this issue is still occurring for a viewer can be submitted at digitalsupport.pbs.org.

Earlier today we released a potential fix for the sign-in issue, and we are currently monitoring error reports.

We are continuing to investigate this issue, though we are closer to identifying the cause and have been able to reproduce the issue on our side. As a workaround, any users who encounter this issue while streaming on PBS.org can resume watching videos by signing out and signing back in on the PBS.org website.

We're currently investigating an issue where some PBS Passport users encounter frozen or stalled videos during playback and must log in again to continue watching videos. So far, this issue has only occurred on PBS.org; we have seen no reports of users encountering this issue on the PBS App. If you encounter any similar user cases, please submit a support ticket at digitalsupport.pbs.org with the user's email address and whether or not they are open to being contacted by PBS Support with follow-up questions.

This incident has been resolved.

The PBS KIDS app is currently down on the following streaming devices: Roku, Samsung TV, VIZIO TV, Comcast, and Xumo. We have identified the issue and are working on a fix. Please subscribe to this page for further updates.

This incident has been resolved, and users signing in with Apple ID can log in without issue.

Users who sign into PBS through Apple ID are currently encountering an error message: "We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly." Users who try signing in with Apple ID will encounter this error message after submitting their personal Apple ID credentials. Users will not be able to sign in with Apple ID until this issue is resolved, but other login methods are functioning. We suspect the error is due to a recent update made by Apple that's affecting our account services partner, but we are still investigating. This issue is high-priority. Please subscribe to this page for future updates related to this issue.

This issue was resolved. Sorry for the inconvenience.

We have received reports that PBS Account login attempts are unsuccessful on station websites, and we are investigating the issue. We are not seeing any issues for logins on PBS.org.

docs.pbs.org has been restored. If you continue to be redirected to status.pbs.org when visiting docs.pbs.org, please try clearing your cache or temporarily visiting docs.pbs.org via another browser.

Our documentation site docs.pbs.org is currently down. The issue has been identified and a resolution is in progress.

Our documentation site docs.pbs.org is currently down, and we are investigating the issue.

A fix has been released, and we are now seeing login capabilities restored for both PBS.org and the PBS app on OTT.

We're currently looking into an issue affecting logins on pbs.org and activating the PBS app on OTT devices. During this time, users may not be able to log into the PBS website or access the PBS app on OTT devices. Please subscribe to updates on this page for further notices.

On Sunday, January 7th, we received a large amount of traffic for the S4 premiere of All Creatures Great and Small starting around 8 PM ET. This resulted in performance issues across the PBS site and app. Users encountered a range of technical errors that interfered with logging into accounts, activating the PBS app, and streaming videos. Users may also have reported that the site or app was failing to load and that videos seemed to "hang" or return them to their device's home screen. Other related error messages include 502 errors, "Processing" errors, or general messages that PBS encountered an issue. Our engineers took steps to mitigate the traffic issues, and we saw performance improvements starting around 9:30 PM ET. At the time of this message, users should no longer have any issue accessing and using the PBS site or PBS app. Users do not need to take any additional action on their end and should be able to sign in and watch videos as usual. We are taking steps to address any future occurrences. Please contact the PBS Digital Support team at digitalsupport.pbs.org if you encounter any ongoing issues related to last night.

Please submit a Digital Support Portal ticket at digitalsupport.pbs.org if you continue to encounter this issue.

We have seen a few incidents from the past week of local station livestreams showing pixelation on video playback. To fix this issue, please log into the LLS Console and use the Restart Channel button for your local feed. Once the channel restarts, the video should play properly without the pixelation. If you restart your channel and the issue continues - or if the issue returns again at a later time - please report the issue via digitalsupport.pbs.org. You can also switch your feed to the PBS failover feed if the issue is ongoing.

A new version of the PBS KIDS channel for Roku was released on October 25th to fix this issue. Please alert our support team at digitalsupport.pbs.org if you encounter any cases of this issue occurring for you or your viewers.

We are currently investigating an issue where the PBS KIDS App on Roku has re-localized some users to a different station in their area other than their primary station. We have no reason to believe this issue is affecting the PBS KIDS App on other platforms or the PBS App on Roku and other platforms. We suspect the issue was introduced with a recent update to the PBS KIDS App on Roku released on 10/3/23. This status page will continue to be updated as the investigation continues.

The fix has been rolled out and you should now be able to publish and unpublish video assets. Thanks!

The team noticed after a minor update to backend software for the Media Manager console that the publish/unpublish buttons are not working. The team has a fix in the works that should be live soon. Until then if you need to publish content please select the auto-publish checkbox and save the page. We will update when the issue has been resolved. Thanks.

A technical issue prevented local ads from running on iOS, tvOS or Safari browsers between October 12 and October 16. This issue was fixed on October 17.

This issue has been fixed. There is no longer a delay between a member's Passport activation and their ability to watch Passport videos; members can immediately watch Passport videos after activating in MVault. There is a delay on the pbs.org header where the Passport icon does not appear by the member's name immediately after the member activates. This delay lasts one minute and does not affect their ability to watch Passport videos.

We're looking into a delay when a member activates their Passport benefit. After a member successfully activates their benefit and their MVault entry updates to show their benefit is activated, there is roughly a 5-minute delay before the member can watch Passport videos and the Passport icon appears by their name. We're investigating the cause and will provide updates as we have them.

This incident has been resolved.

