Paysafe Incident History

We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business.Our technical teams are working on a solution and will keep you informed on progress.If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.comMIM PaysafeReference ID: INC0258504

We will be undergoing scheduled maintenance during this time.

Please be advised that from 5 PM on Thursday April 24 to 8:00 PM UTC, Paysafe will be performing a maintenance on the selected components.Additional monitoring will be in place during and post the maintenance.During the maintenance window an increase in latency or transactional failures for a total of 30 minutes may be observed. If you do experience any report or file delays, or anything else unusual please alert Paysafe immediately.Reference ID: CHG0279084

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are investigating a potential issue with our Customer Vault service and apologize for the impact this might have on your business.Further updates will follow.MIM Paysafe

We are investigating a potential issue with our 3DS V2 service and apologize for the impact this might have on your business.Further updates will follow.MIM Paysafe

We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID: INC0258344

Please be advised that our partner Pacilion Payments will be performing planned maintenance on their VipPreferred service.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear All, Please be advised that on Tuesday April 22 from 05:30 PM PST to 07:30 PM PST ( April 23 - 00:30 UTC to 02:30 UTC ) Paysafe will be performing a maintenance of several iPayment services. Additional monitoring will be in place during and post the maintenance.There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.Reference ID: CHG0278705Best Regards,

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised we experienced a degradation with PayPal services between 06:04 UTC and 06:34 UTCThe incident has been resolved successfully and the impacted services are fully restored.We apologize for the impact this issue had on your business.We value your partnership and appreciate your understanding while the situation was being remediated.MIM PaysafeReference ID:INC0258037

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Due to the holiday on Friday April 18 , Peoples Group funding and settlements will not be processed on Friday and will instead be processed on the next business day, Monday April 21, 2025.

We are continuing to investigate this issue.

Dear All, Please be advised that we are investigating an issue that may cause delays with the batching for EU Acquiring RS2. Kind Regards,Reference ID:INC0257941

Please be advised that on Wednesday, April 16 from 4:00-6:00 AM ET (08:00-10:00 UTC),Paysafe will be performing maintenance in their alternate datacenter center. Additional monitoring will be in place during and post the maintenance.There is no impact expected on real-time processing, however, there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.Reference ID: CHG0277722

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are investigating issues with our paysafecard payment API and apologize for the impact this might have on your business.Our technical teams are working on a solution and will keep you informed on progress.If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.comMIM PaysafeReference ID: INC0257762

We will be undergoing scheduled maintenance during the indicated time on eCash.Some eCash Applications may be affected.Reference ID: CHG0277627

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that on Monday April 14 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance in one of their main databases. Additional monitoring will be in place during and post the maintenance.During the maintenance window you may experience downtime of our services for up to 1 minute.If you have any questions or concerns, please do not hesitate to contact Paysafe immediately.Reference ID: CHG0276760

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are investigating a potential issue with our Card Payments processing services and apologize for the impact this might have on your business.Further updates will follow.MIM Paysafe

We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.Further updates will follow.MIM Paysafe

Please be advised that our partner Interac will be performing planned Mobile Pay / TSP maintenance event (Disaster Recovery (DR) Test). There is expected impact between 04:00 to 12:00 UTC - All transactions, provisions, and notifications, including In-App Purchases, CSP and LCM will not be processed.This change applies exclusively to Mobile Wallet and In-App transactions. During the outage period, end users can continue to complete transactions using their physical debit cards.Reference ID: CHG0274392

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are investigating а potential issue with our Global Payments provider and apologize for the impact this might have on your business.Further updates will follow.MIM Paysafe

Please be advised that on Wednesday April 9 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.Reference ID: CHG0277000

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are investigating а potential issue with our Worldpay Vantiv provider and apologize for the impact this might have on your business.Further updates will follow.MIM Paysafe

We are investigating potential issues with the service mentioned below and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID:INC0257263

We will be undergoing scheduled maintenance during the indicated time on Skrill and Neteller services.No service impact is expected. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.Reference ID:CHG0275390

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that on Monday, April 7th from 5:30-7:30 PM PST (April 8th 00:30 - 02:30 UTC), Paysafe will be performing a maintenance of several iPayment services. Additional monitoring will be in place during and post the maintenance.There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.Reference ID: CHG0277151

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our provider Interchecks has identified an issue on their end - they are currently investigating the root cause and working on implementing a solution.MIM PaysafeReference ID: INC0257095

Please be advised that during the above mentioned timeframe PS Austria will be performing a maintenance.MIM Paysafe

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business.Our technical teams are working on a solution and will keep you informed on progress.If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.comMIM PaysafeReference ID: INC0257026

We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID: INC0256673

Please be advised that following an issue with our partner Moneris, merchants integrated with Moneris will experience a delay in funding and reporting.We apologize for the impact this issue may have on your business. We value your partnership and appreciate your understanding. MIM PaysafeReference ID: INC0256814

Please be advised that during the time frame mentioned above our partner People's Group will be performing a maintenance and e-Transfer services.No impact is expected.Reference ID: CHG0275995

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that on Wednesday, April 2 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance in their test environment. There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.Reference ID: CHG0275631

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM PaysafeReference ID:INC0256594

