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We were investigating issues impacting users ability to log in to MarketPay. The cause has been discovered and resolved at 8:50 AM (ET). We apologize for any inconvenience this may have caused.

This incident has been resolved.

Insight, Benchmark, and and the Research Center (including the Salary Survey) are experiencing issues that are preventing some users from accessing the system(s). The Payscale team is in the process of identifying the issue and then implementing a solution. We will continue to provide updates until this issue is resolved. Thank you for your patience.

Our network distributed cache failed resulting in the issue. Disabling the cache resolved the issue and we will continue to work on identifying why caching failed and then reimplement caching.

A fix has been implemented and we are monitoring results.

Insight Lab and Team are experiencing network issues that are preventing users from accessing the system(s). The Payscale team is in the process of identifying the issue and then implementing a solution. We will continue to provide updates until this issue is resolved. Thank you for your patience.

We were investigating issues impacting the performance in MarketPay. The issue has been discovered and resolved at 8:25 PM (ET). We apologize for any inconvenience this may have caused.

We are currently experiencing issues with the MarketPay product. The PayScale Team has identified the root cause and is working to resolve. A segment of MarketPay users is experiencing extended load times and other forms of degraded performance. We will post an updated status at 8:00 PM ET or sooner if the issue is resolved.

This incident has been resolved. Due to the nature of the outage, reports ran during this time may not have been saved in the database and would need to be attempted again. We apologize for any inconvenience this may have caused.

We were investigating issues impacting the Salary Survey in Payscale.com The issue has been discovered and a fix was implemented at 4:30 pm ET. We expect this issue is resolved, but we will continue to monitor the logs closely.. Due to the nature of the outage, reports ran during this time may not have been saved in the database and would need to be attempted again. We apologize for any inconvenience this may have caused.

We are continuing to investigate issues with payscale.com (specifically Salary Survey profiles). The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 7:30 pm ET. We apologize for any inconvenience.

We are currently experiencing issues with payscale.com (including the Salary Survey). The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 5:30 pm ET. We apologize for any inconvenience.

We were investigating issues in TEAM causing blank white screens and delays loading pages. The issue has been discovered and was resolved at 12:15 pm (EDT). We apologize for any inconvenience this may have caused.

We were investigating issues impacting various issues in MarketPay, specifically downloading, uploading, and dashboards not loading. The issue has been discovered and was a result of an AWS outage. The root issue was fixed at 7:35 PM (EST) and all residual impacts were resolved at 12:50 AM (EST) 12/8/21. We apologize for any inconvenience this may have caused.

We have resolved this issue and are working through the backlog of files to be processed, this will take some time and you will receive a standard upload complete notification when they have been processed.

Files sent to Marketpay and Insight Lab via SFTP are not successfully transferring to production environments, our development team is investigating this issue with the highest priority.

We identified the issue and have attained full resolution, all services should be functioning normally again

The engine that powers our crowd sourced data is currently experiencing an outage and we are working to bring it back up as soon as possible.

We have rolled out a fix that has restored full functionality to the Insight Lab product.

The Insight Lab product is currently experiencing intermittent outages of core functionality, we have identified the issue and are working towards a resolution.

Engineering has determined the root cause and resolve the performance issues experienced by the PayScale Insight and Benchmark products.

We are aware and investigating an issue impacting performance for the PayScale Insight and Benchmark products.

We were investigating issues impacting access issues in the MarketPay product. The issue has been discovered and was resolved at 12:18 PM (EDT). We apologize for any inconvenience this may have caused.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with the Team product. The PayScale Team has identified the root cause and is working to resolve. We will post an updated status at 1:00pm PST 6/23/21 or sooner if the issue is resolved.

This incident has been resolved.

Issues have been identified and resolved.

We are currently experiencing issues with the Team product. The PayScale Team has identified the root cause and is working to resolve. We will post an updated status at 8:00 pm EST or sooner if the issue is resolved.

We are currently experiencing issues with the Team product. The PayScale Team has identified the root cause and is working to resolve. We will post an updated status at 6:30 pm EST or sooner if the issue is resolved.

We are currently experiencing issues with the Team product. The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 5:15 pm EST. We apologize for any inconvenience.

We were investigating connection issues impacting the Insight & Benchmark products as of 11:15 am ET. The issue has been discovered and was resolved at 1:38 pm ET. We apologize for any inconvenience this may have caused.

