Is PayTrace Down Right Now? Check if there is a current outage ongoing.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

The NGT Team has resolved the issue, and processing is back up and running normally.

We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.

PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our teams collaborated with AWS to implement a solution that restored connectivity in PayTrace. All systems are now operational. Thank you for your patience. PayTrace

Our team has identified an issue impacting all customers of Amazon Web Services (AWS). Our teams have all hands on deck working on a solution to bring PayTrace back online. We will provide additional updates as they become available. More information on the AWS outage can be found here: https://health.aws.amazon.com/health/status

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

This incident has been resolved. Our website is back up and running.

We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

This incident has been resolved. Thanks, PayTrace

We have identified the issue and are actively working on a solution. Further details will follow soon. Thank you for your patience and understanding. Sincerely, PayTrace

We are aware of the latency issue affecting sign-ins to PayTrace and the use of the Virtual Terminal. While you can still log in and process transactions, we are working tirelessly to restore normal performance. We appreciate your patience and understanding while we resolve this issue.

This incident has been resolved.

Our team has identified a DNS issue that impacted a large quantity of users from being able to login to their account. Our teams have implemented a number of changes as a result, and were able to restore service for these users. Performance has been stable for roughly 24 hours. Our teams will continue to monitor site availability closely and will communicate out if there are any further disruptions. Sincerely, PayTrace

A fix has been implemented and we are monitoring the results. We will be publishing a post-mortem here shortly. Thank you for your patience during this issue. The PayTrace Team

Our teams are still investigating the root cause of this issue, and have validated that the performance of our login page is back up and running. You are now able to log in like normal. We have all hands on deck to find what caused this issue and to put in a permanent fix. Once we have done that, we will provide more information about the incident here shortly.

We are currently investigating a latency issue when signing into PayTrace. We appreciate your patience as we work towards a resolution.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

We are aware of the issue and have all hands on deck to get this resolved. If you experience issues logging in, please go directly to our login page at paytrace.com/login.pay as a workaround. We will provide updates as soon as they become available. Thanks, PayTrace

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

8x8 has resolved the issue. Telephone support is now available.

PayTrace utilizes 8x8 as our phone provider. They have identified issues impacting the ability of agents to login, and customers to make phone calls. They have all hands on deck to get their system back up and running at full speed. While this issue gets corrected, please send all questions to support@PayTrace.com for immediate assistance. We’ll post updates when we know more. Thank you, for your patience.

FDT is back up and running. We apologize for the inconvenience.

We have identified the issues that are sporadically affecting the ability to process transactions on the First Data Processing Platform. Our technology team continues to work with First Data to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

NGT TDC Processing Platform is back up and running. Transactions are now processing like normal. NGT has confirmed the connectivity issue was on their end, and their team was able to fix the bug. Thank you for your patience during this issue. PayTrace

NGT TDC Processing Platform is continuing to experience issues. Our technology team is working with NGT to see when their platform will be back up and running. We will provide more updates as they become available.

We have identified the issues that are sporadically affecting the ability to process transactions on the NGT TDC Processing Platform. Our technology team is working with NGT to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.