We are investigating potential issue with the OPTIC Portal and apologize for the impact this might have on your business.Some users may be logged off when navigating to the All Transactions tab when accessing the portal through the Single Sign-On.Further updates will follow.MIM PaysafeReference ID: INC0256594

Please be advised that on Tuesday April 1st from 4:45 to 7:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance.There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.Reference ID: CHG0275139

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are investigating issues with our PagoEfectivo Service and apologize for the impact this might have on your business.Our technical teams are working on a solution and will keep you informed on progress.If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.comMIM Paysafe

This is to notify that there will be delays with the February Fiserv merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded.As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.Reference ID: INC0256567

We are investigatingotential issues with the services mentioned below and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID:INC0256523

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID: INC0256458

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID: INC0256458

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that our partner WorldPay will be performing FL2 Firewall Hardware replacement and OS upgradeImpact window 05:00-06:00 UTCReference ID: CHG0275838

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID: INC0256404

A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM PaysafeReference ID: INC0256404

The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM PaysafeReference ID: INC0256404

We are investigating potential issue with the Skrill and Neteller Mobile Applications and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID: INC0256404

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that our partner WorldPay will be performing planned MPLS Router Connectivity maintenance.No service impact is expected.Reference ID: CHG0275836

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID:INC0256303

We are investigating а potential issue with our Fiserv (First Data) provider and apologize for the impact this might have on your business.Further updates will follow.MIM Paysafe

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that our partner RS2 will be performing a maintenance to their BankWORKS® service .Reference ID: CHG0275665

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID: INC0256214

A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM PaysafeReference ID: INC0256214

The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.MIM PaysafeReference ID: INC0256214

We have identified an issue with processing Venmo transactions and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID: INC0256214

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID:INC0256186

We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID:INC0256186

Please be advised we experienced a brief degradation of Hosted API (UPP) services.The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID: INC0256097

The incident has been resolved successfully and the impacted service is fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID: INC0256022

A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM PaysafeReference ID: INC0256022

We are investigating a potential issue with TSYS Acquiring solutions and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID: INC0256022

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID:INC0255995

We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID: INC0255995

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that our partner Thredd will be performing a maintenance on Sunday – 23rd March 2025, between 01:00 GMT to 03:00 GMT (UK time).

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID: INC0255964

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID: INC0255964

Dear All, Please be advised that we have identified an discrepancy with the display of transaction IDs. The root cause of this incident has been identified and our technical teams are working on implementing a solution.We apologize for the impact this might have on your business.Further updates will follow. MIM PaysafeReference ID: INC0255434

The incident has been resolved successfully and the impacted services are fully restored.We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation.If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.comMIM PaysafeReference ID: INC0255767

We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business.Our technical teams are working on a solution and will keep you informed on progress.If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.comMIM PaysafeReference ID: INC0255767

This incident has been resolved.

We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.Further updates will follow.SRO Paysafe

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID:INC0255753

We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.Further updates will follow.MIM PaysafeReference ID:INC0255753

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during the indicated time on the services mentioned below.Reference ID: CHG0274373

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear All,Please be advised that during the above mentioned timeframe PS Austria will be performing maintenance.The following service will not be available for customers from Unicredit Bank Austria during the specified time:- EPS, EMS, BankIDENTReference ID:CHG0274595

Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal.The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible.- Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480- Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870 MIM Paysafe

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID: INC0255594

We are investigating а potential issue with our RS2 provider and apologize for the impact this might have on your business.Further updates will follow.MIM Paysafe

Please be advised that the issue has been fixed and webhooks latency has subsided. Webhooks for transactions that were impacted will be updated within the next 60 minutes. Thank you for your understanding.MIM PaysafeReference ID:INC0255537

A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM PaysafeReference ID: INC0255537

The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM PaysafeReference ID: INC0255537

We are investigating a potential issue with webhook delivery with payments.Apologies for the impact this might have on your business.Further updates will follow. MIM PaysafeReference ID:INC0255537

We are investigating a potential issue with webhook delivery with payments.Apologies for the impact this might have on your business.Further updates will follow. MIM Paysafe

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that our partner Pavilion Payments will be performing a maintenance on their VIP Preferred service. During the mentioned time frame (1PM - 1:30PM UTC) the service will experience potential traffic disruption for a few minutes.Reference ID: CHG0274510

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID:INC0255497

We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.Further updates will follow.MIM Paysafe

Dear All,Please be advised that the degradation in Interchecks processing, previously reported, has subsided. There’s no indication of an internal system failure on the PaySafe or Interchecks side. The teams have closely monitored the service, and it has now stabilized. We will continue to observe for any recurrence and provide further updates if necessary. Best Regards,Reference ID: INC0255490

Deal all, Please be advised that we are experiencing degradation with Interchecks.The degradation in Interchecks processing has been traced to Visa/Mastercard, indicating that the issuing banks (Stride Bank and The Bancorp Bank) were unavailable to process transactions. There’s no indication of an internal system failure on the PaySafe or Interchecks side. The teams are currently closely monitoring the service. More update to come.Reference ID: INC0255490

Dear All,Please be advised that WordPay experienced an incident affecting debit transaction authorizations on the STAR network. STAR network technical resources resolved an internal issue to restore service. Worldpay systems functioned normally throughout the incident. Worldpay will continue to monitor the environment for stability. Best RegardsReference ID: INC0255493