We were investigating connection issues impacting the Insight & Benchmark products. The issue has been discovered and was resolved at 1:38 pm ET. We are continuing to monitor and refresh underlying systems. We apologize for any inconvenience this may have caused.

We are currently experiencing connection issues with the Benchmark and Insight products. The PayScale Team has identified the root cause and is working to resolve. We will post an updated status at 2:30 pm ET or sooner if the issue is resolved.

We are currently experiencing issues with the Insight and Benchmark products The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 1:30 pm ET. We apologize for any inconvenience.

We were investigating issues impacting access issues in the MarketPay product. The issue has been discovered and was resolved at 10:12 AM (EST). We apologize for any inconvenience this may have caused.

Insight Lab (5/5/21) - Resolved We were investigating access issues impacting the Insight Lab product. The issue has been discovered and was resolved at 1:42 PM (EST). We apologize for any inconvenience this may have caused.

We are currently experiencing access issues with the Insight Lab product. The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 02:15 pm eastern time. We apologize for any inconvenience.

This issue was resolved at 10:05 AM PST. We apologize for any inconvenience this may have caused.

We are continuing to work on a fix for this issue.

We are aware and investigating an issue impacting login for the PayScale Insight and Benchmark products. We have identified the root cause of the issue and working to resolve as soon as possible.

Engineering Teams have applied mitigation and services should be at full functionality.

We are currently experiencing issues with a variety of PayScale services due to a Microsoft Azure outage. We are actively in communication with Microsoft about the status of Azure and will continue to update as we hear further.

We were investigating issues impacting SSO for the PayScale MarketPay product. The issue has been discovered and was resolved at 10:41 AM (EST). We apologize for any inconvenience this may have caused.

This incident has been resolved.

Some users are experiencing issues logging in to PayScale Insight Lab and Team. Our Development Team is actively working to resolve the issues as soon as possible.

Job Collab is now back up and fully functional.

Our development team has identified an issue with our Job Collab module that necessitates taking it down for several days. This page will be updated as soon as we have it back up for use again.

This incident has been resolved.

We are continuing to investigate this issue.

We are investigating an issue impacting access to the PayScale Insight and Benchmark products. Our Engineers are working promptly to resolve the issue as soon as possible.

We experienced an outage with a cloud provider platform service which impacted Team's availability and it's integration with Lab. This primarily impacted our clients who utilize Team for their increase cycles. We have since resolved the issue and both products should now be fully functional.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing issues with an internal tool that impacts our Team and Insight Lab products. The PayScale Team is investigating and will post an updated status as soon as possible. We apologize for any inconvenience.

Our developers have solved the issues impacting Team and performance should no longer be impacted.

Our development team has identified a fix and are working on a resolution. We do not have a firm ETA yet but work is in progress.

Our development team has been working through the night and are still working to resolve the performance issues we have been seeing.

We are currently experiencing issues with the Team. The PayScale Team is investigating and will post an updated status as soon as possible. We apologize for any inconvenience.

Team was unavailable due to a change that was released that required an unanticipated resource upgrade. The issue started at 3:00 pm (EST) and was resolved at 4:49 pm (EST).

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified the root cause and are working toward a resolution.

Team is experiencing an outage and we are currently investigating.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently experiencing issues with the Insight Lab product. The PayScale Team is investigating and will post an updated status as soon as possible. We apologize for any inconvenience.

This issue has been resolved. Managers should now be able to access Team.

We are currently experiencing an issue with the Team product where managers see a message indicating they are not authorized to access the page after they've logged in. Our development team is aware of the issue and is working toward a resolution. We will post an updated status as we progress.

We were investigating issues impacting the Team product. The issue has been discovered and was resolved at 11:11 AM (PDT). We apologize for any inconvenience this may have caused.

We are currently experiencing issues with the Team product that is preventing users from accessing the tool. We have identified the root cause and are working to resolve. We will post an updated status once the issue has been resolved.

We were investigating issues impacting our job matching and market report services. The issue was resolved at 4:30 PM (PST). We apologize for any inconvenience this may have caused.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating an issue that is impacting job pricing in the Insight Lab, Insight and Benchmark products. We will provide additional updates as they become available.

We are currently investigating an issue that is impacting job pricing in the Insight Lab, Insight and Benchmark products. We will provide additional updates as they become available.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

MarketPay is experiencing issues and we are actively investigating.

At 1:39 PM (ET) an internal system maintenance task caused a brief system outage. We resolved the issue and the system was back up by 2:10 PM (ET). The root cause was identified and a fix was deployed.