We are seeing an error when users who have not logged out and logged in for awhile try to save an edit. If the system does not force you to log back in, please log out, and then clear your browser's cookies and cache and then log back in. We apologize for the inconvenience. Please reach out if you encounter any issues with this process. Thanks!

This issue has been resolved. Members can make new accounts during Passport activation without issue again.

We're looking into an issue where members need to repeat their Passport activation when making new accounts during the activation process. When members activate at pbs.org/passport - after entering their activation code or following the activation link - they next see the options to sign in with a PBS, Google, Facebook, or Apple account, or create a new account. Members who sign in with an existing account will complete the Passport activation as they normally would. Members who instead choose the option to create a new account will be able to fill out the new account fields and successfully create the account, but at that point they're redirected to their Passport Learn More page - their Passport benefits are not activated at this point. Affected members will need to restart their Passport activation with their activation link or by entering their code at pbs.org/passport and then choosing the option to sign in with the new account they just created. From there, they'll be able to activate their benefit by signing into the new account and agreeing to the VPPA. For station staff who are helping new members activate their Passport benefits for the first time, please direct the members to make a new account at pbs.org before beginning the Passport activation process. Since members who sign in during Passport activation are unaffected, this will help the member avoid the issue during activation. If you encounter a member who makes a new account during Passport activation, please ask them to repeat their activation at pbs.org/passport and sign in with the new account they just created. We will update this status page as we learn more.

Our developers were able to release a hotfix sooner than expected, and this issue is now resolved. Please report any further cases to digitalsupport.pbs.org

We've identified an issue where users are able to localize to a station on PBS.org, but are then unable to localize to another station. This prevents users from changing their station on PBS.org once they've already localized to one station. A hotfix is planned for release tomorrow morning to address the issue.

This issue has been resolved. Future cases of stalled ingestions for video or caption files in Media Manager can be submitted at digitalsupport.pbs.org

We're investigating an intermittent issue in Media Manager which results in some video and caption files stalling during ingest and failing to progress. We’ve seen isolated instances from this afternoon and yesterday. If your caption or video files are stalling during ingestion, we recommend that you delete and re-upload the stalled file using the trash can icon to the right of the file in Media Manager. This delete option won't be available in all cases, and if you have a file that has stalled and needs to be deleted, please submit a ticket at digitalsupport.pbs.org with a link to your asset in Media Manager. The asset does not need to be deleted - only the specific video or caption file that has stalled. We will continue to monitor the situation and hope to have a permanent solution implemented soon.

The fix has been rolled out and you should now be able to add Media Manager assets for all compatible components. Please reach out if you notice any issues. Thanks.

An Bento update released today has caused some components to have issues adding Media Manager Assets, this includes the promo component, the Hero Carousel, and the Video Playlist. A fix is in the works and we will update the status page when it is ready (hopefully tomorrow early AM). Thanks.

This incident has been resolved.

We're looking into reports from some users that the PBS app on Apple TV is returning a blue screen when they open the app. We're recommending these users try reinstalling the PBS app on their Apple TV while we look into the cause of the issue. Steps for deleting and reinstalling the app on Apple TV can be found here: https://help.pbs.org/support/solutions/articles/12000084211-how-do-i-delete-or-reinstall-the-pbs-app-on-apple-tv-

This incident has been resolved.

There was a service interruption from 1:30 to 3:30 PM EDT today which affected file ingestion and asset publishing. If you tried to ingest video or publish asset please check the status in the Media Manager console. Any job taking longer than a couple hours should be deleted and restarted. We apologize for any inconvenience.

This incident has been resolved.

The team has worked with AWS to restore Media Manager ingest and transcoding. Please retry any failed jobs and reach out with any issues. Thanks!

The team is working with AWS, and we will be posting updates here. Thanks.

It looks like all issues with live streams have been resolved. Other services may still be affected as AWS continues to restore services. Thanks.

It looks like only the DRM service was affected by the AWS outage and live streams should be working again. We'll continue to monitor. Thanks.

We are noticing both PBS Kids and Station GA Live Streams failing due to outages with Amazon Web Services.

Roku has released a wider fix to address the issue by their software update, and all users should have received Roku's fix at this time. We are considering this issue resolved.

We've released a fix to restore access to the livestream for the affected Roku users. This is a temporary fix to allow viewers to watch the livestream through the long weekend. We'll continue to work with Roku for a more permanent resolution following the Memorial Day holiday.

We've identified an issue with Roku devices on Roku software version 12.0 where some users are unable to access the local livestream on the PBS app on Roku. More users may experience this issue as Roku releases the update to more devices over the coming week. We are working on a hotfix and are following up with Roku about the issue. We will update this page as we have news.

The rollback has been successfully completed. All affected pages have been restored to their state before the update was made this morning. This issue occurred due to an unintended side-effect of a wider Bento update made in the early hours of 5.9.2023. If you see any additional issues, please submit a ticket at digitalsupport.pbs.org

We are attempting to restore the content on the affected pages. Please continue to follow this page for updates.

We're currently looking into an issue where Bento pages were updated in the early hours of 5.9.2023 and now display no content apart from the site header and footer. Please follow this page for updates.

Google sign-in has been restored for all PBS Products. Thanks for your patience. Please reach back if you encounter any issues.

We are investigating reports that users are unable to sign in to PBS products using their Google account. We will update with more info as the team investigates the issue.