A fix has been implemented and we are monitoring results. Currently, the system is operational.

We have identified the root cause and are implementing resolution.

MarketPay is experiencing issues and we are actively investigating.

Resolved: We were investigating issues impacting access to the MarketPay product. The issue has been discovered and primary functionality was resolved at 3:27 pm (EST). We apologize for any inconvenience this may have caused. A virtual machine in AWS for a critical server became unresponsive requiring a manual failover to a backup virtual machine. We are working with AWS to diagnose the root cause in more detail. Advanced Reporting (Tableau) is not operational. We are working with AWS to get the primary server operational and restore Tableau.

We are continuing to investigate this issue.

MarketPay is experiencing issues and we are actively investigating.

System Maintenance was completed at 3:43 PM ET.

We are continuing to investigate this issue.

Sorry for the inconvenience, but we're performing system maintenance. MarketPay will be back online soon.

All services should be returning to normal as of 4:00 PM PDT. Please email cs@payscale.com if you continue to experience any issues related to site performance.

We are currently investigating broad issues across the Insight, Benchmark, Team and Lab products, due to an outside vendor outage. We will provide additional updates as they are available.

We are currently investigating broad issues across the Insight, Benchmark, Team and Lab products, due to an outside vendor outage. We will provide additional updates as they are available

This has been resolved as of 10:27 AM PT. Please email cs@payscale.com if you continue to experience any issues

We are investigating issues impacting report generation in Insight and Benchmark for all users. The PayScale Team is investigating and will post an updated status as soon as possible. We apologize for any inconvenience.

This incident has been resolved.

This issue is resolved.

We have identified an issue with the database related to these APIs and are working to restore.

We are currently investigating an issue with our APIs for SuggestJobs and EvaluatePay. We'll update with status in 2 hours.

The incident that was impacting the ability to log into Insight Lab has now been resolved.

We are currently experiencing issues around logging into the Insight Lab product. The PayScale Team is investigating and will post an updated status as soon as possible. We apologize for any inconvenience.

We were investigating issues impacting logging into Insight Lab. These issues have been resolved. We apologize for any inconvenience this may have caused!

We are currently experiencing issues with the Lab product. The PayScale Team is investigating and will post an updated status as soon as possible. We apologize for any inconvenience!

We investigated issues impacting PayScale Crowdsource job matching in the Insight and Insight Lab products. These issues have now been resolved, and we apologize for any inconvenience this may have caused.

We are investigating issues impacting PayScale Crowdsource job matching in the Insight and Insight Lab products. We apologize for any inconvenience this may cause.

We were investigating issues impacting PayScale Crowdsource job matching in the Insight and Insight Lab products. The issue has been discovered and was resolved at 8:57 PM Time (EST). We apologize for any inconvenience this may have caused.

We were investigating an issue impacting all users in the MarketPay product. This issue was resolved at 7:30am (EST). We apologize for any inconvenience this may have caused.

We were investigating issues impacting the exclusion, adjustment, and weighting of surveys in the Insight Lab product. The issue has been resolved at 10:20 a.m. PST. We apologize for any inconvenience this may have caused.

We are currently experiencing issues with the Survey Match feature in Insight Lab where users are unable to exclude, adjust, weight, or apply geo premiums to surveys. The PayScale Team is investigating and will post an updated status as soon as possible. We apologize for any inconvenience.

This incident has been resolved.

We are investigating issues impacting all users who are searching for survey matches in Insight Lab. We are working hard to find a solution. We apologize for the inconvenience! If you have any questions please email cs@payscale.com.

As of approximately 10 am Pacific time, this issue has been resolved and systems are operating normally.

We are getting reports of site slowness and some issues with logins. We are looking into the issue. If you are experiencing these issues, please contact marketpay-help@payscale.com

MarketPay login was unavailable from 5:21 PM - 5:47 PM EST. Users that were not already logged in were unable to do so. The issue has been resolved.

Some pages in MarketPay were unavailable between 12:38 PM to 12:43 PM EST due to a deployment error that has been permanently fixed.

Due to a recent change in the system, nightly maintenance caused an unexpected issue in MarketPay. This impacted users' ability to access their site, and modules within MarketPay. This issue has been fully resolved. The outage began approximately 4am Pacific and lasted 30 minutes.

As of 3:50pm Pacific, this issue is resolved and systems are functioning properly.

We have identified an issue with matching jobs to PayScale Company Sourced data. We are working on it and expect resolution soon.